Role Purpose Own Telelink’s end-to-end billing and collections cycle and keep cashflow smooth. You’ll raise accurate invoices, manage accounts payable/receivable, reconcile bank feeds, and provide clean month-end numbers so the team can move fast. Key Responsibilities Billing & Invoicing Generate sales invoices from CRM/work orders; maintain price lists & contract terms. Issue credits/adjustments; ensure GST/BAS compliance and correct chart coding. Accounts Receivable Allocate receipts, monitor ageing, follow up overdue accounts, and manage payment plans. Reduce DSO through proactive reminders and clear dispute resolution. Accounts Payable Process supplier invoices & expenses, match to POs, schedule payments, maintain vendor records. Banking & Reconciliations Daily bank feed reconciliation; investigate variances; maintain petty cash/corporate cards. Reporting & Compliance Weekly AR/AP summaries, cashflow forecasts, month-end journals and accruals. Support BAS preparation with external accountant; maintain audit-ready records. Process & Systems Improve billing workflows and approval paths; document SOPs. Keep finance data in sync between Xero/MYOB (or equivalent) and the CRM. Internal & Customer Support Be the first point of contact for invoice queries; support Sales/Projects with quote-to-cash hygiene. Success Metrics (KPIs) Invoice accuracy ≥ 99% DSO trending down and within target AR >60 days < 5% of total AR AP processed on time (100% by due date) Month-end close completed within 5 business days Skills & Experience 2–4+ years in billing, AR/AP, or accounts admin (SMB environment ideal). Proficient with Xero or MYOB , Excel/Google Sheets ; comfortable with CRMs (HubSpot/Zoho/Salesforce). Solid understanding of GST/BAS, credit control, and reconciliations. High attention to detail, confidentiality, and customer-friendly communication. Nice to have: telecom/IT services experience; exposure to recurring/subscription billing. Qualifications Cert IV in Accounting & Bookkeeping (or similar) preferred; equivalent experience considered. Police check/working with vulnerable people clearance (or willingness to obtain) appreciated. What We Offer Stable, long-standing Adelaide business (40+ years) with supportive team. Flexible hours and hybrid work options. Training on our systems and products; clear processes and room to improve them.
Company Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall detection, and welfare check solutions. Telelink is committed to delivering reliable and cost-effective solutions, backed by a team of experienced professionals dedicated to customer satisfaction. Role Description This is a full-time remote role for a Service Desk Manager. The Service Desk Manager will be responsible for overseeing technical support and service desk operations, managing the IT service management functions, and ensuring high levels of customer satisfaction. Daily tasks will include managing service desk staff, responding to help desk requests, maintaining service level agreements, and implementing service improvements. Qualifications Service Desk Management and Service Desk skills Technical Support and Help Desk Support skills Experience in IT Service Management Excellent leadership and team management abilities Strong problem-solving and analytical skills Effective communication and interpersonal skills Ability to work independently and remotely Bachelor's degree in Information Technology, Computer Science, or related field is a plus Experience in the telecommunications or healthcare industry is a plus Hands-on technical background in telecommunications, networking, or voice engineering . Familiarity with ticketing platforms such as Zendesk, ServiceNow, or Freshdesk.