Hi All, Greetings from Sagility! Were on the lookout for a Team Lead to join our dynamic team in Bangalore . If youre passionate about driving performance and have a strong background in US Healthcare, this could be the perfect opportunity for you! What were looking for: 5-7 years of experience in US Healthcare Expertise in AR Calling, Denial Management, and Revenue Cycle Management (RCM) Strong knowledge of Physician Billing Proven communication skills with a collaborative mindset Must be a Graduate Immediate joiners preferred Should be a QA or SME on paper Understanding of the Team Lead role is essential Interested? Send your updated CV to rani.ramchandani@sagilityhealth.com Best regards, Rani

Role & responsibilities Develop short term and long term plan to enhance effectiveness of hiring programs. • Effectively manage in a fast paced and competitive TA environment. • Get involved in the partnership between organization and TA partners Participate in diversified recruitment programs including job fairs, campus hiring, skill development programs etc. • Use a systematic approach to identify improvement opportunities, rootcause analysis, recommending solutions, and implementing process improvements in accordance with client/company goals towards hiring the best talent from the market. Experience in full-cycle recruiting, sourcing and employment branding • Understanding of all selection methods and techniques • Proficient in the use of social media and job boards • Willingness to understand the duties and competencies of different role • Exceptional oral, written, and interpersonal communication skills Good Analytical Skills • Excellent in MS Office

Job Title: AR Caller US Healthcare Process Location: Hitech City, Hyderabad Company: Sagility India India Ltd. Experience Required: 6months to 4 Years Salary: Best in Industry (based on experience and current CTC) Employment Type: Full-time, Permanent Number of Openings: 10 Shift: Night Shift (US Shift) Work Mode: Work from Office Only Transport: 2-Way Cab Facility (Pickup & Drop) Interview Mode: Virtual (Video Call) How to Apply: Interested candidates can share their updated resume to: shivasagar.kulkarni@sagility.com Job Summary: We are hiring experienced AR Callers who are well-versed in US Healthcare RCM processes, especially in denial management, claim follow-ups, and resolution . If you are passionate about healthcare, possess strong analytical skills, and are looking for a stable career with growth opportunities, Sagility welcomes you! Key Responsibilities: Perform analysis and follow-up on unpaid medical claims with insurance carriers (US healthcare). Handle denial management and resolve billing issues to ensure maximum reimbursement. Work on aging reports , identify trends and take corrective actions for claim resolution. Understand and work with insurance payers (Medicare, Medicaid, Commercial) to track claims. Meet or exceed daily and weekly productivity targets and quality benchmarks. Document all call-related information for auditing and reporting purposes. Coordinate effectively with the team and report progress to the team lead or supervisor. Required Candidate Profile: Minimum 1 to 4 years of experience as an AR Caller in a US Healthcare. Graduation is mandatory from any stream. Strong knowledge of denial management , CPT codes , and ICD codes preferred. Good understanding of the entire RCM cycle (Revenue Cycle Management). Excellent English communication skills both verbal and written. Interpersonal skills and ability to work in a team-oriented environment. Must be open to working night shifts . Must have proper relieving documents from the previous organization. Only candidates willing to work from the Hyderabad office may apply. Perks and Benefits: Competitive salary package Performance-based incentives 2-way cab facility (night shift pickup & drop) Medical insurance and PF benefits Learning & Development programs Work Location: Sagility India Pvt. Ltd. Purva Summit, 3rd Floor, Opp. Tech Mahindra Campus, Whitefield Road, Hitech City, Hyderabad, Telangana – 500081

Mega Walk-in Drive for International Voice Process. Company: Sagility Location:Hi-tech City, Hyderabad Open Positions: 250 Job Description: We are hiring for the position of Trainee Process Consultant for our International Voice Process in the US Healthcare sector. As a Trainee Process Consultant, you will be responsible for processing claims, handling customer inquiries, and ensuring customer satisfaction through timely and accurate resolutions. Key Responsibilities: - Process claims according to established guidelines and procedures. - Maintain customer satisfaction ratings by adhering to client SLAs. - Utilize company policies to resolve customer issues efficiently. - Input and update customer records in the company platform. - Ensure quick and accurate decision-making to resolve customer queries. Eligibility Criteria: - Freshers only (Graduates: BCom, BSC, BBA, BPharma, BA (Only Non Tech Graduates - 2022, 2023 & 2024 passouts) - BE/B.Tech's, Postgraduates, Diploma holders are not eligible for this position. Shifts: Candidate should be flexible with any given shifts. Working Days: Five days working (Saturday & Sunday fixed week offs) Transportation: Two Way Cab provided Note: Candidates are required to bring their original ID proof and updated resume for the interview. Walk-In Details: Date - Mon - Fri 11:00 am to 1:00 pm Venue: Sagility India Pvt Ltd. Purva Summit - 3rd Floor Survey No. 8, Hitech city Phase II White field road Landmark: Opp Tech Mahindra, Kondapur Hyderabad-500084 Interview Rounds: 1. HR round 2. Online test 3. VnA Round (only for Voice process) 4. Operations Manager Round Contact Details: (Available time : Mon to Fri 11:00 AM to 6:30 PM) shaikmahaboob.javeed@sagilityhealth.com yash.joshi@sagilityhealth.com 8639608083 6309930168 Don't miss this opportunity to kickstart your career in the dynamic field of US Healthcare. Join us at Sagility and grow with us!

Position Summary The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim. Roles and Responsibilities Understand the basic professional standards and established procedures, policies before taking action and making decisions Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters Assume responsibility for work and coordinating efforts Meeting assigned productivity goals. Adhere to attendance and punctuality norms Acquiring knowledge and skills of related areas of the process Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Preferred candidate profile We are looking for immediate joiners Graduate / Undergraduate are eligible to apply. Candidates with min 1-2 years of work experience in International Voice Process is Mandatory. Perks and benefits Two way cab facility (within transport boundary) Five days working, Saturday and Sunday fixed off PF and Health Insurance Facility Interested Candidates kindly reach out to the below mentioned Talent Acquisition team members. Almas Zaidi- 7738729125

Greetings from Sagility . Sagility is hiring Senior Medical coder. Experience - 1yrs. to 5 yrs Must have worked in Specializations like Minor Surgery, SDS, General Surgery Must be CPC/ CCS Certified Must have a active certification (CPC/ CCS) Working Hours/ Days : 9 Hours / 5 Days a Week Shift : U.S Shift Job Location : Bangalore Transportation will be provided Interested Candidates can share your CV @ yuvaindira.k@sagilityhealth.com / wats app CV @ 7200012804 .

Greetings from Sagility ! Immediate hiring for Process trainers from International contact centers . Looking for experienced voice process trainers which supporting in training for USA , UK , Australian market for voice process. 1 years of experience as on process trainer is mandatory . Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor Degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint I ould have excellent English communication skills and facility skills should be flexible to work in the shifts. Interested folks can please share your updated resume to : sunkari.srikanth@sagilityhealth.com or what app on : 8309217838

Dear Aspirants, Job Opening at Sagility, Bangalore for Recruitment Specialist . Job Description : Responsibilities Manage and implement all recruiting tasks Source candidates for recruitment through various sourcing channels Develop strong stakeholder relationships (Hiring Managers) and maintain effective communication channels Work closely with business leaders to influence and deliver quality assessment and high-touch candidate experience through all aspects of the recruitment Collaborating with HR and the management of the recruitment process Network and build contacts to source candidates better in the future Having experience in bulk and lateral hiring. Requirements Qualification: Graduate with HR specialization preferred. Experience: 1-4 years Excellent communication, people and interpersonal skills. Confidence in their decision-making skills. Work from Office. Contact : Harsha

Position Summary The fulfilment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim. Roles and Responsibilities Understand the basic professional standards and established procedures, policies before taking action and making decisions Processing claims and handling calls, as per the process guidelines. Adhering to the service level and understanding Quality & Auditing parameters Assume responsibility for work and coordinating efforts Meeting assigned productivity goals. Adhere to attendance and punctuality norms Acquiring knowledge and skills of related areas of the process Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Preferred candidate profile We are looking for immediate joiners Graduate / Undergraduate are eligible to apply. Candidates with min 1-2 years of work experience in International Voice Process is Mandatory. Perks and benefits Two way cab facility (within transport boundary) Five days working, Saturday and Sunday fixed off PF and Health Insurance Facility Interested Candidates kindly reach out to the below mentioned Talent Acquisition team members. Anusha : 7795705220 Arvind : 7892435388 Harsha : 8904358454

Roles and Responsibilities Review clinical documents such as medical records, lab reports, radiology results, and other relevant data to ensure accuracy and completeness. Verify patient information, diagnoses, treatments, medications, and outcomes against electronic health records (EHRs) or paper charts. Identify discrepancies between EHRs/charts and resolve them by contacting physicians or updating documentation accordingly. Maintain confidentiality of all patient information while performing reviews. Collaborate with healthcare providers to clarify any unclear or incomplete information. Desired Candidate Profile 1-4 years of experience in a similar role as Clinical Reviewer/Staff Nurse. B.Sc Nursing degree from an accredited institution. Strong understanding of clinical documentation principles and practices. Proficiency in reviewing various types of clinical documents using electronic systems.

Job Title: AR Caller US Healthcare Process Location: Hitech City, Hyderabad Company: Sagility India India Ltd. Experience Required: 1 Year to 6 Years Salary: Best in Industry (based on experience and current CTC) Employment Type: Full-time, Permanent Number of Openings: 50 Shift: Night Shift (US Shift) Work Mode: Work from Office Only Transport: 2-Way Cab Facility (Pickup & Drop) Interview Mode: Walkin How to Apply: Interested candidates can share their updated resume to: jammula.saiphani@sagility.com Whatspp your cv's for quick responce : 9494994261 Job Summary: We are hiring experienced AR Callers who are well-versed in US Healthcare RCM processes, especially in denial management, claim follow-ups, and resolution . If you are passionate about healthcare, possess strong analytical skills, and are looking for a stable career with growth opportunities, Sagility welcomes you! Key Responsibilities: Perform analysis and follow-up on unpaid medical claims with insurance carriers (US healthcare). Handle denial management and resolve billing issues to ensure maximum reimbursement. Work on aging reports , identify trends and take corrective actions for claim resolution. Understand and work with insurance payers (Medicare, Medicaid, Commercial) to track claims. Meet or exceed daily and weekly productivity targets and quality benchmarks. Document all call-related information for auditing and reporting purposes. Coordinate effectively with the team and report progress to the team lead or supervisor. Required Candidate Profile: Minimum 1 to 4 years of experience as an AR Caller in a US Healthcare. Graduation is mandatory from any stream. Strong knowledge of denial management , CPT codes , and ICD codes preferred. Good understanding of the entire RCM cycle (Revenue Cycle Management). Excellent English communication skills both verbal and written. Interpersonal skills and ability to work in a team-oriented environment. Must be open to working night shifts . Must have proper relieving documents from the previous organization. Only candidates willing to work from the Hyderabad office may apply. Perks and Benefits: Competitive salary package Performance-based incentives 2-way cab facility (night shift pickup & drop) Medical insurance and PF benefits Learning & Development programs Work Location: Sagility India Pvt. Ltd. Purva Summit, 3rd Floor, Opp. Tech Mahindra Campus, Whitefield Road, Hitech City, Hyderabad, Telangana 500081

Job Title: Director Contact Centre Operations US1 Reporting to: Senior Director/AVP Location: Bangalore Working Hours/ Days: 9 Hours / 5 Days a Week Shift : Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST) Team Size: 300 FTE+ Company URL: www.sagilityhealth.com Mandatory: Ideal candidature would be 14-18 + YEARS OVERALL EXPERIENCE WITH MIN 7-8 YEARS IN LEADERSHIP ROLE IN BLENDED VOICE OPERATIONS (INBOUND/ OUTBOUND/CHAT) from Contact Centre industry. This role is aimed to be leading the Ideation of Centre of Excellence in the space of Contact Centre Operations. Preferred from US Healthcare Membership/ Provider Contact Centre industry. Objectives and Responsibilities A Bachelor degree or equivalent qualification. RPA/ Analytics Certification preferred Preferably Lean/ Six Sigma Certified As a Strategic Thinker: Someone who has been operating in the US healthcare Membership/ Provider Contact Centre Identifying Value additions and Process Improvement Initiatives Stakeholder Management Client Relationship Management Account Management Driving Client/ Internal Business Excellence Initiatives To manage and Lead a Blend (Inbound & Outbound) Voice operations and deliver high productivity through controlling, monitoring, analysing & reviewing system. Determines Voice operations operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. As Driving Results: Maintains and improves Provider/ Membership Voice operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; help installing upgrades. Accomplishes Provider/ Membership Voice operations human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Prepares Voice operations performance reports by collecting, analyzing, and summarizing data and trends. To Design implement the NPS for the Voice operations as per Client Mandate and approval. Awareness of ISO & Other statutory Guidelines for the Voice operations Understanding of Supply Planning and WFM Formulate, Implement and Monitor the Transactional Quality parameters based on SLA guidelines As a Partner with Clients: Delivering Highest Level of Service Delivery Standards Exemplify Passion for excellence Design and Drive Business/Program Excellence Initiatives Voice of the Organisation. Lead People: Managing Self Inspirational Leadership Lead from the front as the SME of the Business/ Program Design & Drive People Metrics Promoting Diversity & Inclusion as per Organizational Culture Mentoring & Coaching Operational & Leadership values Improve employee retention and enhance employee engagement. Succession Planning Qualifications & Mandatory Skills : Graduation / Postgraduate. Must be working with U.S based Business / Customers in U.S Shifts Thorough understanding of all Voice based metrics and SLA Knowledge of Blend Voice Operations (Outbound & Inbound) ACD, CITRIX, Dialer Understanding is must IVR & Call Tree Management is preferable CSAT/ NPS Governance Business Governance and Auditing Knowledge of Reporting Tools Awareness of ISO, ISMS Excellent Client Communication Skills MIS and Reporting Understanding (Creating Dashboards) Process Improvement Skills and Tools Excellent Analytical skills Revenue Management & P&L Understanding Proven participation on Improvements Project Managed a large and Complex Delivery Team Preferable Onshore Transition experience Awareness of ISO, ISMS & other Compliance and Audit Parameters Astute understanding of MS Office Tools Displays a High Level of Integrity and Maturity Displays high level of People Management practices

Greetings from Sagility ! Looking for immediate joiners for Medical coding manager or Deputy manager for Multispecialty coding background Preferably from IP DRG Coding . Job Title: Manager Medical Coding (Multispecialty) Location: Kondapur , Hyderabad Department: Medical Coding / Revenue Cycle Management Reports To: Senior Manager Coding Operations Shift Timing: 2:00 PM to 11:00 PM IST (Monday to Friday) Transportation: Both side cab facility will be provided Job Summary: We are hiring an experienced and driven Medical Coding Manager to lead our Multispecialty Coding operations, with strong expertise in Inpatient DRG (IPDRG) coding. The ideal candidate should have 8+ years of experience, solid understanding of RCM processes (Hospital and/or Physician Billing), strong team leadership skills, and excellent communication abilities. Candidates who are immediate joiners and comfortable with 2 PM to 11 PM IST shift will be given preference. Key Responsibilities: Lead and manage a team of coders handling multispecialty coding including Inpatient, Outpatient, ED, Radiology, Surgery, and Ancillary services. Ensure precise coding using ICD-10-CM, CPT, HCPCS, and DRG/APR-DRG systems, with focus on IPDRG compliance. Maintain high standards in coding accuracy, productivity, and turnaround time (TAT). Collaborate with billing and AR teams on Hospital or Physician Billing to resolve denials and minimize rework. Conduct regular internal audits, feedback sessions, and skill-building initiatives to improve coder performance. Stay current on regulatory and payer-specific coding changes; ensure team compliance through timely updates and training. Handle project transition, team ramp-ups, and documentation for new client onboarding. Generate coding reports and share insights with leadership and clients. Required Qualifications: Bachelor’s degree 8+ years of coding experience, with at least 2–3 years in a leadership or supervisory role. Proven expertise in Multispecialty Coding and IPDRG-based inpatient coding. Certified coder – CPC, CCS, or equivalent certification is mandatory. Strong exposure to RCM processes including Hospital Billing and Physician Billing. Excellent analytical, leadership, and communication skills. Interested folks can please share your updated resume on : sunkari.srikanth@sagilityhealth.com

Greetings from Sagility . Sagility is hiring Nursing Graduates for Clinical reviewer Position. Experience - 1 yr to 2 yrs Must be - BSC N/ MSC N Graduate Working Hours/ Days : 9 Hours / 5 Days a Week Shift : U.S Shift (1.30 pm to 10.30 pm / 3.00pm to 12.00 am) Job Location : Bangalore Transportation will be provided Interested Candidates can share your CV @ yuvaindira.k@sagilityhealth.com / wats app CV @ 7200012804 .

Mega Walk-in Drive for International Non-Voice Process - US Healthcare (Fresher Only Eligible)-60 Opening ( 11-6-2025 to 26-6-2025) Dear Candidate, Warm greetings from Sagility, Work Location :Chennai Open Positions: 60 Job Profile: Non Voice Process - US Healthcare (Insurance Company) Work Location: RMZ(Keppel), Porur, Chennai Mode of Work: Work from Office Transportation: Two way cab (Pick & Drop) Shifts: Rotational Shifts (5 days work in a week) CTC: 2.15LPA Mode of Interview: Direct Walk-In Interview Date: 11-6-2025 to 26-6-2025 Interview Timing: 10Am to 5Pm Interview Location: Sagility, 8th floor, Campus 20, RMZ(Keppel), One Paramount, No-110, Mount Poonamallee Rd, Porur, Chennai, Tamil Nadu 600125. Landmark: Near Mugalivakkam Bus Stand. Skills Requires: Graduation is Mandatory (2023/2024/2025 Passed out-Result out can walkin) Only Fresher's are Eligible (we don't hire experienced profile) PG/BE/Btech/Diploma are not eligible Arts & Science 2023 / 2024/2025(Result out) passed out candidates are only eligible. Excellent Communication skills Good interpersonal skills Good typing skills Willing to work in rotational shifts Candidates who are willing to attend the interview kindly carry the below documents and refer your friends: Resume Aadhar Pan Educational Documents (10th,12th & Degree/Provisional) Contact Persons: Swathini(HR)- 6381787920 George.vl@sagility.com Thanks & Regards, L George Velankanni Manager Talent Acquisition TA Team, Sagility India Limited

Were Hiring: Experienced Medical Coding SME( Specialists) | E& M Inpatient (IP) , IPDRG -Inpatient and Multispecialty Coding . Location: Onsite Shift: Night Shift Experience Required: 4+ Years Certification: CPC Mandatory Industry: Healthcare BPO Company: Sagility Sagility is on the lookout for skilled Medical Coding Specialists with strong expertise in E& M Inpatient (IP) , IPDRG -Inpatient and Multispecialty Coding . This is your chance to work in a fast-paced, performance-driven environment and take your career to the next level. What Were Looking For: Education: Any graduate or postgraduate (Science background preferred) Experience: 4 years in healthcare domain & coding-related roles Certification: Certified Professional Coder (CPC) is a must Skillset: HB Coding, IP Coding, Multispecialty Coding Roles & Responsibilities: Code IP & multispecialty charts with high accuracy Lead, guide, and support frontline teams including SMEs, producers, and operators Monitor and manage day-to-day performance to meet CPI and KPI targets Coordinate with operations leadership to meet organizational goals Identify areas for process improvement and client satisfaction Drive quality, productivity, and efficiency improvements Participate in operational meetings and develop action plans Maintain high service quality and client relationship standards Required Skills: Excellent leadership and team management abilities Proficient in healthcare software systems and reporting tools Strong verbal, written communication & conflict resolution skills Capable of driving cross-functional process improvements Strong financial acumen and understanding of cost-benefit analysis Proven track record of coaching and mentoring teams Ability to manage workload under pressure and during peak periods Apply Now! Send your updated resume to: rani.ramchandani@sagilityhealth.com Be a part of a growing healthcare BPO leader – Join Sagility Today!

Senior AR Callers Opening in Sagility @Bangalore-3 Opening Dear Candidates, Warm greetings from Talent Acquisition, Sagility! We are currently hiring Senior AR Callers @Bangalore Location Immediate Joiners are preferred!! Open Positions:3 Experience: 1 year to 4 years Salary: As per Company Standards Shift: Night Shift Transport: 2 way cab provided (Pick up & Drop) Work Mode: Work from Office Only Interview Mode: Virtual (Video Call) Desired Candidates: Graduation Mandatory Minimum 1-4yrs of work experience in AR calling is mandatory Proper relieving for previous experience Mandatory Excellent English Communication Interpersonal Skills Sound Knowledge about Denial Management Willing to Work from Office 5 days working in a week Willing to work in Night Shifts Interested Candidates, kindly share the updated CV to the below contact, Surender M (Senior HR) - 8015421913 - Surender.M@Sagility.com Shwathini(Executive)-6381787920 George VL (Manager) - 9551426755 - George.VL@sagilityhealth.com Work Location: Sagility, AMR 2A Ground Floor, Bangalore - 560068 Thanks, L.George Velankanni Manager-TA Sagility India

Job Title: AR Caller US Healthcare Process Location: Hitech City, Hyderabad Company: Sagility India India Ltd. Experience Required: 1 Year to 6 Years Salary: Best in Industry (based on experience and current CTC) Employment Type: Full-time, Permanent Number of Openings: 50 Shift: Night Shift (US Shift) Work Mode: Work from Office Only Transport: 2-Way Cab Facility (Pickup & Drop) Interview Mode: Exclusive Walkin ( 12-June-2025 - 11AM to 2:30PM ) How to Apply: Interested candidates can share their updated resume to: jammula.saiphani@sagility.com mail your cv's for quick responce : HR Phani Job Summary: We are hiring experienced AR Callers who are well-versed in US Healthcare RCM processes, especially in denial management, claim follow-ups, and resolution . If you are passionate about healthcare, possess strong analytical skills, and are looking for a stable career with growth opportunities, Sagility welcomes you! Key Responsibilities: Perform analysis and follow-up on unpaid medical claims with insurance carriers (US healthcare). Handle denial management and resolve billing issues to ensure maximum reimbursement. Work on aging reports , identify trends and take corrective actions for claim resolution. Understand and work with insurance payers (Medicare, Medicaid, Commercial) to track claims. Meet or exceed daily and weekly productivity targets and quality benchmarks. Document all call-related information for auditing and reporting purposes. Coordinate effectively with the team and report progress to the team lead or supervisor. Required Candidate Profile: Minimum 1 to 4 years of experience as an AR Caller in a US Healthcare. Graduation is mandatory from any stream. Strong knowledge of denial management , CPT codes , and ICD codes preferred. Good understanding of the entire RCM cycle (Revenue Cycle Management). Excellent English communication skills both verbal and written. Interpersonal skills and ability to work in a team-oriented environment. Must be open to working night shifts . Must have proper relieving documents from the previous organization. Only candidates willing to work from the Hyderabad office may apply. Perks and Benefits: Competitive salary package Performance-based incentives 2-way cab facility (night shift pickup & drop) Medical insurance and PF benefits Learning & Development programs Work Location: Sagility India Pvt. Ltd. Purva Summit, 3rd Floor, Opp. Tech Mahindra Campus, Whitefield Road, Hitech City, Hyderabad, Telangana 500081

Greetings from Sagility ! We are hiring for team leader operations for AR and Hospital billing . Looking for Immediate joiners from AR Calling and HB, PB background . Overview of the role: We are seeking a highly experienced and results-driven Team Leader AR Collections, Follow-up & Denials to manage a team of 15 to 20 AR specialists responsible for end-to-end accounts receivable follow-up, collections, and denial resolution for hospital (facility) and physician (professional) billing. The candidate must have a minimum of 5–6 years of experience in AR collections and follow-up, with at least 1–2 years in a team leadership role. This position plays a critical role in optimizing cash flow, reducing AR aging, and improving collection efficiency. Key Responsibilities: Lead, mentor, and supervise a team of 15 to 20 AR specialists handling insurance and patient AR follow-up, collections, denial management, and appeals. Oversee resolution of claims across aging buckets: 30/60/90/120+ days. Supervise AR activities for both UB-04 (hospital billing) and CMS-1500 (physician billing) claim types. Monitor and improve performance on key AR metrics: • Gross Collection Rate (GCR), Net Collection Rate (NCR) • Days Sales Outstanding (DSO), Denial Rate • Appeal Success Rate, First Pass Resolution Rate (FPRR) Assign and prioritize worklists based on claim age, payer, and value. Analyze denial patterns and support accurate root cause identification and correction. Ensure timely and compliant filing of appeals and resubmissions. Conduct audits to ensure accuracy, compliance, and adherence to client SLAs. Provide regular training, feedback, and performance coaching to team members. Collaborate with billing, coding, and payment teams to resolve upstream AR issues. Generate performance reports and assist the AM with operational planning and resource allocation. Mandatory Experience and Skills: Bachelor's degree 5–6 years of mandatory experience in Revenue Cycle Management (RCM), specifically in AR follow-up, collections, and denials. At least 1–2 years of experience as an SME or Quality on pepers Deep knowledge of hospital billing (UB-04) or physician billing (CMS-1500). Strong knowledge of denial codes and appeal processes. Hands-on experience with RCM platforms (e.g., Epic, Athena, NextGen) and MS Excel. Strong team management, communication, and performance coaching skills. Ability to interpret data, identify trends, and take corrective actions. Should have good exposure to Attrition and shrinkage Good exposure in inventory management and client coordination Interested candidates can please share your updated resume on : sunkari.srikanth@sagilityhealth.com or what app your cv to : 9949217482

Greetings from Sagility ! We are hiring for Assistant manager and Deputy manager positions for AR and HB & PB . Looking for Immediate joiners . We are seeking a highly experienced and result-oriented Deputy Manager Operations to lead and manage AR collections, denial resolution, and insurance follow-up processes for both hospital (UB-04) and physician (CMS-1500) billing. This role involves supervising multiple team leads and their teams, overseeing performance across all operational KPIs, and managing high-value client relationships. The ideal candidate will have 7 to 10 years of progressive experience in healthcare RCM operations, with proven leadership and client management skills. Key Responsibilities: Leadership & Team Management: Lead, mentor, and manage team leaders and their AR teams (3050 FTEs). Align team performance with organizational goals through structured KPIs and regular coaching. Implement team development strategies including training, performance management, and succession planning. Operational Oversight: Oversee end-to-end AR operations, including insurance and patient collections, denial management, and appeals across various aging buckets (30/60/90/120+ days). Ensure accuracy and compliance in handling hospital (UB-04) and physician (CMS-1500) billing. Drive performance on key AR metrics: Gross Collection Rate (GCR), Net Collection Rate (NCR) Days Sales Outstanding (DSO), Denial Rate Appeal Success Rate, First Pass Resolution Rate (FPRR) Manage daily work allocation, inventory balancing, and productivity monitoring across teams. Client Management: Act as the primary operational point of contact for key client accounts. Conduct regular client meetings, reviews, and business updates to present performance data and strategic initiatives. Ensure proactive resolution of client escalations, process challenges, and service delivery issues. Collaborate with clients to drive continuous improvements and identify automation or efficiency opportunities. Build strong, trust-based relationships that ensure high client satisfaction and long-term retention. Process, Compliance & Quality: Ensure adherence to payer policies, compliance standards, and timely appeal/resubmission requirements. Lead root cause analysis and corrective action planning for denials and rejections. Conduct internal quality audits to maintain SLAs, accuracy, and regulatory compliance (HIPAA, etc.). Training & Development: Oversee onboarding and continuous training for AR staff and team leads. Drive a culture of performance excellence and process ownership through knowledge sharing and coaching. Reporting & Analytics: Deliver high-quality operational reports, dashboards, and trend analyses to senior leadership and clients. Support strategic planning and resourcing decisions based on workload projections and performance data. Mandatory Experience and Skills: Bachelors degree 7–10 years of experience in healthcare Revenue Cycle Management (RCM), specifically in AR follow-up, collections, and denial management Minimum of 2–3 years in a leadership or managerial role Strong working knowledge of hospital billing (UB-04) and physician billing (CMS-1500) In-depth understanding of denial codes, appeal processes, and payer regulations Proficiency in RCM systems Proven experience in client management , including performance reviews, stakeholder communication, and service delivery management Experience in handling attrition, shrinkage, workforce planning, and team structuring Strong communication, analytical, and decision-making skills Interested candidates can please share your updated resume to : sunkari.srikanth@sagility.com or whats app your CV on : 9949217482