The Student Enquiry Officer will be acting as an ambassador for partner universities, this temporary position entails making outbound calls to prospective students and completing the necessary follow-ups as well as responding and redirecting emails. Role responsibilities: As a Student Enquiry Officer, your key responsibilities will include: Efficiently answering, screening, and transferring all calls to the right department; where necessary, assisting callers with general questions or taking messages. Conducting outbound call campaigns on undelivered emails and incomplete applications. Enter and maintain detailed and accurate prospect profiles via the CRM. Perform administrative duties such as data entry, responding to, and redirecting emails. And any other duties that fall within the scope and purpose of the role. Key skills and experience: To excel in this role, you should possess: Post-secondary school diploma or equivalent. Fluent in spoken and written English. Strong consideration will be given to candidates fluent in English. Excellent phone and verbal communication skills along with active listening. Strong consideration will be given to candidates with previous contact centre or customer service work experience. Be available to work a variety of day shifts, as well as weekends and statutory holidays. Flexible and able to adapt quickly to changing priorities. Well-organised, has good administration skills, and IT literate.

Role: Student Enquiry Officer (12-month contract) Location: Bangalore, India Job type: Contractual (Hybrid) Work Schedule: UK Hours Work Model: Hybrid (3 days in office, 2 days from home) Office Days: 10:00 AM – 7:00 PM IST Work-from-Home Days: 3:30 PM – 12:30 AM IST Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive. As a Student Enquiry Officer, this is what you’ll be doing: The Student Enquiry Officer will be acting as an ambassador for partner universities, this temporary position entails making outbound calls to prospective students and completing the necessary follow-ups as well as responding and redirecting emails. Role responsibilities: As a Student Enquiry Officer, your key responsibilities will include: Efficiently answering, screening, and transferring all calls to the right department; where necessary, assisting callers with general questions or taking messages. Conducting outbound call campaigns on undelivered emails and incomplete applications. Enter and maintain detailed and accurate prospect profiles via the CRM. Perform administrative duties such as data entry, responding to, and redirecting emails. And any other duties that fall within the scope and purpose of the role. Key skills and experience: To excel in this role, you should possess: Post-secondary school diploma or equivalent. Fluent in spoken and written English. Strong consideration will be given to candidates fluent in English. Excellent phone and verbal communication skills along with active listening. Strong consideration will be given to candidates with previous contact centre or customer service work experience. Be available to work a variety of day shifts, as well as weekends and statutory holidays. Flexible and able to adapt quickly to changing priorities. Well-organised, has good administration skills, and IT literate. So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? Like what you’ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR

We are looking for someone who wants to start their product career in a user-focused, data-informed team The Associate Product Manager will support Product Managers in the Product team to align and drive product improvements across the user journey, working on ideas from conception through to launch You will be user-focused who takes ownership for creating fantastic user experiences that drive engagement, conversion and grow our position as the authoritative voice in the market You will love experimenting with new ideas and hypotheses, using data to make informed decisions whilst being comfortable with uncertainty and not afraid to fail and learn You will work with a variety of stakeholders including development teams, designers, content and social teams, from across QS as we'll as undertaking user research and product analysis to development a longer-term strategy to drive growth, defining the metrics to measure success, experiments and features needed to achieve this you'll be passionate about solving customer problems and building products that users want to use again and again You will be skilled at using that passion to create cohesive product strategy that will help the business achieve its goals and drive future growth you'll be at the heart of our market expansion plans, working with teams across the organisation to bring your strategy to life and make a real impact on users Role responsibilities: Assist with the definition and management of our student recruitment journey, using quantitative and qualitative data and information to enable our users to achieve their goals, and for us to achieve our business goals. Assist with the definition of the product strategy, working with Product Managers. Working with development and UX teams to ensure development and delivery of user value. Help to define features and user stories, manage and prioritise a product backlog. Help to define key metrics to measure success and report on these to a variety of stakeholders. Use experimentation to test ideas and hypotheses quickly to determine the best solution and trade-offs. Develop intelligence on the market and competition to shape our product decisions. Communicate and collaborate with colleagues on launches and the roll out of new functionality. Help assess SEO improvements and assist with their implementation Work with Product Managers to assess performance of changes and manage improvements. Work with stakeholders to understand their data needs to feed back to PMs and / or Data Analyst team, creating ad hoc reports to test requirements. Any other duties that fall within the scope and purpose of the role. Key skills and experience: Comfortable in complex situations, working with ambiguity and solving difficult problems. Have a strong sense of accountability and ownership, with a willingness to take responsibility for the success of the product and its features. Have excellent communication skills and can adapt your communication approach to different stakeholders. Strong analytic skills, with the ability to use data to help identify potential opportunities or challenges to make data-informed decisions. Ability to work on short-term tactical solutions as we'll as developing longer term strategic plans. A demonstrable track record of being accountable and responsible for getting things done and driving outcomes. Desirable but not essential: Experience working on digital products using agile methodologies. Experience leading on user research and experimentation techniques including AB testing. Experience working in the education sector. Technical understanding. Experience working in a B2C environment. Experience working with development and design teams. SEO experience. Understanding of Core Web Vitals and their impact on site performance. Experience working on digital products with large data sets. Experience using data and analytics tools including: MixPanel, GA, Tableau, Looker. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave - increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that's not all. Outside of these standard benefits we also offer resources to allow professional growth and we'llness initiatives to nurture a healthy mindset: Free subscription to the Calm App - the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global we'llness team, with mental health first aiders globally EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive we'llness with 24/7 helpline available through Truworth we'llness Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning - with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme

Role: Full-Stack Software Engineer Location: Bangalore, India Job type: Full time, permanent Working arrangement: Hybrid Why QS At QS, we believe that work should empower you. That s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do - we collaborate, respect and support each other. It s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you ll be responsible for implementing real change in the international higher education landscape. You ll take on meaningful challenges that see a positive impact across the business and the wider sector. We re confident you ll feel right at home here. QS was named as one of Newsweek s Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation - putting us among the top 28% of workplaces globally - it s official: QS is a place where everyone can thrive. As a Full-Stack Software Engineer, this is what you ll be doing: At QS, we are dedicated to transforming the higher education landscape through our diverse range of products. As a Full-Stack Software Engineer , you will play a vital role in building and maintaining our Partner Discovery solution, a new innovative tool, designed to help universities to identify and connect with potential partners worldwide. This is an exciting opportunity to influence a product from its inception, creating features and ensuring seamless integration and functionality, all contributing to a project that will redefine partnership discovery in the education sector. Role responsibilities: The key duties and responsibilities of this role are: Full - stack development : Design and implement responsive web UIs in React/Next.js and build out the back - end services that power them. Feature delivery support : Develop new features, enhance existing functionality, troubleshoot issues, and provide production support. API integration : Connect front - end components to internal/external APIs - whether that s tRPC, REST, GraphQL, gRPC or other RPC frameworks. Database design ORM usage : Model data and write efficient queries in MySQL (or other RDBMS) and NoSQL stores. While we use Drizzle - ORM, experience with Prisma, TypeORM, Sequelize or similar libraries is highly valued. Architecture system reliability : Perform requirements analysis, code and system risk reviews, and drive improvements in usability, automation, test coverage and reliability. Agile collaboration : Work as an engaged member of our Scrum squad - pairing with back - end engineers, QA, DevOps, UX designers, product managers and business analysts to deliver end - to - end solutions. CI/CD DevOps awareness : Participate in automated builds, deployments and infrastructure as code. Familiarity with tools like GitHub Actions, Jenkins, Docker or Kubernetes is a plus. And any other duties that fall within the scope and purpose of the role. Key skills and experience: The following skills, knowledge, experience, and qualifications are required to perform the role: Web technologies : Strong commercial experience with React and Next.js. JavaScript/TypeScript : Comfortable with modern JS (ES6+) and TypeScript across front - and back - end codebases. API frameworks : Hands - on experience with RPC/REST/GraphQL/gRPC - bonus for tRPC familiarity. ORMs databases : Proficient writing SQL; solid understanding of MySQL or PostgreSQL and NoSQL systems. Experience with Drizzle - ORM, Prisma, TypeORM, Sequelize or equivalent. Dev tools workflows : Git (GitHub/GitLab/Bitbucket), linting (ESLint), formatting (Prettier), Storybook, unit/integration testing (Jest, React Testing Library, Playwright). Cloud services : Exposure to AWS (Cognito, S3, SES, Lambda), serverless or container - based deployments. UI frameworks : Familiarity with Tailwind, MUI, Bootstrap or similar design systems. Mindset : Curious, proactive problem-solver who seeks continuous learning and improvement. So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We re behind the world s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave - increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App - the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning - with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you ve heardGreat, apply now! As a candidate, we know the application and interview process can be daunting and so it s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.

Role: IT Security Specialist Location: Bangalore, India Job type: Full time, permanent Working arrangement: Hybrid Why QS? At QS, we believe that work should empower you. That s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do - we collaborate, respect and support each other. It s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you ll be responsible for implementing real change in the international higher education landscape. You ll take on meaningful challenges that see a positive impact across the business and the wider sector. We re confident you ll feel right at home here. QS was named as one of Newsweek s Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation - putting us among the top 28% of workplaces globally - it s official: QS is a place where everyone can thrive. As an IT Support Specialist, this is what you ll be doing: We are seeking a skilled and experienced IT Security Specialist to join our Corporate IT team, based in Bangalore. This hybrid role combines on-the-ground IT support for our local office with global responsibility for cybersecurity oversight, helping to secure our infrastructure, SaaS platforms, endpoints, and networks from modern cyber threats. You will play a critical role in safeguarding our digital environment, ensuring compliance with security standards, supporting endpoint management, and delivering hands-on IT assistance to team members. You ll work closely with the wider Corporate IT team, Data Security and Compliance, and cross-functional partners to ensure the confidentiality, integrity, and availability of systems, while also contributing to key infrastructure projects. Role responsibilities: Local IT Support and Technical Operations Deliver responsive, effective day-to-day technical support for employees in the Bangalore office. Provide support across hardware, software, SaaS platforms, and user account administration. Act as the primary IT liaison for office infrastructure upgrades, re-fits, and relocations, including cabling, AV, and hardware setup both locally and globally. Lead secure onboarding and offboarding of users, ensuring access control policies are enforced. Cybersecurity Leadership and Risk Management Defend the organisation s systems, SaaS applications, networks, and endpoints against cyber threats. Administer and maintain security tooling including Endpoint Detection and Response (EDR) platforms, firewalls, patch management systems, and other network security appliances. Implement and enforce network security policies, endpoint protection, identity and access controls, and data loss prevention measures. Monitor, assess, and respond to cybersecurity incidents in coordination with global IT and Compliance teams. Stay informed on emerging security threats, vulnerabilities, and regulatory changes; recommend and implement updates accordingly. Compliance, Governance & Asset Management Support compliance with IT security frameworks and internal policy, including participation in regular audits, security assessments, and vulnerability scans. Share regular monthly reporting on vulnerability management to senior stakeholders. Collaborate with the Data Security and Compliance team to fulfill ISO 27001 and other security standards where applicable. Manage IT asset lifecycle: maintain a Configuration Management Database (CMDB) and asset register covering provisioning, sustainability, and secure disposal. Ensure all endpoints and devices remain compliant with corporate patch management policies and procedures. Promote sustainable IT operations, including responsible asset lifecycle management, minimising unnecessary data storage, and encouraging green technology practices wherever possible. Collaboration, Projects and Continuous Improvement Partner with the broader Corporate IT, Security, and Operations teams on cross-functional projects and process improvements. Provide expert cybersecurity guidance to internal stakeholders and end-users, helping foster a culture of security awareness. Champion data security principles across the organisation, proactively educating team members on secure practices and helping to embed a culture of compliance and risk awareness. Lead or contribute to IT projects related to systems implementation, upgrades, or process automation within IT Support. Act as a key interface between end-users and the wider Corporate IT team, escalating or resolving issues with vendors as required. Any other duties that fall within the scope and purpose of the role. Key skills and experience: Strong knowledge of modern cybersecurity principles, tools, and techniques. Experience securing cloud-based and SaaS applications (e.g., Microsoft 365, Atlassian tools, Helpdesk management). Hands-on experience in IT Security engineering or a related field. Familiarity with endpoint protection, patch management tools, and vulnerability management solutions. Solid understanding of network security (e.g., firewalls, VPNs, Wi-Fi, network segmentation). Experience with incident response and managing cybersecurity incidents effectively. Strong problem-solving skills and the ability to work independently. Ability to explain complex information to non-technical users. Excellent communication and documentation skills. Preferred Qualifications: A degree in Computer Science, Information Systems, or a related field is often required. Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: O365 Fundamentals, CCNA, CISA are beneficial. Experience with MDM (Mobile Device Management) and EDR (Endpoint Detection and Response) tools, Asset Management, IT Helpdesk tools like Service Desk. Familiarity with compliance frameworks (e.g., ISO 27001, ISO 27701, GDPR). So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We re behind the world s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave - increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App - the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning - with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.