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0 years

1 - 3 Lacs

Delhi, India

On-site

Job Summary We are seeking a highly motivated and detail-oriented L1 Network Engineer to join our growing IT team. The successful candidate will be responsible for providing first-level support for our network infrastructure, ensuring optimal performance and availability of network services. This role is ideal for an individual with a strong foundational understanding of networking concepts, equivalent to CCNA certification, who is eager to learn and grow within a dynamic environment. Knowledge of CCTV systems will be considered a significant advantage. Key Responsibilities Network Monitoring & Alerting: Proactively monitor network devices (routers, switches, CCTV System) and links for performance, availability, and alerts using monitoring tools. Respond to and escalate critical alerts according to established procedures. Incident Management (L1 Support): Serve as the first point of contact for network-related issues reported by users or monitoring systems. Perform initial troubleshooting and diagnosis of network connectivity problems, slow network performance, Wi-Fi issues, etc. Resolve common network issues such as IP address conflicts, basic cable testing, port status verification, and device reboots. Document all incidents, troubleshooting steps, and resolutions in the ticketing system. Escalate unresolved issues to L2/L3 network engineers in a timely and comprehensive manner. Configuration & Maintenance: Assist with basic configuration changes on network devices under supervision (e.g., VLAN assignments, port enabling/disabling). Perform regular health checks of network equipment. Assist in maintaining up-to-date network documentation, including diagrams and IP address assignments. User Support: Provide support to end-users regarding network access and connectivity. Assist with network cable patching and labeling. CCTV System Support : provide support for CCTV systems, including camera connectivity checks, NVR/DVR status monitoring, and initial troubleshooting of video feed issues. Assist in managing storage for CCTV recordings. Collaboration: Work closely with other IT teams (e.g., Systems, Helpdesk) to resolve cross-functional issues. Participate in team meetings and contribute to knowledge sharing. Documentation: Maintain accurate and up-to-date records of network incidents, resolutions, and configurations. Contribute to the creation and improvement of network operation procedures. Required Skills And Qualifications Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Networking Knowledge: Strong foundational knowledge of networking concepts, protocols, and technologies, equivalent to Cisco Certified Network Associate (CCNA) level. Solid understanding of TCP/IP, DNS, DHCP. Familiarity with routing protocols (e.g., Static, OSPF, EIGRP basics). Knowledge of switching concepts (VLANs, STP, EtherChannel). basic Understanding of wireless networking (Wi-Fi standards, WAPs). Basic understanding of firewall concepts. Troubleshooting Skills: Ability to logically troubleshoot network connectivity issues. Familiarity with network troubleshooting tools (e.g., ping, traceroute, ipconfig, netstat). Communication: Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users. Problem-Solving: Strong analytical and problem-solving abilities. Attention to Detail: Meticulous attention to detail in monitoring and documentation. Team Player: Ability to work effectively as part of a team and independently when required. Availability: Willingness to work in shifts or provide on-call support as needed (if applicable). Certifications: Active CCNA certification is highly preferred. Other relevant certifications (e.g., CompTIA Network+) are a plus. Skills: documentation,connectivity,communication,cctv,problem-solving,attention to detail,ccna,networking,networking knowledge,ip,team player,troubleshooting,troubleshooting skills

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0 years

3 - 4 Lacs

Mangalore

On-site

Job Description: Technical Support Engineer Role: Technical Support Engineer Designation: Graduate Engineering Trainee Work Location: Mangalore, work from ofice Shift: 9 hours per day, with shift changes every month. About Us unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele. At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Role Overview: As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols. This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support. You'll interact with domestic customers via live chat & Phone offering solutions and guidance in a fast-paced environment. Required Qualifications: Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers Skills: o Strong multitasking skills o Ability to think critically and troubleshoot effectively under pressure. o Excellent typing skills and quick grasp of technical concepts. o Knowledge of keyboard shortcuts and efficient computer usage. o Excellent verbal and written communication skills to convey technical information clearly and concisely o Patience, empathy, and a positive attitude when dealing with customers o Willingness to learn, innovate, and take on challenges proactively Key Responsibilities: Website Management: o Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP. o Work with web hosting tools such as cPanel and WHM for website management. Domain and Email Handling: o Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands. o Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues. Network Protocols: o Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert. Customer Interaction: o Provide excellent customer service to domestic clients through Phone & Live chat enhancing your experience by quickly resolving technical issues. o Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge. Troubleshooting & Problem Solving: o Develop and apply strong troubleshooting skills to resolve technical issues efficiently. Collaboration: o Work closely with other departments, such as HPS and billing team, to escalate and resolve complex issues. Feedback Loop: o Collect and relay customer feedback to help improve our products and services. Career Progression: This role offers a clear path for career advancement: Graduate Engineering trainee -> Junior Analyst -> Analyst ➔ Senior Analyst➔ Specialist➔ Team lead Alternative paths include Trainer, WFM analyst and other specialized roles. This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond. Work Environment: Shifts: 9-hour shifts with rotational changes every month. Team: Work as part of a dynamic team in a supportive, growth-oriented environment. Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement. Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible. Why Join Us? Impactful Work: Make a real difference by helping customers solve their technical problems. Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company. Supportive Team: Join a team that values your contributions and supports your growth. If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer!

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2.0 years

0 Lacs

India

On-site

About Us About Smartbridge Educational Services Pvt Ltd: SmartBridge is an ed-tech company founded in 2015 by Amarendar Katakam, with a vision to build the next-generation talent pool. We have developed project-based experiential learning programs in partnership with industry to upskill students in emerging technologies. More than 8,00,000 students from 2500+ institutions have been engaged on our career readiness platform, SmartInternz. Job Description IT System Administrator (Windows, Wi-Fi & DLP Support) Location: Hyderabad Experience: 2–3 Years Employment Type: Full-time Job Summary: We are seeking a skilled and security-conscious IT System Administrator with 2–3 years of experience in Windows laptop support , Wi-Fi network troubleshooting , and Data Loss Prevention (DLP) tools . The ideal candidate will be responsible for ensuring secure, stable, and efficient IT operations across end-user devices and local networks. Key Responsibilities: Provide hands-on support for Windows laptops : OS installation, updates, performance tuning Manage Wi-Fi access points, routers, and troubleshoot connectivity issues Configure and support DLP tools to prevent unauthorized data access and transfer Respond to and investigate DLP alerts , generate reports, and support compliance efforts Ensure proper endpoint protection (antivirus, encryption, firewall settings) Set up and maintain user access, email configurations, and file-sharing permissions Handle USB blocking, email DLP policies , and sensitive data protection rules Maintain and troubleshoot basic networking (IP, DNS, DHCP, NAT) Support other office IT equipment (printers, scanners, projectors, conferencing tools) Requirements Required Skills: 2–3 years of experience in desktop or system administration Strong expertise in Windows 10/11 support and laptop troubleshooting Good working knowledge of Wi-Fi network setup and troubleshooting Experience with any DLP tools (e.g., Symantec DLP, Microsoft Purview, Endpoint Protector, McAfee DLP) Familiarity with endpoint hardening, removable media control, and policy enforcement Basic network troubleshooting using tools like ping, ipconfig, tracert Clear understanding of data protection practices and IT security hygiene Preferred Qualifications: Certifications: CompTIA Security+, Microsoft 365 Security Admin, or equivalent Hands-on with Microsoft Defender for Endpoint / Intune / BitLocker Scripting skills (PowerShell) – a plus Benefits Preferred Qualifications: Certifications: CompTIA Security+, Microsoft 365 Security Admin, or equivalent Hands-on with Microsoft Defender for Endpoint / Intune / BitLocker Scripting skills (PowerShell) – a plus

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1.0 years

1 - 1 Lacs

India

On-site

Job Description: Desktop Support Engineer Company Name: Research Nester Working Days: Monday to Friday Office timings: 9am to 6pm Location: Noida Job Type: Full-time Experience : 1+ Year Job Summary: We are seeking a knowledgeable and proactive IT Support Engineer to join our team. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing network configurations, and ensuring seamless IT operations. The role requires a strong understanding of network protocols, system administration, and troubleshooting methodologies. Key Responsibilities: · Utilize the ipconfig command to check and configure network settings. · Configure and troubleshoot DHCP (Dynamic Host Configuration Protocol) for automatic IP address assignment. · Manage and resolve DNS (Domain Name System) issues to ensure proper name resolution. · Boot systems into Safe Mode for troubleshooting and repair. · Configure and verify the Default Gateway for proper network routing. · Support and maintain various Operating Systems (OS), ensuring optimal performance. · Implement and enforce IT policies using Group Policy in Windows environments. · Use the Ping Command to diagnose network connectivity issues. · Manage email storage and synchronization using PST and OST files in Microsoft Outlook. · Understand and configure the BIOS (Basic Input/Output System) settings to optimize hardware performance. · Troubleshoot computers that won’t boot, identifying hardware or software-related failures. · Understand different Network Topologies (e.g., Star, Mesh, Bus) and their implementations. Required Skills & Qualifications: · Education: Bachelor’s degree in Computer Science, IT, or a related field (preferred). · Technical Knowledge: Hands-on experience with networking concepts, system troubleshooting, and IT support. · Problem-Solving: Ability to diagnose and resolve complex technical issues efficiently. · Communication: Strong verbal and written communication skills for documenting issues and assisting end-users. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹16,000.00 per month Job Type: Full-time Pay: ₹12,000.00 - ₹16,000.00 per month Benefits: Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person

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8.0 years

4 - 8 Lacs

Gurgaon

Remote

Role Overview We are seeking a senior engineer with strong hands-on Windows Administration background along with Azure experience to join our Cloud Platform Support & Engineering Team. Experienced with support operations team as technical escalation point from offshore with driving the technical conversations with customer technical team, work along with Lead Engineer and Technical Delivery lead in a fast-paced matrix environment. Key Responsibilities Technical Leadership: Lead technical discussions with customer engineering teams, delivering expert recommendations and best practices for Windows administration and Azure workload deployments, optimizations. Escalation and Resolution: Act as the primary escalation point for Windows (Compute, VM’s) and Azure related technical issues, ensuring timely and effective resolution to minimize downtime and impact on customer operations. Collaboration: Work seamlessly within a matrixed environment and ability to work with more than one customer, partnering with Lead Engineers, Architects, Delivery Leads, and offshore support teams to ensure cohesive service delivery. Mentorship: Provide technical guidance and mentorship to L1 and L2 engineers, fostering skill development and operational excellence within the team. Stakeholder Engagement: Translate complex technical concepts into clear, actionable insights for non-technical stakeholders and leadership. Incident Reporting: Deliver timely incident reports and post-mortem analyses for infrastructure-related issues within managed Azure subscriptions, ensuring transparency and continuous improvement. Experienced in working with 24X7 Environment as escalation point. Technical Expertise Windows Administration: Manage, maintain and troubleshoot Windows Server environments across physical and virtual platforms Maintain Windows Failover Clusters and Always On Clusters for SQL Server or other enterprise applications. Configure, manage, and troubleshoot Microsoft IIS for hosting internal and external web applications. Perform system upgrades, patch management, and capacity planning. Monitor system performance and availability; implement improvements and resolve issues proactively. Collaborate with development, security, and network teams to ensure optimal configuration and integration of systems. Provide L3/L4-level support for infrastructure incidents and changes. File System Capacity & CPU and Memory Performance Management. Network connectivity troubleshooting Proficient in diagnosing and resolving network connectivity issues in Windows environments Experience using Windows built-in tools such as ipconfig, ping, tracert, nslookup, and netstat for troubleshooting Ability to analyse and interpret Event Viewer logs for network-related errors Experienced in managing and troubleshooting DNS, DHCP, TCP/IP, and proxy settings on Windows systems Familiarity with Windows Firewall and Defender configuration for network traffic control Knowledge of troubleshooting Ethernet, and VPN connections on Windows endpoints Ability to identify and mitigate common issues with Windows Network Location Awareness (NLA) Competent in using PowerShell for network diagnostics and automation Experience troubleshooting domain join issues and Active Directory network dependencies Patching using Cloud Native patching tools. Virtual Machine Backup and File System recovery. Local configuration of the Operating System (including the following roles: DHCP, DNS, Remote Desktop Services). Azure Cloud Services Understanding and working knowledge on commonly used Azure IaaS, PaaS, and SaaS services (App Services, VWAN, Application Gateway, AKS, Front Door, LB, Firewall, ExpressRoute, Service Bus, Azure Cosmos DB, SQL DB, Azure Cosmos DB, LogicApp, Storage Accounts, Function App etc) IaC (Terraform) knowledge and hands on experience (Custom modules is a plus) Strong background on observability implementation, alert refinements and troubleshooting skills, ability to recommend improved observability Azure DevOps: infra pipelines using Terraform AKS; configuration, provisioning, troubleshooting etc. Basic knowledge of Azure Cosmos DB, SQL DB Strong expertise in observability tools (e.g., Azure Monitor, Grafana), alert refinement, and troubleshooting, with the ability to implement enhanced observability practices. Proficient in Azure DevOps, particularly infrastructure pipelines using Terraform for automation and scalability. Advanced experience with AKS: configuration, provisioning, scaling, and troubleshooting. Monitor and manage application secret expiry for in-scope secrets, ensuring security compliance. Coordinate vendor escalations and support requests to resolve critical issues efficiently. Infrastructure as Code (IaC) Advanced proficiency in Terraform, including the development of custom modules for infrastructure automation. Qualifications: Experience: Total of 8-12 years of experience with Windows and Azure someone who has worked in Windows extensively and moved along with Azure (5+ years of Windows experience is desired) Leadership: Proven experience in senior engineer role in operations/support and engineering engagements, with a track record of mentoring junior engineers. Technical Skills: Deep understanding of cloud infrastructure, observability, automation, and security best practices. Communication: Excellent verb

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