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DIN Engineering Services (DIN)
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Helpdesk Consultant - Chinese and English

Helpdesk Consultant - Chinese and English

DIN Engineering Services (DIN)

2 - 5 years

6 - 9 Lacs

Noida

Posted:2 days ago| Platform:

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Skills Required

Customer Service Mandarin Language Chinese Language English Communication Skills BPO Inbound Customer Service Outbound Process Voice Process Inbound Voice Process Customer Support CSE Chat Customer Care Call Center Customer Handling International Voice Process

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Description: Proficiency in Chinese Language: Job Role: HSK level 4 certification is the minimum requirement for this role: Assist Adobe's resellers/retailers in Americas/APAC and help them to effectively resolve issues via Phone, Emails, and chats. Providing end-to-end Adobe Partner support Answer how-to questions and help Partners/Resellers navigate a variety of tools Diagnose Reseller issues and engage with our product and engineering teams using established processes Communicate thoughtful, customized solutions that help Partners move forward and grow their business Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes You work with: Sales team and Sales Operations professionals in Americas and APAC Various business teams within Adobe Adobes retailers/resellers from across Americas Global Sales Operations Centre Learning: Core business operations and go-to-market strategy Understand processes, systems, policies & business Interaction with market and customers directly Cross-cultural collaboration Skills Development: Practice language daily. Written and oral. Problem solving Team Player Business Comprehension skills Expectations Are self-motivated and eager to learn Adapt quickly to changing priorities and Adobe Partner needs Have a clear, professional, and informative communication style Thrive in a dynamic and collaborative environment and are comfortable with ambiguity Ability to work with people from across countries Ability to learn MS excel and translation Career Path Customer Support Management Operations Management Program Management Business Analysis System Analysis

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Helpdesk Consultant - Chinese and English

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