Associate Service Delivery Manager

WE ARE HIRING AVASO Technology Solutions is currently seeking a Associate Service Delivery Manager . As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands. AVASO offers you an excellent growth opportunity with a strong global company and good money. Website:- https://www.avasotech.com/ Position: Associate Service Delivery Manager Location: Mohali/Bangalore Position type: Full-Time Position Overview: In a projectized organizational structure, the Associate Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives. Key Responsibilities: Delivery Management: Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets. Define project objectives, deliverables, and success criteria while managing project lifecycles. Track and report project progress using standardized dashboards and KPIs. SLA and KPI Management: Ensure that all projects meet contractual SLA obligations and internal performance standards. Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence. Customer Relationship Management: Act as the primary liaison for customers on project-related issues, updates, and escalations. Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention. Resource & People Management: Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals. Foster team engagement, collaboration, and motivation to maintain a high-performance culture. Conduct regular performance reviews, provide constructive feedback, and address underperformance. Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities. Develop succession plans and career paths for team members to align with organizational goals. Ensure timely onboarding and proper allocation of new resources for projects. Risk and Issue Management: Maintain a risk register for projects, proactively identifying and addressing potential risks. Facilitate rapid escalation and resolution for critical project issues. Change and Transformation Management: Manage project scope changes through structured Change Control Processes. Communicate and align stakeholders on transformation initiatives and ensure proper documentation. Governance and Compliance for Projects: Establish and monitor governance frameworks for effective project delivery. Ensure compliance with legal, regulatory, and organizational standards on a per-project basis. Delivery Financial Management: Develop and track project budgets, billing, and financial forecasts. Maintain financial dashboards to monitor project profitability and cost-effectiveness. Conduct variance analysis between planned and actual financial outcomes for each project. Continuous Improvement: Collect feedback from project teams and clients to implement process improvements. Promote a culture of innovation and learning within the project teams to drive efficiency and quality. Qualifications: Education: Bachelor’s degree in IT, Project Management, or a related field. Experience: Greater than 8 Years in Service delivery in EUC , Networking and similar role in IT Managed services. Proven experience in managing projectized environments, IT service delivery, and people management. Demonstrated success in leading and developing diverse teams. Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required. Skills: Expertise in project management frameworks (e.g., Agile, Waterfall). Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project). Strong leadership, conflict resolution, and decision-making abilities. Exceptional communication and interpersonal skills. Key Competencies: Leadership and Team Management: Ability to inspire, guide, and manage teams to achieve goals. Project Orientation: Expertise in handling project lifecycles from initiation to closure. Stakeholder Management: Effective communication and relationship-building with clients and teams. Resource Optimization: Strategic allocation and management of resources to ensure efficiency. Risk Mitigation: Proactive identification and resolution of risks. Continuous Improvement: Focus on driving innovation and quality enhancements. Work Environment: Dedicated to leading project-based teams across multiple projects concurrently. Occasional travel to customer or project sites may be required. Flexibility to work outside regular hours to meet project milestones or address critical issues. AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need. Show more Show less