Role Title: Process Trainer Organization: AcuittyTech About the Company: AcuittyTech is a rapidly growing organization serving some of the largest global enterprises with scalable BPO and ITES solutions . With a remarkable 300% year-on-year growth , AcuittyTech stands out for its employee-first approach , high retention rate , and focus on people development . Role Overview: The Process Trainer is a crucial role responsible for delivering effective training programs that equip employees with the knowledge and skills required to meet business and client expectations. The trainer will focus on process knowledge transfer , soft skills , compliance , and performance enablement , ensuring new hires and existing team members perform effectively in their roles. Key Responsibilities: Training Delivery & Facilitation Conduct new hire (induction) training , refresher training, and cross-skilling sessions. Train employees on business processes, tools, policies, and client-specific protocols . Use interactive training methods to enhance understanding and retention. Training Needs Analysis Collaborate with operations and quality teams to identify performance gaps . Develop targeted training interventions to address specific knowledge or process issues . Curriculum Design & Content Development Create or adapt training materials , SOPs, guides, and assessments based on client and business needs. Update content to reflect process changes, client feedback, and best practices . Performance Monitoring & Evaluation Track trainee progress through assessments, mock calls/chats, and feedback . Work with operations to ensure seamless transition of trainees to production . Measure training effectiveness using metrics like productivity, accuracy, and feedback scores. Stakeholder Collaboration Coordinate with Operations, Quality, HR, and Client teams to align training with organizational goals. Participate in calibration sessions, audits , and continuous improvement initiatives .
Role: Partner Support - Email. Acuittytech works with some of the largest companies in the world to provide them with the solutions they need to manage and grow their business. In just the last year, we have been growing consistently at over 300% year on year, and we owe it all to our employees. We have always been an employee centric organisation with one of the lowest attrition rates in the BPO and ITES industry. Overview: As a Partner - Support Associate at AcuittyTech , you will be the first point of contact for sellers on one of the worlds largest e-commerce platforms. Youll play a vital role in resolving seller concerns, offering guidance on platform features, and ensuring a seamless support experience through email communication. Responsibilities: Responding to customer queries in a timely and accurate way, via email. Identifying customer needs and helping customers use specific features. Analysing and troubleshooting seller concern. To resolve customer queries within the assigned Tat. Develop strong customer relationships and provide paramount service. Coordinate with the team for updates. Eligibility: Proficient written English communication skills. Own system and stable internet connection required. Willingness to work in night/rotational shifts (shifts rotate every 12 months). Freshers are welcome and encouraged to apply. Working Details: Location: Gurgaon, Haryana Work Schedule: 5 Days a Week | Rotational Night Shifts | 2 Week-Offs Eligibility: Open to Freshers | Must have Laptop & Wifi Connection Why choose AcuittyTech Night shift allowance and frequent overtime opportunities with competitive pay. Paid training and hands-on learning through On-the-Job Training (OJT). Access to a comprehensive knowledge base while on shift. Opportunity to work with a leading e-commerce platform's support system
Position: hr Operations Manager Location: Gurgaon, Haryana Employment Type: Full-Time Work Schedule: 5 Days a Week | 2 Week Off About the Role We are looking for a skilled and experienced hr Operations Manager to lead and manage core hr functions across the organization. The role involves developing hr strategies, managing recruitment and onboarding, overseeing employee relations, ensuring compliance, and building a positive and productive workplace culture. Key Responsibilities HR Strategy: Align hr initiatives with business goals and advise leadership on organizational matters. Talent Acquisition: Manage end-to-end recruitment and enhance the onboarding experience. Performance Management: Implement effective appraisal systems and support employee development. Employee Relations: Address concerns, promote engagement, and drive a culture of inclusion. Compliance & Operations: Ensure legal compliance, maintain records, and oversee audits and reporting. Training & Development: Identify learning needs and coordinate training programs. Qualifications Bachelors in hr, Business Admin, or related field (Masters preferred). Minimum 4 years of hr experience, with at least 23 years in a managerial role. Strong knowledge of labor laws and hr practices. Proficient in hris and ms Office tools. Key Skills Leadership and interpersonal communication Strategic thinking and problem-solving Confidentiality and ethical conduct Strong time management and organizational skills What We Offer Competitive salary and benefits A collaborative and supportive work culture Growth and learning opportunities A workplace that values innovation and well-being
Job Title: Lead It Infrastructure Engineer Company: AcuityTech Location: Udyog Vihar Phase 4, Gurugram, Haryana Work Type: Full-Time | Permanent | in-Office Working Hours: Monday to Friday, 12:00 PM 9:00 PM Job Summary AcuityTech is looking for an experienced Lead It Infrastructure Engineer to design, implement, and manage a secure and scalable It infrastructure for ~450 in-office users. The role involves complete ownership of servers, networks, firewalls, Vpns, and It security, ensuring high uptime and alignment with organizational goals. Key Responsibilities Plan, design, and deploy end-to-end It infrastructure for in-office operations. Install and manage on-premise Windows-based servers and configure remote desktop access. Set up and maintain Lan/Wan, enterprise-grade Wi-Fi networks, and firewalls. Implement and manage Vpn solutions for secure remote access. Enforce role-based access controls and It security protocols. Monitor performance and ensure 99.9% uptime for core systems. Maintain detailed documentation of configurations and policies. Collaborate with Operations, Hr, and Leadership teams to meet organizational needs. Stay updated on latest network architecture, security, and It governance best practices. Qualifications & Skills Bachelors degree in Computer Science, Information Technology, or related field. Minimum 4 years of proven experience in It infrastructure deployment & system administration. Hands-on expertise in: Windows Server setup & remote desktop configuration Lan/Wan, firewalls, Vpns, Wi-Fi, endpoint security Role-based access control and system-level security Strong troubleshooting and problem-solving skills. Excellent communication and documentation abilities. Preferred Certifications: CompTia Network+ / Security+ Cisco Certified Network Associate (ccna) Microsoft Certified: Windows Server / Azure Administrator Associate Performance Expectations Complete full It infrastructure setup within 6090 days . Maintain 99.9% system uptime . Implement secure remote access protocols within standards. Deliver complete documentation and access policies within 3 weeks . Ensure timely issue resolution within agreed Slas. What We Offer Competitive salary based on skills & experience. 5-day work week (MondayFriday). Fixed working hours (12:00 PM 9:00 PM). Opportunity to lead It operations in a high-growth environment. Collaborative culture that values initiative and innovation. Why Join Us This is a greenfield opportunity to lead the It infrastructure setup from scratch, with complete ownership and the ability to directly impact operational efficiency. As we scale, the role can evolve into a leadership position with team management responsibilities.
Role Title: Process Trainer Organization: AcuittyTech About the Company: AcuittyTech is a rapidly growing organization serving some of the largest global enterprises with scalable BPO and ITES solutions . With a remarkable 300% year-on-year growth , AcuittyTech stands out for its employee-first approach , high retention rate , and focus on people development . Role Overview: The Process Trainer is a crucial role responsible for delivering effective training programs that equip employees with the knowledge and skills required to meet business and client expectations. The trainer will focus on process knowledge transfer , soft skills , compliance , and performance enablement , ensuring new hires and existing team members perform effectively in their roles. Key Responsibilities: Training Delivery & Facilitation Conduct new hire (induction) training , refresher training, and cross-skilling sessions. Train employees on business processes, tools, policies, and client-specific protocols . Use interactive training methods to enhance understanding and retention. Training Needs Analysis Collaborate with operations and quality teams to identify performance gaps . Develop targeted training interventions to address specific knowledge or process issues . Curriculum Design & Content Development Create or adapt training materials , SOPs, guides, and assessments based on client and business needs. Update content to reflect process changes, client feedback, and best practices . Performance Monitoring & Evaluation Track trainee progress through assessments, mock calls/chats, and feedback . Work with operations to ensure seamless transition of trainees to production . Measure training effectiveness using metrics like productivity, accuracy, and feedback scores. Stakeholder Collaboration Coordinate with Operations, Quality, HR, and Client teams to align training with organizational goals. Participate in calibration sessions, audits , and continuous improvement initiatives .
Role Title: Process Trainer Organization: AcuittyTech About the Company: AcuittyTech is a rapidly growing organization serving some of the largest global enterprises with scalable BPO and ITES solutions . With a remarkable 300% year-on-year growth , AcuittyTech stands out for its employee-first approach , high retention rate , and focus on people development . Role Overview: The Process Trainer is a crucial role responsible for delivering effective training programs that equip employees with the knowledge and skills required to meet business and client expectations. The trainer will focus on process knowledge transfer , soft skills , compliance , and performance enablement , ensuring new hires and existing team members perform effectively in their roles. Key Responsibilities: Training Delivery & Facilitation Conduct new hire (induction) training , refresher training, and cross-skilling sessions. Train employees on business processes, tools, policies, and client-specific protocols . Use interactive training methods to enhance understanding and retention. Training Needs Analysis Collaborate with operations and quality teams to identify performance gaps . Develop targeted training interventions to address specific knowledge or process issues . Curriculum Design & Content Development Create or adapt training materials , SOPs, guides, and assessments based on client and business needs. Update content to reflect process changes, client feedback, and best practices . Performance Monitoring & Evaluation Track trainee progress through assessments, mock calls/chats, and feedback . Work with operations to ensure seamless transition of trainees to production . Measure training effectiveness using metrics like productivity, accuracy, and feedback scores. Stakeholder Collaboration Coordinate with Operations, Quality, HR, and Client teams to align training with organizational goals. Participate in calibration sessions, audits , and continuous improvement initiatives .