Process Trainer

Senior Process Trainer – Email & Voice Support (GCC & AI Solutions)

Location

dShift & Week offs

lExperience

)*Only Immediate Joiners are preferre

d*
Apply here - Click h

ced Senior Process Tra

FCR.What You’l

• l Do:Conduct onboarding, refresher, and upskilling training for Voice & Email proce
• sses.Develop training content such as SOPs, scripts, and knowledge base arti
• cles.Provide on-the-floor coaching and performance sup
• port.Collaborate with Operations, QA, and Clients to align training with business g
• oals.Track training effectiveness and recommend improvem

ents.Require

• ments:3–5

  years of experien

  ce in process training (Voice & Email support prefe

• rred).Strong communication and facilitation s
• kills.Hands-on experience in global BPO or GCC environ
• ments.Proficiency with CRM/support tools like Zendesk, Salesforce, or Fres
• hdesk.Ability to create and maintain SOPs, templates, and training co
• ntent.Knowledge of training models (Kirkpatrick/ADDIE) is a
• plus.Experience with international processes (US/UK/Australia) is pref

erred.
If you’re passionate about driving learning and performance in a fast-paced support environment, we’d love to hear fr

om you!Why

• Join Us?Career growth with mentorship and upskilling oppor
• tunitiesRecognition programs for high pe
• rformersGlobal capability center with a supportive team

cultureAbo

lick Here
Indium Tech is a next-gen digital engineering company driving innovation across Application Engineering, Generative AI, Data & AI, Cloud & Product Engineering, Intelligent Automation, Low-Code Development, Gaming, and Quality En

gineering.
With over 25 years in the industry and a vibrant team of 5,000+ professionals across India, Indium is trusted by global enterprises to deliver cutting-edge digital solutions. Our expertise has earned us recognition from Forbes as one of the Top AI Products and Clutch a Top Data Analytics Company, and ISG as Strong Contender in Data Scienc

e Services.
We're proud to be Great Place to Work certified and ranked on the Inc. 5000 list of America's fastest-growin

g companies.
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