IT Executive

ARKA Solutions & Services

1 - 31 years

2 Lacs

Bagalakunte, Bengaluru/Bangalore

Posted:1 day ago| Platform: Apna logo

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Skills Required

support installation configuration software troubleshooting networks communication maintenance documentation recording collaboration engineering resolve training networking analyze service management adaptability security

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities of a Field Support Engineer: Installation and Configuration: Setting up and configuring hardware and software systems on-site. Troubleshooting and Problem Solving: Diagnosing and resolving technical issues related to hardware, software, and networks. On-site Support: Providing direct technical assistance to clients at their locations. Client Communication: Interacting with clients to understand their needs, explain solutions, and maintain positive relationships. System Maintenance: Performing routine maintenance tasks to ensure optimal system performance. Technical Documentation: Recording and documenting issues and solutions for future reference. Collaboration: Working with other engineering teams to escalate and resolve complex problems. Training: Providing training to clients on how to use and maintain their systems. Skills Required: Technical Proficiency: Strong understanding of hardware, software, networking, and system configurations. Problem-Solving Skills: Ability to analyze and troubleshoot technical issues effectively. Communication Skills: Excellent written and verbal communication skills for interacting with clients and colleagues. Customer Service Skills: Ability to provide excellent customer service and build positive relationships with clients. Time Management: Ability to manage time effectively and prioritize tasks. Adaptability: Ability to adapt to new technologies and environments.

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