We are looking for skilled and detail-oriented Solar Permit Designers with hands-on experience in preparing residential solar permit plan sets for the US market. The ideal candidate must have a strong grasp of AutoCAD , NEC codes, and solar design layouts. Key Responsibilities: Prepare permit plan sets for residential solar systems using AutoCAD . Design solar panel layouts, single-line diagrams (SLDs), and electrical schematics as per client requirements. Ensure permit designs comply with AHJ (Authority Having Jurisdiction), NEC , and local utility guidelines. Coordinate with project managers and quality teams for design revisions and updates. Maintain accuracy and quality in all design documentation. Meet daily/weekly production targets while ensuring quality standards. Required Skills & Qualifications: 1 - 4 years of experience in solar permit designing for the US market . Proficiency in AutoCAD (mandatory). Knowledge of NEC codes and US solar permitting requirements. Experience with tools like Helioscope, Aurora, or similar is a plus. Attention to detail and ability to work in a fast-paced environment. Good communication skills. Benefits: Competitive salary & performance-based incentives. Opportunity to work with a leading solar design team. Growth and learning opportunities. Supportive work environment. Employment Type: Full-time Industry: Solar Energy / Engineering Services Functional Area: Engineering Design, Solar Permit Drafting Role Category: Design & Drafting Role: Solar Permit Designer

Proficiency in Spanish, Portuguese and English: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.

Description: Job Description Customer Retention Associate: What you will do: 1. Be part of a 24x7 SMB Retention Team 2. Triage issues coming from various channels such as phone, chat, email or web portal (Blended process) 3. Prioritize customer urgency and issues 4. Search and reuse information from internal information repositories 5. Log all incidents, requests and customer interactions into the case management system 6. Drive issues through the organization with urgency 7. Assess customer sentiment at all stages during the communication 8. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism 9. Understand the business impact of issues 10. Stay calm under stressful conditions while driving issues forward 11. Quickly learn and apply new knowledge and concepts Required Skills for the Job: 1. Maintain excellent knowledge of our products and services to understand customer's needs. 2. Respond to incoming requests for cancellation of services and build quick rapport with the customers using assertiveness and confidence to educate and persuade them to remain with us. 3. Apply sales/retentions methodologies and problem-solving strategies to best position retention offers and services while providing long-term, individualized solutions to customers and closing all saves with integrity. 4. Use appropriate questioning techniques to determine the exact nature of the contact and fully understand the customers request or issue. 5. Identify opportunities to turn dissatisfied customers into happy customers. 6. Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us. 7. Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation. 8. Report regularly to their respective manager on all activities relating to the role. 9. Deliver a high quality, business to business support service resolving customer enquiries at the first point of contact wherever possible. 10. Always act in a mature and professional manner towards customers and all Adobe employees. 11. Communicate and articulate clearly with the customers (in both verbal and written communication), providing a professional and competent standard of phone and online support, with excellent spelling, grammar and attention to detail 12. Show confidence and willingness to assist customers in resolving any open requests for support, assistance, or information about their services 13. Follow documented procedure for the type of contact the customer needs using tools & resources to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.). 14. Demonstrate technical/procedure knowledge with the ability to provide an accurate and complete solution to the customer needs. 15. Manage all required follow-up work on time and aim to meet or exceed customer’s expectations

This position is for a FORTUNE 100 Client based in NOIDA. Role & responsibilities Be part of a 24x7 Enterprise Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Sales acumen and flair to upsell & cross sell Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Preferred candidate profile Must be a Technical Graduate B. Tech (Computer Science) Outstanding written & verbal communication skills in English with a neutral accent Open to work in a team environment and managing a diverse workload Knowledge of Adobe products would be an added advantage Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage Insight on latest AI tools and usage The candidate should have experience in upselling and meeting upselling targets. Perks and benefits Work from office during Training (3 months), post that hybrid working mode Competitive Salary Cab facility during odd hours Meal Facility Quarterly Rewards & Recognition Employee Engagement Events

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use. Advanced knowledge of at least 1 product is a plus. Key Responsibilities: Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel. Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account The Job will include handling technical support issues for Digital Imaging Products (Photoshop, Lightroom., Bridge, Camera Raw, Dimension) Provide a professional & competent standard of online support for Global customers. Accurately document all customer interactions in a case tracking database, when applicable. Content to be logged in full written English Communicate and articulate clearly with the customer (in both verbal and written communication). Follow-up on interactions in timely fashion. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer Understanding of escalation handling procedures Understand the issues business impact Obtain general understanding of OS and application operations related to product usage Report on top call generators, severe issues, new emerging trends, feature requests and common how- to questions Should forward any issues/escalations to the next level of support for further resolution Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof. Note-Upselling Experience is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients: General Description of Project: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) = 24*7 Triage issues coming from various channels, such as phone (inbound and outbound) , chats, and email web portals (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests customer interactions into the case management system Drive issues through the organisation with urgency. Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Required Skills for the Job: Must be a technical graduate. Having 2+ years of previous Technical Support Centre experience with an emphasis on business-to-business/enterprise support interactions. Outstanding written and verbal communication skills in English with a neutral accent. Experience working in a team environment and managing a diverse workload. Experience in supporting software applications and troubleshooting in Windows and/or Mac environments. Knowledge of Adobe products would be preferred. Familiarity with MSI and MSP installers as well as deployment technologies such as SMS, GPO, and Apple Remote Desktop would be desirable. Basic knowledge of Active Directory, cloud technology, and SSO would be an advantage. General cultural awareness, particularly for resources who are supporting customers in a region other than the one they are located in (e.g., ability to detect and understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions, etc.), to avoid having to make spelling requests to customers.

Job Description Customer Retention Associate What you will do: 1. Be part of a 24x7 SMB Retention Team 2. Triage issues coming from various channels such as phone, chat, email or web portal (Blended process) 3. Prioritize customer urgency and issues 4. Search and reuse information from internal information repositories 5. Log all incidents, requests and customer interactions into the case management system 6. Drive issues through the organization with urgency 7. Assess customer sentiment at all stages during the communication 8. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism 9. Understand the business impact of issues 10. Stay calm under stressful conditions while driving issues forward 11. Quickly learn and apply new knowledge and concepts Required Skills for The Job: 1. Maintain excellent knowledge of our products and services to understand customer's needs. 2. Respond to incoming requests for cancellation of services and build quick rapport with the customers using assertiveness and confidence to educate and persuade them to remain with us. 3. Apply sales/retentions methodologies and problem-solving strategies to best position retention offers and services while providing long-term, individualized solutions to customers and closing all saves with integrity. 4. Use appropriate questioning techniques to determine the exact nature of the contact and fully understand the customer’s request or issue. 5. Identify opportunities to turn dissatisfied customers into happy customers. 6. Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us. 7. Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation. 8. Report regularly to their respective manager on all activities relating to the role. 9. Deliver a high quality, business to business support service resolving customer enquiries at the first point of contact wherever possible. 10. Always act in a mature and professional manner towards customers and all Adobe employees. 11. Communicate and articulate clearly with the customers (in both verbal and written communication), providing a professional and competent standard of phone and online support, with excellent spelling, grammar and attention to detail 12. Show confidence and willingness to assist customers in resolving any open requests for support, assistance, or information about their services 13. Follow documented procedure for the type of contact the customer needs using tools & resources to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.). 14. Demonstrate technical/procedure knowledge with the ability to provide an accurate and complete solution to the customer needs. 15. Manage all required follow-up work on time and aim to meet or exceed customer’s expectations

We are hiring Technical Support Consultants with experience in Voice, Chat, and Email support. If you have a passion for customer service and a knack for upselling and negotiation , join our dynamic team and grow your career in a fast-paced tech environment. Job Details: • Process: Technical Voice / Chat / Email • Working Days: 5 Days a Week( HYBRID) • Login Hours: 9 hours (including breaks) • Cab Facility: Both side cabs provided • Experience Required: Minimum 2 year in a similar profile Interested candidates please contact on below mentioned details- 9582464867 OR on Nishant@dinllp.com

Job Description: We are hiring a Desktop Support Executive who is passionate about IT support and eager to start or grow their career in the field of hardware, networking, and desktop support. Key Responsibilities: • Provide basic desktop support to users for hardware and networking issues • Troubleshoot and resolve technical problems related to desktops, laptops, printers, and internet/network issues • Perform routine checks, system updates, and escalate unresolved issues as needed • Coordinate with internal teams to ensure prompt resolution of support requests • Maintain records of issues and support provided

Proficiency in German Language: Assist Adobes reseller/retailers and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across America/Europe Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes. (Mandatory)

Programmes Program Manager, ICX: Description: Adobe's ICX team is seeking a passionate and energetic programme manager to drive key initiatives and execute strategic and operational objectives. ICX (Integrated Customer Experience) combines frontline sales and support for Adobe, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their footprint. This role focuses on all customers, from consumers to medium-sized businesses. We need someone with creative ideas, critical thinking, and a strong appetite for execution. Exemplary communication skills and the ability to influence are essential. The ideal candidate will excel in driving key operational processes in a fast-paced, agile environment, collaborating across various functions and communicating effectively with peers, outside teams, and executive staff. Who You Are: Leader: Natural leader and facilitator, driven, organised, and detail-orientated. Adept at facilitating actions, resolving conflicts, and communicating at all levels. Highly resourceful, customer-focused, and able to work independently under time constraints. Team Player: Enjoys collaborating, learning, and teaching others, fostering a positive work environment. Synthesizer: Distils problems to their essence, crystallising team wisdom and making next steps clear. Elegant: Pays attention to detail, ensuring well-designed and coherent efforts. Reliable: Develops a sense of reliability in outcomes, timelines, and goals. Quality-focused: Passionate about delivering high-quality, sustainable systems. Persistent: Creative in solving problems and overcoming roadblocks. What You'll Do: Build positive relationships across multiple teams and leaders, ensuring timely and high-quality delivery of features. Make strategic and tactical decisions for projects. Drive dependencies with teams across business units. Manage day-to-day progress of assigned programmes and projects, keeping management informed. Improve communication and development processes, guiding the team to scope work effectively. Remove team impediments, address issues and risks, and escalate to decision-makers as needed. Report project status with the right level of detail and strategic importance. Be willing to "wear many hats" and help where needed. What You Need to Succeed: Minimum of 3 years of experience as a project or programme manager in software or a related industry, including experience through a complete product life cycle. Self-motivated with a strong bias towards action. Strong verbal, presentation, and written communication skills, with the ability to communicate effectively with the intended audience. Understanding of Agile, Lean, and/or Scrum methodologies, with the ability to drive and develop new processes. Ability to work well across organisations and form relationships with a globally diverse workforce. Experience in Consumer B2C is a plus. Interest in creative problem-solving. Bachelors degree or equivalent work experience required. Strong collaborator.

ProgrammesProgram Manager, ICX: Description: Adobe's ICX team is seeking a passionate and energetic Program Manager to drive key initiatives and execute strategic and operational objectives. ICX (Integrated Customer Experience) combines frontline Sales and Support for Adobe, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their footprint. This role focuses on all customers, from consumers to medium-sized businesses. We need someone with creative ideas, critical thinking, and a strong appetite for execution. Exemplary communication skills and the ability to influence are essential. The ideal candidate will excel in driving key operational processes in a fast-paced, agile environment, collaborating across various functions and communicating effectively with peers, outside teams, and executive staff. Who You Are: Leader: Natural leader and facilitator, driven, organised, and detail-orientated. Adept at facilitating actions, resolving conflicts, and communicating at all levels. Highly resourceful, customer-focused, and able to work independently under time constraints. Team Player: Enjoys collaborating, learning, and teaching others, fostering a positive work environment. Synthesizer: Distils problems to their essence, crystallising team wisdom and making next steps clear. Elegant: Pays attention to detail, ensuring well-designed and coherent efforts. Reliable: Develops a sense of reliability in outcomes, timelines, and goals. Quality-focused: Passionate about delivering high-quality, sustainable systems. Persistent: Creative in solving problems and overcoming roadblocks. What You'll Do: Build positive relationships across multiple teams and leaders, ensuring timely and high-quality delivery of features. Make strategic and tactical decisions for projects. Drive dependencies with teams across business units. Manage day-to-day progress of assigned programs and projects, keeping management informed. Improve communication and development processes, guiding the team to scope work effectively. Remove team impediments, address issues and risks, and escalate to decision-makers as needed. Report project status with the right level of detail and strategic importance. Be willing to "wear many hats" and help where needed. What You Need to Succeed: Minimum of 3 years of experience as a project or programme manager in software or a related industry, including experience through a complete product life cycle. Self-motivated with a strong bias towards action. Strong verbal, presentation, and written communication skills, with the ability to communicate effectively with the intended audience. Understanding of Agile, Lean, and/or Scrum methodologies, with the ability to drive and develop new processes. Ability to work well across organisations and form relationships with a globally diverse workforce. Experience in Consumer B2C is a plus. Interest in creative problem-solving. Bachelors degree or equivalent work experience required. Strong collaborator.

Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: MS configuration, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use. Advanced knowledge of at least 1 product is a plus. Note-Upselling Experience is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Job Description: Proficiency in Mandarin Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes. You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Job Description: Proficiency in Spanish Language: Job Role: Assist Adobes reseller/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/APAC Interact with regional sales team in Americas/APAC Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Proficiency in French Language: Assist Adobes reseller/retailers in Americas/Europe and help them to effectively resolve issues via Phone, Emails, and Chats Assist Adobes strategy in Americas/Europe Interact with regional sales team in Americas/Europe Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and Europe Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales operations center Learning: Core business operations and Go to Market Strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations: Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path: Customer Support Management Operations Management Program Management Business Analysis System Analysis Please share your video profile for a minimum of two minutes.

Job Description: Proficiency in Chinese Language: Job Role: HSK level 4 certification is the minimum requirement for this role: Assist Adobe's resellers/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and chats. Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales Operations Centre Learning: Core business operations and go-to-market strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

Description: Job Description Customer Retention Associate: What you will do: 1. Be part of a 24x7 SMB Retention Team 2. Triage issues coming from various channels such as phone, chat, email or web portal (Blended process) 3. Prioritize customer urgency and issues 4. Search and reuse information from internal information repositories 5. Log all incidents, requests and customer interactions into the case management system 6. Drive issues through the organization with urgency 7. Assess customer sentiment at all stages during the communication 8. Communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism 9. Understand the business impact of issues 10. Stay calm under stressful conditions while driving issues forward 11. Quickly learn and apply new knowledge and concepts Required Skills for the Job: 1. Maintain excellent knowledge of our products and services to understand customer's needs. 2. Respond to incoming requests for cancellation of services and build quick rapport with the customers using assertiveness and confidence to educate and persuade them to remain with us. 3. Apply sales/retentions methodologies and problem-solving strategies to best position retention offers and services while providing long-term, individualized solutions to customers and closing all saves with integrity. 4. Use appropriate questioning techniques to determine the exact nature of the contact and fully understand the customers request or issue. 5. Identify opportunities to turn dissatisfied customers into happy customers. 6. Document customer outcomes to add to our knowledge of reasons why customers choose to cancel their services with us. 7. Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation. 8. Report regularly to their respective manager on all activities relating to the role. 9. Deliver a high quality, business to business support service resolving customer enquiries at the first point of contact wherever possible. 10. Always act in a mature and professional manner towards customers and all Adobe employees. 11. Communicate and articulate clearly with the customers (in both verbal and written communication), providing a professional and competent standard of phone and online support, with excellent spelling, grammar and attention to detail 12. Show confidence and willingness to assist customers in resolving any open requests for support, assistance, or information about their services 13. Follow documented procedure for the type of contact the customer needs using tools & resources to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.). 14. Demonstrate technical/procedure knowledge with the ability to provide an accurate and complete solution to the customer needs. 15. Manage all required follow-up work on time and aim to meet or exceed customers expectations

JD for HR Generalist Role: We are looking for a Team player who is meticulous in his approach, delivers in time and enjoys working closely with people Roles and Responsibilities Coordination for end-to-end recruitment processes for Internal Hiring (Initial Screening, Interview coordination, salary fitment proposal etc.) Organize employee orientation/induction and facilitate joining formalities. Maintain and regularly update employee database Prepare and submit all relevant HR letters, documents as per the requirement of employees in alignment with company policies & procedures Ensure the HR records are maintained and updated regularly Report and publish various HR reports e.g., joining, leave, attendance, exit, etc. on regular basis Exposure to automated HRMS applications like Keka, HROne is preferred but not mandatory Procuring all the leave applications, on duty forms etc. from employees for salary process and records. Good understanding of HR policies & procedures. Exposure to Performance Management system (Appraisal, compensation etc.) is preferred but not mandatory. Ensure smooth operations of HR activities like Payroll, confirmation, appraisal, FnF etc. Ensure smooth execution of Internal compliances & procedures End to End coordination of training & development activities in the organization First level grievance resolution for employees & escalate to the right level depending on the nature of the grievance or issues. Organize & arrange employee engagement activities with employees on a regular basis to understand the motivation levels of people in the organization Conduct exit interviews for employees and record them accordingly Maintaining good relationship with different departments, superiors, peers, and employees across the organization Desired Candidate Profile : Any Graduate / MBA with minimum of 1-3 years of experience Open to Rotational Shifts Must have handled HR Generalist profile Fluency in written and spoken English with pleasing personality Good in MS excel with eye for detail

JD for TSC (Photoshop) Requirements: Excellent communication (Spoken & Written). Good Customer Service Skills-High patience and pacifying skill to handle difficult customers. Excellent Customer Service Skills + ability to handle and resolve escalated customer issues Experience in troubleshooting software on Windows and /or Mac operating systems Experience working in a team environment, managing a diverse workload Must be a Graduate (full time) Cultural awareness - conversational English Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task Manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection. General cultural awareness, particularly for agents who are supporting customers in a region other than the one they are in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers). Uses professional concepts; apply company policies and procedures to resolve a variety of issues. Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use of Adobe's solutions. General knowledge of Adobe DME products Advanced knowledge of at least 1 product is a plus. Key Responsibilities: Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel. Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account The Job will include handling technical support issues for Digital Imaging Adobe Products (Photoshop, Lightroom., Bridge, Camera Raw, Dimension) Provide a professional & competent standard of online support for Global customers. Accurately document all customer interactions in a case tracking database, when applicable. Content to be logged in full written English Communicate and articulate clearly with the customer (in both verbal and written communication). Follow-up on interactions in timely fashion. Demonstrate ownership and willingness to resolve issues in a timely manner. Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer Understanding of escalation handling procedures Understand the issues business impact Obtain general understanding of OS and application operations related to product usage Report on top call generators, severe issues, new emerging trends, feature requests and common how- to questions Should forward any issues/escalations to the next level of support for further resolution Understand Top Issues documented by Support Product Managers to identify additional instances and support the resolution thereof.