Product Enablement Specialist

Job Description

We are looking for a Product Enablement Specialist to ensure a seamless transition for clients onto the Credgenics platform. The ideal candidate will be responsible for conducting product demos, training clients post-onboarding, and collaborating with sales, customer success, and product teams to enhance user adoption. What you’ll be doing: Client Training & Onboarding: Conduct detailed product demos and training sessions for clients after onboarding. Customize training sessions based on client requirements and industry best practices. Develop training materials, user guides, and FAQs for a smooth onboarding experience. Collaboration & Coordination: Work closely with Sales, Customer Success, and Product teams to understand client requirements and tailor training accordingly. Act as a bridge between clients and internal teams to ensure smooth implementation. Gather feedback from clients and provide insights to the product team for feature enhancements. Process Optimization & Support: Continuously refine training programs to improve client understanding and adoption. Monitor client engagement and provide additional support where needed. Ensure all onboarding sessions align with Credgenics’ best practices and compliance requirements. What We’re Looking For: 3-6 years of experience in client training, onboarding, or implementation in a SaaS / Fintech / BFSI environment. Strong communication and presentation skills to effectively conduct product demonstrations. Ability to simplify complex concepts for diverse client teams. Experience working with cross-functional teams (Sales, CSM, Product, and Tech). Proficiency in training tools, LMS platforms, and CRM systems is a plus. Passion for customer success and problem-solving mindset. Why Join Credgenics? Be a part of a fast-growing fintech SaaS company transforming the collections industry. Work with top financial institutions and technology leaders . Opportunity to drive impact by enabling clients to leverage cutting-edge technology. A collaborative, dynamic, and innovative work culture. Show more Show less