Lead Generation and Qualification: Identifying and researching potential customers (leads), qualifying them based on their needs and budget, and determining their suitability for the company's offerings. Sales Presentations and Demonstrations: Engaging with leads through phone, email, or video conferencing to showcase the value of the product or service and address their specific concerns. Negotiation and Closing: Working with customers to find suitable pricing and payment options, and ultimately closing sales agreements. Customer Relationship Management: Maintaining and nurturing relationships with existing customers, ensuring their satisfaction, and identifying opportunities for upselling or cross-selling. Sales Pipeline Management: Tracking sales activities, updating customer information in a CRM system, and providing regular reports on sales performance. Collaboration and Communication: Working closely with marketing, product development, and customer service teams to align sales strategies and ensure a seamless customer experience.
Key Responsibilities of a Field Support Engineer: Installation and Configuration: Setting up and configuring hardware and software systems on-site. Troubleshooting and Problem Solving: Diagnosing and resolving technical issues related to hardware, software, and networks. On-site Support: Providing direct technical assistance to clients at their locations. Client Communication: Interacting with clients to understand their needs, explain solutions, and maintain positive relationships. System Maintenance: Performing routine maintenance tasks to ensure optimal system performance. Technical Documentation: Recording and documenting issues and solutions for future reference. Collaboration: Working with other engineering teams to escalate and resolve complex problems. Training: Providing training to clients on how to use and maintain their systems. Skills Required: Technical Proficiency: Strong understanding of hardware, software, networking, and system configurations. Problem-Solving Skills: Ability to analyze and troubleshoot technical issues effectively. Communication Skills: Excellent written and verbal communication skills for interacting with clients and colleagues. Customer Service Skills: Ability to provide excellent customer service and build positive relationships with clients. Time Management: Ability to manage time effectively and prioritize tasks. Adaptability: Ability to adapt to new technologies and environments.
Delivery the items to customers, DL& Bike is mandatory.
Excellent communication and persuasion skills. Strong negotiation and active listening skills. Analytical and problem-solving skills. Ability to manage and maintain customer relationships. Familiarity with CRM software and virtual communication tools.
A CCTV technician installs, maintains, and repairs closed-circuit television systems, including cameras, NVR/DVR recorders, and associated wiring. Key responsibilities include site surveys, running and terminating cables, configuring systems, troubleshooting hardware and software issues, and providing technical support to clients. Technicians must also maintain detailed records, ensure compliance with safety standards, and perform regular system inspections.
Key responsibilities Lead generation and conversion: Finding potential clients, creating new sales leads, and converting them into customers. Market analysis: Conducting market research, analyzing trends, and scrutinizing competitors to identify new opportunities. Relationship management: Building and maintaining strong relationships with new and existing clients. Sales cycle management: Guiding the sales process from initial contact to closing deals, including negotiating contracts and service agreements. Strategic planning: Collaborating with management to create strategies for market expansion and achieving sales targets. Reporting: Tracking business development activities and analyzing performance to inform future strategies. Essential skills Communication: Clearly and persuasively presenting information to clients and stakeholders. Negotiation: Skillfully handling negotiations with clients and partners. Analytical: Analyzing market data and trends to make informed decisions. Problem-solving: Finding solutions to issues that may arise during the sales process. Organizational: Managing multiple leads and tasks efficiently. Relationship-building: Fostering and maintaining strong connections with clients.
Key Responsibilities Technical Support: Resolve hardware (PCs, laptops, printers) and software (OS, applications) issues via phone, email, chat, or in-person. Installation & Configuration: Set up new equipment, install software, and configure systems for new hires. Troubleshooting & Maintenance: Diagnose system failures, address connectivity problems, perform upgrades, and maintain inventory. User Training: Provide orientation and training to employees on new software and IT policies. Documentation: Log and track all support requests and resolutions in a ticketing system. Escalation: Escalate complex or unresolved issues to higher-level IT teams (Level 2/3). Required Skills & Qualifications Technical Skills: Strong knowledge of operating systems (Windows, macOS), hardware components, networking basics, and common software. Soft Skills: Excellent problem-solving, communication (written/verbal), patience, customer service, and time management. Experience: Hands-on experience with hardware troubleshooting and supporting end-users. Work Environment A mix of desk work, phone/remote support, and on-site visits.