Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. Network Engineer Job Description: A Network Engineer is responsible for Configuring, Monitoring, and maintaining the client ‘remote network devices’. This includes all aspects of troubleshooting internet routing issues. A Network Engineer oversees and logically troubleshoots technical issues to reach a resolution. Install, configure, maintain, and support all network hardware and software components. Configure firewalls, routers, switches, wireless access points, and VPNs to ensure optimal performance. Experience in configuring using network monitoring tools/platforms. Performing regular security checks on the network systems. Troubleshoot networking issues including latency problems, packet loss, etc. Proactively monitor, verify and maintain hardware & software performance within defined/set parameters and take up upgrades task as required to optimise performance. Develop policies for access control, security measures, system backups, and disaster recovery procedures Provide technical support to users when necessary. Minimum 5-6 years of relevant data-center networking experience preferably backed by current Cisco CCNP and/or Juniper certifications. Cisco CCNP or CCNA certifications is mandatory and must be active. You must have a very good base understanding of BGP and other datacenter technologies and are eager to learn and work on new hardware and technologies Experience using and managing systems such as syslog, Zabbix and preferably experienced with scripting languages like Perl/PHP/ shell scripting You're open and flexible to take new challenges and can succeed with minimal daily supervision. Great team player ready to interact with internal and external customers. Communicate/Partner with peers/Vendor, and execute recommended solutions to solve service impacting situations. Excellent written, oral and interpersonal communication skills. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more Show less

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. Sales Compensation Analyst Primary Job Responsibilities: Administration of Sales Participant data in the Sales Compensation system to ensure all hires, terminations and employee data changes are up to date. Active involvement in requirements gathering and create documentation, maintain, and update existing business processes based on business requests. Providing support in implementing Compensation plans for all eligible employees. Manage compensation plans for sales participants in the incentive tool (Captivate IQ tool). Validating sales compensation data for accuracy and consistency with the corporate Sales Compensation policies and guidelines. Collaborating with Sales Operations, Finance and Sales Management to timely resolve sales compensation issues. Support training to Sales teams around Compensation-related processes, procedures, and program details. Communicate effectively with stakeholders and provide ongoing support to proactively assist business in making informed management decisions. Support IC Plan health check analysis to the sales leadership. Ensure compliance with global standards and maintaining efficiency while meeting critical deadlines. Qualifications: Must have 2-5 yrs. of total work experience with minimum 2 + year of relevant experience required Good analytical mind and skills to change data into information. Proficient with Advanced Excel, VBA experience is a plus. Experience working with incentive compensation & CRM Systems. Excellent written and verbal communication skills. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more Show less

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. Key Responsibilities: Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast and reduce churn. The Account Manager will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Kaseya services fit their ongoing business strategy. Meet weekly and quarterly Up-Sell and Cross-Sell opportunity generation consistent with sales targets; generate a pipeline 3 times the target. Increase footprint in the existing customer base to offset any unavoidable churn. Requirements: Proven track record of establishing themselves as a strategic trusted adviser to clients. 1- 8 years of end-to-end sales experience who loves being in a competitive environment that is driven to meet targets. Self-starter who can own ongoing customer success of large, medium, and small customers. The role requires the employee to work in the following shift timings: ANZ: 03:00AM - 12:00PM EMEA: 01:30PM - 10:30PM NAM: 06:30PM - 03:30AM Benefits: Health Insurance. Best Incentive Policy. Relocation Facility Competitive Salary. Travel Opportunities. Pickup & Drop (Cab) facility. This is a work-from-office role. Office Location - Whitefield Bangalore. If interested and have relevant experience DM me, or email at k-rajeshwari.s@kaseya.com or k-syed.moinuddin@kaseya.com LinkedIn Reach out: Mohammed Mustaq | LinkedIn Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more Show less

Kaseya provides an all-in-one IT software solution (A complete IT Infra AI-Powered Platform) for small-mid size businesses and MSPs (third party IT departments). Kaseya today is at $12Billion in valuation with US$1.3 billion in revenue by 2022. Globally 5000 employees and have plans to add 3500 in next 3 years. All positions at Kaseya are WFO please. Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. Roles & Responsibilities: An individual contributor end-to-end sales closing role - with a quota of around $60k per quarter. (Quotas may change). US/EMEA Market. Work time: 6:30 pm to 3:30 am IST. May have to travel to the US for training and other related activities, if required. Excellent commission plan (best in the industry). Work hard party hard culture. Requirements: Should have done a similar role (please refer to JD mentioned above) in the past with a Software company, with at least 1+ years’ experience in Technology Sales. Preferably an MBA or an Engineer (not a must though). Great sales acumen with excellent communication and presentation skills. Knowledge of various sales methodologies such as Sandler's, Question-Based Selling, Solution Selling, etc. will be an added advantage. Knowledge or any background in IT Management Software sales will be a great advantage. Go-getter, or a self-motivated person. What we offer: ✦ Highly competitive base salaries. ✦ Uncapped Variable, + top-up incentives on targets achieved and recurring retention bonus. ✦ Excellent referral bonus. ✦ Personal avenues for your career growth. ✦ Highly collaborative team culture. ✦ Two-way cab facility and meals provided at office. Benefits: Health Insurance. Best Incentive Policy. Relocation Facility Competitive Salary. Travel Opportunities. Pickup & Drop (Cab) facility. Join the Kaseya growth rocket ship and see how we are #ChangingLives! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more Show less

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Scrum Master Location: Bangalore Duration: Full-Time Timings: 1–10 PM IST (Cabs & benefits provided) Experience: 5-6+ yrs Work Mode: Completely Onsite (No Hybrid/ Remote model) Required Skills: Scrum Master Certified / Project Management / Agile/ Kanban / CI-CD/ Jira About the Role: We are seeking for an experienced Scrum Master to facilitate Agile delivery across one or more cross-functional teams. You will be responsible for ensuring teams follow Agile values and principles, removing impediments, and helping teams self-organize and continuously improve. You’ll play a key role in enabling the delivery of high-quality products by fostering collaboration between developers, product owners, and business stakeholders. Required Skills and Qualification: Bachelor’s degree in computer science, Business, Engineering, or related field. 5+ years of experience as a Scrum Master or Agile Project Manager in a software/product development environment. Certified ScrumMaster (CSM) or equivalent (PSM I, PMI-ACP). SAFe Scrum Master or experience in Scaled Agile Framework (SAFe) environments. Hands-on experience with Agile tools like JIRA, Azure DevOps, VersionOne, or similar. Solid understanding of Scrum, Kanban, and Agile development principles. Exposure to CI/CD pipelines and DevOps practices. Understanding of Agile metrics and reporting tools. Familiarity with Jira Advanced Roadmaps or Agile dashboards. Responsibilities: Facilitate key Agile ceremonies such as Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives. Coach team members, Product Owners, and stakeholders on Agile principles, Scrum framework, and best practices. Remove team impediments and resolve conflicts to enable high-performing, self-managing teams. Work closely with the Product Owner to ensure a well-groomed and prioritized backlog. Promote Agile maturity through consistent practices, metrics tracking (velocity, burndown, cycle time), and coaching. Track and communicate team progress, risks, and dependencies to relevant stakeholders. Foster a culture of continuous improvement and learning within teams. Protect the team from distractions and context switching to ensure focus on sprint goals. Support Agile transformation efforts across the organization where needed. Soft Skills: Excellent facilitation, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Empathetic leadership with a growth mindset. Ability to work effectively with technical and non-technical stakeholders. Organized, proactive, and able to work independently. Thanks. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. WHAT YOU’LL DO: As a Global Payroll Administrator, you will play a crucial role in ensuring accurate and timely processing of payroll across our global operations. You will be responsible for managing payroll processes, analyzing payroll data, and maintaining compliance with local tax regulations and labor laws. Experience with ADP Celergo/Streamline is a plus. WHAT WE ARE LOOKING FOR: A skilled and detail-oriented Global Payroll Administrator to join our Finance team. THE SCHEDULE: This position is 100% in our Bangalore office. ESSENTIAL DUTIES A ND RESPONSIBILITIES: Responsible for end-to-end payroll processes for employees across multiple countries, ensuring accuracy, timeliness, and compliance with local regulations. Experience in India highly desired. Collect and validate employee data, including new hires, terminations, salary changes, and benefits information, to ensure accurate payroll calculations. Review and reconcile payroll data, ensuring all deductions, taxes, and contributions are accurately calculated and processed. Collaborate with HR teams to ensure accurate and timely data transfer between the human resources management system (BambooHR) and payroll system (ADP Streamline). Prepare and process payroll reports, such as earnings statements, tax filings, local reports, in compliance with local regulations. Monitor changes in tax laws, labor regulations, and payroll compliance requirements, ensuring timely updates to payroll processes. Address employee payroll inquiries and resolve issues related to compensation, deductions, and tax withholdings. Assist in the implementation and testing of payroll system upgrades and enhancements. Conduct periodic audits of payroll records to identify and resolve discrepancies or errors. Collaborate with cross-functional teams, including Finance, HR, and Legal, to ensure alignment and compliance with company policies and procedures. WHAT YOU’LL BRING: Bachelor's degree in Accounting, Finance, or a related field (achieved or in progress) or equivalent experience. Minimum of 3 years of experience in payroll administration, preferably with global payroll exposure. Ability to maintain confidentiality and handle sensitive employee data. Experience in implementing Payroll Systems a plus. Strong knowledge of local payroll regulations, tax laws, and labor laws across multiple countries. Experience with BambooHR or other HR management systems is a plus. Proficient in payroll software and tools (ADP), with the ability to quickly learn new systems. Excellent attention to detail and accuracy, with strong analytical and problem-solving skills. Strong organizational and time management skills, with the ability to prioritize and meet deadlines. Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams and address employee inquiries. Strong proficiency in Microsoft Excel and other Office applications. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Description To enhance our global support team, we are hiring a Technical Support Expert – L1 with strong and proven customer services experience in the IT market to be based in our Bangalore, India office. The Technical Support Expert – L1 will build and expand upon our professional and quality support service to all Kaseya customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. If you are an overachiever with proven IT support experience who thrives in a fast-paced environment, we want to speak with you. Responsibilities: To lead in the diagnosis and resolution of more complex user issues through the use of Kaseya standard Incident Management processes. Ensure all case details are recorded correctly and professionally. Assist in the development and implementation of new or improved service delivery strategies and initiatives. Ensure that knowledge is transferred and shared within the team. Assisting in the maintenance of all process documentation that is relevant to Kaseya and its customers. Work within the development cycle to assist with product enhancements and improvements. Qualifications Essential Minimum 3 years experience in a Technical Support Role or System Engineer Role. Solid knowledge of: TCP/IP protocol stack including addressing. TCP/IP, routing, switching, cabling, internet protocols (BGP,ISIS, and OSPF), firewalls, VPNs, and load balancers. SQL databases. Microsoft Windows Server. General inter-networking (e.g Active Directory). Networking concepts and protocols such as DNS, DHCP, FTP, TFTP, HTTP, iptables and PXE booting. Commands/utilities including but not limited to Apache, FTP, telnet, SSH, SMTP, POP, IMAP. Customer Centric. Excellent listening skills. Excellent communication skills, both verbal and written English. Strong Organizational, prioritization, and multitasking skills. Excellent phone etiquette. Excellent time management; (i.e. ability to prioritize tickets and complete research on time). Ability to properly articulate ideas, suggestions, and provide positive/constructive feedback. Ability to work independently without direct supervision. Willingness to work with team members or group to achieve common goals. Willingness to liaise with other departments to achieve common goals. Preferred Successful completion of the Kaseya Certified Administrator Certification (KCA). Solid In depth knowledge of Linux/Unix and Windows environment. Industry-accepted certifications or equivalent work experience in one or more of the following areas: A+ Hardware/Software Network + CCNA Virtualization (VMware, Hyper-V) Linux+ MCP, MCTS or MCITP (Windows Server2k8, Windows Server 2012) Server+ Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Key Responsibilities: Retain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast and reduce churn. The Account manager will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Kaseya services fit their ongoing business strategy. Meet weekly and quarterly Up-Sell and Cross-Sell opportunity generation consistent with sales targets; generate a pipeline 3 times the target. Increase footprint in the existing customer base to offset any unavoidable churn. Requirements: Proven track record of establishing themselves as a strategic trusted adviser to clients. 3 - 8 years of end-to-end sales experience who loves being in a competitive environment that is driven to meet targets. Self-starter who can own ongoing customer success of large, medium, and small customers. The role requires the employee to work in the following shift timings: NAM: 05:30PM- 02:30AM 06:30PM - 03:30AM Benefits: Health Insurance. Best Incentive Policy. Relocation Facility Competitive Salary. Travel Opportunities. Pickup & Drop (Cab) facility. This is a work-from-office role. Office Location - Whitefield Bangalore. If interested and have relevant experience DM me, or email at k-rajeshwari.s@kaseya.com or k-syed.moinuddin@kaseya.com LinkedIn Reach out: Mohammed Mustaq | LinkedIn Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. We are looking for a bright and motivated Help Desk Engineer to deliver enterprise-level technical support to our internal customers. You’ll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems. This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams. Responsibilities Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity. Resolve incidents and service requests using ITSM tools and follow ITIL best practices. Maintain accurate documentation of issues and resolutions in the help desk system. Escalate complex issues to appropriate teams while ensuring timely follow-up. Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning. Requirements: 1–3 years of experience in a Help Desk or IT Support role. Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS. Familiarity with ITSM tools and ticketing systems. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate. Experience supporting global teams across multiple time zones. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Quality Assurance Officer Location: Bangalore - Onsite Duration: Full-Time Timings: 9-6 AM (fixed – 2-4 months) / open to Rotational shift.) Experience: 2-4 yrs Skills to crack: data analysis tools/ contact center/ DA of Raw Data/ COPC/ ISO 9001:2015/ Call-Chat process Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to join our Contact Center team. This role is pivotal in enhancing the quality of customer interactions, improving agent performance, and optimizing support processes. The ideal candidate will have a strong background in quality assurance within a contact center environment and a passion for driving continuous improvement. Qualifications: 2–4 years of experience in a contact center quality assurance or process improvement role. Previous work experience in an IT industry working with Tickets is a Plus. Strong understanding of QA methodologies, call monitoring tools, and customer service metrics. Proficiency in data analysis tools (Excel, Power BI, or similar). Excellent communication, coaching, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills: Experience with CRM and contact center platforms (e.g., Zendesk, Five9). Familiarity with Six Sigma, Lean, or other process improvement methodologies. Certification in Quality Assurance or Customer Experience (e.g., COPC, ISO 9001, CCXP) is a plus. Key Responsibilities: Monitor and evaluate inbound and outbound customer interactions across multiple channels (calls, chats, emails). Analyze agent behavior and adherence to scripts, compliance standards, and customer service protocols. Identify trends, gaps, and opportunities for improvement in agent performance and customer experience. Develop and maintain quality scorecards, evaluation forms, and performance dashboards. Provide actionable feedback and coaching recommendations to supervisors & managers. Collaborate with training and operations teams to design and implement improvement initiatives. Track the effectiveness of quality improvement programs and report on KPIs. Conduct root cause analysis on recurring issues and recommend process enhancements. Support calibration sessions to ensure consistency in quality evaluations. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Quality Assurance Officer Location: Bangalore - Onsite Duration: Full-Time Timings: 9-6 AM (fixed – 2-4 months) / open to Rotational shift.) Experience: 2-4 yrs Skills to crack: data analysis tools/ contact center/ DA of Raw Data/ COPC/ ISO 9001:2015/ Call-Chat process Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to join our Contact Center team. This role is pivotal in enhancing the quality of customer interactions, improving agent performance, and optimizing support processes. The ideal candidate will have a strong background in quality assurance within a contact center environment and a passion for driving continuous improvement. Qualifications: 2–4 years of experience in a contact center quality assurance or process improvement role. Previous work experience in an IT industry working with Tickets is a Plus. Strong understanding of QA methodologies, call monitoring tools, and customer service metrics. Proficiency in data analysis tools (Excel, Power BI, or similar). Excellent communication, coaching, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills: Experience with CRM and contact center platforms (e.g., Zendesk, Five9). Familiarity with Six Sigma, Lean, or other process improvement methodologies. Certification in Quality Assurance or Customer Experience (e.g., COPC, ISO 9001, CCXP) is a plus. Key Responsibilities: Monitor and evaluate inbound and outbound customer interactions across multiple channels (calls, chats, emails). Analyze agent behavior and adherence to scripts, compliance standards, and customer service protocols. Identify trends, gaps, and opportunities for improvement in agent performance and customer experience. Develop and maintain quality scorecards, evaluation forms, and performance dashboards. Provide actionable feedback and coaching recommendations to supervisors & managers. Collaborate with training and operations teams to design and implement improvement initiatives. Track the effectiveness of quality improvement programs and report on KPIs. Conduct root cause analysis on recurring issues and recommend process enhancements. Support calibration sessions to ensure consistency in quality evaluations. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

As the Quality Assurance Officer at Kaseya, you will play a crucial role in enhancing customer interactions, improving agent performance, and optimizing support processes within our Contact Center team. With a strong background in quality assurance and a passion for continuous improvement, you will contribute to driving the success of our organization. You should have at least 2-4 years of experience in a contact center quality assurance or process improvement role, ideally within the IT industry working with Tickets. Proficiency in QA methodologies, call monitoring tools, and customer service metrics is essential. Additionally, skills in data analysis tools such as Excel, Power BI, or similar applications are required. Your responsibilities will include monitoring and evaluating inbound and outbound customer interactions across various channels, analyzing agent behavior and adherence to standards, identifying opportunities for improvement, and developing quality scorecards and performance dashboards. You will also provide actionable feedback to supervisors and managers, collaborate with training and operations teams on improvement initiatives, track program effectiveness, conduct root cause analysis, and support calibration sessions. Preferred skills for this role include experience with CRM and contact center platforms like Zendesk and Five9, familiarity with process improvement methodologies such as Six Sigma or Lean, and certifications in Quality Assurance or Customer Experience like COPC, ISO 9001, CCXP. Join us at Kaseya, where we value dedication, innovation, and a drive for excellence. Be a part of our dynamic team and contribute to #ChangingLives with our award-winning solutions and customer-centric approach.,

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Staff Accountant (Junior) Position Objective: Reporting to the Senior Staff Account, the incumbent will be responsible for general accounting and reporting functions. He/She will be instrumental in ensuring deadlines are met and maintaining complete and accurate accounting records. Position requires fluency in English and will interact with Kaseya’s teams in diverse geographical locations. Job Roles and Responsibilities:- Professional certificate (or equivalent) in Accounting and 2-4 years of working experience in related field. Oversee day-to-day accounting / finance operations Bank reconciliation Assist in compliance with all statutory reporting deadlines Support HQ on ad-hoc assignments Prepare monthly finance reports to holding co. / management team at HQ Perform and assist with the monthly, quarterly and year-end process and daily operations of the sub-ledger accounting department. Prepare journal entries and general ledger account reconciliations including, but not limited to, prepaid, intangibles, goodwill, fixed assets, CIP and project accounting. Prepare and complete for both internal and external reporting schedules as well as work with external auditors to address issues as needed. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.