Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. What You’ll Do Join our dynamic team at Kaseya as a Technical Support Expert and become the driving force behind exceptional customer satisfaction. In this role, you will be at the forefront of innovation, collaborating with cutting-edge technologies and diverse clientele to ensure seamless operations and transformative user experiences. In this fast-paced environment, you will solve problems and propel Kaseya forward. You will play a critical role in assisting customers with any technical issues they encounter and ensure their success with our Kaseya 365 Endpoint, multi-software solution. What We Are Looking For An experienced technical support engineer working on the Kaseya 365 Endpoint team. You will report directly to the Technical Support Supervisor. The Schedule Shift times to be discussed. This position is 100% in office, based in our Bangalore, India office. Essential Duties And Responsibilities Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, such as phone, chat, and ticketing systems. Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and compatibility. Work with internal teams to escalate and resolve complex technical issues that require further investigation. Create clear and concise documentation to help customers resolve issues and improve self-service resources. Engage in remote troubleshooting sessions, analyzing logs and diagnosing issues to identify potential technical challenges. Assist customers in configuring and optimizing the product to meet their specific needs and environments. Stay informed about product updates, industry trends, and best practices to provide relevant and effective support. Participate in on-call rotations to provide after-hours technical support for urgent customer issues. Contribute to the knowledge base by documenting common issues, solutions, and best practices to enhance team efficiency and customer satisfaction. Provide feedback to internal teams based on customer interactions to help improve the product. What You’ll Bring Preferred bachelor's degree in computer science, Information Technology, cybersecurity, a related field, or equivalent work experience. Proven experience in technical support or customer-facing roles, preferably in a cybersecurity or software company. Strong understanding of diagnosing and troubleshooting issues on Windows, and proficiency with macOS and Linux operating systems. Strong understanding of cybersecurity principles, antivirus, EDR software, and the modern threat landscape. Familiarity with networking protocols, security configurations, and system administration. Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective solutions. Exceptional communication skills, both written and verbal, with the ability to convey technical information to both technical and non-technical audiences. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Scrum Master Location: Bangalore Duration: Full-Time Timings: 1–10 PM IST (Cabs & benefits provided) Experience: 5-6+ yrs Work Mode: Completely Onsite (No Hybrid/ Remote model) Required Skills: Scrum Master Certified / Project Management / Agile/ Kanban / CI-CD/ Jira About The Role We are seeking for an experienced Scrum Master to facilitate Agile delivery across one or more cross-functional teams. You will be responsible for ensuring teams follow Agile values and principles, removing impediments, and helping teams self-organize and continuously improve. You’ll play a key role in enabling the delivery of high-quality products by fostering collaboration between developers, product owners, and business stakeholders. Required Skills And Qualification Bachelor’s degree in computer science, Business, Engineering, or related field. 5+ years of experience as a Scrum Master or Agile Project Manager in a software/product development environment. Certified ScrumMaster (CSM) or equivalent (PSM I, PMI-ACP). SAFe Scrum Master or experience in Scaled Agile Framework (SAFe) environments. Hands-on experience with Agile tools like JIRA, Azure DevOps, VersionOne, or similar. Solid understanding of Scrum, Kanban, and Agile development principles. Exposure to CI/CD pipelines and DevOps practices. Understanding of Agile metrics and reporting tools. Familiarity with Jira Advanced Roadmaps or Agile dashboards. Responsibilities Facilitate key Agile ceremonies such as Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives. Coach team members, Product Owners, and stakeholders on Agile principles, Scrum framework, and best practices. Remove team impediments and resolve conflicts to enable high-performing, self-managing teams. Work closely with the Product Owner to ensure a well-groomed and prioritized backlog. Promote Agile maturity through consistent practices, metrics tracking (velocity, burndown, cycle time), and coaching. Track and communicate team progress, risks, and dependencies to relevant stakeholders. Foster a culture of continuous improvement and learning within teams. Protect the team from distractions and context switching to ensure focus on sprint goals. Support Agile transformation efforts across the organization where needed. Soft Skills Excellent facilitation, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Empathetic leadership with a growth mindset. Ability to work effectively with technical and non-technical stakeholders. Organized, proactive, and able to work independently. Thanks. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Description To enhance our global support team, we are hiring a Technical Support Expert – L1 with strong and proven customer services experience in the IT market to be based in our Bangalore, India office. The Technical Support Expert – L1 will build and expand upon our professional and quality support service to all Kaseya customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. If you are an overachiever with proven IT support experience who thrives in a fast-paced environment, we want to speak with you. Responsibilities To lead in the diagnosis and resolution of more complex user issues through the use of Kaseya standard Incident Management processes. Ensure all case details are recorded correctly and professionally. Assist in the development and implementation of new or improved service delivery strategies and initiatives. Ensure that knowledge is transferred and shared within the team. Assisting in the maintenance of all process documentation that is relevant to Kaseya and its customers. Work within the development cycle to assist with product enhancements and improvements. Qualifications Essential Minimum 3 years experience in a Technical Support Role or System Engineer Role. Solid knowledge of: TCP/IP protocol stack including addressing. TCP/IP, routing, switching, cabling, internet protocols (BGP,ISIS, and OSPF), firewalls, VPNs, and load balancers. SQL databases. Microsoft Windows Server. General inter-networking (e.g Active Directory). Networking concepts and protocols such as DNS, DHCP, FTP, TFTP, HTTP, iptables and PXE booting. Commands/utilities including but not limited to Apache, FTP, telnet, SSH, SMTP, POP, IMAP. Customer Centric. Excellent listening skills. Excellent communication skills, both verbal and written English. Strong Organizational, prioritization, and multitasking skills. Excellent phone etiquette. Excellent time management; (i.e. ability to prioritize tickets and complete research on time). Ability to properly articulate ideas, suggestions, and provide positive/constructive feedback. Ability to work independently without direct supervision. Willingness to work with team members or group to achieve common goals. Willingness to liaise with other departments to achieve common goals. Preferred Successful completion of the Kaseya Certified Administrator Certification (KCA). Solid In depth knowledge of Linux/Unix and Windows environment. Industry-accepted certifications or equivalent work experience in one or more of the following areas: A+ Hardware/Software Network + CCNA Virtualization (VMware, Hyper-V) Linux+ MCP, MCTS or MCITP (Windows Server2k8, Windows Server 2012) Server+ Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Network Engineer Job Description A Network Engineer is responsible for Configuring, Monitoring, and maintaining the client ‘remote network devices’. This includes all aspects of troubleshooting internet routing issues. A Network Engineer oversees and logically troubleshoots technical issues to reach a resolution. Install, configure, maintain, and support all network hardware and software components. Configure firewalls, routers, switches, wireless access points, and VPNs to ensure optimal performance. Experience in configuring using network monitoring tools/platforms. Performing regular security checks on the network systems. Troubleshoot networking issues including latency problems, packet loss, etc. Proactively monitor, verify and maintain hardware & software performance within defined/set parameters and take up upgrades task as required to optimise performance. Develop policies for access control, security measures, system backups, and disaster recovery procedures Provide technical support to users when necessary. Minimum 5-6 years of relevant data-center networking experience preferably backed by current Cisco CCNP and/or Juniper certifications. Cisco CCNP or CCNA certifications is mandatory and must be active. You must have a very good base understanding of BGP and other datacenter technologies and are eager to learn and work on new hardware and technologies Experience using and managing systems such as syslog, Zabbix and preferably experienced with scripting languages like Perl/PHP/ shell scripting You're open and flexible to take new challenges and can succeed with minimal daily supervision. Great team player ready to interact with internal and external customers. Communicate/Partner with peers/Vendor, and execute recommended solutions to solve service impacting situations. Excellent written, oral and interpersonal communication skills. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.