Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. What You’ll Do Join our dynamic team at Kaseya as a Technical Support Expert and become the driving force behind exceptional customer satisfaction. In this role, you will be at the forefront of innovation, collaborating with cutting-edge technologies and diverse clientele to ensure seamless operations and transformative user experiences. In this fast-paced environment, you will solve problems and propel Kaseya forward. You will play a critical role in assisting customers with any technical issues they encounter and ensure their success with our Kaseya 365 Endpoint, multi-software solution. What We Are Looking For An experienced technical support engineer working on the Kaseya 365 Endpoint team. You will report directly to the Technical Support Supervisor. The Schedule Shift times to be discussed. This position is 100% in office, based in our Bangalore, India office. Essential Duties And Responsibilities Respond to customer inquiries, troubleshooting requests, and technical issues across various communication channels, such as phone, chat, and ticketing systems. Diagnose and resolve technical problems by investigating issues related to product installation, configuration, usage, and compatibility. Work with internal teams to escalate and resolve complex technical issues that require further investigation. Create clear and concise documentation to help customers resolve issues and improve self-service resources. Engage in remote troubleshooting sessions, analyzing logs and diagnosing issues to identify potential technical challenges. Assist customers in configuring and optimizing the product to meet their specific needs and environments. Stay informed about product updates, industry trends, and best practices to provide relevant and effective support. Participate in on-call rotations to provide after-hours technical support for urgent customer issues. Contribute to the knowledge base by documenting common issues, solutions, and best practices to enhance team efficiency and customer satisfaction. Provide feedback to internal teams based on customer interactions to help improve the product. What You’ll Bring Preferred bachelor's degree in computer science, Information Technology, cybersecurity, a related field, or equivalent work experience. Proven experience in technical support or customer-facing roles, preferably in a cybersecurity or software company. Strong understanding of diagnosing and troubleshooting issues on Windows, and proficiency with macOS and Linux operating systems. Strong understanding of cybersecurity principles, antivirus, EDR software, and the modern threat landscape. Familiarity with networking protocols, security configurations, and system administration. Excellent problem-solving skills, with the ability to analyze complex technical problems and provide effective solutions. Exceptional communication skills, both written and verbal, with the ability to convey technical information to both technical and non-technical audiences. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Scrum Master Location: Bangalore Duration: Full-Time Timings: 1–10 PM IST (Cabs & benefits provided) Experience: 5-6+ yrs Work Mode: Completely Onsite (No Hybrid/ Remote model) Required Skills: Scrum Master Certified / Project Management / Agile/ Kanban / CI-CD/ Jira About The Role We are seeking for an experienced Scrum Master to facilitate Agile delivery across one or more cross-functional teams. You will be responsible for ensuring teams follow Agile values and principles, removing impediments, and helping teams self-organize and continuously improve. You’ll play a key role in enabling the delivery of high-quality products by fostering collaboration between developers, product owners, and business stakeholders. Required Skills And Qualification Bachelor’s degree in computer science, Business, Engineering, or related field. 5+ years of experience as a Scrum Master or Agile Project Manager in a software/product development environment. Certified ScrumMaster (CSM) or equivalent (PSM I, PMI-ACP). SAFe Scrum Master or experience in Scaled Agile Framework (SAFe) environments. Hands-on experience with Agile tools like JIRA, Azure DevOps, VersionOne, or similar. Solid understanding of Scrum, Kanban, and Agile development principles. Exposure to CI/CD pipelines and DevOps practices. Understanding of Agile metrics and reporting tools. Familiarity with Jira Advanced Roadmaps or Agile dashboards. Responsibilities Facilitate key Agile ceremonies such as Daily Stand-ups, Sprint Planning, Sprint Reviews, and Retrospectives. Coach team members, Product Owners, and stakeholders on Agile principles, Scrum framework, and best practices. Remove team impediments and resolve conflicts to enable high-performing, self-managing teams. Work closely with the Product Owner to ensure a well-groomed and prioritized backlog. Promote Agile maturity through consistent practices, metrics tracking (velocity, burndown, cycle time), and coaching. Track and communicate team progress, risks, and dependencies to relevant stakeholders. Foster a culture of continuous improvement and learning within teams. Protect the team from distractions and context switching to ensure focus on sprint goals. Support Agile transformation efforts across the organization where needed. Soft Skills Excellent facilitation, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Empathetic leadership with a growth mindset. Ability to work effectively with technical and non-technical stakeholders. Organized, proactive, and able to work independently. Thanks. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Description To enhance our global support team, we are hiring a Technical Support Expert – L1 with strong and proven customer services experience in the IT market to be based in our Bangalore, India office. The Technical Support Expert – L1 will build and expand upon our professional and quality support service to all Kaseya customers and ensure customer satisfaction by meeting or exceeding internal Service Level Agreement targets and expectations. The successful candidate is expected to maintain a professional, courteous and customer service focused attitude at all times. If you are an overachiever with proven IT support experience who thrives in a fast-paced environment, we want to speak with you. Responsibilities To lead in the diagnosis and resolution of more complex user issues through the use of Kaseya standard Incident Management processes. Ensure all case details are recorded correctly and professionally. Assist in the development and implementation of new or improved service delivery strategies and initiatives. Ensure that knowledge is transferred and shared within the team. Assisting in the maintenance of all process documentation that is relevant to Kaseya and its customers. Work within the development cycle to assist with product enhancements and improvements. Qualifications Essential Minimum 3 years experience in a Technical Support Role or System Engineer Role. Solid knowledge of: TCP/IP protocol stack including addressing. TCP/IP, routing, switching, cabling, internet protocols (BGP,ISIS, and OSPF), firewalls, VPNs, and load balancers. SQL databases. Microsoft Windows Server. General inter-networking (e.g Active Directory). Networking concepts and protocols such as DNS, DHCP, FTP, TFTP, HTTP, iptables and PXE booting. Commands/utilities including but not limited to Apache, FTP, telnet, SSH, SMTP, POP, IMAP. Customer Centric. Excellent listening skills. Excellent communication skills, both verbal and written English. Strong Organizational, prioritization, and multitasking skills. Excellent phone etiquette. Excellent time management; (i.e. ability to prioritize tickets and complete research on time). Ability to properly articulate ideas, suggestions, and provide positive/constructive feedback. Ability to work independently without direct supervision. Willingness to work with team members or group to achieve common goals. Willingness to liaise with other departments to achieve common goals. Preferred Successful completion of the Kaseya Certified Administrator Certification (KCA). Solid In depth knowledge of Linux/Unix and Windows environment. Industry-accepted certifications or equivalent work experience in one or more of the following areas: A+ Hardware/Software Network + CCNA Virtualization (VMware, Hyper-V) Linux+ MCP, MCTS or MCITP (Windows Server2k8, Windows Server 2012) Server+ Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Network Engineer Job Description A Network Engineer is responsible for Configuring, Monitoring, and maintaining the client ‘remote network devices’. This includes all aspects of troubleshooting internet routing issues. A Network Engineer oversees and logically troubleshoots technical issues to reach a resolution. Install, configure, maintain, and support all network hardware and software components. Configure firewalls, routers, switches, wireless access points, and VPNs to ensure optimal performance. Experience in configuring using network monitoring tools/platforms. Performing regular security checks on the network systems. Troubleshoot networking issues including latency problems, packet loss, etc. Proactively monitor, verify and maintain hardware & software performance within defined/set parameters and take up upgrades task as required to optimise performance. Develop policies for access control, security measures, system backups, and disaster recovery procedures Provide technical support to users when necessary. Minimum 5-6 years of relevant data-center networking experience preferably backed by current Cisco CCNP and/or Juniper certifications. Cisco CCNP or CCNA certifications is mandatory and must be active. You must have a very good base understanding of BGP and other datacenter technologies and are eager to learn and work on new hardware and technologies Experience using and managing systems such as syslog, Zabbix and preferably experienced with scripting languages like Perl/PHP/ shell scripting You're open and flexible to take new challenges and can succeed with minimal daily supervision. Great team player ready to interact with internal and external customers. Communicate/Partner with peers/Vendor, and execute recommended solutions to solve service impacting situations. Excellent written, oral and interpersonal communication skills. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. We are looking for a bright and motivated Help Desk Engineer to deliver enterprise-level technical support to our internal customers. You’ll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems. This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams. Responsibilities Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity. Resolve incidents and service requests using ITSM tools and follow ITIL best practices. Maintain accurate documentation of issues and resolutions in the help desk system. Escalate complex issues to appropriate teams while ensuring timely follow-up. Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning. Requirements 1–3 years of experience in a Help Desk or IT Support role. Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS. Familiarity with ITSM tools and ticketing systems. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate. Experience supporting global teams across multiple time zones. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. We are looking for a bright and motivated Help Desk Engineer to deliver enterprise-level technical support to our internal customers. You’ll be the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems. This is a high-impact role where your technical expertise and customer-first mindset will directly contribute to the productivity of our global teams. Responsibilities Provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot issues related to Microsoft 365, Windows OS, Exchange Admin, Google Workspace, and VPN/Wi-Fi connectivity. Resolve incidents and service requests using ITSM tools and follow ITIL best practices. Maintain accurate documentation of issues and resolutions in the help desk system. Escalate complex issues to appropriate teams while ensuring timely follow-up. Collaborate with global IT teams to support onboarding/offboarding and hardware provisioning. Requirements 1–3 years of experience in a Help Desk or IT Support role. Strong knowledge of Microsoft domain environments, Active Directory, Windows and Mac OS. Familiarity with ITSM tools and ticketing systems. Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate. Experience supporting global teams across multiple time zones. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Quality Assurance Officer Location: Bangalore - Onsite Duration: Full-Time Timings: 9-6 AM (fixed – 2-4 months) / open to Rotational shift.) Experience: 2-4 yrs Skills to crack: data analysis tools/ contact center/ DA of Raw Data/ COPC/ ISO 9001:2015/ Call-Chat process Job Summary We are seeking a detail-oriented and analytical Quality Analyst to join our Contact Center team. This role is pivotal in enhancing the quality of customer interactions, improving agent performance, and optimizing support processes. The ideal candidate will have a strong background in quality assurance within a contact center environment and a passion for driving continuous improvement. Qualifications 2–4 years of experience in a contact center quality assurance or process improvement role. Previous work experience in an IT industry working with Tickets is a Plus. Strong understanding of QA methodologies, call monitoring tools, and customer service metrics. Proficiency in data analysis tools (Excel, Power BI, or similar). Excellent communication, coaching, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills Experience with CRM and contact center platforms (e.g., Zendesk, Five9). Familiarity with Six Sigma, Lean, or other process improvement methodologies. Certification in Quality Assurance or Customer Experience (e.g., COPC, ISO 9001, CCXP) is a plus. Key Responsibilities Monitor and evaluate inbound and outbound customer interactions across multiple channels (calls, chats, emails). Analyze agent behavior and adherence to scripts, compliance standards, and customer service protocols. Identify trends, gaps, and opportunities for improvement in agent performance and customer experience. Develop and maintain quality scorecards, evaluation forms, and performance dashboards. Provide actionable feedback and coaching recommendations to supervisors & managers. Collaborate with training and operations teams to design and implement improvement initiatives. Track the effectiveness of quality improvement programs and report on KPIs. Conduct root cause analysis on recurring issues and recommend process enhancements. Support calibration sessions to ensure consistency in quality evaluations. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role: Quality Assurance Officer Location: Bangalore - Onsite Duration: Full-Time Timings: 9-6 AM (fixed – 2-4 months) / open to Rotational shift.) Experience: 2-4 yrs Skills to crack: data analysis tools/ contact center/ DA of Raw Data/ COPC/ ISO 9001:2015/ Call-Chat process Job Summary We are seeking a detail-oriented and analytical Quality Analyst to join our Contact Center team. This role is pivotal in enhancing the quality of customer interactions, improving agent performance, and optimizing support processes. The ideal candidate will have a strong background in quality assurance within a contact center environment and a passion for driving continuous improvement. Qualifications 2–4 years of experience in a contact center quality assurance or process improvement role. Previous work experience in an IT industry working with Tickets is a Plus. Strong understanding of QA methodologies, call monitoring tools, and customer service metrics. Proficiency in data analysis tools (Excel, Power BI, or similar). Excellent communication, coaching, and interpersonal skills. Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills Experience with CRM and contact center platforms (e.g., Zendesk, Five9). Familiarity with Six Sigma, Lean, or other process improvement methodologies. Certification in Quality Assurance or Customer Experience (e.g., COPC, ISO 9001, CCXP) is a plus. Key Responsibilities Monitor and evaluate inbound and outbound customer interactions across multiple channels (calls, chats, emails). Analyze agent behavior and adherence to scripts, compliance standards, and customer service protocols. Identify trends, gaps, and opportunities for improvement in agent performance and customer experience. Develop and maintain quality scorecards, evaluation forms, and performance dashboards. Provide actionable feedback and coaching recommendations to supervisors & managers. Collaborate with training and operations teams to design and implement improvement initiatives. Track the effectiveness of quality improvement programs and report on KPIs. Conduct root cause analysis on recurring issues and recommend process enhancements. Support calibration sessions to ensure consistency in quality evaluations. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Job Title: Technical Support Engineer - L1 Location & Mode: Bangalore - Onsite (No Hybrid/ WFH) Duration: Full-Time Shift: Open to rotational Shift Logistics: Cabs, Food, and other benefits provided Availability: Immediate / serving NP/ NP of 30-45 D Job Description We are looking for a Customer Support Engineer with strong and proven customer service experience in the IT market. We are looking for candidates with willingness to learn, a solution-oriented mindset and excellent communication skills. The Customer Support Engineer will provide world-class support service to our customers and ensure customer satisfaction. The candidate is expected to maintain a professional, courteous and customer service-focused attitude always. Required Skills Minimum 3 years’ experience in a Technical Support Role Solid knowledge and hands-on experience in TCP/IP protocol stack including addressing. TCP/IP, routing, switching, cabling, internet protocols (BGP,ISIS, and OSPF), firewalls, VPNs, and load balancers. SQL databases. Microsoft Windows Server. General inter-networking (e.g Active Directory). Networking concepts and protocols such as DNS, DHCP, FTP, TFTP, HTTP, iptables and PXE booting. Commands/utilities including but not limited to Apache, FTP, telnet, SSH, SMTP, POP, IMAP. Preferred Skills Successful completion of the Kaseya Certified Administrator Certification (KCA). Solid In-depth knowledge of Linux/Unix and Windows environment. Industry-accepted certifications or equivalent work experience in one or more of the following areas: A+ Hardware/Software Network + CCNA Virtualization (VMware, Hyper-V) Linux+ MCP, MCTS or MCITP (Windows Server2k8, Windows Server 2012) Server+ Responsibilities To take complete ownership of the diagnosis and resolution of Product issues, ranging from simple to very complex To provide the Customer with the most suitable, relevant solution in the best manner To engage with Customers both in writing and verbally in the most courteous manner, through all stages of resolution To ensure thorough collection of case details and they’re recorded correctly and professionally To coordinate with multiple teams if necessary and follow-up tenaciously with them to get Customer issues resolved To study the trends in issues being raised and suggest changes in line with the trends To assist in the development and implementation of new or improved service delivery strategies and initiatives Ensure that knowledge is transferred and shared within the team Assisting in the maintenance of all process documentation that is relevant to the Product and its customers Work within the development cycle to assist with product enhancements and improvements General Skills Customer Centric. Excellent listening skills. Excellent communication skills, both verbal and written English. Strong Organizational, prioritization, and multitasking skills. Excellent phone etiquette. Excellent time management; (i.e. ability to prioritize tickets and complete research on time). Ability to properly articulate ideas, suggestions, and provide positive/constructive feedback. Ability to work independently without direct supervision. Willingness to work with team members or group to achieve common goals. Willingness to liaise with other departments to achieve common goals. Company Description Kaseya is the leading cloud provider of IT systems management software, offering a complete IT management solution delivered both via cloud and on-premise. Kaseya technology empowers MSPs and mid-sized enterprises to proactively manage and control their IT environments remotely, easily and efficiently from a single platform. Kaseya solutions are in use by more than 10,000 customers worldwide in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya has a presence in over 20 countries. To learn more, please visit http://www.kaseya.com Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Staff Accountant (Junior) Position Objective Reporting to the Senior Staff Account, the incumbent will be responsible for general accounting and reporting functions. He/She will be instrumental in ensuring deadlines are met and maintaining complete and accurate accounting records. Position requires fluency in English and will interact with Kaseya’s teams in diverse geographical locations. Job Roles and Responsibilities:- Professional certificate (or equivalent) in Accounting and 2-4 years of working experience in related field. Oversee day-to-day accounting / finance operations Bank reconciliation Assist in compliance with all statutory reporting deadlines Support HQ on ad-hoc assignments Prepare monthly finance reports to holding co. / management team at HQ Perform and assist with the monthly, quarterly and year-end process and daily operations of the sub-ledger accounting department. Prepare journal entries and general ledger account reconciliations including, but not limited to, prepaid, intangibles, goodwill, fixed assets, CIP and project accounting. Prepare and complete for both internal and external reporting schedules as well as work with external auditors to address issues as needed. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseyas culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Title: Sr. Network Engineer Location: Bangalore, India Experienced Sr. IT Network Engineer overseeing network architecture, security implementation, performance optimization and troubleshooting, proactive maintenance for seamless operations, and guidance to Team members. Ideally, 10+ years of experience in enterprise network engineering, 3+ years working with Cisco ISE and being an expert in it. Responsibilities Communications/Leadership Assist in creating project plans, timelines, and schedules. Responsible for planning for the expansion of network capacity to support the company&aposs growth. Advanced troubleshooting and resolving the most complex network performance and connectivity problems Take ownership of network issues, network functionality, and accountability for your work. Troubleshoot routing issues, communicate with carriers/providers and execute solutions to solve service-impacting situations. Work with network hardware vendors to diagnose and recommend resolutions for hardware outages, bugs, and scalability limitations. Research and work with new networking hardware or technologies. In-dept experience capacity planning, designing, deploying, and supporting infrastructure data, voice and video networks, to support virtualization architecture SAN configuration, Hyper-V, ESXi, etc. required Skills Hands-on working experience with Palo Alto and Meraki firewalls, Cisco 6500s, Nexus, and Meraki switch devices, Catalyst 9k switches. Cisco ISE. Extensive ISE troubleshooting skills in both CLI and GUI, integrations(configure ISE with wired, wireless, and VPN networks). Proven experience in LAN/WAN topologies as it relates to routing & switching configuration and protocol implementation, network security, segmentation, endpoint policy enforcement, and Intrusion detection Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, NAT, BGP, OSPF, VRRP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, TLS, SHA1, DES, 3DES, TACACS+, and 802.1x, SD-WAN. Ability to use tools like Wireshark, Nagios, or SolarWinds for monitoring, analysing, and diagnosing network issues. Knowledge of scripting languages (Python, PowerShell) for automating network tasks. Understanding of wireless protocols (e.g., Wi-Fi 6) and securing wireless networks. Experience with cloud networking services (e.g., AWS VPC, Azure Virtual Network). Awareness of industry-specific compliance requirements (e.g., HIPAA, PCI-DSS, SOC -2, GDPR). Proficiency in configuring, managing, and troubleshooting network devices such as routers, switches, IDS, IPS and firewalls. Strong experience in designing, Implementing and supporting Microsoft Azure Networking Solutions Excellent communication oral, written, and interpersonal skills. Strong analytical and problem-solving skills. Ability to develop effective and cooperative working relationships across multiple areas. Education/Technology bachelors degree in computer science, Management Information Systems, or a related field. Preferred Qualification: Relevant certification such as CCNP- Security | CCNP-Enterprise/ Design, AZ-104 , MS Azure AZ-700 Experience with Palo Alto network configuration and management preferred PCNSE, PCNSA, or PCSSA is preferred. Experience in similar role with large, complex organizations implementing Cisco ISE Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more Show less
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. The Role We are looking for an experienced Java Software Engineer to play a key role in designing and developing scalable, high-performance applications. In this role, you will contribute to hands-on development of complex systems, ensuring reliability and efficiency at every stage. Working closely with cross-functional teams, you will leverage your expertise in Java, AWS, microservices, and RDS to build robust solutions that drive our success. Your ability to balance technical knowledge with a collaborative mindset will be essential in shaping the future of our engineering landscape. If you're passionate about building world-class software and thrive in an environment where innovation and excellence are valued, this could be the perfect role for you. Key Responsibilities Develop: Design and implement scalable, maintainable, and high-performance Java applications with a strong focus on microservices. Cloud Solutions: Build and optimize cloud-based applications leveraging AWS services, including ECS, EC2, SQS, DynamoDB, and RDS (MySQL/PostgreSQL). Cross-Functional Collaboration: Work closely with product managers, DevOps engineers, and key stakeholders to define system requirements and deliver impactful software solutions. Problem-Solving: Diagnose and resolve complex technical challenges, ensuring system efficiency, reliability, and scalability. Microservices Expertise: Design, develop, and deploy resilient, fault-tolerant microservices that support business growth and operational excellence. Key Skills And Qualifications Java Expertise: 2-4 years of hands-on experience in Java development, including J2EE, Spring, and Hibernate. Cloud Proficiency: Experience with AWS services such as ECS, EC2, and RDS. Database Expertise: Understanding of relational databases (MySQL or PostgreSQL) with experience in database design, scaling, and optimization. Microservices Architecture: Experience designing and developing microservices using Spring Boot, Docker, and Elastic Container Services. API Development: Experience in designing and consuming GraphQL and REST APIs for scalable and efficient communication between services. Build & Dependency Management: Proficiency in Maven/Gradle for dependency management and project build automation. Caching & Performance Optimization: Experience with Redis for caching, session management, and performance improvements. Problem-Solving Mindset: A keen analytical thinker with the ability to debug, optimize, and enhance complex applications. Cloud-Native Development: Hands-on experience building and deploying applications in AWS environments. DevOps & CI/CD Knowledge: Proficiency in GitHub/GitLab and managing CI/CD pipelines. Collaboration & Communication: Ability to work effectively with cross-functional teams to drive business and technical success. SDLC – Proficient in utilizing JIRA and actively participating in Agile methodologies, including Scrum and Kanban frameworks. Education & Experience: A degree in Computer Science or related field, or equivalent real-world experience. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. What We Are Looking For Kaseya is seeking a talented and enthusiastic Technical Support Expert - Level 1 - to join our elite team. As a Technical Support Expert at Kaseya, you will play a crucial role in delivering top-notch IT support, ensuring our clients' critical data and operations are protected, and they can recover swiftly from any unforeseen disruptions. What You’ll Do As a Technical Support Expert at Kaseya, you will be the ultimate lifeline for businesses navigating through unforeseen challenges. Your primary mission will be to ensure that our clients' vital systems remain operational, protected, and swiftly recoverable in the face of disasters, cyber-attacks, or any disruptive events. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly and securely. Essential Duties And Responsibilities Perform incident triage and maintain ownership until resolved or escalated for further research. Build ongoing relationships with customers. Answer incoming support inquiries via various channels (Chat, phone, email, etc.) Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets. Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support. Assist in interdepartmental projects to ensure target deliverables are met. Develop a strong understanding of Kaseya customer requirements and processes. Work with leadership to improve skill sets and career development opportunities. Keep up to date with knowledge base articles and other product-related documentation. Manage multiple tasks in a fast-paced environment with competing priorities. Perform all other duties as assigned. What You’ll Bring Graduating December 2023 with your associate or bachelor's degree in business administration, Information Technology preferred, or equivalent experience. Previous internship experience or 1 year of technical support work experience Driven by learning new things and the ability to thrive in an environment filled with learning new technologies including virtualization, cloud computing, ZFS file systems, Linux command line and more. Computer literacy skills: Strong working knowledge of Networking, operating systems, configurations, hardware and SaaS applications, Windows administration, & basic Linux skills. Proactive problem-solving skills and ability to manage several tasks at once. Excellent written and spoken communication, motivated, and organized. You have a great customer-oriented attitude and are motivated, coachable and competitive, and want a successful career in the IT space. Must be able to work in a fast-paced environment. Must pay attention to detail. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. We are looking for a motivated QA Engineer with both manual and automation skills and experience to join our team. This role is a hybrid between manual and automated testing, giving you the opportunity to influence testing processes, work across diverse projects, and contribute to building a reliable automation framework. Responsibilities Perform manual functional and integration testing. Apply test design techniques to ensure comprehensive coverage. Create and maintain test documentation (test cases, checklists, bug reports). Investigate and diagnose issues using browser tools. Write clear, reproducible defect reports. Perform API testing and database validation using SQL queries. Develop and maintain automated tests using C#. Collaborate with developers, product owners, and QA team members to ensure product quality. Estimate testing efforts and contribute to test planning. Actively participate in improving QA processes and tools. Requirements 3+ years of experience in manual testing (functional and integration). Strong knowledge of software testing theory and test design techniques. Hands-on experience with test documentation practices. Experience with task tracking tools (Jira or similar). Familiarity with CI/CD and testing tools (Git, Jenkins, Postman, Airflow or similar). Experience working with documentation platforms (Confluence or similar). SQL knowledge and ability to write simple queries. API testing experience. Automation experience with C# (test development and execution). Clear and concise communication skills. Attention to detail, responsibility, and ability to work independently. Flexible mindset, able to adapt to different projects and tasks. What We Offer Opportunity to influence testing processes and bring your ideas into practice. Work on diverse projects with different technologies. Supportive, collaborative, and non-toxic team environment. Chance to work with modern and trending technologies (including ML-related projects). Stable company with long-term growth opportunities. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. https://kaseya-my.sharepoint.com/:w:/r/personal/jrefosco_datto_com/_layouts/15/Doc.aspx?sourcedoc=%7B3DDB3920-36CF-491F-A095-CF0F8ECA8793%7D&file=Kaseya%20365%20Endpoint%20-%20L1%20Job%20description%20-%20Colombia.docx&fromShare=true&action=default&mobileredirect=true Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Role : Senior QA Engineer Location : Bangalore Work Mode : Onsite 5D (No Remote/ Hybrid) Duration : Full-Time Timings : 1-10 PM Experience : 2-3+ Skills to crack : Automation/ Python/ Agile/ Docker/ Kubernetes Job Summary As a QA Engineer, you will be integrated into the scrum team. You will work closely with software developers, and product owners to deliver high quality features and fixes in a timely and cost-effective way. Using an Agile/Scrum methodology, QA Engineers will discuss requirements and acceptance criteria, create test plans and uses comprehensive automation suites to run tests, report on findings, and drive results back into the development process in collaboration with others through the entire software development lifecycle. QA Engineers also contribute into automation framework development and maintenance and CI processes, add new test cases for inclusion in regression suites, develop automation for newly integrated features, and contribute to development of QA engineering toolsets. Role & Responsibility As a QA Engineer you will be responsible for the design, development and integration of expert QA engineering solutions and work side-by-side with the team to ensure that high-quality products and features are shipped on time while complying with standards for usability, security, stability, reliability, and performance. This Includes But Is Not Limited To The Following collaborate with developers, program management, and design teams on technical implementation and user scenarios to develop, understand and accept testing requirements and acceptance criteria. write, design, and implement automated tests and test environments and write documentation for automated processes including test plans, test procedures, and test cases. identify and prioritize test areas, conditions, and cases to effectively address product risks and features to be tested. determine the priority for test scenarios and create execution plans to implement these scenarios to maximize test coverage for the most critical features of the system. develop and maintain test infrastructure tools for the team. develop and execute exploratory, automated, and regression test procedures with all identified test data required and document test plans, test cases, actual results against the expected, and status reports for management. Required Skills BS in Computer Science or related technical field or equivalent practical experience. 2+ years of experience in web-based applications test automation and programming with Python Extensive experience with various types of testing including functional, performance, usability, reliability & security Extensive hands-on experience with Selenium/Playwright and API layer testing libs/tools/frameworks Experience with containerized environments (e.g. Docker, Kubernetes) Experience with providing QA engineering solutions for high throughput and large-scale RESTful web services Extensive knowledge of working in an Agile/Scrum environment Highly effective communication skills (both written and verbal) Desired Skills Extensive hands-on experience in Continuous Integration (CI) and build automation processes (Experience with GitHub Actions is a plus) Agility and adaptability to work across multiple projects simultaneously Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. What We Are Looking For Kaseya is seeking a talented and enthusiastic Technical Support Expert - Level 1 - to join our elite team. As a Technical Support Expert at Kaseya, you will play a crucial role in delivering top-notch IT support, ensuring our clients' critical data and operations are protected, and they can recover swiftly from any unforeseen disruptions. What You’ll Do As a Technical Support Expert at Kaseya, you will be the ultimate lifeline for businesses navigating through unforeseen challenges. Your primary mission will be to ensure that our clients' vital systems remain operational, protected, and swiftly recoverable in the face of disasters, cyber-attacks, or any disruptive events. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly and securely. Essential Duties And Responsibilities Perform incident triage and maintain ownership until resolved or escalated for further research. Build ongoing relationships with customers. Answer incoming support inquiries via various channels (Chat, phone, email, etc.) Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets. Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support. Assist in interdepartmental projects to ensure target deliverables are met. Develop a strong understanding of Kaseya customer requirements and processes. Work with leadership to improve skill sets and career development opportunities. Keep up to date with knowledge base articles and other product-related documentation. Manage multiple tasks in a fast-paced environment with competing priorities. Perform all other duties as assigned. What You’ll Bring Graduating December 2023 with your associate or bachelor's degree in business administration, Information Technology preferred, or equivalent experience. Previous internship experience or 1 year of technical support work experience Driven by learning new things and the ability to thrive in an environment filled with learning new technologies including virtualization, cloud computing, ZFS file systems, Linux command line and more. Computer literacy skills: Strong working knowledge of Networking, operating systems, configurations, hardware and SaaS applications, Windows administration, & basic Linux skills. Proactive problem-solving skills and ability to manage several tasks at once. Excellent written and spoken communication, motivated, and organized. You have a great customer-oriented attitude and are motivated, coachable and competitive, and want a successful career in the IT space. Must be able to work in a fast-paced environment. Must pay attention to detail. Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.