Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Senior DevOps Engineer Location: Bangalore Work Mode: Onsite 5D (No Remote/ Hybrid) Duration: Full-Time Timings: 1-10 PM Experience: 5+ Skills to crack: DevOps/ AWS/ Kubernetes/ GitHub Senior DevOps Engineer: You will be part of an exceptional team responsible for solving challenging technical problems, often ones not solved before, alongside peers with remarkable technical expertise. The solutions you build will be high impact and rolled out to our large customer base across the world. This role implies certain levels of autonomy; thus, we expect a candidate to be a self motivated specialist, being able to take personal ownership of problems and drive them to solutions. At the same time, you'll be playing a vital role in our engineering process, and you'll be often invited for code and architectural reviews. We work with AWS, Kubernetes, Helm, GitHub, GitHub Actions, Terraform, PHP, Python, JavaScript, MySQL, MongoDB. And if you are excited to work in a dynamic environment, we would love to hear from you! Key responsibilities: Be integral part of product development teams, and work closely with colleagues on launching new highly operable and performant systems into a cloudnative world Ensure smooth operation of build and deploy workflows, production applications/workloads, and infrastructure Define and implement monitoring and alerting to ensure visibility into systems' health while avoiding alert fatigue; triage alerts, diagnose and resolve critical issues, perform root cause analysis, and remedy underlying causes Identify and remediate security issues and vulnerabilities Continuously improve processes and toolchain, which are in team's ownership Job Requirements: Hands on experience in working with Amazon EKS, Kubernetes cluster, worker etc. Experience build and managing orchestration, configuration, and provisioning automation with Kubernetes, and GitHub. Experience in working on AWS and its services like AWS IAM, VPC, EC2, ECS, EBS, RDS, S3, Lambda, ELB, Auto Scaling, Route 53, Cloud Front, Cloud Watch, Cloud Trail, SQS, and SNS Extensive experience with GitHub Actions to streamline CI/CD process. Experienced in administration/maintenance of source control management (SCM) systems such as GitHub. Experienced in Installing, upgrading and configuring Linux servers. Experience with scripting languages, like Python, Groovy, Bash/Zsh Basic Qualifications: 5+ years of DevOps/deployment pipeline experience 3+ years of experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems 3+ years of experience with cloud based hosting solutions (AWS) 3+ years of experience with Kubernetes Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Project Coordinator Bengaluru (Onsite) WHAT YOU'LL DO: Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. As a Project Coordinator, you will play a pivotal role in the successful planning, execution, and completion of various onboarding projects within our organization. You will work closely with project managers, team members, and stakeholders to ensure projects are delivered on time, within budget, and meet quality standards. This position requires strong organizational, communication, detail-oriented, and problem-solving skills, as well as the ability to multitask and adapt in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee resource schedules and coordinate updates to maximize productivity. Responsible for multi-product implementation projects. Follow up on established practices, templates, policies, and tools . Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements. Understand the context of the customer and align projects, software tools and implementation to their requirements. Work hand by hand with implementation consultants, product and support teams to move projects forward. Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets. Own your projects, closely monitor each task and dependencies to deliver each project on time and within the required KPIs. Lead customers, project plans, tasks, assigned hours, monitor and report on key project KPIs to stakeholders, internal and external. Complete projects and assignments on time and within budget, while ensuring high levels of customer satisfaction. Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun. Initiate and maintain strong customer relationships and be a reliable and trusted adviser. Other duties as assigned WHAT YOU'LL BRING Excellent organization, communication, customer relationship and time management skills Detail-oriented. Effective resource planning and risk management skills. Excellent communication, interpersonal and writing skills Demonstrate sound judgment, problem-solving, and decision-making skills. Anticipate and understand the impact of decisions on the project and customer success. Self-motivated, decisive, and able to adapt to change and competing demands. Business Analyst skills Customer relationship management focus REQUIRED EXPERIENCE: 1+ years managing and delivering customer-facing projects 1+ years of experience working with business stakeholders within a cross-functional matrix environment Strong background in Software Implementation PREFERRED EXPERIENCE Project Management Certification: CAPM, Project+, or similar. Salesforce experience Bachelor's degree or higher; minor or advanced degree in business/STEM or equivalent experience. Advanced Microsoft Excel skills like pivot tables, reporting, macros. Experience with emerging cloud, hosting, and web technologies. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Senior Engineer NOC Services WHAT WE ARE LOOKING FOR We are currently in the process of recruiting a seasoned Senior Engineer IMS with 6-8 years of relevant experience. The primary responsibility of this role is to ensure that our customers extract the utmost value from Kaseya's products and services. The ideal candidate should exhibit strong technical capabilities in network IT and remote Windows system infrastructure. Additionally, exceptional English fluency and the ability to troubleshoot effectively are crucial for this role. REQUIRED SKILLS The candidate should have 6-8 years of relevant experience in a senior technical support or systems administration role, with a focus on network IT, remote Windows systems, and NOC environments. They should have a proven track record of successfully troubleshooting and resolving a wide range of complex technical issues. They should possess a deep understanding of Windows Server operating systems, including aspects such as configuration, security, automation, and patch management. They should have a strong grasp of network IT concepts, including network protocols, routing, switching, and security best practices. They should demonstrate expertise in using remote Windows system infrastructure management tools (e.g., Kaseya Products) for efficient monitoring and management. They should have in-depth knowledge of Network Operation Center (NOC) best practices and procedures for incident management and resolution. They should exhibit excellent communication and interpersonal skills to effectively collaborate with customers, internal teams, and junior engineers. They should possess strong leadership skills with the ability to mentor and guide junior team members. They should have the ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment. They should demonstrate a commitment to providing exceptional customer service and maintaining high levels of professionalism. They should be willing to work in a 24/7 environment with rotational shifts. This role requires a 100% in-office presence and involves 24*7 shift work at our Bengaluru office location in India. WHAT YOU'LL DO As a Senior Engineer NOC Services, it is imperative to ensure compliance with service level objectives (SLOs) and maintain comprehensive case and Root Cause Analysis (RCA) documentation. The role involves adhering to Standard Operating Procedures (SOPs) and escalation instructions while simultaneously assisting multiple customers and environments. It is crucial to understand the impact of issues on customers and prioritize or escalate them as needed. A high degree of professionalism must be maintained in every customer interaction. The role requires you to act as the primary owner for all endpoint issues and alerts triggered from managed machines or internal servers. This involves performing alert verification, troubleshooting, and management for systems, and closing tickets within defined processes. Updating the internal knowledge base with added support solutions as required is also part of the role. Tasks assigned by Tech Leads/Managers on customer-facing issues need to be completed promptly. The role involves managing multiple tickets/tasks across server, desktop, and application issues and resolving them based on priority. Providing mentorship to junior team members and offering technical guidance as needed is also a key aspect of this role. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead and oversee the daily operations of the IMS environment, ensuring optimal performance, stability, and security. Proactively identify, troubleshoot, and resolve complex technical issues across servers, workstations, and network devices. Analyze system logs, event data, crash dumps, and other application logs to pinpoint root causes of problems. Develop and implement efficient troubleshooting procedures and best practices for the NOC environment. Create and maintain clear and concise documentation of incidents, resolutions, and root cause analysis (RCA) to ensure knowledge transfer. Adhere to established Service Level Agreements (SLAs) for exceptional customer support. Manage and escalate critical customer issues effectively through established runbooks and procedures. Provide technical support and guidance to customers experiencing complex IT problems. Mentor and guide junior team members, fostering their technical skills and knowledge. Participate in continuous learning activities to stay up to date on the latest technologies and best practices. Contribute to the continuous improvement of the IMS environment through automation and optimization initiatives. WHAT YOU'LL BRING 6-8 years of relevant work experience in the field of network IT and remote Windows system infrastructure. Demonstrated experience in adhering to Service Level Objectives (SLOs) and maintaining clear case and Root Cause Analysis (RCA) documentation. Proficiency in following multiple Standard Operating Procedures (SOPs) and escalation instructions. Excellent skills in prioritization and escalation based on customer impact. High level of professionalism in interactions with customers. Strong leadership skills with the ability to mentor and guide junior team members. Exceptional troubleshooting skills for a variety of system issues. Effective verbal and written communication skills. Willingness to work in a 24x7 environment with rotational shifts. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Technical Support Expert – L1 Company Description Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com. Job Description To enhance our global support team, we are hiring a Technical Support Expert – L1 with strong and proven customer services experience in the IT market to be based in our Bangalore, India office. The Technical Support Expert – L1 will build and expand upon our professional and quality support service to all Kaseya customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. If you are an overachiever with proven IT support experience who thrives in a fast-paced environment, we want to speak with you. Responsibilities: To lead in the diagnosis and resolution of more complex user issues through the use of Kaseya standard Incident Management processes. Ensure all case details are recorded correctly and professionally. Assist in the development and implementation of new or improved service delivery strategies and initiatives. Ensure that knowledge is transferred and shared within the team. Assisting in the maintenance of all process documentation that is relevant to Kaseya and its customers. Work within the development cycle to assist with product enhancements and improvements. Qualifications Essential Minimum 3 years experience in a Technical Support Role or System Engineer Role. Solid knowledge of: 1. TCP/IP protocol stack including addressing. 2. TCP/IP, routing, switching, cabling, internet protocols (BGP,ISIS, and OSPF), firewalls, VPNs, and load balancers. 3. SQL databases. 4. Microsoft Windows Server. 5. General inter-networking (e.g Active Directory). 6. Networking concepts and protocols such as DNS, DHCP, FTP, TFTP, HTTP, iptables and PXE booting. 7. Commands/utilities including but not limited to Apache, FTP, telnet, SSH, SMTP, POP, IMAP. Customer Centric. Excellent listening skills. Excellent communication skills, both verbal and written English. Strong Organizational, prioritization, and multitasking skills. Excellent phone etiquette. \ Excellent time management; (i.e. ability to prioritize tickets and complete research on time). Ability to properly articulate ideas, suggestions, and provide positive/constructive feedback. Ability to work independently without direct supervision. Willingness to work with team members or group to achieve common goals. Willingness to liaise with other departments to achieve common goals. Preferred Successful completion of the Kaseya Certified Administrator Certification (KCA). Solid In depth knowledge of Linux/Unix and Windows environment. Industry-accepted certifications or equivalent work experience in one or more of the following areas: 1. A+ Hardware/Software 2. Network + 3. CCNA 4. Virtualization (VMware, Hyper-V) 5. Linux+ 6. MCP, MCTS or MCITP (Windows Server2k8, Windows Server 2012) 7. Server+ Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. The Role: Senior Java Software Engineer We are looking for an experienced Senior Java Software Engineer to play a key role in designing and developing scalable, high-performance applications. In this role, you will contribute to both the architecture and hands-on development of complex systems, ensuring reliability and efficiency at every stage. Working closely with cross-functional teams, you will leverage your expertise in Java, AWS, microservices, and RDS to build robust solutions that drive our success. Your ability to balance deep technical knowledge with a collaborative mindset will be essential in shaping the future of our engineering landscape. If you're passionate about building world-class software and thrive in an environment where innovation and excellence are valued, this could be the perfect role for you. Key Responsibilities: Architect & Develop: Design and implement scalable, maintainable, and high-performance Java applications with a strong focus on microservices. Cloud Solutions: Build and optimize cloud-based applications leveraging AWS services, including ECS, EC2, SQS, DynamoDB, and RDS (MySQL/PostgreSQL). Cross-Functional Collaboration: Work closely with product managers, DevOps engineers, and key stakeholders to define system requirements and deliver impactful software solutions. Technical Leadership: Lead architectural decisions and advocate for best practices while remaining hands-on in Java development. Problem-Solving: Diagnose and resolve complex technical challenges, ensuring system efficiency, reliability, and scalability. Mentorship & Knowledge Sharing: Guide and support less experienced developers, fostering best practices and continuous learning within the team. Microservices Expertise: Design, develop, and deploy resilient, fault-tolerant microservices that support business growth and operational excellence. Key Skills and Qualifications: Extensive Java Expertise: 5+ years of hands-on experience in Java development, including J2EE, Spring, and Hibernate. Cloud Proficiency: Strong experience with AWS services such as ECS, EC2, S3, SQS, DynamoDB, and RDS. Database Expertise: Solid understanding of relational databases (MySQL or PostgreSQL), Redis with experience in database design, scaling, and optimization. Microservices Architecture: Proven experience designing and developing microservices using Spring Boot, Docker, and Elastic Container Services. API Development: Expertise in designing and consuming GraphQL and REST APIs for scalable and efficient communication between services. Search & Logging Technologies: Hands-on experience with Elasticsearch and Kibana for data indexing, search, and visualization. Build & Dependency Management: Proficiency in Maven/Gradle for dependency management and project build automation. Caching & Performance Optimization: Experience with Redis for caching, session management, and performance improvements. Problem-Solving Mindset: A keen analytical thinker with the ability to debug, optimize, and enhance complex applications. Cloud-Native Development: Hands-on experience building and deploying applications in AWS environments. DevOps & CI/CD Knowledge: Proficiency in GitHub/GitLab and managing CI/CD pipelines. IT Security – Understand and proactively follow the security-first principles, to ensure the security of the company and its customers. Adaptability and Drive: Highly motivated, with a passion for learning, and thrive in fast-paced, dynamic environments. Collaboration and Communication: Excellent communication skills and a proactive approach to team collaboration. SDLC – Proficient in utilizing JIRA and actively participating in Agile methodologies, including Scrum and Kanban frameworks. Education & Experience: A degree in Computer Science or related field, or equivalent real-world experience. Desired Skills: Strong understanding of monitoring and alerting solutions, including tools like CloudFormation, Grafana, or CloudWatch, to proactively manage system performance and reliability. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Lead Software Engineer (JAVA Full-stack Development) Experience: 8+ Yrs. Shift: 1-10PM IST (India shift supporting overlap with US) Location: Bangalore (Onsite) Summary: Looking for an experienced full stack engineer to join our technology team. Work on a Cyber Security product using cutting-edge technologies. The platform is deployed on AWS using the most modern DevOps tools. This is an opportunity to not only code but also work on DevOps processes for a large-scale SAAS product on AWS with advanced technologies and methodologies. Engineers also get an opportunity to interact with customers, evangelize the product and answer their questions. Qualities we care about: Passion to work on new technologies. Tasks are not just for completion but considered as an opportunity to learn new things. Interested in and able to solve complex problems. Given a problem, you can go out and research technologies and come up with elegant solutions. Should have worked on at least one complex product, end to end development and deployment to production and ongoing maintenance. Working on consulting companies for small durations is not an ideal experience for us. Rankings on open competitions like Kaggle or Hacker rank is preferred. Demonstrated interest/experience in Cyber Security is preferred. Demonstrated interest/experience in algorithm-based product development is preferred. Superior communication skills like frequent interaction with customers are needed. Attention to details and ability to go deep into technology and products. Ten+ years of experience preferred. Required & Desired Skills: Back-end: Core Java Spring MVC Spring Boot Spring Security Experience with RESTful web services Maven builds framework UI: Core Java Script concepts AngularJS, Bootstrap and/or similar JS technologies D3 JS HTML5 and CSS3 concepts Experience with styling web pages using advanced HTML and styling concepts Experience with responsive web applications, meaning the same application should run on desktop and mobile devices Databases: Experience with open-source relational databases like Postgres Experience with No-SQL databases like Cassandra Hibernate DevOps Familiarity and willingness to work on DevOps tools, methodologies like Ansible/Chef or Puppet and Jenkins. Miscellaneous Maven builds framework Experience with Git fundamentals and Git based code repositories like GitHub Tomcat Linux Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Lead Java Full-stack Engineer Experience: 8+ Yrs. Shift: 1-10PM IST Location: Bangalore (Onsite) NP: Immediate - 30 Days Job Summary: Looking for an experienced full stack engineer to join our technology team. Work on a Cyber Security product using cutting-edge technologies. The platform is deployed on AWS using the most modern DevOps tools. This is an opportunity to not only code but also work on DevOps processes for a large-scale SAAS product on AWS with advanced technologies and methodologies. Engineers also get an opportunity to interact with customers, evangelize the product and answer their questions. Required & Desired Skills: Back-end: Core Java Spring MVC Spring Boot Spring Security Experience with RESTful web services Maven builds framework UI: Core Java Script concepts AngularJS, Bootstrap and/or similar JS technologies D3 JS HTML5 and CSS3 concepts Experience with styling web pages using advanced HTML and styling concepts Experience with responsive web applications, meaning the same application should run on desktop and mobile devices Databases: Experience with open-source relational databases like Postgres Experience with No-SQL databases like Cassandra Hibernate DevOps Familiarity and willingness to work on DevOps tools, methodologies like Ansible/Chef or Puppet and Jenkins. Miscellaneous Maven builds framework Experience with Git fundamentals and Git based code repositories like GitHub Tomcat Linux Qualities we care about: Passion to work on new technologies. Tasks are not just for completion but considered as an opportunity to learn new things. Interested in and able to solve complex problems. Given a problem, you can go out and research technologies and come up with elegant solutions. Should have worked on at least one complex product, end to end development and deployment to production and ongoing maintenance. Working on consulting companies for small durations is not an ideal experience for us. Rankings on open competitions like Kaggle or Hacker rank is preferred. Demonstrated interest/experience in Cyber Security is preferred. Demonstrated interest/experience in algorithm-based product development is preferred. Superior communication skills like frequent interaction with customers are needed. Attention to details and ability to go deep into technology and products. Ten+ years of experience preferred. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Technical Support Engineer – L1 Job Title: Technical Support Engineer- L1 Experience Required: 3 – 4 Years Location & Mode: Bengaluru – On-Site Duration: Full-Time Shift: 24/7 Rotational Shifts Availability: Immediate – 45 days Logistics: Two-way transportation, Food, and other benefits provided Company Description. Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily, and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com. Job Description To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. Required Skills Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V. Experience with BIOS/UEFI troubleshooting and system boot diagnostics. Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH. Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). Windows server and workstation hardware troubleshooting. Windows Server Core management & Administration skills (roles and features, disk management). Active Directory permissions (ACLs) & Group Policy. Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts. Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands. Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss. Excellent written and verbal communication skills. Preferred Industry-accepted certifications or equivalent work experience in one or more of the following areas: 1. CompTIA A+ 2. CompTIA Network+ 3. CompTIA Server+ 4. CompTIA Security+ 5. Microsoft Certified Azure Administrator 6. Red Hat Linux 7. VMware VCP 8. AWS Certified Solutions Architect Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Technical Support Engineer – L1 Job Title: Technical Support Engineer- L1 Experience Required: 3 – 4 Years Location & Mode: Bengaluru – On-Site Duration: Full-Time Shift: 24/7 Rotational Shifts Availability: Immediate – 45 days Logistics: Two-way transportation, Food, and other benefits provided Company Description. Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily, and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com. Job Description To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. Required Skills Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS. Virtualization technologies - VMware and Hyper-V. Experience with BIOS/UEFI troubleshooting and system boot diagnostics. Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH. Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). Windows server and workstation hardware troubleshooting. Windows Server Core management & Administration skills (roles and features, disk management). Active Directory permissions (ACLs) & Group Policy. Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts. Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery concepts and methodologies Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands. Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). Firewall rule configuration and troubleshooting ports block, identifying latency & packet loss. Excellent written and verbal communication skills. Preferred Industry-accepted certifications or equivalent work experience in one or more of the following areas: 1. CompTIA A+ 2. CompTIA Network+ 3. CompTIA Server+ 4. CompTIA Security+ 5. Microsoft Certified Azure Administrator 6. Red Hat Linux 7. VMware VCP 8. AWS Certified Solutions Architect Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Title: Technical Support Expert - L1 Experience Required: 3 – 4 Years Location s Mode: Bengaluru – On-Site Duration: Full-Time Shift: 24/7 Rotational Shifts Availability: Immediate – 45 days Logistics: Two-way transportation, Food, and other benefits provided Keywords: Windows Server, MacOS, TCP/IP, Networking, Encryption Keys, VLAN, NAT, Application Troubleshooting, System Performance, Active Directory, Patch Management, Windows Security, Windows Administration, SQL. To enhance our global support team, we are hiring a Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly C securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones C tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you. Required Skills Excellent knowledge of major operating systems - Windows, macOS C Familiar with the OSI model C experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc). Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Basic Windows Administration, including Active Directory C Group Hands-on experience with Patch Management, Application C System performance Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs). Ability to read/write SQL Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and Familiar with Windows firewall concepts, including rule Excellent written and verbal communication Preferred Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+ CompTIA Network+ CompTIA Server+ CompTIA Security+ MCP, MCTS, or MCIT CCNA Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Engineer, NOC Services WHAT WE ARE LOOKING FOR We are currently in the process of recruiting an IMS Engineer who is highly motivated and has a strong focus on customer service to be a part of our team. This role is crucial for maintaining the optimal performance and stability of our Integrated Management Systems (IMS) environment. The successful candidate will be expected to utilize their extensive technical knowledge in network IT, remote Windows system infrastructure, and Network Operation Center (NOC) procedures to provide superior service and promptly resolve any customer issues that may arise. REQUIRED SKILLS The candidate should have 4-6 years of pertinent experience in network IT and remote Windows system infrastructure. They should possess a robust understanding of ITIL processes and demonstrate adherence to service level agreements (SLAs). They should be proficient in maintaining clear and concise case and root cause analysis (RCA) documentation. They should have the ability to adhere to multiple standard operating procedures (SOPs) and follow escalation instructions. They should exhibit excellent prioritization and escalation skills, particularly in relation to customer impact. They should maintain a high degree of professionalism in all customer interactions. They should have experience in taking primary ownership of endpoint issues and alerts. They should possess strong troubleshooting skills for a variety of system issues, including user authentication, GPO, Microsoft/Windows patch failures, replication issues, backup failures, and OS-related issues. They should have the ability to multitask and manage multiple tickets/tasks across server, desktop, and application issues. They should have good verbal and written communication skills. They should be willing to work in a 24x7 setup with rotational shifts. This role requires a 100% in-office presence and involves 24*7 shift work at our Bengaluru office location in India. WHAT YOU'LL DO As an Engineer for NOC services, your responsibilities will include monitoring and maintaining the health and performance of the NOC environment, encompassing servers, workstations, and network devices. You will be expected to proactively diagnose and resolve a wide range of technical issues, such as user authentication, Group Policy Objects (GPOs), patching, replication, backups, operating system issues, resource utilization, system crashes, and unexpected service interruptions. Your role will involve analyzing system logs, event data, crash dumps, and other application logs to identify the root causes of problems. You will be required to maintain clear and concise documentation of incidents, resolutions, and root cause analysis (RCA). You will be expected to adhere to established Service Level Agreements (SLAs) for customer support and follow established runbooks and escalation procedures for efficient issue resolution. Your role will involve providing technical support and guidance to customers experiencing IT problems. You will be encouraged to participate in continuous learning activities to stay updated on the latest technologies and best practices. You will work in collaboration with technical leads and managers to resolve complex customer issues. You will also contribute to the maintenance and improvement of the internal knowledge base. ESSENTIAL DUTIES AND RESPONSIBILITIES Serving as the primary owner for all endpoint issues and alerts that are triggered from managed machines or internal servers. Performing alert verification, troubleshooting, system management, and closing tickets in line with defined processes. Updating the internal knowledge base with new support solutions as necessary. Completing tasks assigned by Tech Leads/Managers that pertain to customer-facing issues. Handling multiple tickets/tasks across server, desktop, and application issues, and resolving them based on their priority. Prioritizing and escalating issues based on the impact on the customer. Following Standard Operating Procedures (SOPs) and escalation instructions while assisting multiple customers and environments. WHAT YOU'LL BRING 4-6 years of pertinent work experience in the field of network IT and remote Windows system infrastructure. Demonstrated technical proficiency in network IT and remote Windows system infrastructure. Proven ability to comply with ITIL processes and Service Level Agreements (SLAs). Proficiency in maintaining comprehensive cases and Root Cause Analysis (RCA) documentation. Excellent skills in prioritization and escalation of tasks and issues. High level of professionalism in interactions with customers. Strong troubleshooting skills for a variety of system issues. Effective verbal and written communication skills. Willingness to work in a 24x7 environment with rotational shifts. YOUR REWARD Join the fastest growing tech company in India. Earn a competitive compensation package that allows you to focus your attention on your passion for an exciting career! Our benefits package includes: 100% Health premiums covered for employees. Company-provided breakfast & dinner facilities. Pluxee Meal Card. Company-provided transportation facility to and from work. Paid holidays and generous PTO. Fun and exciting work environment If this sounds like the right career to fit your personality and interests, please apply, we are looking forward to meeting you! Join the Kaseya growth rocket ship! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Join the Kaseya growth rocket ship and see how we are #ChangingLives! Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Project Coordinator WHAT YOU'LL DO: Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. As a Project Coordinator, you will play a pivotal role in the successful planning, execution, and completion of various onboarding projects within our organization. You will work closely with project managers, team members, and stakeholders to ensure projects are delivered on time, within budget, and meet quality standards. This position requires strong organizational, communication, detail-oriented, and problem-solving skills, as well as the ability to multitask and adapt in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee resource schedules and coordinate updates to maximize productivity. Responsible for multi-product implementation projects. Follow up on established practices, templates, policies, and tools . Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements. Understand the context of the customer and align projects, software tools and implementation to their requirements. Work hand by hand with implementation consultants, product and support teams to move projects forward. Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets. Own your projects, closely monitor each task and dependencies to deliver each project on time and within the required KPIs. Lead customers, project plans, tasks, assigned hours, monitor and report on key project KPIs to stakeholders, internal and external. Complete projects and assignments on time and within budget, while ensuring high levels of customer satisfaction. Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun. Initiate and maintain strong customer relationships and be a reliable and trusted adviser. Other duties as assigned WHAT YOU'LL BRING Excellent organization, communication, customer relationship and time management skills Detail-oriented. Effective resource planning and risk management skills. Excellent communication, interpersonal and writing skills Demonstrate sound judgment, problem-solving, and decision-making skills. Anticipate and understand the impact of decisions on the project and customer success. Self-motivated, decisive, and able to adapt to change and competing demands. Business Analyst skills Customer relationship management focus REQUIRED EXPERIENCE: 1+ years managing and delivering customer-facing projects 1+ years of experience working with business stakeholders within a cross-functional matrix environment Strong background in Software Implementation PREFERRED EXPERIENCE Project Management Certification: CAPM, Project+, or similar. Salesforce experience Bachelor's degree or higher; minor or advanced degree in business/STEM or equivalent experience. Advanced Microsoft Excel skills like pivot tables, reporting, macros. Experience with emerging cloud, hosting, and web technologies. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Project Coordinator WHAT YOU'LL DO: Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. As a Project Coordinator, you will play a pivotal role in the successful planning, execution, and completion of various onboarding projects within our organization. You will work closely with project managers, team members, and stakeholders to ensure projects are delivered on time, within budget, and meet quality standards. This position requires strong organizational, communication, detail-oriented, and problem-solving skills, as well as the ability to multitask and adapt in a fast-paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES: Oversee resource schedules and coordinate updates to maximize productivity. Responsible for multi-product implementation projects. Follow up on established practices, templates, policies, and tools . Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements. Understand the context of the customer and align projects, software tools and implementation to their requirements. Work hand by hand with implementation consultants, product and support teams to move projects forward. Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets. Own your projects, closely monitor each task and dependencies to deliver each project on time and within the required KPIs. Lead customers, project plans, tasks, assigned hours, monitor and report on key project KPIs to stakeholders, internal and external. Complete projects and assignments on time and within budget, while ensuring high levels of customer satisfaction. Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun. Initiate and maintain strong customer relationships and be a reliable and trusted adviser. Other duties as assigned WHAT YOU'LL BRING Excellent organization, communication, customer relationship and time management skills Detail-oriented. Effective resource planning and risk management skills. Excellent communication, interpersonal and writing skills Demonstrate sound judgment, problem-solving, and decision-making skills. Anticipate and understand the impact of decisions on the project and customer success. Self-motivated, decisive, and able to adapt to change and competing demands. Business Analyst skills Customer relationship management focus REQUIRED EXPERIENCE: 1+ years managing and delivering customer-facing projects 1+ years of experience working with business stakeholders within a cross-functional matrix environment Strong background in Software Implementation PREFERRED EXPERIENCE Project Management Certification: CAPM, Project+, or similar. Salesforce experience Bachelor's degree or higher; minor or advanced degree in business/STEM or equivalent experience. Advanced Microsoft Excel skills like pivot tables, reporting, macros. Experience with emerging cloud, hosting, and web technologies. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Associate Service Delivery Manager (ASDM) - This is a highly customer-focused, detail-oriented position. SDM will serve as the primary contact with the customer and on a regular basis providing status of processes/metrics for the delivery of services. Deliver Effective onboarding experience for new/existing Customers and other ad-hoc internal / customer projects Drive positive customer sentiment through go-live experience and Create referencable customers Ensure accurate and timely gathering/documentation of all information needed to support the Customer. Coordination and scheduling of onboarding resource, leads or any other resource as required for timely completion of Onboarding, projects, etc. Work with data analyst to assemble and analyse service/support data to provide/share regular monthly customer reports. Analyse data to help customers identify and mitigate any risks associated with service delivery. Set up Quarterly Business reviews (QBR) with Customer's Key decision Makers and Kaseya Account Manager. Lead / Set up recurring Schedules for meeting/call as touch points with all customers. Lead / Set up recurring/adhoc internal cross team/functional meeting/call to address any customer feedback/issues, ie. cross collaboration between NCA sales, AM's, Sales Specialist, Billing Ops, PS, Support Mgmt Team, and internal team members. Will be single point of contact for Customer Escalation and its resolution. Reviewing and managing Effective Hourly Rate Analysis, deep dive and corrective follow up actions if any and - Share the Numbers with Service Team Leadership – Gets everyone on the same page Formal Deep Dive into Specific Accounts – Any account in the red, try to identify the main issues causing the poor numbers Operational Improvement Opportunities – Identify areas of operational improvements and assign out execution and ensure its successful completion Upsell or Cross Sell Opportunities – Review opportunities to upsell/cross-sell services, once identified work with AM to initiate further step on successfully closing the opportunity Required skills/relevant experience Excellent Communication, Customer Service, project management and time management Skills required Ability to work independently with little to no supervision Willing to work in 24x7 / 365 work environment/ night shifts. Overall work experience of at least 12 years and 3-5 years of experience in service delivery / client facing roles. Experience working in IT Infrastructure service management and operations setup. Good technical background, working on remote infrastructure support. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. MCS [Managed Continuity Service] - Lead Engineer Job Description: 8+ years of relevant BCDR [Business Continuity and Disaster Recovery] work experience with a strong knowledge of backup and disaster recovery technologies including Datto BCDR, Unitrends, or similar enterprise backup solutions Experience with business impact analysis (BIA) methodologies and recovery planning frameworks Knowledge of virtualization technologies (VMware, Hyper-V), cloud platforms (AWS, Azure), and network infrastructure Understanding of various operating systems including Windows Server, Linux distributions, and network protocols Strong analytical and problem-solving skills with ability to troubleshoot complex backup and recovery scenarios Excellent written and verbal communication skills with ability to explain technical concepts to diverse audiences Ability to work independently and manage multiple client engagements simultaneously Willingness to provide on-call support during disaster recovery events Experience with PSA systems and MSP operational workflows a plus Bachelor's degree in Information Technology, Computer Science, Business Continuity, or related field Disaster recovery/business continuity professional certifications preferred ESSENTIAL DUTIES AND RESPONSIBILITIES: Collaborate with Clients to define Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) based on business criticality assessments Monitor and manage backup environments across Windows, macOS, and Linux systems ensuring reliable backup processes that meet defined RPO targets Execute quarterly disaster recovery tests to validate recovery processes and ensure RTO compliance across diverse client environments Develop and maintain disaster recovery plans and runbook documentation including VM configurations, network settings, and recovery procedures Perform deep-dive analysis of backup failures and recovery issues, correlating data from various sources to determine root causes and implement solutions Identify and propose areas for improvement in backup reliability and recovery validation processes Support Clients during real disaster recovery events, ensuring minimal downtime and successful restoration of critical business systems. Serve as liaison to Datto's Code Red Team for complex recovery scenarios. Work independently with strong attention to detail and excellent documentation skills to maintain comprehensive service records Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Description: Kaseya is a global leader in IT and security management solutions for Managed Service Providers (MSPs) and internal IT teams. With over 15 million endpoints under management, we empower IT professionals to manage, secure, and automate their environments with confidence. We are looking for a bright and motivated Help Desk Engineer to deliver enterprise-level technical support to our internal customers. You'll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems. This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams. Responsibilities: Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity. Resolve incidents and service requests using ITSM tools and follow ITIL best practices. Maintain accurate documentation of issues and resolutions in the help desk system. Escalate complex issues to appropriate teams while ensuring timely follow-up. Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning. Requirements: 1–3 years of experience in a Help Desk or IT Support role. Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS. Familiarity with ITSM tools and ticketing systems. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate. Experience supporting global teams across multiple time zones. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.