The Student Enquiry Officer will be acting as an ambassador for partner universities, this temporary position entails making outbound calls to prospective students and completing the necessary follow-ups as well as responding and redirecting emails. Role responsibilities: As a Student Enquiry Officer, your key responsibilities will include: Efficiently answering, screening, and transferring all calls to the right department; where necessary, assisting callers with general questions or taking messages. Conducting outbound call campaigns on undelivered emails and incomplete applications. Enter and maintain detailed and accurate prospect profiles via the CRM. Perform administrative duties such as data entry, responding to, and redirecting emails. And any other duties that fall within the scope and purpose of the role. Key skills and experience: To excel in this role, you should possess: Post-secondary school diploma or equivalent. Fluent in spoken and written English. Strong consideration will be given to candidates fluent in English. Excellent phone and verbal communication skills along with active listening. Strong consideration will be given to candidates with previous contact centre or customer service work experience. Be available to work a variety of day shifts, as well as weekends and statutory holidays. Flexible and able to adapt quickly to changing priorities. Well-organised, has good administration skills, and IT literate.
Role: Student Enquiry Officer (12-month contract) Location: Bangalore, India Job type: Contractual (Hybrid) Work Schedule: UK Hours Work Model: Hybrid (3 days in office, 2 days from home) Office Days: 10:00 AM – 7:00 PM IST Work-from-Home Days: 3:30 PM – 12:30 AM IST Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive. As a Student Enquiry Officer, this is what you’ll be doing: The Student Enquiry Officer will be acting as an ambassador for partner universities, this temporary position entails making outbound calls to prospective students and completing the necessary follow-ups as well as responding and redirecting emails. Role responsibilities: As a Student Enquiry Officer, your key responsibilities will include: Efficiently answering, screening, and transferring all calls to the right department; where necessary, assisting callers with general questions or taking messages. Conducting outbound call campaigns on undelivered emails and incomplete applications. Enter and maintain detailed and accurate prospect profiles via the CRM. Perform administrative duties such as data entry, responding to, and redirecting emails. And any other duties that fall within the scope and purpose of the role. Key skills and experience: To excel in this role, you should possess: Post-secondary school diploma or equivalent. Fluent in spoken and written English. Strong consideration will be given to candidates fluent in English. Excellent phone and verbal communication skills along with active listening. Strong consideration will be given to candidates with previous contact centre or customer service work experience. Be available to work a variety of day shifts, as well as weekends and statutory holidays. Flexible and able to adapt quickly to changing priorities. Well-organised, has good administration skills, and IT literate. So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? Like what you’ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
We are looking for someone who wants to start their product career in a user-focused, data-informed team The Associate Product Manager will support Product Managers in the Product team to align and drive product improvements across the user journey, working on ideas from conception through to launch You will be user-focused who takes ownership for creating fantastic user experiences that drive engagement, conversion and grow our position as the authoritative voice in the market You will love experimenting with new ideas and hypotheses, using data to make informed decisions whilst being comfortable with uncertainty and not afraid to fail and learn You will work with a variety of stakeholders including development teams, designers, content and social teams, from across QS as we'll as undertaking user research and product analysis to development a longer-term strategy to drive growth, defining the metrics to measure success, experiments and features needed to achieve this you'll be passionate about solving customer problems and building products that users want to use again and again You will be skilled at using that passion to create cohesive product strategy that will help the business achieve its goals and drive future growth you'll be at the heart of our market expansion plans, working with teams across the organisation to bring your strategy to life and make a real impact on users Role responsibilities: Assist with the definition and management of our student recruitment journey, using quantitative and qualitative data and information to enable our users to achieve their goals, and for us to achieve our business goals. Assist with the definition of the product strategy, working with Product Managers. Working with development and UX teams to ensure development and delivery of user value. Help to define features and user stories, manage and prioritise a product backlog. Help to define key metrics to measure success and report on these to a variety of stakeholders. Use experimentation to test ideas and hypotheses quickly to determine the best solution and trade-offs. Develop intelligence on the market and competition to shape our product decisions. Communicate and collaborate with colleagues on launches and the roll out of new functionality. Help assess SEO improvements and assist with their implementation Work with Product Managers to assess performance of changes and manage improvements. Work with stakeholders to understand their data needs to feed back to PMs and / or Data Analyst team, creating ad hoc reports to test requirements. Any other duties that fall within the scope and purpose of the role. Key skills and experience: Comfortable in complex situations, working with ambiguity and solving difficult problems. Have a strong sense of accountability and ownership, with a willingness to take responsibility for the success of the product and its features. Have excellent communication skills and can adapt your communication approach to different stakeholders. Strong analytic skills, with the ability to use data to help identify potential opportunities or challenges to make data-informed decisions. Ability to work on short-term tactical solutions as we'll as developing longer term strategic plans. A demonstrable track record of being accountable and responsible for getting things done and driving outcomes. Desirable but not essential: Experience working on digital products using agile methodologies. Experience leading on user research and experimentation techniques including AB testing. Experience working in the education sector. Technical understanding. Experience working in a B2C environment. Experience working with development and design teams. SEO experience. Understanding of Core Web Vitals and their impact on site performance. Experience working on digital products with large data sets. Experience using data and analytics tools including: MixPanel, GA, Tableau, Looker. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave - increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that's not all. Outside of these standard benefits we also offer resources to allow professional growth and we'llness initiatives to nurture a healthy mindset: Free subscription to the Calm App - the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global we'llness team, with mental health first aiders globally EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive we'llness with 24/7 helpline available through Truworth we'llness Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning - with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme
Role: Full-Stack Software Engineer Location: Bangalore, India Job type: Full time, permanent Working arrangement: Hybrid Why QS At QS, we believe that work should empower you. That s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do - we collaborate, respect and support each other. It s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you ll be responsible for implementing real change in the international higher education landscape. You ll take on meaningful challenges that see a positive impact across the business and the wider sector. We re confident you ll feel right at home here. QS was named as one of Newsweek s Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation - putting us among the top 28% of workplaces globally - it s official: QS is a place where everyone can thrive. As a Full-Stack Software Engineer, this is what you ll be doing: At QS, we are dedicated to transforming the higher education landscape through our diverse range of products. As a Full-Stack Software Engineer , you will play a vital role in building and maintaining our Partner Discovery solution, a new innovative tool, designed to help universities to identify and connect with potential partners worldwide. This is an exciting opportunity to influence a product from its inception, creating features and ensuring seamless integration and functionality, all contributing to a project that will redefine partnership discovery in the education sector. Role responsibilities: The key duties and responsibilities of this role are: Full - stack development : Design and implement responsive web UIs in React/Next.js and build out the back - end services that power them. Feature delivery support : Develop new features, enhance existing functionality, troubleshoot issues, and provide production support. API integration : Connect front - end components to internal/external APIs - whether that s tRPC, REST, GraphQL, gRPC or other RPC frameworks. Database design ORM usage : Model data and write efficient queries in MySQL (or other RDBMS) and NoSQL stores. While we use Drizzle - ORM, experience with Prisma, TypeORM, Sequelize or similar libraries is highly valued. Architecture system reliability : Perform requirements analysis, code and system risk reviews, and drive improvements in usability, automation, test coverage and reliability. Agile collaboration : Work as an engaged member of our Scrum squad - pairing with back - end engineers, QA, DevOps, UX designers, product managers and business analysts to deliver end - to - end solutions. CI/CD DevOps awareness : Participate in automated builds, deployments and infrastructure as code. Familiarity with tools like GitHub Actions, Jenkins, Docker or Kubernetes is a plus. And any other duties that fall within the scope and purpose of the role. Key skills and experience: The following skills, knowledge, experience, and qualifications are required to perform the role: Web technologies : Strong commercial experience with React and Next.js. JavaScript/TypeScript : Comfortable with modern JS (ES6+) and TypeScript across front - and back - end codebases. API frameworks : Hands - on experience with RPC/REST/GraphQL/gRPC - bonus for tRPC familiarity. ORMs databases : Proficient writing SQL; solid understanding of MySQL or PostgreSQL and NoSQL systems. Experience with Drizzle - ORM, Prisma, TypeORM, Sequelize or equivalent. Dev tools workflows : Git (GitHub/GitLab/Bitbucket), linting (ESLint), formatting (Prettier), Storybook, unit/integration testing (Jest, React Testing Library, Playwright). Cloud services : Exposure to AWS (Cognito, S3, SES, Lambda), serverless or container - based deployments. UI frameworks : Familiarity with Tailwind, MUI, Bootstrap or similar design systems. Mindset : Curious, proactive problem-solver who seeks continuous learning and improvement. So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We re behind the world s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave - increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App - the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning - with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you ve heardGreat, apply now! As a candidate, we know the application and interview process can be daunting and so it s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
Role: IT Security Specialist Location: Bangalore, India Job type: Full time, permanent Working arrangement: Hybrid Why QS? At QS, we believe that work should empower you. That s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do - we collaborate, respect and support each other. It s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you ll be responsible for implementing real change in the international higher education landscape. You ll take on meaningful challenges that see a positive impact across the business and the wider sector. We re confident you ll feel right at home here. QS was named as one of Newsweek s Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation - putting us among the top 28% of workplaces globally - it s official: QS is a place where everyone can thrive. As an IT Support Specialist, this is what you ll be doing: We are seeking a skilled and experienced IT Security Specialist to join our Corporate IT team, based in Bangalore. This hybrid role combines on-the-ground IT support for our local office with global responsibility for cybersecurity oversight, helping to secure our infrastructure, SaaS platforms, endpoints, and networks from modern cyber threats. You will play a critical role in safeguarding our digital environment, ensuring compliance with security standards, supporting endpoint management, and delivering hands-on IT assistance to team members. You ll work closely with the wider Corporate IT team, Data Security and Compliance, and cross-functional partners to ensure the confidentiality, integrity, and availability of systems, while also contributing to key infrastructure projects. Role responsibilities: Local IT Support and Technical Operations Deliver responsive, effective day-to-day technical support for employees in the Bangalore office. Provide support across hardware, software, SaaS platforms, and user account administration. Act as the primary IT liaison for office infrastructure upgrades, re-fits, and relocations, including cabling, AV, and hardware setup both locally and globally. Lead secure onboarding and offboarding of users, ensuring access control policies are enforced. Cybersecurity Leadership and Risk Management Defend the organisation s systems, SaaS applications, networks, and endpoints against cyber threats. Administer and maintain security tooling including Endpoint Detection and Response (EDR) platforms, firewalls, patch management systems, and other network security appliances. Implement and enforce network security policies, endpoint protection, identity and access controls, and data loss prevention measures. Monitor, assess, and respond to cybersecurity incidents in coordination with global IT and Compliance teams. Stay informed on emerging security threats, vulnerabilities, and regulatory changes; recommend and implement updates accordingly. Compliance, Governance & Asset Management Support compliance with IT security frameworks and internal policy, including participation in regular audits, security assessments, and vulnerability scans. Share regular monthly reporting on vulnerability management to senior stakeholders. Collaborate with the Data Security and Compliance team to fulfill ISO 27001 and other security standards where applicable. Manage IT asset lifecycle: maintain a Configuration Management Database (CMDB) and asset register covering provisioning, sustainability, and secure disposal. Ensure all endpoints and devices remain compliant with corporate patch management policies and procedures. Promote sustainable IT operations, including responsible asset lifecycle management, minimising unnecessary data storage, and encouraging green technology practices wherever possible. Collaboration, Projects and Continuous Improvement Partner with the broader Corporate IT, Security, and Operations teams on cross-functional projects and process improvements. Provide expert cybersecurity guidance to internal stakeholders and end-users, helping foster a culture of security awareness. Champion data security principles across the organisation, proactively educating team members on secure practices and helping to embed a culture of compliance and risk awareness. Lead or contribute to IT projects related to systems implementation, upgrades, or process automation within IT Support. Act as a key interface between end-users and the wider Corporate IT team, escalating or resolving issues with vendors as required. Any other duties that fall within the scope and purpose of the role. Key skills and experience: Strong knowledge of modern cybersecurity principles, tools, and techniques. Experience securing cloud-based and SaaS applications (e.g., Microsoft 365, Atlassian tools, Helpdesk management). Hands-on experience in IT Security engineering or a related field. Familiarity with endpoint protection, patch management tools, and vulnerability management solutions. Solid understanding of network security (e.g., firewalls, VPNs, Wi-Fi, network segmentation). Experience with incident response and managing cybersecurity incidents effectively. Strong problem-solving skills and the ability to work independently. Ability to explain complex information to non-technical users. Excellent communication and documentation skills. Preferred Qualifications: A degree in Computer Science, Information Systems, or a related field is often required. Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: O365 Fundamentals, CCNA, CISA are beneficial. Experience with MDM (Mobile Device Management) and EDR (Endpoint Detection and Response) tools, Asset Management, IT Helpdesk tools like Service Desk. Familiarity with compliance frameworks (e.g., ISO 27001, ISO 27701, GDPR). So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We re behind the world s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave - increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App - the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs - including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning - with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
Role: Software Engineer (PHP) Location: Bangalore, India Job type: Full time, permanent Working arrangement: Hybrid Why QS At QS, we believe that work should empower you. Thats why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do we collaborate, respect and support each other. Its our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, youll be responsible for implementing real change in the international higher education landscape. Youll take on meaningful challenges that see a positive impact across the business and the wider sector. Were confident youll feel right at home here. QS was named as one of Newsweeks Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally its official: QS is a place where everyone can thrive. As a Software Engineer, this is what youll be doing: At QS, we are dedicated to transforming the higher education landscape through our diverse range of products. As part of our software development team, you will play a vital role in updating and enhancing our MoveON SaaS solution, which helps universities to manage global partnerships and streamline the processes that support international student exchanges and other mobility programs. This position offers a dynamic environment where you&aposll have to grow within a mission-driven company committed to empowering education through technology. Role responsibilities: The key duties and responsibilities of this role are: Develop and innovate: Write clean, well-structured, and efficient code using PHP, JavaScript, HTML, and CSS to advance the MoveON SaaS platform. Contribute to growth: Assist in the development and continuous improvement of our SaaS products, ensuring they meet the evolving needs of global universities. Collaborate and learn: Work with senior developers to contribute to different modules across platforms, enhancing both your technical skills and the product&aposs functionality. Troubleshoot and optimise: Assist in identifying, troubleshooting, and resolving issues within our existing products to ensure smooth operation and seamless user experience. Ensure compatibility: Support cross-browser and cross-platform compatibility to maintain a consistent experience for all users across our diverse product offerings. Optimise performance: Contribute to performance optimization initiatives to reduce loading times and enhance user experience across our platforms. Build and maintain: Develop back-end portals with optimized databases, supporting various user requirements. And any other duties that fall within the scope and purpose of the role. Key skills and experience: The following skills, knowledge, experience, and qualifications are required to perform the role: Proficiency in PHP web frameworks such as Laminas or CodeIgniter, with experience in using PHP to build dynamic applications. Understanding of front-end technologies including JavaScript, HTML, and CSS, with an emphasis on creating engaging and responsive user interfaces. Knowledge of Object-Oriented Programming using PHP, enabling you to design modular and maintainable code. Experience with SQL/NoSQL databases, alongside familiarity with RESTful APIs and their integration. Problem-solving capabilities with a focus on troubleshooting and debugging effectively Strong commitment to writing clean, maintainable code, and an eye for detail. Collaborative mindset with excellent communication skills that facilitate effective teamwork. Self-driven with the ability to work independently, seeking guidance as needed to achieve goals. So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. Were behind the worlds most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the worlds leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and youll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, were strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But thats not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what youve heard Great, apply now! As a candidate, we know the application and interview process can be daunting and so its important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Show more Show less
Role : Enrolment Specialist, Uzbekistan Location: Tashkent Job type: Full time Working arrangement: Remote Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive. The Role The successful candidate will be a proven self-starter with the ability to work across multiple channels to support student enrolments to QS partner institutions. The role will focus on building the multi-channel strategy and execution for international student enrolments across Ukraine & Eastern Europe as we grow this new division of QS. The role requires being equally comfortable working with students, parents, B2B partners, college counsellors, institutional partners and a wide range of QS team members. Most importantly, the successful candidate will believe in our mission of enabling motivated students to access the best education options around the world. This role will report to the Head of region, EECA. Role responsibilities Working directly with qualified students and parents to provide expert guidance and counselling support Supporting QS online or offline events in the region Proactively source, onboard, and train high school, language schools, college counsellors, and other local education partners Identify select highly qualified and professional educational agencies to explore deeper partnership opportunities with QS Work across our global team to provide best practices, training and destination specific knowledge Deliver in-person and online presentations for students, parents, recruitment partners, and counsellors Ensure terms of contracts are clearly defined and adhered to Work across teams to respond to program and school inquiries as well as requests from our B2B and school partners Maintain up-to-date records of program requirements, scholarships, and deadlines with the QS regional admission teams What’s in it for me? Opportunity to play a key role in developing a new part of QS focused multi-channel enrolment support Opportunity to lead the development of QS student enrolments across Ukraine & Eastern Europe with potential for significant growth and management potential Opportunity to earn above a base salary with uncapped bonus potential Key Skills And Experience The ideal candidate will have: Demonstrated knowledge and experience Proven experience in sales and customer service within the international higher education space Expertise in institutions, admissions requirements, and visa processes for major study destinations (USA, Canada, UK, EU, Australia) Experience working with an educational agency and/or international institutions as a representative is a plus Experience prospecting and qualifying student inquires using local knowledge Experience delivering high levels of customer service to B2B partners and families Knowledge of the international education industry, local high school networks, local universities, and education agents in your territory Technical Skills And Qualifications Working knowledge of spreadsheets, Microsoft Word, PowerPoint and Outlook Experience working with a CRM (Hubspot, Salesforce, etc.) Ability to work across cultures and languages Advanced English skills and fluency in Ukrainian and Russian are a must Behavioural competencies Strong presentation and public speaking skills Exceptional interpersonal, verbal and written communication skills Strong problem-solving skills with the ability to handle objections Ability to thrive in a collaborative environment Aptitude for prioritizing tasks with a high attention to detail to ensure information accuracy Strong organisation and project management skills Ability to understand critical issues and bring appropriate resolution to complex issues So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event Support for volunteering and study leave Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you’ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
Role: Regional Director of Client Partnerships – Latin America Location: Latin America Job type: Fixed Term Contract Full Time, Remote Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive. As a Regional Director of Client Partnerships, this is what you’ll be doing: We are seeking a dynamic and experienced individual with a deep understanding and extensive network within the Higher Education sector. If you have experience working at a university, with a vendor serving the sector, or within a regulatory body, and are passionate about creating meaningful partnerships, this role is for you. As a Regional Director of Client Partnerships, you’ll have the opportunity to take ownership of your own portfolio of clients, driving operational and consultative sales activities to meet both your personal and the company’s revenue goals. Your role will involve a balanced mix of account management, strategic outreach, and client acquisition, allowing you to provide a truly personalised and high-impact experience for our university partners and clients. Role responsibilities Collaborate with a talented, experienced team to develop an innovative communications strategy, reaching prospective clients via phone, email, webinars, and other digital channels to drive client acquisition. Take charge of your own portfolio, meeting a personal revenue target through a blend of account management and acquiring new clients. Maintain detailed, up-to-date records of client interactions within our CRM, ensuring a personalised experience that reflects client preferences and needs. Share best practices and work closely with cross-functional teams to continuously enhance the client experience. Contribute to the creation of dashboards to track the effectiveness of your efforts in line with key performance indicators (KPIs) and revenue goals. Leverage your entrepreneurial mindset to scale your client base, developing new strategies to support the sales team in driving client acquisition. Any other duties that fall within the scope and purpose of the role. Key Skills And Experience A deep network within the Higher Education space in the Latin American region. Established relationships with University leaders, including Admission Directors, Deans, and Recruitment Leads, as well as industry influencers. Experience working with regulatory bodies, associations, or vendors serving the Higher Education community. A thorough understanding of domestic and international recruitment strategies, particularly in the higher education sector. Expertise in digital recruitment products and their value propositions. Strong sales process experience, including pipeline and opportunity management, forecasting, territory and account planning, and building lasting client relationships. Proven experience in sales, business development, admissions, or recruitment. A Bachelor’s degree is required, and a Master’s degree is preferred. Familiarity with CRM systems and a data-driven approach to your work. Excellent communication skills with the ability to build strong relationships. Comfortable with the Microsoft suite. Willingness to travel domestically to attend conferences and client meetings. Self-motivated, goal-driven, and eager to contribute to the success of the team. Qualifications Bachelor’s degree in a relevant field; an MBA or advanced degree is preferred. Proven track record of successful partnership management or senior leadership roles, ideally within the higher education, consulting, or international business sectors. Exceptional strategic planning and execution skills. Strong interpersonal and negotiation abilities. Proficiency in English and Spanish (Portuguese proficiency is a plus). Willingness to travel within Latin America and the Caribbean, as well as to other global locations as required. Holding a valid passport without travel restrictions to any of the countries in the assigned territory. Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply. So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. Benefits Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event Support for volunteering and study leave Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you’ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR Please share your resume in English.
Role: Admissions Assessment Officer Location: Bangalore Job type: Full time, Permanent Note- This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week. Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive. The role The Admissions Assessment Officer is focused on these key areas: 1- To review and process applications ensuring that applicants meet the entry requirement standards on behalf of our clients in UK and ANZ regions 2- Verifying and assessing student applications as part of the overall admissions process 3- Checking for application documentation completeness and following up with applicants to progress their applications and increasing conversion activities Role responsibilities Process and assess student applications in accordance with the client’s admissions policies and guidelines Ensure application assessment services are delivered in line with client protocols Verify and check applicant information and documents, including English language results, academic certificates and transcripts, personal identification documents, and any other university requirements Process documentation for credibility checks and interviews, including reviewing applicants’ financial documents, if required Respond to student and agent enquiries promptly and effectively Maintain data integrity at all times Communicate with clients in a positive, constructive, and professional manner Comply with client policies, procedures, and relevant legislation Ensure Quality Assurance (QA) standards are consistently met Maintain timely turnaround of all applications in line with agreed KPIs Other responsibilities: Accurately record daily tasks and volumes as directed by the line manager Demonstrate agility and flexibility in working across multiple client systems while maintaining consistency in quality and meeting expectations Key skills and experience Strong attention to detail is essential. Prior experience in international university admissions is highly desirable. Solid understanding of international qualifications and their relevance for entry into UK or Australian universities is an advantage. Ability to prepare and present documentation in a clear, accurate, and professional manner. Strong organizational skills, with the ability to prioritize tasks and meet deadlines effectively. Proven ability to work both independently and collaboratively as part of a diverse team. Strong analytical and problem-solving skills, with the ability to think critically and adapt to challenges. Effective communication skills in English, both written and verbal. Commitment to contributing toward the team’s objectives and shared goals. Proficiency in basic computer applications such as Microsoft Word, Excel, Outlook, and familiarity with student management systems such as E-Vision, StudyLink, or similar platforms. So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you’ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
Role: Admissions Assessment Officer Location: Bangalore Job type: Full time, Permanent Note- This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week. Why QS At QS, we believe that work should empower you. Thats why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do we collaborate, respect and support each other. Its our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, youll be responsible for implementing real change in the international higher education landscape. Youll take on meaningful challenges that see a positive impact across the business and the wider sector. Were confident youll feel right at home here. QS was named as one of Newsweeks Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally its official: QS is a place where everyone can thrive. The role The Admissions Assessment Officer is focused on these key areas: 1- To review and process applications ensuring that applicants meet the entry requirement standards on behalf of our clients in UK and ANZ regions 2- Verifying and assessing student applications as part of the overall admissions process 3- Checking for application documentation completeness and following up with applicants to progress their applications and increasing conversion activities Role responsibilities Process and assess student applications in accordance with the clients admissions policies and guidelines Ensure application assessment services are delivered in line with client protocols Verify and check applicant information and documents, including English language results, academic certificates and transcripts, personal identification documents, and any other university requirements Process documentation for credibility checks and interviews, including reviewing applicants financial documents, if required Respond to student and agent enquiries promptly and effectively Maintain data integrity at all times Communicate with clients in a positive, constructive, and professional manner Comply with client policies, procedures, and relevant legislation Ensure Quality Assurance (QA) standards are consistently met Maintain timely turnaround of all applications in line with agreed KPIs Other responsibilities: Accurately record daily tasks and volumes as directed by the line manager Demonstrate agility and flexibility in working across multiple client systems while maintaining consistency in quality and meeting expectations Key skills and experience Strong attention to detail is essential. Prior experience in international university admissions is highly desirable. Solid understanding of international qualifications and their relevance for entry into UK or Australian universities is an advantage. Ability to prepare and present documentation in a clear, accurate, and professional manner. Strong organizational skills, with the ability to prioritize tasks and meet deadlines effectively. Proven ability to work both independently and collaboratively as part of a diverse team. Strong analytical and problem-solving skills, with the ability to think critically and adapt to challenges. Effective communication skills in English, both written and verbal. Commitment to contributing toward the teams objectives and shared goals. Proficiency in basic computer applications such as Microsoft Word, Excel, Outlook, and familiarity with student management systems such as E-Vision, StudyLink, or similar platforms. So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. Were behind the worlds most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the worlds leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and youll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, were strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But thats not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what youve heard Great, apply now! As a candidate, we know the application and interview process can be daunting and so its important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR Show more Show less
Role: Admissions Assessment Officer Location: Bangalore Job type: Full time, Permanent Note- This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week. Why QS At QS, we believe that work should empower you. That s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do we collaborate, respect and support each other. It s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you ll be responsible for implementing real change in the international higher education landscape. You ll take on meaningful challenges that see a positive impact across the business and the wider sector. We re confident you ll feel right at home here. QS was named as one of Newsweek s Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally it s official: QS is a place where everyone can thrive. The role The Admissions Assessment Officer is focused on these key areas: 1- To review and process applications ensuring that applicants meet the entry requirement standards on behalf of our clients in UK and ANZ regions 2- Verifying and assessing student applications as part of the overall admissions process 3- Checking for application documentation completeness and following up with applicants to progress their applications and increasing conversion activities Role responsibilities Process and assess student applications in accordance with the client s admissions policies and guidelines Ensure application assessment services are delivered in line with client protocols Verify and check applicant information and documents, including English language results, academic certificates and transcripts, personal identification documents, and any other university requirements Process documentation for credibility checks and interviews, including reviewing applicants financial documents, if required Respond to student and agent enquiries promptly and effectively Maintain data integrity at all times Communicate with clients in a positive, constructive, and professional manner Comply with client policies, procedures, and relevant legislation Ensure Quality Assurance (QA) standards are consistently met Maintain timely turnaround of all applications in line with agreed KPIs Other responsibilities: Accurately record daily tasks and volumes as directed by the line manager Demonstrate agility and flexibility in working across multiple client systems while maintaining consistency in quality and meeting expectations Key skills and experience Strong attention to detail is essential. Prior experience in international university admissions is highly desirable. Solid understanding of international qualifications and their relevance for entry into UK or Australian universities is an advantage. Ability to prepare and present documentation in a clear, accurate, and professional manner. Strong organizational skills, with the ability to prioritize tasks and meet deadlines effectively. Proven ability to work both independently and collaboratively as part of a diverse team. Strong analytical and problem-solving skills, with the ability to think critically and adapt to challenges. Effective communication skills in English, both written and verbal. Commitment to contributing toward the team s objectives and shared goals. Proficiency in basic computer applications such as Microsoft Word, Excel, Outlook, and familiarity with student management systems such as E-Vision, StudyLink, or similar platforms. So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We re behind the world s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you ve heardGreat, apply now! As a candidate, we know the application and interview process can be daunting and so it s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
Role: In-Country Representative (South Asia) Location: Bangalore or Mumbai Job type: Full time, Permanent Working arrangement: Hybrid Note- This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week. Why QS At QS, we believe that work should empower you. Thats why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do we collaborate, respect and support each other. Its our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, youll be responsible for implementing real change in the international higher education landscape. Youll take on meaningful challenges that see a positive impact across the business and the wider sector. Were confident youll feel right at home here. QS was named as one of Newsweeks Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally its official: QS is a place where everyone can thrive. The Role: QS is supporting the Glasgow Caledonian University (GCU) seeking a dynamic and highly motivated regional student recruitment talent to help the university in driving international student recruitment initiatives in South Asia region. The successful candidate will play a crucial role in recruiting and advising prospective students from South Asia region for both undergraduate and graduate programs. Role responsibilities: Serve as the GCU representative for international student enrolment in the region, with awareness of opportunities and potential challenges/threats within the region Establish a network of relationships to effectively support and maximize regional recruitment to meet GCU international student enrolment goals Increase leads and international student applications through the development of proactive recruitment activities and engagement, including and not limited to information sessions, webinars. Responsible for meeting application and enrollment goals Effectively manage all event logistics, communications, and support partners / vendors relationships, in collaboration with GCU team Ensure that all regional recruitment activities are aligned with best practices in enrolment management and recruitment of QS & GCU Regular communication with GCU team to ensure activities are aligned with institutional and enrolment goals Report regularly on outcomes of all activities related to the role and responsibilities, including relevant metrics and accurate data The candidate may perform other related duties as assigned. The position is preferable to be based in Bangalore or Mumbai, India and requires significant travel throughout the country, typically up to 40%, with flexibility as needed and to occasionally support virtual events outside of standard working hours. There will be requirements to travel to other neighboring countries within the region occasionally, depending on the university needs and market movement. The candidate will engage in the following job relevant responsibilities including: Recruitment: representing the university at recruitment events (fairs, school visits, webinars, open days and counsellor events), communicating with prospective students, providing academic program information Partner Management: build visibility and trust with authorized in-region recruitment partners, delivering training and brand education to enable partners to recruit international students to GCU, while ensuring the quality and credibility of application is met. Partner Development: Identify and cultivate strong relationships with international schools, local universities, and other feeder institutions. Application support: providing information to prospective students on the application process, including application deadlines, application requirements, procedures for submission etc. Alumni engagement: hosting alumni events to engage alumni Data collection: the candidate will be expected to document all leads and related activities in a consistent manner as required KPIs Reports demonstrating regular, timely and consistent outreach and communication with prospective students, as well as activities and events Achieve application & enrollment goals set for assigned program Key skills and experience: Essential Requirements: Educated to a first-degree level or equivalent professional experience, particularly in the higher education sector. Strong proficiency in English, with advanced communication skills (spoken and written). Willingness and ability to travel across India and internationally as required. Skilled in preparing and delivering professional presentations and reports in English. Self-motivated, enthusiastic, and able to manage independent travel and work with minimal supervision. Strong problem-solving and organizational abilities to navigate complex situations independently. Excellent attention to detail and strong written communication skills to produce clear, accurate reports and strategic documents. Comfortable working with numerical data, including managing budgets and interpreting statistical information. Strong interpersonal and communication skills to engage effectively with diverse internal and external stakeholders. Understanding of international student recruitment and engagement practices. Familiarity with working alongside educational agencies in India and the South Asia region. Experience supporting or delivering programmes for international students or within higher education settings. Ability to represent and promote a diverse portfolio of education offerings. Effective time management and ability to prioritise tasks in a dynamic environment. Commitment to delivering excellent customer service and student support. Proven ability (or strong potential) to contribute to and achieve enrolment or recruitment goals. Highly Desirable Criteria Postgraduate or international higher education study experience Experience working with domestic universities, secondary schools, English language schools and other preparatory entities. Ability to speak the local language Experience collaborating interdepartmentally and/or externally. Experience of effectively using CRM and data management tools, virtual engagement platforms, and productivity tools. Advanced knowledge of Excel and Microsoft office. Experience liaising with a geographically and culturally diverse team. An awareness of issues in marketing educational services in an international context. Sensitive to intellectual property and data protection So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. Were behind the worlds most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the worlds leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and youll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, were strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture Like what youve heard Great, apply now! As a candidate, we know the application and interview process can be daunting and so its important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Show more Show less
Role: In-Country Representative (South Asia) Location: Bangalore or Mumbai Job type: Full time, Permanent Working arrangement: Hybrid Note- This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week. Why QS At QS, we believe that work should empower you. That s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do we collaborate, respect and support each other. It s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you ll be responsible for implementing real change in the international higher education landscape. You ll take on meaningful challenges that see a positive impact across the business and the wider sector. We re confident you ll feel right at home here. QS was named as one of Newsweek s Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally it s official: QS is a place where everyone can thrive. The Role: QS is supporting the Glasgow Caledonian University (GCU) seeking a dynamic and highly motivated regional student recruitment talent to help the university in driving international student recruitment initiatives in South Asia region. The successful candidate will play a crucial role in recruiting and advising prospective students from South Asia region for both undergraduate and graduate programs. About Glasgow Caledonian University (GCU) Glasgow Caledonian the largest and leading modern university in Scotland is a vibrant, values-led university with campuses in the heart of Glasgow and London. Were committed to high-quality education and research supporting the communities we serve, and we have strong partnerships with employers to ensure our students get the careers they dream of and deserve. With a wide range of professionally accredited courses and links with over 300 industry partners, we have the highest proportion of employed graduates with 92% of students in employment or further study within 15 months of graduating (HESA 2025). We also have the highest proportion of undergraduate level graduates in highly skilled occupations compared to other Scottish modern universities. Glasgow Caledonian is Scotland s leading provider of Graduate Apprenticeships. We have transnational partnerships around the world, supporting more than 22,000 students from nearly 120 countries, and strive for accessible education to help more people into university. Role responsibilities: Serve as the GCU representative for international student enrolment in the region, with awareness of opportunities and potential challenges/threats within the region Establish a network of relationships to effectively support and maximize regional recruitment to meet GCU international student enrolment goals Increase leads and international student applications through the development of proactive recruitment activities and engagement, including and not limited to information sessions, webinars. Responsible for meeting application and enrollment goals Effectively manage all event logistics, communications, and support partners / vendors relationships, in collaboration with GCU team Ensure that all regional recruitment activities are aligned with best practices in enrolment management and recruitment of QS & GCU Regular communication with GCU team to ensure activities are aligned with institutional and enrolment goals Report regularly on outcomes of all activities related to the role and responsibilities, including relevant metrics and accurate data The candidate may perform other related duties as assigned. The position is preferable to be based in Bangalore or Mumbai, India and requires significant travel throughout the country, typically up to 40%, with flexibility as needed and to occasionally support virtual events outside of standard working hours. There will be requirements to travel to other neighboring countries within the region occasionally, depending on the university needs and market movement. The candidate will engage in the following job relevant responsibilities including: Recruitment: representing the university at recruitment events (fairs, school visits, webinars, open days and counsellor events), communicating with prospective students, providing academic program information Partner Management: build visibility and trust with authorized in-region recruitment partners, delivering training and brand education to enable partners to recruit international students to GCU, while ensuring the quality and credibility of application is met. Partner Development: Identify and cultivate strong relationships with international schools, local universities, and other feeder institutions. Application support: providing information to prospective students on the application process, including application deadlines, application requirements, procedures for submission etc. Alumni engagement: hosting alumni events to engage alumni Data collection: the candidate will be expected to document all leads and related activities in a consistent manner as required KPIs Reports demonstrating regular, timely and consistent outreach and communication with prospective students, as well as activities and events Achieve application & enrollment goals set for assigned program Key skills and experience: Essential Requirements: Educated to a first-degree level or equivalent professional experience, particularly in the higher education sector. Strong proficiency in English, with advanced communication skills (spoken and written). Willingness and ability to travel across India and internationally as required. Skilled in preparing and delivering professional presentations and reports in English. Self-motivated, enthusiastic, and able to manage independent travel and work with minimal supervision. Strong problem-solving and organizational abilities to navigate complex situations independently. Excellent attention to detail and strong written communication skills to produce clear, accurate reports and strategic documents. Comfortable working with numerical data, including managing budgets and interpreting statistical information. Strong interpersonal and communication skills to engage effectively with diverse internal and external stakeholders. Understanding of international student recruitment and engagement practices. Familiarity with working alongside educational agencies in India and the South Asia region. Experience supporting or delivering programmes for international students or within higher education settings. Ability to represent and promote a diverse portfolio of education offerings. Effective time management and ability to prioritise tasks in a dynamic environment. Commitment to delivering excellent customer service and student support. Proven ability (or strong potential) to contribute to and achieve enrolment or recruitment goals. Highly Desirable Criteria Postgraduate or international higher education study experience Experience working with domestic universities, secondary schools, English language schools and other preparatory entities. Ability to speak the local language Experience collaborating interdepartmentally and/or externally. Experience of effectively using CRM and data management tools, virtual engagement platforms, and productivity tools. Advanced knowledge of Excel and Microsoft office. Experience liaising with a geographically and culturally diverse team. An awareness of issues in marketing educational services in an international context. Sensitive to intellectual property and data protection So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We re behind the world s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you ve heardGreat, apply now! As a candidate, we know the application and interview process can be daunting and so it s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
Role: Product Enablement Specialist Location: Bangalore, India Job type: Full time, permanent Working arrangement: Hybrid Why QS At QS, we believe that work should empower you. That s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do we collaborate, respect and support each other. It s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you ll be responsible for implementing real change in the international higher education landscape. You ll take on meaningful challenges that see a positive impact across the business and the wider sector. We re confident you ll feel right at home here. QS was named as one of Newsweek s Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally it s official: QS is a place where everyone can thrive. As a Product Enablement Specialist, this is what you ll be doing: As a Product Enablement Specialist , you ll play a key role in helping QS product teams more effectively engage and influence both prospective and existing customers primarily higher education institutions by translating product value into compelling, insight-led narratives. You will support the creation of engaging enablement materials, data-backed stories, and presentation content that bring our products to life for diverse audiences. Your work will directly contribute to how we communicate the purpose, benefits, and impact of our solutions, helping prospects understand how we solve their challenges and helping clients unlock more value from the tools they already use. This is a dynamic role at the intersection of marketing, sales enablement and customer engagement ideal for someone who enjoys working with data, crafting great content, and shaping how users experience a product. You ll develop a strong understanding of user behaviour, build assets that support sales and customer success conversations, and help improve the overall journey from first impression to long-term adoption. Role responsibilities: Translate customer insights, product usage data, and market feedback into presentations and content that showcase the value of QS products to both prospects and clients. Design visually engaging and persuasive pitch decks, case studies, and product walkthroughs to support product demos, campaigns, and events. Develop onboarding and education materials (e.g. getting started guides, product tips, user templates) to help customers understand and adopt key features. Partner with product, marketing, and customer success teams to ensure consistent messaging and enablement across the customer lifecycle. Collaborate with the data team to extract and present insights that inform storytelling and drive engagement. Contribute to customer workshops, webinars, and feedback sessions with pre-read materials, talking points, and summary content. Monitor client and prospect interactions to identify content gaps and propose new resources or formats to address them. Maintain a centralised repository of enablement materials, ensuring content is current and tailored for different stages of the buyer and user journey. Key skills and experience: Strong communication and storytelling skills written, visual, and verbal with the ability to simplify complex ideas and tailor messages to different audiences. Ability to work with data (e.g. survey results, usage metrics, customer quotes) and turn it into clear, persuasive content. Confidence using tools such as PowerPoint, Canva, Excel, or similar for content development and reporting. A collaborative mindset and willingness to work across multiple functions (e.g. product, marketing, sales, customer success). Organised, detail-oriented, and able to manage multiple tasks and deadlines effectively. A curious, self-driven learner who enjoys exploring how products create value and how users engage with them. Prior experience or familiarity with SaaS, higher education, or product-focused teams is an advantage, but not required. So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We re behind the world s most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you ve heardGreat, apply now! As a candidate, we know the application and interview process can be daunting and so it s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages, and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive.
Role: Senior Digital Marketing Executive Location: Mumbai Job type: Full time, Permanent Working arrangement: Hybrid Note-This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive. The role QS is looking for a dynamic, hands-on Senior Digital Marketing Executive to bring our India strategy to life. As part of the APAC Candidate Marketing team within our Student Recruitment division, you’ll own the end-to-end execution of QS India’s social media presence. From crafting engaging content and building influencer partnerships, to supporting outreach initiatives that connect with students and institutional partners, you’ll be the creative force driving our local digital voice. Your day-to-day will be varied and impactful - creating content that inspires learners, shaping collaborations that amplify our reach, and supporting B2C and B2B campaigns and events that strengthen QS’s presence in India. This isn’t just another marketing role. It’s your chance to blend creativity with strategy, to make a real difference in how students and institutions experience QS, and to be part of a global mission: helping motivated people everywhere realise their potential through education and career development. Role responsibilities Own and manage QS India’s social media presence (Instagram, Facebook, WhatsApp Channel), with a focus on Gen Z and prospective student engagement Create static and motion creatives, reels, and user-generated content tailored to the interests and preferences of student audiences in India Collaborate with influencers and student creators to deliver relevant short-and long-form content Monitor, analyse, and optimise social media performance using tools like HubSpot and platform analytics Engage and grow the community by responding to comments and messages across platforms Develop digital marketing assets including ad copy, creatives, SMS, emails, and newsletters for lead generation and event promotions Support the execution of outreach activities, including partnerships with colleges, schools, student communities, and education influencers Assist in the promotion and coordination of online events such as webinars and live sessions Stay informed about digital marketing trends and developments in the international education space Support the marketing team with additional tasks as needed to ensure successful campaign delivery Key Skills And Experience Bachelor’s or master’s degree in marketing or a related field, with demonstrated experience in social media marketing Hands-on experience in content marketing, with a focus on executing social media campaigns for consumer-facing or youth-focused brands Proven ability to create engaging, platform-specific content using Canva or other design/video editing tools; experience with AI tools is a plus Skilled in developing content formats (text, images, videos) for platforms like Instagram, Facebook, Telegram, etc., aligned to student and Gen Z interests Strong creative writing skills for ad copy, emailers, and social media content Experience collaborating with the right mix of social media influencers to create short- and long-form content Comfortable using HubSpot for reporting, lead tracking, and social media monitoring Working knowledge of email and affiliate marketing Experience engaging with student communities is a strong advantage Background in Higher Education or Student Recruitment is a plus Proactive, confident team player who collaborates well across functions Creative, detail-oriented, and solutions-focused with strong execution skills Excellent time management and multitasking abilities; able to meet tight deadlines consistently Excited to travel when required to bring events to life So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. As Standard You Will Have Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture Benefits But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you’ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
Role: In-Country Representative (South Asia) Location: Bangalore or Mumbai Job type: Full time, Permanent Working arrangement: Hybrid Note- This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week. Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst thriving personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive. The Role: QS is supporting the Glasgow Caledonian University (GCU) seeking a dynamic and highly motivated regional student recruitment talent to help the university in driving international student recruitment initiatives in South Asia region. The successful candidate will play a crucial role in recruiting and advising prospective students from South Asia region for both undergraduate and graduate programs. About Glasgow Caledonian University (GCU) Glasgow Caledonian – the largest and leading modern university in Scotland – is a vibrant, values-led university with campuses in the heart of Glasgow and London. We're committed to high-quality education and research supporting the communities we serve, and we have strong partnerships with employers to ensure our students get the careers they dream of and deserve. With a wide range of professionally accredited courses and links with over 300 industry partners, we have the highest proportion of employed graduates with 92% of students in employment or further study within 15 months of graduating (HESA 2025). We also have the highest proportion of undergraduate level graduates in highly skilled occupations compared to other Scottish modern universities. Glasgow Caledonian is Scotland’s leading provider of Graduate Apprenticeships. We have transnational partnerships around the world, supporting more than 22,000 students from nearly 120 countries, and strive for accessible education to help more people into university. Role responsibilities: Serve as the GCU representative for international student enrolment in the region, with awareness of opportunities and potential challenges/threats within the region Establish a network of relationships to effectively support and maximize regional recruitment to meet GCU international student enrolment goals Increase leads and international student applications through the development of proactive recruitment activities and engagement, including and not limited to information sessions, webinars. Responsible for meeting application and enrollment goals Effectively manage all event logistics, communications, and support partners / vendors relationships, in collaboration with GCU team Ensure that all regional recruitment activities are aligned with best practices in enrolment management and recruitment of QS & GCU Regular communication with GCU team to ensure activities are aligned with institutional and enrolment goals Report regularly on outcomes of all activities related to the role and responsibilities, including relevant metrics and accurate data The candidate may perform other related duties as assigned. The position is preferable to be based in Bangalore or Mumbai, India and requires significant travel throughout the country, typically up to 40%, with flexibility as needed and to occasionally support virtual events outside of standard working hours. There will be requirements to travel to other neighboring countries within the region occasionally, depending on the university needs and market movement. The candidate will engage in the following job relevant responsibilities including: Recruitment: representing the university at recruitment events (fairs, school visits, webinars, open days and counsellor events), communicating with prospective students, providing academic program information Partner Management: build visibility and trust with authorized in-region recruitment partners, delivering training and brand education to enable partners to recruit international students to GCU, while ensuring the quality and credibility of application is met. Partner Development: Identify and cultivate strong relationships with international schools, local universities, and other feeder institutions. Application support: providing information to prospective students on the application process, including application deadlines, application requirements, procedures for submission etc. Alumni engagement: hosting alumni events to engage alumni Data collection: the candidate will be expected to document all leads and related activities in a consistent manner as required KPIs Reports demonstrating regular, timely and consistent outreach and communication with prospective students, as well as activities and events Achieve application & enrollment goals set for assigned program Key skills and experience: Essential Requirements: Educated to a first-degree level or equivalent professional experience, particularly in the higher education sector. Strong proficiency in English, with advanced communication skills (spoken and written). Willingness and ability to travel across India and internationally as required. Skilled in preparing and delivering professional presentations and reports in English. Self-motivated, enthusiastic, and able to manage independent travel and work with minimal supervision. Strong problem-solving and organizational abilities to navigate complex situations independently. Excellent attention to detail and strong written communication skills to produce clear, accurate reports and strategic documents. Comfortable working with numerical data, including managing budgets and interpreting statistical information. Strong interpersonal and communication skills to engage effectively with diverse internal and external stakeholders. Understanding of international student recruitment and engagement practices. Familiarity with working alongside educational agencies in India and the South Asia region. Experience supporting or delivering programmes for international students or within higher education settings. Ability to represent and promote a diverse portfolio of education offerings. Effective time management and ability to prioritise tasks in a dynamic environment. Commitment to delivering excellent customer service and student support. Proven ability (or strong potential) to contribute to and achieve enrolment or recruitment goals. Highly Desirable Criteria Postgraduate or international higher education study experience Experience working with domestic universities, secondary schools, English language schools and other preparatory entities. Ability to speak the local language Experience collaborating interdepartmentally and/or externally. Experience of effectively using CRM and data management tools, virtual engagement platforms, and productivity tools. Advanced knowledge of Excel and Microsoft office. Experience liaising with a geographically and culturally diverse team. An awareness of issues in marketing educational services in an international context. Sensitive to intellectual property and data protection So, who are we and what do we do? QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education? We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) 21 days annual leave – increasing to 23 days after 5 years’ service + 8 days casual leave 14 days holiday for the year 2025 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But that’s not all. Outside of these standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual personal development event Support for volunteering and study leave Free subscription to LinkedIn learning – with over 5,000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you’ve heard? Great, apply now! As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
Role: Regional Director of Client Partnerships - Canada Location: Canada Job type: Full time, remote Why QS At QS, we believe that work should empower you. That's why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do we collaborate, respect and support each other. It's our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you'll be responsible for implementing real change in the international higher education landscape. You'll take on meaningful challenges that see a positive impact across the business and the wider sector. We're confident you'll feel right at home here. QS was named as one of Newsweek's Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally it's official: QS is a place where everyone can thrive. We're seeking a dynamic and experienced individual with a deep understanding and extensive network within the Higher Education sector. If you have experience working at a Canadian university, with a vendor serving the sector, or within a regulatory body, and are passionate about creating meaningful partnerships, this role is for you. As a Regional Director of Client Partnerships (Canada), this is what you'll be doing: As a Regional Director of Client Partnerships, you'll have the opportunity to take ownership of your own portfolio of clients, driving operational and consultative sales activities to meet both your personal and the company's revenue goals. Your role will involve a balanced mix of account management, strategic outreach, and client acquisition, allowing you to provide a truly personalised and high-impact experience for our university partners and clients. Role responsibilities Collaborate with a talented, experienced team to develop an innovative communications strategy, reaching prospective clients via phone, email, webinars, and other digital channels to drive client acquisition. Take charge of your own portfolio, meeting a personal revenue target through a blend of account management and acquiring new clients. Maintain detailed, up-to-date records of client interactions within our CRM, ensuring a personalised experience that reflects client preferences and needs. Share best practices and work closely with cross-functional teams to continuously enhance the client experience. Contribute to the creation of dashboards to track the effectiveness of your efforts in line with key performance indicators (KPIs) and revenue goals. Leverage your entrepreneurial mindset to scale your client base, developing new strategies to support the sales team in driving client acquisition. Any other duties that fall within the scope and purpose of the role. Key Skills And Experience A deep network within the Higher Education space in Canada. Established relationships with University leaders, including Admission Directors, Deans, and Recruitment Leads, as well as industry influencers. Experience working with regulatory bodies, associations, or vendors serving the Higher Education community. A thorough understanding of domestic and international recruitment strategies, particularly in the higher education sector. Expertise in digital recruitment products and their value propositions. Strong sales process experience, including pipeline and opportunity management, forecasting, territory and account planning, and building lasting client relationships. Proven experience in sales, business development, admissions, or recruitment. A Bachelor's degree is required, and a Master's degree is preferred. Familiarity with CRM systems and a data-driven approach to your work. Excellent communication skills with the ability to build strong relationships. Comfortable with the Microsoft suite. Willingness to travel domestically to attend conferences and client meetings. Self-motivated, goal-driven, and eager to contribute to the success of the team. Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply. So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We're behind the world's most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world's leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you'll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we're strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. Benefits Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event Support for volunteering and study leave Free subscription to LinkedIn learning with over 5000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you've heard Great, apply now! As a candidate, we know the application and interview process can be daunting and so it's important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
Client Success Manager Location: USA Business unit: Student Recruitment Job type: Full time, permanent Working arrangement: Remote Why QS At QS, we believe that work should empower you. That's why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do we collaborate, respect and support each other. It's our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you'll be responsible for implementing real change in the international higher education landscape. You'll take on meaningful challenges that see a positive impact across the business and the wider sector. We're confident you'll feel right at home here. QS was named as one of Newsweek's Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally it's official: QS is a place where everyone can thrive. The role The Student Recruitment Division comprising Digital, Events, QS Apply and University Branded Services is on a positive growth trajectory. We are evolving our business to optimise our support structure as we look to break into new markets, new products and look to add greater value to the broad spectrum of our product offering across existing markets. QS has been providing services to universities and business schools in the United States and Canada since 1990. We are seeing growth in client acquisition and have strengthened our in-market commercial team to meet our growth ambition. This role is an exciting opportunity to join QS to help build on its strong foundations in North America as we look to scale up in market. You will bring an understanding of the client need and expectation, be able to anticipate client recruitment aspirations and lead the activities within the Student Recruitment Division to ensure our client support structure in North America is fit for purpose. The role will require you to deliver high levels of client focus, service delivery, commercial drive and ambition to make the difference we need working with the operational delivery teams. This role is critical to the success of our growth and client delivery strategies. Reporting to our North American based Senior Account Manager, this role will ensure the delivery of best-in-class customer service and engage with the Commercial team, global customer service colleagues, specialist delivery teams and our Product teams, to design and deliver the commercial success of our client support strategy in North America. Role responsibilities Deliver outstanding customer support across all QS products and services in USA and Canada. Represent the full product portfolio with North American clients across the service life cycle Ensure we delight partners through an exceptional experience to help retain and grow client accounts and enhance our reputation in the market through proactive service delivery working confidently with all client stakeholders from C-suite to front line to deliver solution based and data led positive outcomes. Autonomous coordination of product/campaign delivery and client support as the single point of contact for external partners. Managing the onboarding, set-up and ongoing management of accounts in liaison with service delivery areas. Effective account administration using all agreed tools, systems and processes. Performance Reporting: Demonstrate expertise by taking an insights led approach to strategy and delivery. Ensuring insightful reports on the selection, progress and results of all solutions to demonstrate ROI. Performing analysis that will help identify growth Contribute to the effective optimisation of our account management frameworks, policies and processes on a continuous improvement basis to support the Senior Account Manager in the delivery of a client focused service. Management of renewal conversations in collaboration with the Commercial team. Ensure the financial good health of the client accounts working in conjunction with the Finance Department. Any other duties that fall within the purpose and scope of the role. Key Skills And Experience Significant experience in a customer support and/or university administrative role. Knowledge and experience of recruiting international students to US institutions. Bachelor's degree Knowledge and understanding of student recruitment and university or business school challenges & needs. Commercially astute with the ability to focus on outcomes, deliverables, ROI and performance reporting Experience of complex multi-product sales and service operating environment. A solutions focus with a track record of working collaboratively with cross functional teams to cost effectively deliver great customer experiences. Ability to work to agreed deadlines, maintaining quality under pressure. MS Office proficiency and aptitude for learning new software packages. Desirable Knowledge of the student recruitment market for North America Experience of writing and managing internal processes Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply. So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We're behind the world's most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world's leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you'll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we're strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. Benefits Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event Support for volunteering and study leave Free subscription to LinkedIn learning with over 5000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you've heard Great, apply now! As a candidate, we know the application and interview process can be daunting and so it's important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
Location: USA Business unit: Student Recruitment Job type: Full time, permanent Working arrangement: Remote Why QS At QS, we believe that work should empower you. That's why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do we collaborate, respect and support each other. It's our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you'll be responsible for implementing real change in the international higher education landscape. You'll take on meaningful challenges that see a positive impact across the business and the wider sector. We're confident you'll feel right at home here. QS was named as one of Newsweek's Top 100 Most Loved Workplaces in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation putting us among the top 28% of workplaces globally it's official: QS is a place where everyone can thrive. The role QS has been providing services to universities and business schools in the United States and Canada since 1990. We are seeing growth in client acquisition and have strengthened our in-market commercial team to meet our growth ambition. This role is an exciting opportunity to join QS to help build on its strong foundations in North America as we look to scale up in market. This role will be central to that success in North America working with the Product, Client Partnerships, and customer service teams. The role is for a highly skilled and independent Digital Customer Success Specialist to lead the client services efforts in the allocated region and ensure the seamless execution of digital campaigns, proactive response to client support and streamlining point of contact for clients. In this pivotal role, they will take ownership of managing a diverse range of responsibilities related to digital products and fostering long-lasting client relationships, while driving outstanding results. Predominantly leading on the digital service support, you will proactively manage client onboarding, advise on strategy, and successfully understand their challenges and developing the digital campaigns to meet their student recruitment needs. Role responsibilities You will understand client objectives and deliver tailored digital and student recruitment strategies that optimize brand awareness and performance through digital campaigns and events. Direct Client Liaison: Act as the primary point of contact between our internal execution teams and valued clients. Managing day-to-day communications with institutions regarding QS products and services they purchased. Proactive Customer Engagement: Independently plan and maintain frequent touchpoints with assigned clients, ensuring their needs and expectations are exceeded. Autonomous coordination of campaign delivery and client support: Provide exceptional client support across a range of products with minimal supervision. End-to-End Digital Campaign Coordination: Take the lead in independently coordinating and executing digital campaigns for our allotted region from pre sales support to post-campaign analysis. Tracking: Ensure all sales bookings are promptly recorded and delivery details meticulously tracked. This will include updating client records, sales orders, reports and any changes in a CRM system. Performance Reporting: Demonstrate expertise by independently delivering scheduled and on demand, insightful reports on the progress and results of digital client campaigns and event performance to demonstrate ROI. Performing analysis that will help identify growth opportunities and areas for improvement. Technical Proficiency: Develop an in-depth understanding of all our company's digital services, including website content and SEO, display advertising campaigns, email marketing, and social media. Champion Continuous Improvement: Be an advocate for continuous improvement, identifying areas where we can enhance the digital services and overall client experience. Upselling and Renewals: Independently collaborate with the sales team to support their efforts with client inquiries and drive successful upselling and renewal initiatives. Assist Finance Department to collect payments, resolve any issues and improve the invoicing process where required. Any other duties that fall within the purpose and scope of the role. Essential Key skills and experience Proven experience in independently managing client relationships and executing successful digital campaigns and client support. Exceptional communication (written & oral), strategic thinking, and problem-solving skills. Experience in the North American higher education sector A keen eye for detail will play a crucial role. Demonstrated ability to handle multiple tasks and priorities simultaneously. Ability to work to agreed deadlines, maintaining quality under pressure Technical proficiency with digital marketing tools and platforms. A passion for driving client satisfaction and achieving outstanding results. An ambitious and proactive individual with a proven track record of independent client service excellence and successful digital campaign execution, keen to make a significant impact in the rapidly evolving digital landscape. Strong communication skills will be instrumental in providing exceptional service and swiftly resolving any issues that may arise. CRM software experience (HubSpot preferably) MS Office proficiency and aptitude for learning new software packages Desirable Experience with higher education digital marketing strategy Experience with writing and managing internal processes Please note, if you don't meet all the criteria but believe you have the skills and passion to thrive in this role, we encourage you to apply. So, who are we and what do we do QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success. We're behind the world's most widely read university rankings (Meltwater 2023). Our QS World University Rankings reach hundreds of millions, shaping decisions and guiding futures. Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world's leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education. Join QS and you'll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London. With every talented new hire, business acquisition and bold initiative, we're strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education We take investing in our people very seriously. Benefits Outside of the standard benefits we also offer resources to allow professional growth and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event Support for volunteering and study leave Free subscription to LinkedIn learning with over 5000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what you've heard Great, apply now! As a candidate, we know the application and interview process can be daunting and so it's important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
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