Company Description Credgenics provides AI-powered loan collections and debt resolution technology solutions to Banks, NBFCs, MFIs, ARCs, and Digital lending firms worldwide. Their award-winning SaaS-based platform covers the entire collections lifecycle, including multi-channel digital communications, AI predictor models, and a field collections mobile app. Their platform helps lenders boost resolution rates, improve collections efficiencies, and enhance customer experience. Additionally, Credgenics offers solutions for digital payments, litigation management, and comprehensive dashboards with analytical insights. The company also provides end-to-end digital solutions for financial disputes within the BFSI sector. Role Description This is a full-time on-site role located in Hyderabad for a Collection Agent. The Collection Agent will be responsible for managing and executing the debt collection process, handling customer queries, and ensuring timely cash collection. The role includes daily interactions with clients to negotiate repayment plans, updating payment records, and maintaining accurate and complete records of each conversation for future follow-ups. Qualifications Skilled in Debt Collection. Excellent Communication and Customer Service skills Strong problem-solving skills and ability to manage stressful situations Ability to handle confidential information with integritY DRA certification Show more Show less

We at Credgenics, are actively seeking dynamic and experienced Team Leaders for our Collections team. If you have a proven track record with minimum 3+ years of experience in collections, specifically within the banking sector, you can share your candidature/apply with us. Role & responsibilities Manage & motivate team of 20 operators. Manage the Collection process for assigned campagin(s) Ensure operator are delivering individual calls target, SLA & KPI Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. Conducting team meetings, pre/post/mid shifts. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. Attrition , Shrinkage, roster management. Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Any Graduate 3+ years of hands-on experience in collections within the banking domain and 1+ Year experience as Team Leader on papers. Good Excel Skills Must have exposure to call center environment. for eg- Shrinkage Attrition Quality Feedback and coaching (PIP) KEPT% KEPT/FTE Perks and benefits Competitive salary commensurate with experience. Lucrative perks and additional incentives. Collaborative and growth-oriented work environment. Join us at Credgenics and be part of a dynamic team that values excellence and innovation in the collections domain. Apply now and take your career to new heights!

Associate Campaign- Job Description Credgenics is an innovative FinTech which provides innovative loan collections and debt recovery technology solutions to Banks, Non-banking nance companies, ARCs and Digital lending rms worldwide. The award-winning SaaS based platform covers end-to-end collections lifecycle with unique capabilities including multi- channel digital communications, AI powered predictor models for optimal collections strategy, eld collections mobile app CG Collect, Billzy digital payments, legal management system, comprehensive dashboards and deep analytical models. Credgenics platform helps lenders leverage technology to boost their resolution rates, improve collections eiciencies, increase collections, transform customer experience and reduce non- performing loans. About the Role - - This role will help with end-to-end campaign management cycle/testing of content/media cost management. - The person should come with previous experience of 1-4 years in automation, scripting, campaign execution. Key Responsibilities: This person will be to apply dierent Analytics in various areas of Digital Collections Campaigns. Providing insights on collection campaign performance & media cost. Developing and maintaining data and reporting of the campaign insights and metrics. Developing and maintaining trend and seasonal data insights for business projection and forecasting. Working closely with analytics team on the digital collection projects. Technical Skills 1. SQL with good eiciency 2. Python with analytics good to have and automate the process 3. Knowledge of Excel/Campaign Execution applications. 4. Dashboarding (Power Bi / excel dashboard) Desired Candidate Prole Qualication - Graduate Mathematics logic / deep data analysis

About Credgenics : Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate the resolution of stressed assets. With all major banks and NBFCs as our clients, our SaaS-based collections platform helps them efficiently improve their NPA, geographic reach and customer experience. We count most of India's lending majors as our clients such as ICICI Bank, Axis Bank, Bank of Baroda, etc and have been able to grow 100% MoM consistently even among the pandemic. Role Overview: We are looking for a highly skilled Information Security Engineer II to join our team and play a critical role in safeguarding our information systems and data against potential threats. In this position, you will leverage your expertise to design and implement robust security measures, conduct risk assessments, and ensure compliance with industry standards. Responsibilities: Design, implement, and manage security architecture for our systems, ensuring adherence to best practices and compliance requirements. Conduct thorough risk assessments and vulnerability analysis to identify security weaknesses and recommend mitigation strategies for the complete IT infrastructure of the company . Coordinate with Cert-In empanneled vendors for annual VAPT and PCI DSS certification compliance, manage engagements and ensure standards adherence. Coordinate and handle customer queries related to information security during customer onboarding and handle the periodic banks audit for information security. Develop and enforce security policies, procedures, and standards to protect sensitive information. Monitor security alerts and incidents, responding promptly to security breaches and providing detailed reports on findings and resolutions. Collaborate with cross-functional teams to integrate security into all phases of the software development lifecycle (SDLC). Collaborate with third-party vendors and service providers to perform vendor risk assessment and ensure the security of outsourced systems and services. Perform user access management review, firewall config, rules review and coordinate with the team for the mitigation of all observations. Perform email system’s security assessment to evaluate anti-phishing, anti-spam, and DLP controls. Manage and maintain security systems such as SIEM, IDS/IPS, and DLP to detect and respond to security incidents. Document security findings, recommendations, and remediation plans, and communicate them to relevant stakeholders in a clear and concise manner. Assist in the development and maintenance of security awareness and training programs for employees, promoting a culture of security throughout the organization. Required: 5-7 years of experience in information security, with a focus on security architecture and engineering. Cloud security (AWS) - minimum 2-3 years, DevSecOps - minimum 2 years experience. Server & network security close to 3-4 years experience. Proven experience with governance - RBI guidelines in terms of data security, business continuity, data location, disaster recovery. Experience in security standards such as ISO 27001, ISO 27701, PCI DSS and security frameworks CIS and NIST benchmarking. Hands-on experience with network, application, API vulnerability scanning and penetration testing should be at least 3-4 years. Relevant security certifications such as CISA, CEH or ISO 27001 auditor (preference) Soft Skills and Cultural Fit Exceptional analytical and problem-solving skills, with a keen attention to detail. Strong communication skills to effectively convey complex security concepts to technical and non-technical stakeholders. Proactive and self-motivated, with the ability to work independently and collaboratively in a hybrid work environment. A passion for continuous learning and staying current with industry trends and emerging threats. Show more Show less

We are looking for a Product Enablement Specialist to ensure a seamless transition for clients onto the Credgenics platform. The ideal candidate will be responsible for conducting product demos, training clients post-onboarding, and collaborating with sales, customer success, and product teams to enhance user adoption. What you’ll be doing: Client Training & Onboarding: Conduct detailed product demos and training sessions for clients after onboarding. Customize training sessions based on client requirements and industry best practices. Develop training materials, user guides, and FAQs for a smooth onboarding experience. Collaboration & Coordination: Work closely with Sales, Customer Success, and Product teams to understand client requirements and tailor training accordingly. Act as a bridge between clients and internal teams to ensure smooth implementation. Gather feedback from clients and provide insights to the product team for feature enhancements. Process Optimization & Support: Continuously refine training programs to improve client understanding and adoption. Monitor client engagement and provide additional support where needed. Ensure all onboarding sessions align with Credgenics’ best practices and compliance requirements. What We’re Looking For: 3-6 years of experience in client training, onboarding, or implementation in a SaaS / Fintech / BFSI environment. Strong communication and presentation skills to effectively conduct product demonstrations. Ability to simplify complex concepts for diverse client teams. Experience working with cross-functional teams (Sales, CSM, Product, and Tech). Proficiency in training tools, LMS platforms, and CRM systems is a plus. Passion for customer success and problem-solving mindset. Why Join Credgenics? Be a part of a fast-growing fintech SaaS company transforming the collections industry. Work with top financial institutions and technology leaders . Opportunity to drive impact by enabling clients to leverage cutting-edge technology. A collaborative, dynamic, and innovative work culture. Show more Show less

Credgenics is Indias first of it's kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve their collections efficiency using technology, automation intelligence and optimal legal routes in order to facilitate the resolution of stressed assets. With all major banks and NBFCs as our clients, our SaaS based collections platform helps them efficiently improve their NPA, geographic reach and customer experience. What you'll do: Single point of contact for customers technical issue Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction. Troubleshoot technical issues to establish the root cause of problems and form a solution. Cross-collaboration with Internal teams (Success, Engineering/Product and Sales) Reproduce customer issues and if necessary, file bug reports, escalate cases to engineering, and provide necessary documentation. Provide documentation content and participate in online forum support for real-time Provide prompt and accurate feedback to customers Refer to internal databases or external resources to provide accurate technical solutions. Ensure all issues are properly logged follow the case management process. Prioritize and manage several open issues at one time. Maintain a deep understanding of product features, architecture, technical components and application functionality. Proven ability to mentor and display leadership and ownership of issues. Communicate clearly and effectively with customers, fellow support team members, the development and executive team. KPIs: First call resolution, Open case aging, average resolution days, CSAT, knowledge creation etc. What we're looking for: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Knowledge of MS-SQL/Postgres, APIs, Excel, Log Analysis and Dialer. Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software (e.g., Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or a relevant field Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus. Experience: 1-3 Years (Preferred B.Tech)

We at Credgenics understand that achieving growth requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be a part of, apply today! What you'll be doing: Understanding and interpreting RFPs and proposal writing Internal and External stakeholder management Conducting software demonstration Bid/ Proposal preparation and submissions Track bid status and respond/ manage accordingly Prepare and present corporate/ client Presentations/ Product demos/ Webinars Client interactions and management Manage end to end Pre Sales cycle What we're looking for: Minimum 2+yrs experience in solution/consultative selling. Hands-on experience of the entire Pre-Sales cycle Experience in Pre-Sales of financial products/ solutions/ systems Good understanding of the BFSI domain Project management and liaison skills / Stakeholder management Excellent Communication and Presentation skills Ability to understand client requirements and work with internal stakeholders to create a custom pitch for prospective clients What’s in it for you? At Credgenics we know that people are the heart of the business and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is passion and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Show more Show less

We at Credgenics understand that achieving growth requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be a part of, apply today! As a Procurement Executive, you will support the procurement team in sourcing goods and services, managing supplier relationships, and ensuring cost-effective purchasing strategies. This role is ideal for candidates eager to build a career in procurement and supply chain management. What you'll be doing: Sourcing and Supplier Management: Assist in identifying potential suppliers and vendors. Collect and compare quotations from suppliers to evaluate cost and quality. Purchase Order Management: Prepare and process purchase orders. Ensure timely approval and tracking of orders. Documentation and Compliance: Maintain accurate procurement records, including supplier agreements and invoices. Ensure compliance with company policies and industry standards. Market Research: Conduct research on market trends and pricing to identify cost-saving opportunities. Provide data to support negotiation with suppliers. Coordination and Communication: Collaborate with internal teams to understand procurement needs. Maintain professional communication with suppliers to ensure timely delivery of goods and services. Inventory Support: Assist in inventory management and stock level analysis. Report discrepancies or delays in procurement and delivery. What we're looking for: BBA in Supply Chain Management, or a related field/B.Tech 5-8 years of experience in Procurement. Basic knowledge of procurement processes and supply chain concepts (preferred). Proficiency in MS Office (Excel, Word, and PowerPoint). Strong analytical and problem-solving skills. Excellent verbal and written communication abilities. Attention to detail and organizational skills. Ability to work collaboratively in a team environment. Show more Show less

About Credgenics: Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate the resolution of stressed assets. With all major banks and NBFCs as our clients, our SaaS-based collections platform helps them efficiently improve their NPA, geographic reach and customer experience. We count most of India's lending majors as our clients such as ICICI Bank, Axis Bank, Bank of Baroda, etc and have been able to grow 100% MoM consistently even among the pandemic. Job Description General skills: Exceptionally strong written and verbal communication skills, as well as good interpersonal and organisational skills Strong delivery focus with an active approach to quality Working with key stakeholders and the wider mobile service team Excellent analytical, troubleshooting & documentation skills Able to work under pressure and self-manage tasks Enthusiasm for technology and solving problems Leadership qualities and skills Essential technical knowledge, experience and attributes: Experience across the full software delivery life cycle (planning, analysis, design, implementation, testing, deployment, and maintenance) Agile software development and management methods and ability to excel within a fast-paced environment A solid technical background as a Mobile engineer with seasoned React Native experience and Kotlin/Java or Swift/Objective-C Experience working with diverse teams from development, testing, security, architecture, infrastructure to business and management Software design and delivery with UX and accessibility front of mind Experience with latest development methodologies and tooling Development experience using common IDE and source systems (Android Studio, Git) Release and configuration management practices including parallel development (tagging/branching strategies), managing multiple versions and third party library dependency management Knowledge of code quality analysis tools (coverage, duplication, complexity, dependency analysis and standards) Desirable technical knowledge, experience and attributes: Experience working as an engineer within one or more alternate mobile application development technologies (Kotlin/Java, Objective-C/Swift, React Native) Experience working as an engineer within one or more backend technologies, RESTful JSON APIs and microservices Experience with Query Languages for APIs (GraphQL) Experience with cloud-based technologies and managed services (AWS) Show more Show less

About Credgenics Credgenics is a leading SaaS-based collections and debt resolution platform, enabling financial institutions, banks, NBFCs, and fintechs to optimize collections, enhance recoveries, and ensure compliance through technology, automation, and legal intelligence. As we expand globally, we are looking for a Global Manager – Middle East to drive business growth and establish Credgenics as a market leader in the region. Role Overview: As the Global Manager – Middle East, you will be responsible for expanding Credgenics' presence in the MEA region, driving sales, strategic partnerships, and market penetration. You will work closely with banks, financial institutions, fintechs, and regulatory bodies to position Credgenics as a trusted partner for collections, debt resolution, and legal recovery solutions. What you’ll be doing: Market Expansion & Business Development Develop and execute go-to-market (GTM) strategies for Credgenics in the Middle East region (UAE, Saudi Arabia, Qatar, Bahrain, Oman, etc.). Identify and pursue new business opportunities, building a strong pipeline of banks, NBFCs, fintechs, and other lending institutions. Drive end-to-end sales cycles, including lead generation, consultative selling, negotiation, and closure. Build and maintain CXO-level relationships with key stakeholders, including collections heads, risk & compliance teams, and regulatory authorities. Partner with local industry associations and legal bodies to establish Credgenics as a key player in the debt resolution space. Strategic Growth & Partnerships Forge strategic alliances with technology partners, regulatory bodies, and financial industry leaders to drive adoption. Work closely with the product team to tailor solutions that meet regional compliance requirements and financial regulations. Provide market insights and recommendations to enhance Credgenics' legal tech and collections offerings for the Middle East. Revenue Growth & Performance Management Own and achieve revenue targets, client acquisition goals, and market penetration KPIs for the Middle East region. Develop and maintain a robust sales pipeline, ensuring predictable revenue growth. Collaborate with marketing to design and execute region-specific campaigns, events, and industry outreach programs. What We’re Looking For 8-15 years of experience in business development, sales, or strategic partnerships in the BFSI, fintech, or legal tech industry. Proven track record of driving enterprise sales and partnerships in the Middle East. Strong understanding of collections, debt recovery, regulatory compliance, and legal frameworks in the MEA financial ecosystem. Experience working with banks, NBFCs, fintechs, and financial regulators. Excellent CXO engagement, negotiation, and consultative selling skills. Ability to drive strategic growth initiatives and scale operations in a global setting. Bachelor’s or Master’s degree in Business, Finance, Law, or a related field. Arabic language proficiency is a plus. Why Join Credgenics? Be part of a fast-growing global fintech and legal tech leader. Work with top financial institutions and regulatory bodies in the Middle East. Competitive compensation, incentives, and growth opportunities. Opportunity to drive regional expansion and establish market leadership. Show more Show less

Credgenics is the leading full-stack, AI-powered loan collections and debt resolution technology platform for Banks, Non-Banking Financial Companies (NBFCs), FinTechs, and Asset Reconstruction Companies (ARCs) globally. Recognised as the Best Selling Loan Collections Platform in India by IBS Intelligence in their Annual India Sales League Table for three consecutive years, Credgenics is modernizing debt recovery processes. The platform combines predictive and generative AI capabilities to assess risk, segment borrowers, and execute personalized recovery strategies across the end-to-end collections lifecycle. Supporting all credit products across retail and SME/MSME portfolios, Credgenics empowers lenders to accelerate recoveries, optimize operational efficiency, and scale smarter, data-driven collections. In FY24, the platform managed over 98 million loan accounts worth more than USD 250 billion and facilitated over 1.7 billion omnichannel communications, serving 150+ financial institutions worldwide. What you'll be doing: Understanding and interpreting RFPs and proposal writing Internal and External stakeholder management Conducting software demonstration Bid/ Proposal preparation and submissions Track bid status and respond/ manage accordingly Prepare and present corporate/ client Presentations/ Product demos/ Webinars Client interactions and management Manage end to end Pre Sales cycle What we're looking for: Minimum 2+yrs experience in solution/consultative selling. Hands-on experience of the entire Pre-Sales cycle Experience in Pre-Sales of financial products/ solutions/ systems Good understanding of the BFSI domain Project management and liaison skills / Stakeholder management Excellent Communication and Presentation skills Ability to understand client requirements and work with internal stakeholders to create a custom pitch for prospective clients What’s in it for you? At Credgenics we know that people are the heart of the business and we prioritize their welfare. We offer a wide range of competitive benefits in areas including health, family, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is passion and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Show more Show less

About Credgenics: Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate the resolution of stressed assets. With all major banks and NBFCs as our clients, our SaaS-based collections platform helps them efficiently improve their NPA, geographic reach and customer experience. We count most of India's lending majors as our clients such as ICICI Bank, Axis Bank, Bank of Baroda, etc and have been able to grow 100% MoM consistently even among the pandemic. Responsibilities Develop and maintain CI/CD pipelines for seamless deployment. Manage and monitor cloud infrastructure and containerized applications. Implement automation for system administration tasks and improve reliability. Ensure system security, backup, and disaster recovery protocols. Collaborate with engineering teams for infrastructure planning and scaling. Requirements: 1-6 years of experience in DevOps and cloud infrastructure. Proficient in Linux, AWS, Kubernetes, Docker, and CI/CD tools. Experience with observability tools and scripting in Python/Bash. Understanding of networking, system design, and database management. Strong communication skills and ability to work in cross-functional teams. Show more Show less

Company Profile: Credgenics is the leading full-stack, AI-powered loan collections and debt resolution technology platform for Banks, Non-Banking Financial Companies (NBFCs), FinTechs, and Asset Reconstruction Companies (ARCs) globally. Recognised as the Best Selling Loan Collections Platform in India by IBS Intelligence in their Annual India Sales League Table for three consecutive years, Credgenics is modernizing debt recovery processes. The platform combines predictive and generative AI capabilities to assess risk, segment borrowers, and execute personalized recovery strategies across the end-to-end collections lifecycle. Supporting all credit products across retail and SME/MSME portfolios, Credgenics empowers lenders to accelerate recoveries, optimize operational efficiency, and scale smarter, data-driven collections. In FY24, the platform managed over 98 million loan accounts worth more than USD 250 billion and facilitated over 1.7 billion omnichannel communications, serving 150+ financial institutions worldwide. Job Description Team Leader – Digital Collection Collection Data Analysis for performance improvement Digital Campaign Creation Client relationship and coordination Investigate Historical Data for product debt Analyze segment to identify performance gaps/ Steps are missed Maintain and Update collections SOPs on a time to time basis. Weekly and Monthly business reviews, presentation with clients Requirements and skills : Proven experience as a Collection Team Leader or similar role Working knowledge of MS- Excel and databases Profile dedicated to Collection Analytics. Person should come with previous experience of 2-4 years in Collection or Digital Analytics and Strategy. Key Responsibilities:- This person will be to apply different Analytics in various areas of Digital Collections. Technical Skills - Pro in Excel, SQL etc. Python/ R will be good to have. Qualification - Graduate Good communications and interpersonal skills a must. Show more Show less

Credgenics is the leading full-stack, AI-powered loan collections and debt resolution technology platform for Banks, Non-Banking Financial Companies (NBFCs), FinTechs, and Asset Reconstruction Companies (ARCs) globally. Recognised as the Best Selling Loan Collections Platform in India by IBS Intelligence in their Annual India Sales League Table for three consecutive years, Credgenics is modernizing debt recovery processes. The platform combines predictive and generative AI capabilities to assess risk, segment borrowers, and execute personalized recovery strategies across the end-to-end collections lifecycle. Supporting all credit products across retail and SME/MSME portfolios, Credgenics empowers lenders to accelerate recoveries, optimize operational efficiency, and scale smarter, data-driven collections. In FY24, the platform managed over 98 million loan accounts worth more than USD 250 billion and facilitated over 1.7 billion omnichannel communications, serving 150+ financial institutions worldwide. Overview: This role will help with end-to-end campaign management cycle/testing of content/media cost management. The person should come with previous experience of 1-4 years in automation, scripting, campaign execution. Key Responsibilities: Will be applying different Analytics in various areas of Digital Collections Campaigns. Providing insights on collection campaign performance & media cost. Developing and maintaining data and reporting of the campaign insights and metrics. Developing and maintaining trend and seasonal data insights for business projection and forecasting. Working closely with the analytics team on the digital collection projects. Technical Skills – SQL with good efficiency Python with analytics good to have and automate the process Knowledge of Excel/Campaign Execution applications. Dashboarding (Power Bi / excel dashboard) Desired Candidate Profile Qualification - Graduate Mathematics logic / deep data analysis Show more Show less

Role & responsibilities : Respond to RFPs, RFIs, and prepare winning proposals tailored to client needs Conduct product demos, webinars, and technical presentations for prospective clients Collaborate with Sales, Product, and Tech teams to craft custom solutions Own the end-to-end pre-sales process from qualification to closure support Coordinate with internal stakeholders to deliver timely and effective solutions Track bid progress, manage submission timelines, and follow up with clients Assist in solution designing and drafting business cases and ROI-driven presentations Maintain strong client relationships and ensure a consultative selling approach Stay updated with product developments, competitor positioning, and market trends Preferred candidate profile : 2+ years of experience in Pre-Sales, Solution Consulting, or Business Development Background in Fintech, BFSI, SaaS, or IT Services Proven track record in responding to RFPs/RFIs and conducting client demos Strong understanding of financial products, debt management, or digital lending Excellent communication, presentation, and interpersonal skills Project management skills and ability to collaborate across functions Bachelor's degree in Business, Finance, Engineering, or related fields (MBA preferred) Comfortable working in a fast-paced, high-growth environment

Credgenics is Indias first of it's kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve their collections efficiency using technology, automation intelligence and optimal legal routes in order to facilitate the resolution of stressed assets. With all major banks and NBFCs as our clients, our SaaS based collections platform helps them efficiently improve their NPA, geographic reach and customer experience. What you'll do: Single point of contact for customers technical issue Analyze, track and resolve customer issues in a prompt manner to ensure the highest level of client satisfaction. Troubleshoot technical issues to establish the root cause of problems and form a solution. Cross-collaboration with Internal teams (Success, Engineering/Product and Sales) Reproduce customer issues and if necessary, file bug reports, escalate cases to engineering, and provide necessary documentation. Provide documentation content and participate in online forum support for real-time Provide prompt and accurate feedback to customers Refer to internal databases or external resources to provide accurate technical solutions. Ensure all issues are properly logged follow the case management process. Prioritize and manage several open issues at one time. Maintain a deep understanding of product features, architecture, technical components and application functionality. Proven ability to mentor and display leadership and ownership of issues. Communicate clearly and effectively with customers, fellow support team members, the development and executive team. KPIs: First call resolution, Open case aging, average resolution days, CSAT, knowledge creation etc. What we're looking for: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Knowledge of MS-SQL/Postgres, APIs, Excel, Log Analysis and Dialer. Hands-on experience with Windows/Linux/Mac OS environments Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software (e.g., Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal BS degree in Information Technology, Computer Science or a relevant field Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus. Experience: 1-3 Years (Preferred B.Tech)

Credgenics is India's first-of-its-kind NPA resolution platform, backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, banks, NBFCs, and digital lending firms to improve their collection efficiency using technology, automation intelligence, and optimal legal routes in order to facilitate the resolution of stressed assets. With all major banks and NBFCs as our clients, our SaaS-based collections platform helps them efficiently improve their NPA, geographic reach, and customer experience. We are looking for a Senior Associate - Application Support for our dynamic team . What you'll d o:A single point of contact for customers' technical iss ueAnalyse, track, and resolve customer issues in a prompt manner to ensure the highest level of client satisfactio n.Troubleshoot customer issues to establish the root cause of problems and form a solutio n.Cross-collaboration with Internal teams (Success, Engineering/Product and Sale s)Reproduce customer issues and, if necessary, file bug reports, escalate cases to engineering, and provide necessary documentatio n.Provide documentation content and participate in online forum support in real-tim e.Provide prompt and accurate feedback to customer s.Refer to internal databases or external resources to provide accurate technical solution s.Ensure all issues are properly logged and follow the case management proces s.Prioritise and manage several open issues at one tim e.Maintain a deep understanding of product features, architecture, technical components, and application functionalit y.Proven ability to mentor and display leadership and ownership of issue s.Communicate clearly and effectively with customers, fellow support team members, the development team, and the executive tea m.KPIs: First call resolution, Open case ageing, average resolution days, CSAT, knowledge creation, et c. What we're looking f or:Proven work experience as a Technical/Customer Support Engineer, Desktop Support Engineer, or similar ro le.Knowledge of APIs, SQL, Excel, Log Analysis and Dial er.Good understanding of computer systems, mobile devices, and other tech produ ctsAbility to diagnose and troubleshoot basic technical issu es.Familiarity with remote desktop applications and help desk software (e.g., Zoho, Zende sk)Excellent problem-solving and communication ski llsAbility to provide step-by-step technical help, both written and ver bala BS degree in information technology, computer science, or a relevant fie ld.Experience: 2-4 Years (Preferred B.Tec h.) Show more Show less

At Credgenics, we believe that growth comes from innovation, adaptability, and customer excellence . We embrace new technologies, tackle challenges head-on, and drive consistency in an ever-evolving industry. If you’re ready to lead, inspire, and drive customer success , apply today! Role Overview: As an Associate Director – Customer Success , you will lead a team of Success Managers to drive customer retention, adoption, engagement, and expansion . You will act as a strategic business partner for key accounts, ensuring customers realize maximum value from our platform while identifying growth opportunities through upselling and cross-selling . What you’ll be doing: Customer Success & Growth Strategy Develop a deep understanding of customer needs and align them with Credgenics' product capabilities and value propositions. Act as a customer advocate , providing insights to product and engineering teams for feature enhancements. Drive key customer success metrics, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), Advocacy, and Product Adoption . Own and track KPIs related to renewal, adoption, and expansion to ensure predictable business outcomes . Collaborate with Sales to identify and execute upsell and cross-sell opportunities . Customer Relationship Management Build and nurture C-level relationships to strengthen partnerships and expand Credgenics’ footprint . Lead Executive Business Reviews (EBRs) and strategic discussions with senior stakeholders. Develop scalable customer engagement models to accelerate adoption and satisfaction . Leadership & Team Management Lead, mentor, and manage a team of Customer Success Managers , ensuring they exceed performance metrics. Foster a high-performance and customer-centric culture within the team. Manage key customer escalations and proactively mitigate renewal risks . Drive cross-functional collaboration with Sales, Product, and Support teams to enhance customer experience . What We’re Looking For: 8-12 years of experience in B2B SaaS customer success, account management, product management, or strategic consulting , with at least 2 years in a leadership role . Proven track record of driving customer retention, adoption, and expansion in the Indian BFSI segment . Ability to engage senior executives, lead strategic business reviews, and influence key decision-makers . Experience with customer success platforms, CRM software, and data-driven customer engagement models . Strong executive communication, negotiation, and presentation skills . Why Join Us? At Credgenics, we prioritize our people. We offer competitive benefits across health, family, professional growth, and relocation support. We believe in a workplace that represents diversity, inclusion, and equal opportunity . No judgments—just passion, innovation, and the drive to be part of one of the fastest-growing startups in an exciting space . Show more Show less

About Credgenics Credgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology. Job Summary We are looking for an experienced and proactive Customer Success Manager (CSM) to join our team at Credgenics. The CSM will act as the primary point of contact for our clients, ensuring their success with our platform and driving adoption, satisfaction, and retention. The ideal candidate will possess excellent relationship management skills, a customer-centric mindset, and a passion for solving problems using technology. Key Responsibilities: Customer Relationship Management: Act as the primary liaison between Credgenics and assigned clients, fostering trust and ensuring their satisfaction with our platform. Develop and maintain long-term relationships with key stakeholders across client organizations. Onboarding and Training: Facilitate seamless onboarding of new clients, ensuring they are set up for success with the Credgenics platform. Conduct training sessions to ensure clients understand and leverage the platform's features effectively. Adoption and Retention: Drive adoption of Credgenics solutions by understanding client goals and aligning them with product capabilities. Monitor client usage and proactively address any challenges or concerns. Upselling and Cross-Selling: Identify opportunities to expand the client’s use of the Credgenics platform, including introducing new features or services. Collaborate with the sales team to maximize revenue opportunities within existing accounts. Client Feedback and Advocacy: Act as the voice of the customer within Credgenics, providing feedback to product and development teams to enhance our offerings. Advocate for client needs and ensure their issues are resolved in a timely manner. Performance Monitoring: Analyze client success metrics (e.g., ROI, product adoption rates, etc.) and provide actionable insights to improve outcomes. Prepare and deliver periodic reviews to demonstrate the value delivered by Credgenics. Risk Mitigation: Proactively identify risks (e.g., dissatisfaction or reduced usage) and develop strategies to address them before they escalate. Qualifications and Skills: Educational Background : Bachelor’s degree in business, finance, technology, or a related field. Experience: 3+ years of experience in customer success, account management, or a similar client-facing role in SaaS, fintech, or technology sectors. Experience in the banking or NBFC space is a plus. Skills: Exceptional communication, interpersonal, and presentation skills. Strong problem-solving and conflict-resolution abilities. Analytical mindset with experience in using data to drive decisions. Proficiency in using CRM and customer success tools. Ability to manage multiple clients and priorities in a fast-paced environment. Why Join Credgenics? Be part of a rapidly growing SaaS organization revolutionizing debt collections. Work in a dynamic and collaborative environment with opportunities for career growth. Contribute to a meaningful mission that impacts financial institutions and their customers. Show more Show less

We are looking for a Campaign Analyst who will be responsible for planning, analyzing, optimizing, and reporting on marketing and customer engagement campaigns across various channels (SMS, Email, Digital, etc.). The ideal candidate is data-driven, detail-oriented, and passionate about delivering impactful customer communication strategies. Key Responsibilities: Collaborate with campaign managers to design, execute, and monitor customer campaigns. Extract, segment, and analyze customer data to identify target audiences and optimize campaign performance. Track key metrics (open rates, click-through, conversions, ROI) and deliver actionable insights. Conduct A/B testing and help fine-tune messaging, timing, and targeting strategies. Build and maintain dashboards and campaign performance reports. Ensure campaigns comply with Client Goverance Framework and data privacy standards Coordinate and prepare content, and ensure alignment on channels. Identify opportunities for automation, personalization, and customer journey optimization. Required Skills & Qualifications: Bachelor’s degree. 1 year of experience in Collection, campaign analytics. Proficiency in Excel and deep understanding of all formulas. Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. Ability to work with cross-functional teams and manage multiple campaigns simultaneously. Preferred: Experience in BFSI, fintech, or telecom sector. Familiarity with Predue/Postdue/NPA strategies. Knowledge of regulatory and compliance frameworks for customer communications. Show more Show less