CX Transformation Expert

Join Nexora Tech as a CX Transformation Expert

About Nexora Tech:

Aparna Kumar

We help organisations create AI-first, customer-centric ecosystems by blending strategic insight, process redesign, and emerging technologies to deliver seamless, data-driven, and humanised customer journeys.

Who We’re Looking For:

CX Transformation Experts

designing customer journeys, deploying automation platforms

Engagement Model:

• Retainership or Contractual basis

• Duration:

  12 to 36 months per engagement (extendable based on client programs and continuity)
• Hybrid model – remote consulting with client-site collaboration where needed
• Nexora provides comprehensive

  sales, pre-sales, and delivery management

  support through its dedicated business development and project coordination teams

Why Partner with Nexora Tech:

• Collaborate directly with

  Aparna Kumar

  , a leading CIO and digital transformation strategist with deep CX and channel expertise
• Lead

  AI-first CX transformation programs

  for enterprises in BFSI, Retail, Telecom, and Automotive sectors
• Engage in

  end-to-end customer journey design, automation enablement, and digital experience transformation

• Join a community of elite consultants focused on measurable business outcomes, innovation, and excellence—without sales or administrative overhead

Earning Potential:

₹20–28 lakhs annually

Ideal Profile:

• 8–15 years of experience in

  CX transformation, digital channels, or customer analytics

• Strong understanding of

  CRM, omnichannel, and contact centre platforms

  (Salesforce, Genesys, NICE, Zendesk, or CRMNext)
• Experience designing and implementing

  AI-enabled CX solutions

  (chatbots, voice assistants, RPA, predictive analytics)
• Proven ability to optimise KPIs such as

  NPS, AHT, and customer satisfaction metrics

• Excellent client communication and experience design skills
• Passionate about shaping

  customer experience as a differentiator

  in digital enterprises

How to Apply:

hr@aparnatechtrends.com

With the subject line:

Strategic Partner – CX Transformation Expert

AI, data, and human-centred innovation.