Technical Support Expert - Level 1

Technical Support Engineer – L1

Job Title: Technical Support Engineer- L1

Experience Required: 3 – 4 Years

Location & Mode: Bengaluru – On-Site

Duration: Full-Time

Shift: 24/7 Rotational Shifts

Availability: Immediate – 45 days

Logistics: Two-way transportation, Food, and other benefits provided

Company Description.

Kaseya is the leading cloud provider of IT systems management software, offering a

complete IT management solution delivered both via cloud and on-premise. Kaseya

technology empowers MSPs and mid-sized enterprises to proactively manage and

control their IT environments remotely, easily, and efficiently from a single platform.

Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety

of industries, including retail, manufacturing, healthcare, education, government,

media, technology, finance, and more. Kaseya has a presence in over 20 countries. To

learn more, please visit http://www.kaseya.com.

Job Description

To enhance our global support team, we are hiring a Technical Support Engineer – L1

with strong and proven customer service experience in the IT market to be based in our

Bangalore, India office.

As a Technical Support Engineer – L1, you will build and expand upon our professional

excellence in support service to all Kaseya customers, ensuring customer delight by

meeting or exceeding internal KPI targets and expectations. With your expertise and

passion for problem-solving, you'll play a pivotal role in keeping businesses running

smoothly & securely while building lifelong relationships. The successful candidate is

expected to maintain a professional, courteous, and customer-first attitude while

working on chats, phones & tickets. If you are an overachiever with proven technical

support experience who thrives in a fast-paced environment, we want to speak with

you.

Required Skills

• Working knowledge of major OS - Linux/UNIX systems, Windows OS & macOS.

Virtualization technologies - VMware and Hyper-V.

• Experience with BIOS/UEFI troubleshooting and system boot diagnostics.

• Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.

• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).

• Windows server and workstation hardware troubleshooting.

• Windows Server Core management & Administration skills (roles and features,

disk management).

• Active Directory permissions (ACLs) & Group Policy.

• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage

concepts.

• Understanding of file systems (NTFS, FAT, ext4), permissions, backup & recovery

concepts and methodologies

• Basic Knowledge of MS Exchange Server, MS SQL & Oracle DB commands.

• Familiar with the OSI model & experience with troubleshooting Network stack -

TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap,

traceroute, etc).

• Firewall rule configuration and troubleshooting ports block, identifying latency &

packet loss.

• Excellent written and verbal communication skills.

Preferred

• Industry-accepted certifications or equivalent work experience in one or

more of the following areas:

1. CompTIA A+

2. CompTIA Network+

3. CompTIA Server+

4. CompTIA Security+

5. Microsoft Certified Azure Administrator

6. Red Hat Linux

7. VMware VCP

8. AWS Certified Solutions Architect

Additional Information

Kaseya provides equal employment opportunity to all employees and applicants

without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national

origin, citizenship status, physical or mental disability, veteran status, marital status, or

any other characteristic protected by applicable law.