Position description: PURPOSE : Responsible for the routine activities and operations for the assigned members of the Hub with key focus on maximizing customer satisfaction while upholding the Service Brand. Act as first point of Contact for all member requirements, concerns, servicing and billing. Influence member retention and expansion by member customer delight through various touch-points. Key person to deliver on ground member experience and facilitate allied activities like facilitate customization activities, onboarding or offboarding of members, member engagement activities. KEY STAKEHOLDER NETWORK (Internal and external) : Internal: Facilities Team, Finance, Legal, Marketing, Sales, Community Team, Set-up, Technology Infrastructure External: Member Customers (Can be 91S team based out of Hub too), Walk-in leads, Vendors (Events/Facilities) MINIMUM REQUIREMENTS (Requirements to fit into this role) : Education Guidelines: Bachelor's Degree in Hotel, Hospitality or Events Management Experience Guidelines: 0-2 Years preferably in a B2C Service Oriented organization Knowledge & Skills: A. Technical Financial Acumen (Basic Revenue/GST compliance/Collections/Invoicing etc.) Event Management Customer Relationship Management IT Infrastructure Basics B. Behavioral Customer Orientation Collaboration Stakeholder Management Problem Solving Organizing & Planning Communication Skills (Interpersonal Relationship) AREAS OF RESPONSIBILITY: A. Strategic & Planning Responsibilities Plan events calendar in collaboration with Community Team and identify events in various categories (Learning/Unwinds/Awareness etc.). Conduct activities in line with the events calendar, encourage participation and measure feedback from members. Maintain healthy relationships with the members and identify any churn risks or expansion opportunities proactively. Create awareness about the shared resources available in the Company and foster the culture of working in a shared space. Execute core activities pertaining to enhancing NPS & measuring customer satisfaction levels on all service offerings & amenities. Track the NPS scores from their respective PoCs & provide inputs to respective stakeholder basis assessment results to improve on key metrics for assigned Hub. Formulate plans to seamlessly conduct onboarding activities, hub-tours, and meet operational & tactical requirements of hubs in line with the SOPs/Service Brand guidelines. Follow the Onboarding process as per the laid down SOPs to provide a delightful member experience. B. Financial & Control Responsibilities Accountable for maintaining contract agreements, timely invoicing of the members & collection of payments on products & services offered for all members in the assigned hub. Outline and share audit agreements, invoicing reports, quarterly event calendar & execution of monthly event/ activity, conduct gap analysis and suggest corrective actions or highlight red flags if any to concerned stakeholders. C. Functional Responsibilities Responsible for overall compliance in standards and execution as directed by Finance & Legal teams w.r.t contracts management & implementation for assigned hub. Directly accountable for exceptional hub tours for all walk-ins and on-boarding for all members for the assigned Hub. Execute initiatives & methodologies to drive operational excellence for assigned hub to manage working capital & derive cost efficiencies while managing optimum quality standards as directed by immediate supervisors. Responsible for delivery of products & services for all members as per agreement for respective hubs. Lead operations & delivery of events for assigned hub as directed by Community teams. Execute all learning programs & workshops as directed by community team for the assigned Hub. D. People Responsibilities Develop self capabilities to manage complex member relationships, understand business context. Ensure adequate training of self to manage customers & stakeholders in line with the service brand guidelines. Primary Responsibilities: Community Management

Job Title: Lead IT Infrastructure & Support Company: 91 Springboard Business Hub Private Limited Office Location: Mumbai/Delhi NCR Position Description: 91 Springboard is seeking an experienced and highly skilled Head of IT Infrastructure & Support to lead the organizations IT infrastructure, technical support, and IT operations and requires experience in designing, implementing, and maintaining cutting-edge technology infrastructure while ensuring top-tier technical support for both internal teams and external members. The ideal candidate will drive innovation, optimize systems for performance, and implement best practices to ensure the reliability, security, and scalability of all IT systems across 91 Springboard’s coworking spaces and managed offices. As the Head of IT Infrastructure & Support , you will be responsible for overseeing all aspects of IT systems, networks, cloud infrastructure, and technical support services. Key Responsibilities: 1. IT Infrastructure Management Network Design & Optimization: Lead the design, implementation, and optimization of the entire network infrastructure for coworking spaces, including WAN/LAN, SD-WAN, VPN, routing, and access points. Ensure high availability, redundancy, and performance of all network systems. Cloud Infrastructure: Manage and optimize cloud environments (AWS, Azure, Google Cloud), ensuring efficient use of cloud resources, cost management, and secure configurations for both internal and member-facing services. Data Center & Servers: Oversee on-premises server and storage systems, including virtualization, backup systems, and disaster recovery (DR) planning to ensure business continuity. Wi-Fi & Peripherals: Manage enterprise-grade Wi-Fi systems, network devices (routers, firewalls), end-user devices (laptops, desktops, peripherals), and AV systems for events and conference rooms. 2. IT Security & Compliance Network Security: Implement and continuously improve security measures to protect the IT infrastructure, including firewalls, IDS/IPS, endpoint protection, access control systems and CCTV solutions. Cybersecurity Risk Management: Lead the implementation of security protocols to mitigate vulnerabilities, ensuring the protection of sensitive business and member data. Ensure compliance with regulatory standards such as ISO 27001, GDPR, and SOC 2. Incident Response & Disaster Recovery: Oversee the development and execution of incident management procedures, ensuring swift and effective responses to IT security incidents. Lead post-incident analysis and implement improvements to prevent future incidents. Compliance & Audits: Ensure compliance with internal policies, industry regulations, and best practices. Support internal and external audits for network, cloud, and security compliance. 3. IT Operations & Technical Support Management Support Services Management: Lead the IT support team to ensure effective troubleshooting, resolution of technical issues, and timely service delivery. Ensure high levels of customer satisfaction for both internal employees and coworking members. Incident & Problem Management: Oversee IT incident management processes, ensuring that major incidents are effectively handled, root cause analysis (RCA) is performed, and follow-up actions are implemented to prevent recurrence. Support Process Optimization: Continuously evaluate and enhance IT support processes to improve response times, service quality, and issue resolution. Implement automation tools to streamline support workflows. Service Level Agreements (SLAs): Ensure that SLAs for IT support services are met consistently. Develop and manage KPIs to track the performance of IT support operations. 4. Vendor Management & Procurement Vendor Relations: Manage relationships with key IT vendors, service providers, and consultants to ensure service quality, cost-effectiveness, and adherence to contracts and SLAs. Contract Negotiation: Negotiate contracts with vendors, ensuring optimal pricing, terms, and service level agreements. Oversee renewals and extensions of existing contracts. Procurement Management: Lead the procurement process for IT assets, including hardware, software, cloud services, and network equipment. Ensure the efficient use of resources and manage budgets to optimize costs. 5. IT Strategy, Planning & Execution IT Strategy Development: Work closely with senior leadership to develop and execute the organization’s IT infrastructure strategy. Align IT initiatives with business goals and the needs of the coworking spaces. Technology Roadmap: Develop and maintain a technology roadmap to drive innovation, ensuring that the infrastructure remains cutting-edge and capable of supporting future growth. Project Management: Lead and oversee the planning, execution, and delivery of key infrastructure projects, ensuring they are completed on time, within budget, and in line with business requirements. Manage cross-functional teams to ensure project success. 6. Workplace Technology & Member Experience Coworking Space Technology: Ensure the availability and performance of all technology systems supporting coworking environments, including digital signage (Raspberry Pi), AV setups for events, conference rooms, and meeting areas. Member-Facing Technology: Optimize the technology experience for members, including ensuring fast and reliable Wi-Fi, member services platforms, and support for customized IT requirements. Technology Innovation: Continuously explore and implement innovative solutions that enhance the coworking experience, such as smart office technologies, IoT devices, and automation solutions. 7. Budget & Cost Management IT Budgeting: Develop and manage the IT infrastructure and support services budget, ensuring alignment with business goals and financial constraints. Cost Optimization: Analyze IT costs and identify opportunities for cost savings through Qualifications & Experience: Education: Bachelor's or Master’s degree in Engineering (Computer Science/IT) or related field. Experience: 12+ years in IT infrastructure and support, with at least 5 years in a senior leadership role. Proven experience in managing IT infrastructure for large-scale organizations or coworking spaces. Technical Expertise: The ideal candidate will have expertise in networking (routers, switches, firewalls, SD-WAN, VPNs), cloud platforms (AWS, Azure, Google Cloud), and virtualization (VMware, Hyper-V). They should also have a strong background in network security (firewalls, IDS/IPS, endpoint protection) and experience with data centres, server infrastructure, and disaster recovery. Proficiency in IT service management (ITIL) and leading IT projects (e.g., network upgrades, cloud migrations) using methodologies like PMP or PRINCE2 is essential. A solid understanding of SaaS and software lifecycle management is also required. Preferred certifications include AWS, Azure, Google Cloud, Cisco, and security certifications like CISSP or CISM. This role suits a technically skilled leader who can drive innovation while ensuring security and operational efficiency.

Company: 91 Springboard Business Hub Private Limited Designation: Guest Relations Executive Position description: A Guest Relations Executive will be responsible for creating a welcoming and professional environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction. Primary Responsibilities: Front Desk & Customer Service: Greet and assist guests, members, and visitors professionally. Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services. Maintain a friendly and engaging environment to enhance member satisfaction. Member Support & Engagement: Address and resolve member concerns and requests efficiently. Assist with onboarding new members and provide hub tours to prospective clients Build relationships with members to foster a strong community. Business & Growth: Actively seek seat expansion opportunities with the existing teams. Price escalation upon renewal of team contracts. Drive ancillary revenue such as meeting room, day passes etc. Facility & Operations Support: Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained. Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues. Monitor and restock office supplies, beverages, and amenities. Events & Community Building: Assist in organizing and promoting networking events, workshops, and community activities. Encourage collaboration and engagement among members. Support marketing efforts for events and special initiatives. Requirements: 2-3 years of relevant experience. Excellent communication and interpersonal skills. Customer service experience, preferably in hospitality or co-working spaces. Strong problem-solving abilities and a proactive approach. Ability to multitask and work in a fast-paced environment. Knowledge of office management tools (CRM, booking systems) is a plus.

Group Company: 91 Springboard Business Hub Private Limited Designation: Graphic Design Associate Office Location: BKC, Mumbai Years of experience: 2 to 3 Salary Range: INR to (Annual) Position description: This role will be responsible for designing the communication/content pieces according to the business requirements for different platforms like social media, in-app & push notifications, website banners, brochures, and other offline marketing collateral. Responsibilities: Study design briefs to determine requirements and create effective designs for campaigns (offline & online) and visual communication Possess an excellent understanding of graphic design principles, design language, design processes, and creative workflow. Conceptualize and execute visuals based on requirements – graphics, GIFs, corporate presentations—Brownie points for Video skills. Understand the 91S design language and apply with an unbiased approach to designs Be sure to produce designs with the 91S design language consistently for all mediums Work with the Design Lead and Content Writer to produce final designs within deadlines. Ability to take feedback from peers and seniors with a positive attitude. Adept at creating illustrations/drawing Possess a strong ability to work with the team and under minimal supervision when required. Ability to understand and produce internal communications design Works on quick turnaround times & is willing to be available over weekends when required Understanding the concept of prioritization and to be able to manage time effectively Requirements: A strong portfolio of layout, illustrations and graphic designs Self-taught designers are also welcome WordPress familiarity is a big plus Curiosity to learn new skills is a must Has in-depth knowledge of Adobe Illustrator and Photoshop Ability to make vector illustrations/graphics Experience in Motion design is a plus Experience working with remote teams A positive and friendly attitude Should have familiarity with social media formats and trends Demonstrates a passion for digital design High Proficiency in English Exhibits stylistic breadth, attention to detail, and balances beauty, innovation, and usability Ability to translate concepts and ideas into visuals Performs well in a fast-paced, highly-dynamic environment with multiple stakeholders Experience2-3 years of experience in Digital Marketing Design TeamMarketing Reports toDesign Lead - Marketing Primary Responsibilities: This role will be responsible for designing the communication/content pieces as per the business requirements for different platforms like social media, in-app & push notifications, website banners, b Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

Company profile: At 91Springboard, our mission is to harness the power of design to deliver top-of-the-line office spaces and exceptional experiences for our customers. From our first co-working space in Delhi in 2012, we have grown to 41 hubs across eight cities, including Bengaluru, Mumbai, New Delhi, Hyderabad, Gurugram, Noida, Pune, and Goa. We provide the widest range of flex workspace solutions in India, offering access to one of the countrys largest networks of working professionals. Our community boasts over 21,000 members across 50 diverse industries like IT, Fintech, EdTech, Logistics, Media and Entertainment, Tourism, Healthcare, Fashion, Handicrafts, and E-commerce. Whether you're a freelancer, start-up, or large enterprise, we have something for everyone at every phase of their journey. KEY RESPONSIBILITIES: Prospect, develop and close new enterprise sales opportunities. Achieve and exceed aggressive sales targets Leverage industry trends to understand customer pain points and tailor solutions based on customer needs. Provide feedback and input on product roadmap for respective market and identify opportunities to deliver greater value to customers requirements. Uses a consultative and solution selling approach to closing new business Demonstrates strong business development, negotiation, and communication skills at the client CXO level. Gathers in-depth knowledge of clients business, organisational structure, and business processes to drive sales. Represent 91springboard across a defined set of accounts or territories. Manage the sales process from discovery through to negotiation and closing. Develop and maintain a pipeline of qualified opportunities and maintain accurate sales forecasts. Do deal structuring with large size key accounts/marque clients including timely support on customization requests, specific requirements from an offering, branding or services perspective and nurture the relationship from an end-to-end customer delivery perspective. Educate prospective and existing customers regarding the product portfolio. Engage channel partners as required. Efficiently engage other internal functions and resources as required. Actively build, manage and report on sales pipeline build up using Web-based CRM. Collect in-depth prospect information for subsequent consultative sales stages. Determine customer requirements and expectations in order to recommend specific products and solutions. Maintain daily sales and productivity records. Present weekly performance against sales targets in Company meetings Coordinate sales effort with team members and other teams at 91Springboard. SKILLS REQUIRED: Proven track record of sales success driving revenue through discovering, prospecting, creating new business and attaining/exceeding assigned quota. Quota/sales-driven and competitive with a drive for success Excellent account management and new business development experience Clear ability to identify the right decision makers and influencers as well as the courage to ask the right questions. Finesse in driving value-based sales. Excellent verbal and written communication skills. We strongly emphasize a consultative sales approach over a "cold calling" approach. Client Orientation. Ability to build strong relationships. Excellent interpersonal skills, with demonstrated proficiency in consensus and team building. QUALIFICATIONS : Bachelor’s Degree /MBA preferred. Previous success as an Enterprise Salesperson with 4-6 years’ experience in IPC’s, commercial real estate, coworking, hospitality industry. Demonstrated experience using MS Office and CRM systems, preferably Zoho.

Designation Member Relations Executive Position description A Member Relations Executive will be responsible for creating a welcoming and professional environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction. Primary Responsibilities: Front Desk & Customer Service: Greet and assist guests, members, and visitors professionally. Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services. Maintain a friendly and engaging environment to enhance member satisfaction. Member Support & Engagement Address and resolve member concerns and requests efficiently. Assist with onboarding new members and provide hub tours to prospective clients Build relationships with members to foster a strong community. Business & Growth: Actively seek seat expansion opportunities with the existing teams. Price escalation upon renewal of team contracts. Drive ancillary revenue such as meeting room, day passes etc. Facility & Operations Support: Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained. Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues. Monitor and restock office supplies, beverages, and amenities. Events & Community Building: Assist in organizing and promoting networking events, workshops, and community activities. Encourage collaboration and engagement among members. Support marketing efforts for events and special initiatives. 2-3 years of relevant experience. Excellent communication and interpersonal skills. Customer service experience, preferably in hospitality or co-working spaces. Strong problem-solving abilities and a proactive approach. Ability to multitask and work in a fast-paced environment. Knowledge of office management tools (CRM, booking systems) is a plus.

Designation: Community Manager Office Location: Years of experience: 0 to 2 Salary Range: INR to (Annual) Position description: PURPOSE Responsible for the routine activities and operations for the assigned members of the Hub with key focus on maximizing customer satisfaction while upholding the Service Brand. Act as first point of Contact for all member requirements, concerns, servicing and billing. Influence member retention and expansion by member customer delight through various touch-points. Key person to deliver on ground member experience and facilitate allied activities like facilitate customizationactivities, onboarding or offboarding of members, member engagement activities. KEY STAKEHOLDER NETWORK (Internal and external) Internal: FacilitiesTeam,Finance,Legal,Marketing,Sales,Community Team,Set-up,Technology Infrastructure ExternalMember Customers (Can be 91S team based out of Hub too), Walk-in leads, Vendors (Events/Facilities) MINIMUM REQUIREMENTS ( to fit into this role) Education Guidelines: Bachelor's Degree in Hotel, Hospitality or Events Management Experience Guidelines: 0-2 Years preferably in a B2C Service Oriented organization Knowledge & Skills: A. Technical Financial Acumen (Basic Revenue/GST compliance/Collections/Invoicing etc.) Event Management Customer Relationship Management IT Infrastructure Basics B.Behavioral Customer Orientation Collaboration Stakeholder Management Problem Solving Organizing & Planning Communication Skills (Interpersonal Relationship) AREAS OF RESPONSIBILITY: A. Strategic & Planning Responsibilities Plan events calendar in collaboration with Community Team and identify events in various categories (Learning/Unwinds/Awareness etc.). Conduct activities in line with the events calendar, encourageparticipation and measure feedback from members. Maintain healthyrelationships with the members and identify any churn risks or expansion opportunitiesproactively. Create awareness about the shared resources available in the Company and foster the culture of working in a shared space. Execute core activities pertaining to enhancing NPS & measuring customer satisfaction levels on all service offerings & amenities. Track the NPS scores from their respective PoCs & provide inputs to respective stakeholderbasis assessment results to improve on key metrics for assigned Hub. Formulate plans to seamlessly conduct onboarding activities, hub-tours, and meet operational & tactical requirements of hubs in line with the SOPs/Service Brand guidelines. Follow the Onboarding process as per the laid down SOPs to provide a delightful member experience. B. Financial & Control Responsibilities Accountable for maintaining contract agreements, timely invoicing of the members & collection of payments on products & services offered for all members in the assigned hub. Outline and share audit agreements, invoicing reports, quarterly event calendar & execution of monthly event/ activity, conduct gap analysis and suggest corrective actions or highlight red flags if any to concerned stakeholders. C. Functional Responsibilities Responsible for overall compliance in standards and execution as directed by Finance & Legal teams w.r.t contracts management & implementation for assigned hub. Directly accountable for exceptional hub tours for all walk-ins and on-boarding for all members for the assigned Hub. Execute initiatives & methodologies to drive operational excellence for assigned hub to manage working capital & derive cost efficiencies while managing optimum quality standards as directed by immediate supervisors. Responsible for delivery of products & services for all members as per agreement for respective hubs. Lead operations & delivery of events for assigned hub as directed by Community teams. Execute all learning programs & workshops as directed by community team for the assigned Hub. D. People Responsibilities Develop self capabilities to manage complex member relationships, understand business context. Ensure adequate training of self to manage customers & stakeholders in line with the service brand guidelines. Primary Responsibilities: Community Management Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

Designation: Community Manager Office Location: Years of experience: 0 to 2 Salary Range: INR to (Annual) Position description: PURPOSE Responsible for the routine activities and operations for the assigned members of the Hub with key focus on maximizing customer satisfaction while upholding the Service Brand. Act as first point of Contact for all member requirements, concerns, servicing and billing. Influence member retention and expansion by member customer delight through various touch-points. Key person to deliver on ground member experience and facilitate allied activities like facilitate customizationactivities, onboarding or offboarding of members, member engagement activities. KEY STAKEHOLDER NETWORK (Internal and external) Internal: FacilitiesTeam,Finance,Legal,Marketing,Sales,Community Team,Set-up,Technology Infrastructure ExternalMember Customers (Can be 91S team based out of Hub too), Walk-in leads, Vendors (Events/Facilities) MINIMUM REQUIREMENTS ( to fit into this role) Education Guidelines: Bachelor's Degree in Hotel, Hospitality or Events Management Experience Guidelines: 0-2 Years preferably in a B2C Service Oriented organization Knowledge & Skills: A. Technical Financial Acumen (Basic Revenue/GST compliance/Collections/Invoicing etc.) Event Management Customer Relationship Management IT Infrastructure Basics B.Behavioral Customer Orientation Collaboration Stakeholder Management Problem Solving Organizing & Planning Communication Skills (Interpersonal Relationship) AREAS OF RESPONSIBILITY: A. Strategic & Planning Responsibilities Plan events calendar in collaboration with Community Team and identify events in various categories (Learning/Unwinds/Awareness etc.). Conduct activities in line with the events calendar, encourageparticipation and measure feedback from members. Maintain healthyrelationships with the members and identify any churn risks or expansion opportunitiesproactively. Create awareness about the shared resources available in the Company and foster the culture of working in a shared space. Execute core activities pertaining to enhancing NPS & measuring customer satisfaction levels on all service offerings & amenities. Track the NPS scores from their respective PoCs & provide inputs to respective stakeholderbasis assessment results to improve on key metrics for assigned Hub. Formulate plans to seamlessly conduct onboarding activities, hub-tours, and meet operational & tactical requirements of hubs in line with the SOPs/Service Brand guidelines. Follow the Onboarding process as per the laid down SOPs to provide a delightful member experience. B. Financial & Control Responsibilities Accountable for maintaining contract agreements, timely invoicing of the members & collection of payments on products & services offered for all members in the assigned hub. Outline and share audit agreements, invoicing reports, quarterly event calendar & execution of monthly event/ activity, conduct gap analysis and suggest corrective actions or highlight red flags if any to concerned stakeholders. C. Functional Responsibilities Responsible for overall compliance in standards and execution as directed by Finance & Legal teams w.r.t contracts management & implementation for assigned hub. Directly accountable for exceptional hub tours for all walk-ins and on-boarding for all members for the assigned Hub. Execute initiatives & methodologies to drive operational excellence for assigned hub to manage working capital & derive cost efficiencies while managing optimum quality standards as directed by immediate supervisors. Responsible for delivery of products & services for all members as per agreement for respective hubs. Lead operations & delivery of events for assigned hub as directed by Community teams. Execute all learning programs & workshops as directed by community team for the assigned Hub. D. People Responsibilities Develop self capabilities to manage complex member relationships, understand business context. Ensure adequate training of self to manage customers & stakeholders in line with the service brand guidelines. Primary Responsibilities: Community Management Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

Designation: Community Manager Office Location: Years of experience: 0 to 2 Salary Range: INR to (Annual) Position description: PURPOSE Responsible for the routine activities and operations for the assigned members of the Hub with key focus on maximizing customer satisfaction while upholding the Service Brand. Act as first point of Contact for all member requirements, concerns, servicing and billing. Influence member retention and expansion by member customer delight through various touch-points. Key person to deliver on ground member experience and facilitate allied activities like facilitate customizationactivities, onboarding or offboarding of members, member engagement activities. KEY STAKEHOLDER NETWORK (Internal and external) Internal: FacilitiesTeam,Finance,Legal,Marketing,Sales,Community Team,Set-up,Technology Infrastructure ExternalMember Customers (Can be 91S team based out of Hub too), Walk-in leads, Vendors (Events/Facilities) MINIMUM REQUIREMENTS ( to fit into this role) Education Guidelines: Bachelor's Degree in Hotel, Hospitality or Events Management Experience Guidelines: 0-2 Years preferably in a B2C Service Oriented organization Knowledge & Skills: A. Technical Financial Acumen (Basic Revenue/GST compliance/Collections/Invoicing etc.) Event Management Customer Relationship Management IT Infrastructure Basics B.Behavioral Customer Orientation Collaboration Stakeholder Management Problem Solving Organizing & Planning Communication Skills (Interpersonal Relationship) AREAS OF RESPONSIBILITY: A. Strategic & Planning Responsibilities Plan events calendar in collaboration with Community Team and identify events in various categories (Learning/Unwinds/Awareness etc.). Conduct activities in line with the events calendar, encourageparticipation and measure feedback from members. Maintain healthyrelationships with the members and identify any churn risks or expansion opportunitiesproactively. Create awareness about the shared resources available in the Company and foster the culture of working in a shared space. Execute core activities pertaining to enhancing NPS & measuring customer satisfaction levels on all service offerings & amenities. Track the NPS scores from their respective PoCs & provide inputs to respective stakeholderbasis assessment results to improve on key metrics for assigned Hub. Formulate plans to seamlessly conduct onboarding activities, hub-tours, and meet operational & tactical requirements of hubs in line with the SOPs/Service Brand guidelines. Follow the Onboarding process as per the laid down SOPs to provide a delightful member experience. B. Financial & Control Responsibilities Accountable for maintaining contract agreements, timely invoicing of the members & collection of payments on products & services offered for all members in the assigned hub. Outline and share audit agreements, invoicing reports, quarterly event calendar & execution of monthly event/ activity, conduct gap analysis and suggest corrective actions or highlight red flags if any to concerned stakeholders. C. Functional Responsibilities Responsible for overall compliance in standards and execution as directed by Finance & Legal teams w.r.t contracts management & implementation for assigned hub. Directly accountable for exceptional hub tours for all walk-ins and on-boarding for all members for the assigned Hub. Execute initiatives & methodologies to drive operational excellence for assigned hub to manage working capital & derive cost efficiencies while managing optimum quality standards as directed by immediate supervisors. Responsible for delivery of products & services for all members as per agreement for respective hubs. Lead operations & delivery of events for assigned hub as directed by Community teams. Execute all learning programs & workshops as directed by community team for the assigned Hub. D. People Responsibilities Develop self capabilities to manage complex member relationships, understand business context. Ensure adequate training of self to manage customers & stakeholders in line with the service brand guidelines. Primary Responsibilities: Community Management Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

Designation: Graphic Design Associate Office Location: BKC, Mumbai Years of experience: 2 to 3 Salary Range: INR to (Annual) Position description: This role will be responsible for designing the communication/content pieces according to the business requirements for different platforms like social media, in-app & push notifications, website banners, brochures, and other offline marketing collateral. Responsibilities: Study design briefs to determine requirements and create effective designs for campaigns (offline & online) and visual communication Possess an excellent understanding of graphic design principles, design language, design processes, and creative workflow. Conceptualize and execute visuals based on requirements – graphics, GIFs, corporate presentations—Brownie points for Video skills. Understand the 91S design language and apply with an unbiased approach to designs Be sure to produce designs with the 91S design language consistently for all mediums Work with the Design Lead and Content Writer to produce final designs within deadlines. Ability to take feedback from peers and seniors with a positive attitude. Adept at creating illustrations/drawing Possess a strong ability to work with the team and under minimal supervision when required. Ability to understand and produce internal communications design Works on quick turnaround times & is willing to be available over weekends when required Understanding the concept of prioritization and to be able to manage time effectively : A strong portfolio of layout, illustrations and graphic designs Self-taught designers are also welcome WordPress familiarity is a big plus Curiosity to learn new skills is a must Has in-depth knowledge of Adobe Illustrator and Photoshop Ability to make vector illustrations/graphics Experience in Motion design is a plus Experience working with remote teams A positive and friendly attitude Should have familiarity with social media formats and trends Demonstrates a passion for digital design High Proficiency in English Exhibits stylistic breadth, attention to detail, and balances beauty, innovation, and usability Ability to translate concepts and ideas into visuals Performs well in a fast-paced, highly-dynamic environment with multiple stakeholders Experience2-3 years of experience in Digital Marketing Design TeamMarketing Reports toDesign Lead - Marketing Primary Responsibilities: This role will be responsible for designing the communication/content pieces as per the business requirements for different platforms like social media, in-app & push notifications, website banners, b Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation:

Job Role: Contact Centre Sales Executive We are seeking a dynamic and results-driven Sales Executive to join our Contact Centre team. In this role, you would be responsible for managing client calls, emails, generating high-quality leads, converting them into customers, and contributing to business revenue growth. You will also play an essential role in maintaining strong client relationships, following up on leads, and coordinating with various internal teams to ensure seamless service delivery. Roles & Responsibilities: Handle inbound calls, emails, and inquiries from potential clients, ensuring timely and accurate responses to all queries. Identify and engage with prospective clients, tapping business opportunities and generating leads. Understand client needs and offer solutions through effective communication, both over the phone and via email. Convert prospective clients into customers, driving business growth and revenue for the company. Excellent listening skills to understand client queries and resolve issues effectively. Regular follow-up communication with clients, address concerns, and ensure client satisfaction. Consistently strive to convert potential leads into members by fostering trust and rapport. Collaborate closely with the internal sales team and Hub Teams to ensure client requirements are fully understood and addressed. Route leads to the appropriate teams and ensure smooth handoffs, optimizing sales processes. A self-starter, and motivated individual to meet and exceed sales targets. Skills & Qualifications: Strong verbal and written English communication skills, with the ability to convey information clearly and professionally. Proven experience in generating and converting leads, managing client relationships, and driving sales growth. Strong interpersonal skills, with a keen ability to build and maintain positive relationships with clients. Ability to quickly resolve customer issues and handle inquiries in a calm and professional manner. Experience: 1 to 2 years of proven on call sales experience, preferably in a contact centre or similar environment.

Company: 91 Springboard Business Hub Private Limited Designation : Member Relations Manager Location: Mumbai, Hyderabad, Gurgaon, Noida, Pune, Bengalore Position description: A Member Relations Manager will be responsible for creating a welcoming and professional environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction. Primary Responsibilities: Front Desk & Customer Service: Greet and assist guests, members, and visitors professionally. Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services. Maintain a friendly and engaging environment to enhance member satisfaction. Member Support & Engagement: Address and resolve member concerns and requests efficiently. Assist with onboarding new members and provide hub tours to prospective clients Build relationships with members to foster a strong community. Business & Growth: Actively seek seat expansion opportunities with the existing teams. Price escalation upon renewal of team contracts. Drive ancillary revenue such as meeting room, day passes etc. Facility & Operations Support: Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained. Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues. Monitor and restock office supplies, beverages, and amenities. Events & Community Building: Assist in organizing and promoting networking events, workshops, and community activities. Encourage collaboration and engagement among members. Support marketing efforts for events and special initiatives. Requirements: 2-3 years of relevant experience. Excellent communication and interpersonal skills. Customer service experience, preferably in hospitality or co-working spaces. Strong problem-solving abilities and a proactive approach. Ability to multitask and work in a fast-paced environment. Knowledge of oce management tools (CRM, booking systems) is a plus.