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Zonal Manager - Commercial Vehicle Fleet
Bajaj Finance

6.0 - 8.0 years

Ahmedabad

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Job Purpose This position is open with Bajaj Finance ltd. Achieving & exceeding Business goals and targets for Commercial Vehicle Finance. Managing & grooming of the team to achieve their respective targets Duties and Responsibilities Achieving & exceeding Business goals and targets for Rural Two Wheeler Loans Creating a strong & compliant sales culture to drive business. Sales Force Management, data management and efficient use of call center leads Dealer visit along with sales manager/FOS Portfolio management . 99% zero bucket collections Maintaining FEMI at 9% across location & span Monthly 5 days location travel Ensure teams adherence to sales governance & compliance processes Adherence ...

Posted -1 days ago

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Deputy Manager - SALPL - Prime
Bajaj Finance

4.0 - 6.0 years

Bengaluru

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Job Purpose This position will manage the inbound and outbound campaigns for Sal PL Prime. The person will be responsible to drive higher feed to the Call Center fro increasing overall business volume. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization's policiesAct with Integrity Duties and Responsibilities Managing Inbound and Outbound Campaigns for Sal PL Prime Call Centers Achieving feed targets and managing campaign waterfall metrics Liase with COE and Marketing to e...

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TAMIL VOICE Process || Fresher || Chennai
Takecare Manpower Services

0.0 years

1 - 2 Lacs

Chennai

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CONTACT - ROBINSON HR (9150516052) Interact with customers over a call with strong communication Inbound outbound to generate sales, increase revenue & build customer relationships Required Candidate profile Qualification: Any Degree,(2023,2024&2025) Freshers (No Backlogs) Male & Female Language Required-(Tamil) with Common English preferred location-Thousand Light, Arumbakkam Perks and benefits PF,ESI & INCENTIVES (training bouns)

Posted 3 days ago

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Join as Customer Care Executive - BPO // Earn 15K To 25K...Apply Now !
Credicus Business Services

0.0 - 5.0 years

1 - 4 Lacs

Mumbai, Thane, Navi mumbai

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Process: - Banking Process - Inbound & Outbound Calling Location: Thane West Requirement: Good Communication Skills Minimum Qualification: HSC (12th Pass) Freshers Welcome Salary: Freshers: Up to 18,000/month Experienced: Up to 22,000/month Rounds of Interviews:- HR round Operations round How to Apply ? To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Pratiksha Mob No:- 8698488197

Posted 4 days ago

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International BPO : Chat Support : 3.7 LPA : Grad : 5 Days Work : Call
Outpace Consulting Services

1.0 - 5.0 years

3 Lacs

New delhi, Gurugram, Delhi / ncr

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Hiring for a Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG With Min 1 Year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2...

Posted 1 week ago

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Sr Associate : International Voice : Customer Support : 3.6 LPA
Outpace Consulting Services

1.0 - 5.0 years

3 Lacs

Bengaluru

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Hi We are looking forward to hire Customer/Technical Support Associates in Bangalore Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Grads with Min 1 Year Exp in International BPO > Salary Range (CTC) : 3.6 LPA > Excellent Communication Skills Required Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interaction...

Posted 1 week ago

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Marathi & Hindi | BPO Voice | 12th Pass | Fresher...Apply Now !
Credicus Business Services

0.0 - 3.0 years

1 - 3 Lacs

Pimpri-chinchwad, Pune

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Profile- Domestic BPO Voice Process Fresher Experience work from office immediate joiner Salary : 12,000 - 16,000 in hand + Unlimited Incentive Required Candidate profile Qualification - 12th Pass/ Any graduate Male & Female both can apply Day shift Roles and Responsibilities Handle customer calls, emails, and chats to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve sales targets and improve overall performance metrics. Stay updated on product knowledge and c...

Posted 1 week ago

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BPO : Inbound Voice Process : 4.2 LPA : Grads and UG : Apply Now
Outpace Consulting Services

1.0 - 4.0 years

3 - 4 Lacs

Bengaluru

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Hi We are looking forward to hire Customer/Technical Support Associates in Bangalore Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Grad / UG with 1 year Customer Support Experience > Salary Range (CTC) : 4.2 LPA Max > Excellent Communication Skills Required Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer inte...

Posted 2 weeks ago

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Sr Associate : Technical Support : 43K : Grads : Gurgaon : Apply Now
Outpace Consulting Services

1.0 - 4.0 years

4 - 5 Lacs

Gurugram

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Hi, We are looking forward to hire customer/technical support associates for Teleperformance Gurgaon. Please go through the details below and apply through Naukri, we shall call back the relevant profiles Job Description Customer Technical Support Executive (Voice) Role: Customer/Technical Support Executive Voice Location : Gurgaon CTC: 4.3 LPA Call Saifi :9208459988 Eligibility: Graduate with Prior 1 year experience in customer support or technical support (voice) Role Overview: The Customer/Technical Support Executive will be responsible for handling inbound voice calls from customers, diagnosing technical issues, and providing effective resolutions while ensuring high levels of customer s...

Posted 2 weeks ago

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Customer Support Executive - Language
Teleperformance (TP)

0.0 - 2.0 years

Gurugram

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General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Posted 3 weeks ago

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Digital Marketing Executive
Teleperformance (TP)

0.0 - 3.0 years

Gurugram

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General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting ...

Posted 3 weeks ago

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Sr Associate : International Voice : Tech Support : 43K CTC : Grads
Outpace Consulting Services

1.0 - 4.0 years

4 - 5 Lacs

Jaipur

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Hi, We are looking forward to hire customer/technical support associates for Teleperformance jaipur. Please go through the details below and apply through Naukri, we shall call back the relevant profiles Job Description Customer Technical Support Executive (Voice) Role: Customer Technical Support Executive Voice Location : Jaipur CTC: 4.3 LPA Relocation Benefits: -10,000 Relocation Bonus -Free Guest House accommodation for first 14 days Eligibility: Graduate with Prior 1 year experience in customer support or technical support (voice) Role Overview: The Customer/Technical Support Executive will be responsible for handling inbound voice calls from customers, diagnosing technical issues, and p...

Posted 3 weeks ago

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Genpact Hiring For Customer service Voice roles || Gurgaon
Genpact

3.0 - 7.0 years

1 - 5 Lacs

Gurugram

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services...

Posted 3 weeks ago

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Genpact Hiring For Customer service Voice roles || Gurgaon
Genpact

3.0 - 7.0 years

1 - 5 Lacs

Gurugram

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services...

Posted 3 weeks ago

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Genpact Hiring For Customer service roles || Hyderabad
Genpact

0.0 years

1 - 4 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services...

Posted 3 weeks ago

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Technical Support Associate : Jaipur : 43K CTC : Grads : Apply Now
Outpace Consulting Services

1.0 - 4.0 years

3 - 5 Lacs

Jaipur

Work from Office

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur. Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Any Grad Fresher Can Apply > Salary Range (CTC) : 43K CTC > Excellent Communication Skills Required Whatsapp Your CV : Saifi @ 92084 59988 Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keepi...

Posted 1 month ago

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Sr Process Associate : 43K CTC : Grads : 5 Days Work : Apply : Call
Outpace Consulting Services

1.0 - 4.0 years

4 - 5 Lacs

Gurugram, Jaipur

Work from Office

Hi We are looking forward to hire Customer Support Associates . Please go through the JD and Apply. We shall call back the relevant profiles. Key Highlights : > Grad with Min 1 Year BPO/Customer Service Exp. > Salary Range (CTC) : 43 K CTC > Excellent Communication Skills Required Whatsapp Your CV : Saifi @ 92084 59988 Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of c...

Posted 1 month ago

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Exploring Call Center Jobs in India

India has a thriving call center industry, with a high demand for skilled professionals in customer service roles. Call centers in India cater to both domestic and international clients, providing a wide range of job opportunities for job seekers. If you are considering a career in the call center industry in India, here is a guide to help you understand the market better.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Pune
  5. Hyderabad

These cities are known for their vibrant call center industry and offer a plethora of job opportunities for aspiring professionals.

Average Salary Range

The average salary range for call center professionals in India varies based on experience and location. Entry-level call center agents can expect to earn between INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 5-7 lakhs per annum.

Career Path

In the call center industry, career progression typically involves starting as a Customer Service Representative, moving on to a Team Leader or Supervisor role, and eventually advancing to a Managerial position. With experience and additional training, professionals can also explore roles in Quality Assurance, Training, and Operations.

Related Skills

Besides strong communication and problem-solving skills, call center professionals are expected to have proficiency in customer relationship management tools, data entry, and basic computer skills. Multilingual proficiency and the ability to handle high-stress situations are also valuable skills in this field.

Interview Questions

  • What do you understand by customer service? (basic)
  • How do you handle a difficult customer? (medium)
  • Can you explain a situation where you went above and beyond for a customer? (medium)
  • How do you prioritize your tasks during a busy shift? (basic)
  • What do you know about our company and the services we provide? (basic)
  • How would you handle a technical issue raised by a customer? (medium)
  • Have you ever dealt with a language barrier while assisting a customer? How did you handle it? (medium)
  • How do you stay motivated during repetitive tasks? (basic)
  • Describe a time when you had to work under pressure to meet a deadline. (medium)
  • How would you handle a situation where a customer is dissatisfied with the service provided? (medium)
  • What strategies do you use to upsell products or services to customers? (advanced)
  • How do you manage your time effectively while handling multiple customer queries? (medium)
  • Have you ever had a conflict with a coworker? How did you resolve it? (medium)
  • Can you provide an example of a time when you had to follow strict company policies? (medium)
  • How do you handle a situation where a customer is being unreasonable? (medium)
  • What do you do to ensure accuracy in your work? (basic)
  • How do you keep yourself updated with industry trends and best practices? (basic)
  • How do you handle confidential information shared by customers? (basic)
  • Have you ever had to deal with an irate customer? How did you handle it? (medium)
  • How do you ensure that you provide consistent service to all customers? (basic)
  • What do you think are the most important qualities for a call center professional to possess? (basic)
  • How do you handle stress in a fast-paced work environment? (medium)
  • Can you explain a situation where you successfully de-escalated a tense customer interaction? (medium)
  • How do you handle feedback from supervisors or team leaders? (basic)
  • Where do you see yourself in this industry in the next five years? (medium)

Closing Remark

As you explore opportunities in the call center industry in India, remember to showcase your communication skills, problem-solving abilities, and passion for customer service during the interview process. With the right preparation and a positive attitude, you can embark on a rewarding career in this dynamic field. Good luck!

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