Job Summary: The Estate Manager is responsible for overseeing the overall Handovers of snag-free apartments & common areas, maintenance, security, and operational efficiency of the Hi End Residentials estate Common areas and Sample flats, ensuring a seamless Apartment owners / Prospective Buyers experience. This role involves creating SoPs and checklists, managing handover & fitouts management from Developer project teams to Apartment owners, handed-over flats and Lobbies maintenance, supervising agency staff, and ensuring compliance with safety regulations while maintaining the Hi End Residential’s high standards of luxury and service. Key Responsibilities: 1. Handover and Fitout Management (HFM): To provide on-site service related to the planning, co-ordination, and quality control of handover & fitout management (HFM) related activities to enable smooth handovers and possessions to Flat-Owners. • The profile includes end to end Fitout Management which includes the CRM, civil/interior, maintenance, and MIS. • Close Coordination with on-site Client teams on supporting of the Handover & fitout of Apartments, flat-Owner and client management, leading a team of Civil & Interior engineers & CRM. • Daily basis reporting directly to the Director – Developer with day to day updated progress report vs the schedule. • For Apartment Handover & Fit outs - quality and time adherence. • Ensure that the apartment and common area handover milestones are met with specified quality, and possession is carried out in the specified process on approved Apartment design and specification. • Liaise with the Developer Civil & MEP personnel to ensure adherence to guidelines. • Liaise with Developer’s team for their on-site issue resolutions & follow-up completion schedule of Apartment handover & later fit out etc. • Create relevant check lists and certificates and Issue to Developer teams at important milestones. • Liaise with the Sales team for Flat-Owner Release Forms • Ensure that the house rules are implemented by flat-owners & their representatives. • Regular check & monitor the Residential apartment fitout work carried out by flat-owners. • Close the Apartment handover documentation on all aspects from snagging de-snagging, compliances and get duly signed by developer civil and MEP teams, and Residential property management. • Document all communication, milestones, certificates, as built plans and details from apartment owners of their fitted-out apartment and hand over to property management. • Reports & MIS o Prepare daily, weekly and monthly reports. o Submit weekly HFM reports, Residential progress tracker to the developer. 2. Property & Facility Management: • Oversee the maintenance and upkeep of the Hi End Residential estate, including buildings – lobbies, apartment lift lobbies, Sample flats and handed over flats by projects team. • Ensure all facilities, utilities, and equipment (plumbing, electrical, and mechanical systems) are in optimal working condition of customer facing common areas and apartments. • Coordinate with external contractors and vendors for repairs, renovations, and specialized services for handed over flats. • Implement preventive maintenance programs to minimize downtime and costs. 3. Security & Compliance: • Ensure the estate’s security measures, including surveillance systems and security personnel, are in place and effective. • Adhere to uniform, upkeep, health, safety, and environmental regulations, ensuring compliance with local and international hospitality industry standards. • Conduct regular risk assessments and emergency preparedness drills. 4. Common areas Upkeep: • Maintain the Hi End Residential’s lobby spaces, washrooms, and all customer touch point areas to enhance Apartment owners / Prospective Buyers experience. 5. Staff Supervision & Training: • Lead, train, and supervise civil engineers, CRM, maintenance, housekeeping, and security teams. • Develop standard operating procedures (SOPs) for HFM & estate management. • Conduct performance evaluations and ensure a high level of team efficiency and motivation. Qualifications & Requirements: • Bachelor’s degree in Hospitality Management, Facilities Management, Property Management, or a related field. • Minimum 8–12 years of experience in estate or facility management within the hospitality industry. • Strong knowledge of property maintenance, security protocols, and sustainability practices. • Excellent leadership, problem-solving, and organizational skills. • Ability to work under pressure and handle multiple responsibilities. • Proficiency in property management software and MS Office. Preferred: • Experience managing large-scale Hi End Residential Estate, Five star Hotel or resort properties. • Familiarity with luxury hospitality standards. Behavioral Competencies Planning & Organizing, Result Orientation, team Management. Innovative Thinking, Relationship Management, Communication Skills Strong analytical and technical skills

Standard Operating Procedure (SOP) for Introducing Personal Fashion Shopper / Stylist Service at a Mall This SOP outlines the process to successfully launch and operate a Personal / Virtual Fashion Shopper or Stylist Service at CP.67. 1. Planning & Approval Process 1.1 Conduct Market Research Identify target customers (e.g., high-spending shoppers, professionals, tourists). Busy professionals who need wardrobe updates. Mall visitors looking for personalized shopping assistance. Fashion-conscious individuals who want styling advice. Brides, eventgoers, or influencers who need styling for occasions. Analyze competitor services in the mall or nearby areas. Assess demand by conducting surveys or speaking with mall visitors. 2. Setting Up the Service 2.1 Define Service Offerings Personal Shopping, Virtual Shopping & delivery of products for individuals. Special Event Styling (weddings, parties, corporate events). Seasonal Wardrobe Refresh. Virtual Styling Consultations. Closet Makeover & Wardrobe Organization. 2.3 Develop Brand Identity Create a name & logo for the styling service. Design business cards, flyers, and digital marketing materials. Set up a professional email & website/social media accounts. 3. Hiring & Training Staff Recruit certified personal stylists or train in-house mall staff. Conduct training on: • Fashion trends, color coordination, and body type analysis. • Customer service & shopping psychology. • Using the malls store directory and brand knowledge. Provide staff with uniforms or professional dress codes. Tie up with online delivery Partners or hire a staff to develop porter service along with vehicle. 4. Launch & Marketing Strategy 4.1 Soft Launch (First 30 Days) Offer free or discounted styling sessions for early customers. Promote services through mall stores and staff referrals. Encourage word-of-mouth marketing by offering incentives for referrals. 4.2 Full-Scale Marketing Set up advertisements in the mall (posters, digital screens, store displays). Launch social media campaigns (Instagram, Facebook, TikTok). Partner with local influencers & fashion bloggers for promotions. Offer exclusive VIP shopping experiences for high-value customers. 5. Booking & Customer Experience Process 5.1 Appointment Booking System Set up an online booking system via a website, app, or WhatsApp. Offer walk-in consultations based on availability. 5.2 Customer Consultation Process Greet the client and understand their needs (e.g., casual wear, office attire, event look). Conduct a style assessment (ask about preferences, lifestyle, and budget). Select appropriate stores and guide the customer through the shopping process. Provide feedback and styling advice while trying outfits. Complete the service, assist with purchases, get it delivered at the customers place and provide follow-up recommendations. 5.3 Post-Service Engagement Offer loyalty programs. Send a personalized follow-up message thanking the client. Request testimonials & social media reviews. 6. Performance Monitoring & Optimization Track customer feedback & satisfaction levels. Measure monthly sales impact on partnered stores. Adjust service packages & pricing based on demand. Keep up with fashion trends & seasonal shopping behaviors. 7. Continuous Improvement & Expansion Introduce new services (e.g., group styling, subscription-based styling). Collaborate with luxury brands or designers for premium services.