Customer Success Associate

Job Summary:

We are seeking a motivated and customer-centric Customer Success Associate to support and engage with our U.S.-based clients. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, with a strong focus on delivering value, resolving customer issues, and fostering long-term relationships. You will play a critical role in ensuring customer satisfaction, retention, and success with our products and services.

Key Responsibilities:

• Manage qualified customer interactions in a SaaS or technology-driven environment, leading them through the full customer journey—from initial meeting through demo and close.
• Respond to customer inquiries, troubleshoot technical or service-related issues, and ensure timely resolution with empathy and efficiency.
• Conduct regular touchpoints with existing customers to understand their needs, drive adoption, and act as their trusted advocate.
• Collaborate with product, sales, and engineering teams to relay customer insights and enhance product experience.
• Identify opportunities for customer growth through upsell, cross-sell, or feature adoption initiatives.
• Partner with leadership to refine CX processes, success metrics, and reporting mechanisms that drive customer satisfaction and retention.

Required Skills & Qualifications:

• 1–3 years of experience in Customer Success, Customer Support, or a similar client-facing role.
• Experience working with U.S.-based customers is highly preferred.
• Excellent communication skills in English (verbal and written).
• Strong problem-solving and interpersonal skills.
• Familiarity with CRM systems like Salesforce, HubSpot, or Zendesk is a plus.
• Ability to multitask and prioritize in a fast-paced environment.
• Self-motivated, detail-oriented, and proactive.

Preferred Qualifications:

• Bachelor’s degree in Business, Communications, or a related field.
• Experience in SaaS, e-commerce, or tech-based companies is a plus.
• Knowledge of customer success metrics and practices.

What We Offer:

• A collaborative, supportive work culture.
• Opportunities for career growth and professional development.
• Exposure to global clients and cross-functional teams.