1628 Zendesk Jobs - Page 29

About Us Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. The Opportunity The Head of IT, reporting to our VP of Information Security in the U.S., will be responsible for elevating the IT organization into a primary business-critical function. What you’ll be doing Strategic IT Leadership & Management Strategic Planning: Develop, manage, and execute the IT program strategy and roadmap. Stakeholder Communication: Effectively communicate IT matters to all stakeholders, including senior management, other departments, and external partners. Project & Implementation Oversight: Review and oversee IT projects and automation initiatives, ensuring scalable implementations that minimize business impact. Continuous Improvement: Conduct Root Cause Analysis (RCA) for all issues and incidents to foster learning and mature the IT program. Technology Evaluation: Perform Proofs of Concept (POCs) for new IT support tools, evaluating and implementing the most effective solutions. Vendor Management: Manage relationships with external IT vendors, including hardware procurement, software licensing, and service agreements. Security & Risk Management: Ensure the robust security of all IT systems and data, mitigating risks effectively. Emerging Technologies: Stay abreast of new technologies and assess their potential applications within the organization to drive innovation. Technical IT Operations & Support System Administration Automation/Architecture: Manage and automate IT System Administration functions to ensure a seamless employee experience. Onboarding & Access Management: Streamline onboarding, offboarding, and access request processes. Technical Assistance: Assist IT team members in POC, evaluations, and provide fast and effective technical assistance, encompassing systems configuration, troubleshooting, and maintenance. Multi-channel Support: Respond to IT inquiries across multiple channels (email, chat, phone, in person). Hardware & Software Support: Support hardware and software troubleshooting, ensuring diligent follow-up with users for optimal service delivery. Feedback Integration: Communicate user feedback and system issues to internal teams to drive continuous improvement. Customer Satisfaction: Prioritize customer satisfaction in all interactions and escalate unresolved issues as necessary to ensure timely resolution. What you bring to the role Evaluation knowledge of new tools and ability to implement them without any outage Operating Systems Expertise: Proficiency in MacOS and Windows operating systems, including installation, configuration, and troubleshooting. Familiarity with Linux or other Unix-based systems. Mobile Device Management (MDM) Tools: Experience with Mobile Device Management (MDM) tools such as Jamf, Microsoft Intune, or AirWatch for managing and securing corporate devices across different platforms. System Administration & Networking: Strong understanding of IT system administration, including setting up and maintaining servers, user accounts, and permissions. Experience with networking protocols, firewalls, and VPNs. Ticketing & IT Service Management (ITSM) Tools: Experience with ticketing tools like Jira Service Management, Zendesk, or similar platforms. Ability to create and optimize IT workflows within these tools. Troubleshooting & Problem Solving: Hands-on experience troubleshooting hardware issues (e.g., laptops, desktops, peripherals). Expertise in software troubleshooting for common enterprise applications and systems (e.g., Microsoft Office 365, Zoom, VPN tools). Automation & Scripting: Experience with automation of IT tasks using scripting languages such as Python, PowerShell, Bash, or JSON-based scripts for workflow and system automation. Understanding of process optimization through automation, especially within IT operations. Cloud & Virtualization: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform. Security and Compliance: Awareness of IT security principles and best practices, including data protection, encryption, and multi-factor authentication (MFA). Knowledge of compliance frameworks like GDPR, ISO 27001, or SOC 2. Okta: Experience with Okta for identity management and access control. Compensation, Benefits and Perks Excellent medical insurance options and free online doctor consultations Yearly privilege and sick leaves as per Karnataka S&E Act Generous holidays (National and Festive) recognition and parental leave policies Learning & Development fund to support your continuous learning journey and professional development Fun events to build culture across the organization Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.) Our Commitment to Inclusion and Belonging Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

Position : Customer Support Executive Location : Remote/Rotational Shifts Experience : 1+ Years Salary : Up to ₹6,00,000 per annum (Negotiable) About the Company The co. fast-growing SaaS company focused on helping small and medium-sized businesses (SMBs) streamline their finance operations. Our integrated purchasing and invoicing platform empowers finance teams to take control of spending and manage cash flow more efficiently. Role Summary We are seeking a Customer Support Executive who is empathetic, solution-driven, and an excellent communicator. You’ll be part of a collaborative support team providing high-quality assistance to global customers, particularly in North America, the UK, and Australia. Key Responsibilities Take full ownership of customer queries and ensure timely resolution. Provide support via phone, email, and live chat. Troubleshoot both technical and non-technical issues. Escalate unresolved concerns to relevant internal teams. Collaborate with QA and Engineering to investigate bugs and keep users updated. Track and act upon customer feedback. Create and maintain a knowledge base of solution articles. Identify opportunities for product improvement and share insights with the product team. Required Qualifications Graduate in any discipline. 1+ years of customer support experience, preferably serving clients in international markets (North America, UK, Australia). Excellent verbal and written communication skills in English. Self-motivated, quick learner with strong problem-solving skills. Willingness to work night and early morning shifts (rotational). Good to Have Experience with SaaS-based platforms. Familiarity with support tools like Zendesk, Freshdesk, Intercom. Experience with Jira or similar ticketing/bug tracking systems. Ability to simplify complex technical issues for customers.

Job title: Head of Customer Service D2C Fast Fashion (chat based process). Location: Gurugram. Industry: E-commerce / Fast Fashion Apparel. About us:. We are a fast-growing D2C e-commerce brand in the Fast fashion Apparel space, committed to delivering high-quality products and an exceptional customer experience. Our website is hosted via Shopify and we use WhatsApp channel for Customer assistant. As we continue to scale, we're looking for a proactive and experienced leader to head our chat-based customer service operations. Key Responsibilities:. Lead the Support Team: Supervise and guide the day-to-day operations of the customer support team and ensure proper responses to customer queries while managing response time. Chat and CRM Tools: Have experience with platforms like Freshchat, Zendesk, Intercom, or Gorgias to manage workflows for WhatsApp chat, maintain records, and provide insight to improve Chat bot response and effectiveness. Handle Escalated Queries and ensure quick redressal of complex issues. RR and Exchange Request :- Handle and improve process related to RR and work towards how to reduce manual interference for these queries. Collaborate with Cross-Functional Teams: Collaborate closely with operations, production, logistics, and tech teams to resolve customer issues efficiently. Monitor and Audit Team Performance Metrics: Monitor team performance and drive KPIs like response time, resolution rate, CSAT, and first-contact resolution. Analyze Customer Interactions: Analyze chat transcripts and customer feedback to identify trends and areas for improvement. Stay Updated with Industry Trends: Regularly track industry updates and competitor practices to keep the support function efficient and competitive. Additional Tasks: As Oyela is a fast growing startup, there are processes, tasks and surveys needed to be implemented and done by CX team to provide best experience to Customers and to improve our services and products. Qualifications & Experience Minimum 2 years of Total work experience and Minimum 3 years of experience in heading a chat-based customer support team for an e-commerce or D2C brand. Proven ability to manage team targets, escalations, and day-to-day performance metrics. Strong written & communication skills, empathy, and customer-first mindset. Comfortable with data tracking and reporting. Exposure to WhatsApp commerce or social commerce support. (ref:iimjobs.com)

We are looking for a high-impact SDR & Client Retention Manager who will be responsible for leading our Sales Development and Customer Retention functions. This role demands a blend of sales strategy, team leadership, process optimization, and hands-on execution. Ideal candidates come with strong SaaS selling experience, have led or managed high-performing teams, and are comfortable navigating the fast-paced, unstructured environment of a startup. What You'll Do Leadership Execute end-to-end strategies for outbound lead generation and client retention. Build and optimize the SDR and retention playbooks (scripts, sequences, email cadences, retention workflows). Own KPIs for pipeline generation, conversion rates, NPS, retention rate, and churn reduction. Establish clear governance and operational structure for the team. Team Management Hire, train, mentor, and manage a growing team of SDRs and client retention executives. Set team OKRs, monitor performance metrics, and provide regular feedback and coaching. Conduct weekly 1:1s and performance reviews. Motivate team member and provide right strategies to help the team achieve their goals and company vision. Sales Development Oversee execution of outbound prospecting efforts including lead research, cold outreach, and campaign performance. Collaborate with marketing to align on ICP, messaging, and campaign planning. Analyze sales funnel data to identify bottlenecks and opportunities for improvement. Work with the presales team to provide strategic insights and ensure successful lead conversion. Deliver technical product demos to potential customers as needed. Client Retention & Expansion Design retention strategies for onboarding, engagement, renewals, and upsells. Analyze customer health scores and proactively address churn risks. Collaborate with product and tech teams to prioritize client feedback and feature requests. Own the Voice of the Customer loop across the company. Serve as the single point owner for driving customer service maturity using Zendesk, supported by a structured customer service playbook. Provide ongoing technical assistance and support to customers. Job Requirements 7–10 years of experience in SaaS sales, customer success, or growth functions with at least 2 years in a managerial role. Proven success in building and managing SDR or Retention teams in a SaaS startup or scale-up environment. Strong understanding of outbound sales and customer lifecycle management. Experience using tools like HubSpot, Salesforce, Outreach, Vitally, or similar CRMs and customer success platforms. Exceptional leadership, analytical thinking, and communication skills. Self-starter with a bias for action and strong ownership mentality.

Role- Customer Specliest 0-3 Yr Exp Into Int customer Handling Any Graduate CTC- Upto 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833

Location : Hyderabad (4 days Work from Office) Full time opportunity Position : Zendesk Specialist Experience : 7+ Years Email Id for CV sharing : shivangi@zyoin.com Purpose of the Job The Zendesk AI Specialist supports the execution of the platform’s strategic roadmap by managing the implementation of workflows, maintaining platform functionality, and ensuring seamless integration of Autonomous AI Agent capabilities. This role emphasizes operational excellence and user satisfaction through optimized configurations and responsive problem-solving. Core Responsibilities Workflow Implementation  Configure and implement workflows as directed by the Zendesk Architect to meet business requirements.  Leverage Autonomous AI Agent capabilities to enhance automation and agent productivity.  Ensure workflows are efficient, maintainable, and aligned with platform standards. Operational Excellence  Troubleshoot and resolve technical issues related to platform performance.  Monitor daily operations of the Zendesk platform, addressing abnormalities promptly.  Ensure integrations with third-party tools function reliably. Collaboration and Training  Partner with the Zendesk Architect to understand strategic priorities and translate them into operational tasks.  Train end-users and provide ongoing support to improve user experience and satisfaction. Platform Optimization  Identify opportunities to improve platform performance and efficiency.  Implement updates and improvements to ensure the platform remains aligned with best practices. Key Skills and Qualifications Zendesk AI Specialist  Hands-on experience in configuring and implementing workflows in Zendesk.  Familiarity with Zendesk Autonomous AI Agent functionalities.  Strong problem-solving and troubleshooting abilities.  Effective collaboration and training skills.

Description Amazon Connect Technical Engineer Chennai, India The Opportunity: Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. We’re looking for an experienced Amazon Connect Expert to join our team and help design, configuration, and integration of advanced contact center solutions using Amazon Connect. The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem, and is skilled in creating comprehensive documentation, including user-friendly step-by-step guides for end users and technical teams. You’ll play a key role in helping us build modern, scalable, and efficient customer service experiences that integrate seamlessly with internal systems and third-party platforms. Primary responsibilities will include: Amazon Connect Architecture & Configuration Designing, configuring, and maintaining Amazon Connect environments, including contact flows, routing profiles, hours of operation, and agent experience Building and optimizing Lex bots, Lambda functions, and Amazon Connect Tasks Integration & Automation Integrating Amazon Connect with CRMs (e.g., Salesforce, HubSpot), ticketing platforms (e.g., ServiceNow, Zendesk), and internal tools via APIs, AWS Lambda, EventBridge, S3, DynamoDB, etc Developing automation scripts and workflows to streamline operations and reduce manual work Documentation & Guides Creating step-by-step guides, user manuals, knowledge base articles, and training materials for various stakeholders (agents, supervisors, developers) Maintaining documentation for architecture diagrams, integration patterns, and deployment processes Project Leadership & Support Leading or collaborating on the implementation of new contact center features and migrations Troubleshooting issues, monitoring performance, and ensuring high availability and compliance with SLAs Collaboration & Enablement Working closely with business stakeholders, engineers, and IT teams to translate contact center needs into scalable Amazon Connect solutions Training and mentoring internal teams on best practices, configuration, and ongoing support The Candidate: Required skills/qualifications: Experience with Amazon Connect, including complex setups and integrations (at least 3 year preferred) Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc.) Hands-on experience integrating Amazon Connect with CRMs and third-party platforms Strong documentation skills — ability to write clear, concise, and visually helpful step-by-step instructions Familiarity with contact center metrics, KPIs, and customer experience best practices Experience with scripting or coding in Python, JavaScript, or Node.js is a plus AWS certification (especially in Connect or Solutions Architect) is a plus Fluency in written and spoken English at CEF C1 level or above Preferred skills/qualifications: Experience with Amazon Connect Cases, Wisdom, Tasks, and Contact Lens Understanding of TCPA compliance and secure call handling UI/UX understanding for agent and customer interfaces Experience working in regulated industries (e.g., healthcare, finance, Education) This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Job title: Customer Service- Team Manager (E-commerce) Location: Gurugram Industry: E-commerce / Fast Fashion Apparel About us: We are a fast-growing D2C e-commerce brand in the Fast fashion Apparel space, committed to delivering high-quality products and an exceptional customer experience. Our website is hosted via Shopify and we use WhatsApp channel for Customer assistant. As we continue to scale, we're looking for a proactive and experienced leader to head our chat-based customer service operations. Key Responsibilities: Lead the Support Team: Supervise and guide the day-to-day operations of the customer support team and ensure proper responses to customer queries while managing response time Chat and CRM Tools: Have experience with platforms like Freshchat, Zendesk, Intercom, or Gorgias to manage workflows for whatsapp chat, maintain records, and provide insight to improve Chat bot response and effectiveness Handle Escalated Queries and ensure quick redressal of complex issues. RR and Exchange Request : Handle and improve process related to RR and work towards how to reduce manual interference for these queries Collaborate with Cross-Functional Teams : Collaborate closely with operations, production, logistics, and tech teams to resolve customer issues efficiently. Monitor and Audit Team Performance Metrics: Monitor team performance and drive KPIs like response time, resolution rate, CSAT, and first-contact resolution. Analyze Customer Interactions: Analyze chat transcripts and customer feedback to identify trends and areas for improvement. Stay Updated with Industry Trends: Regularly track industry updates and competitor practices to keep the support function efficient and competitive. Additional Tasks: As Oyela is a fast growing startup, there are processes, tasks and surveys needed to be implemented and done by CX team to provide best experience to Customers and to improve our services and products. Qualifications & Experience: Minimum 5 years of Total work experience and Minimum 3 years of experience in heading a chat-based customer support team for an e-commerce or D2C brand. Proven ability to manage team targets, escalations, and day-to-day performance metrics. Strong written & communication skills, empathy, and customer-first mindset. Comfortable with data tracking and reporting. Exposure to WhatsApp commerce or social commerce support.

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation. This posting is for a Shift role. Working hours are from 23:00 to 08:00 UTC. An Overview Of This Role Support Engineering at GitLab isn’t just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might be doing behind the scenes work of a Linux administrator troubleshooting performance problems by using strace on a particular process, interacting with the Product team to ensure that steps in a bug report are reproducible, or interacting with the Engineering team itself by diving deep into our codebase and putting together a merge request to actually fix a customer issue. That’s not all though - you’d equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers to using your skills to improve the experience of our users and customers. Some Examples Of Our Projects A tool to quickly analyze strace output A solution to capture the state of a customer’s server for easier troubleshooting A tool which turns log files into interactive tables to easily sort and filter columns A functionality to ChatOps to make it easier to identify user accounts on GitLab.com What You’ll Do Support a mix of Self-managed and GitLab.com (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing Collaborate with our Product, Development, Infrastructure, Customer Success and Sales Teams to build new features and fix bugs, define and shape the product goals, roadmap, priorities, and strategy Create and update documentation based on customer interactions Collaborate with Support team members (through Pairing Sessions) and other GitLab team members (for example: as a Support Stable Counterpart) Participate in regular rotations for weekday and weekend on-call coverage (daytime only), providing emergency support to our Self-managed and SaaS customers, or working with our SaaS Production team to coordinate incident communications Participate in our hiring processes by reviewing applications and assessments, and by participating in interviews. What You’ll Bring Experience in, and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution Excellent Linux systems administration knowledge (LFCE or RHCE equivalent knowledge) Ability to use scripting languages (preferably Ruby or Bash), and MVC frameworks (preferably Ruby on Rails) Experience with Git and CI/CD Expertise in writing support content Ability to communicate complex technical topics to customers and coworkers of varying technical skill level Familiarity with DevOps methodologies and technologies like Serverless and Kubernetes Understand a range of different GitLab implementations, and how service interruptions impact the customer. About The Team The Support team is distributed all over the world across AMER, EMEA, and APAC regions. Support Engineers work on Support Tickets and helping GitLab’s customers, but they also dig into the code and logs to find out why something is not working as expected. The Collaboration here at GitLab is extraordinary and exciting - Support Engineers solve complex problems together and participate in regular pairing sessions and 1:1s, as well as coffee chats and Slack conversations that help them stay connected. Team members are given the ability to structure their shift the way it best suits their private life while maintaining our ability to address customer issues. Thanks to our Transparency value, you can see what we are working on in our Support Team page. Additionally, you can see our company roadmap and listen to some of our meetings. How GitLab Will Support You Benefits to support your health, finances, and well-being All remote, asynchronous work environment Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Role & responsibilities Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow. Consistently leverage established process and procedure for a high volume of information requests. Act as an escalation point for internal and external stakeholders Assist Customer Support Manager to optimize success and support processes and ensure support quality Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention Provide excellent customer experiences to delight our customers in every interaction Required qualifications and skills Customer success / support experience typically obtained in 1-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration Solid organizational & prioritization ability; proven ability to work effectively on multiple projects simultaneously Excellent client-facing communications - both written & verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem. Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools) Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base Ownership of work; unafraid to take control and see projects to completion Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems Experience using systems such as Zendesk and/or Salesforce Ability to thrive on change! Great is better than good and dissatisfied with the status quo Written and spoken fluency in English Willingness to work an alternative work schedule, including early morning or overnight shifts Desired qualifications Skilled with various workflow tools: JIRA, Django, SQL, Gainsight/SalesForce, Google Apps, Zendesk Past experience in customer service, support, account management, and/or training Understanding of modern programming languages, web services, and SQL databases (ability to write and execute queries against databases a plus) Written and spoken fluency in other languages; preferably Spanish, French, or German ABOUT ZEROFOX ZeroFox's mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den

Job Title: Lead Service Desk Analys Position Objectives/Scope Are you a passionate, solutions-driven service professional who prioritizes client satisfaction in everything you do? If so, AmplifAI Solutions may have the ideal opportunity for you! In this role, you will provide dedicated support to our global client base, ensuring prompt, effective, and personable issue resolution. Your responsibilities will include conducting in-depth research and analysis of discrepancies while collaborating with internal teams to drive solutions. Responsibilities Duties of this position include but are not limited to: Provide first-line technical support to clients and internal teams by troubleshooting and resolving application and system-related issues ensuring the client derives maximum value from AmplifAI Solutions to support long-term client retention. Analyze and resolve SQL database-related queries using basic SQL queries for troubleshooting data discrepancies. Generate incident tickets and maintain updates on open cases. Monitor and communicate the status, issues, timelines, and root causes of reported concerns to the client. Conduct screenshare sessions with users to gather details and reproduce reported issues. Promptly assess and escalate critical support issues to the relevant internal teams. Assist customers with basic software inquiries and routine requests. Document and maintain an up-to-date Knowledge Base with troubleshooting steps, FAQs, and known issues. Monitor and manage SLAs, ensuring timely resolution of support requests. Identify major client issues and follow proper escalation procedures. Participate in Daily Operations meeting. Technical Skills Proficiency in Excel, including data joining techniques (VLOOKUP, XLOOKUP, INDEX-MATCH), pivot tables, and advanced formulas. Fundamental knowledge of SQL for querying databases. Experience in Call Center or Workforce Management reporting. Familiarity with incident management or ticketing systems such as FreshDesk, ServiceNow, Zendesk, JIRA, HubSpot, or similar platforms. Required Qualifications Must possess advanced English proficiency. Prior experience in managing customer support within a SaaS company 2+ years of experience in a team leadership role, including personnel management. 8+ years of hands-on technical support for customer applications, with a track record of high performance and recognition. Ability to work in and lead a team within an office environment. Capability to establish processes and tracking mechanisms to monitor assignments and team productivity. Managerial experience overseeing both exempt and non-exempt employees. Experience in recruitment, training, employee development, performance evaluations, disciplinary actions, and terminations Preferably Engineering Graduates Desired Qualifications ITIL certification or knowledge of ITSM frameworks. Ability to meet deadlines in a fast-paced, client-impacting environment. Highly organized with strong prioritization skills and the ability to work under pressure on multiple initiatives simultaneously. Excellent interpersonal and situational leadership skills to coach and develop team members. Strong communication skills, with the ability to tailor messages to different audiences effectively. Work Hours : Wok Time zone 8 AM to 5 PM (CST) which is 7.30 PM to 4.30 AM IST Work Location: Kondapur Hyderabad

ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. ABOUT THE TEAM The Personal Contact Marketing team are a front-line team, looking to convert as many prospective/cold leads into Tide Members as possible ABOUT THE ROLE As a Sales Onboarding Specialist you will be responsible for receiving inbound calls and making outbound calls to potential members who have expressed an interest in joining Tide. Why? Tide is growing, and with that comes a high level of interest. So much so that there's not enough time to convert each interest into a new Tide member – so this is where you come in! As a Sales Onboarding Specialist You will be receiving inbound and outbound calls from prospects who have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup and at the same time offer complementary tools and services You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members! You'll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you'll need to be technically minded You'll be agile and at times support the team on specific projects, where you need to speak to members who have recorded an interest in a Tide product and you have to secure the sale You'll get to know these prospective members, and how they plan to operate their business so you are able to suggest relevant Tide Products for them to utilize (for instance, our membership subscriptions and time saving products) You'll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide. WHAT WE ARE LOOKING FOR You have excellent written and spoken English language skills You have previous customer service or telesales experience You're focused on revenue and can up-sell to our prospective members You're target driven You are comfortable with constant change and switching of priorities You love to troubleshoot and have a member first mentality You're able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame You're a team player and can complete ad-hoc tasks to help the KYC Analyst Team on occasions You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business You have the ability to be able to listen, learn and adapt to feedback You may also have some knowledge of compliance, KYC, AML, and associated regulations You may also have previous experience working with a Fintech or digital bank You may also have experience of using Zendesk or similar and Predictive (or power) dialer WHAT YOU WILL GET IN RETURN Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L&D activities TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management of customer or client queries. This role ensures that all incoming concerns, questions, or feedback are resolved efficiently, accurately, and within specified timeframes. The Query Manager also works to improve query-handling processes, maintain high customer satisfaction, and coordinate with internal teams for resolution. Key Responsibilities Monitor, assign, and manage all incoming queries through email, chat, phone, or CRM platforms. Ensure timely and accurate resolution of all customer issues. Coordinate with relevant departments (sales, tech, operations) to resolve escalated queries. Track key metrics like query volume, resolution time, and satisfaction scores. Create and maintain knowledge base documents and FAQ content. Train and guide team members on query-handling protocols. Identify recurring issues and propose process improvements. Generate weekly/monthly reports on query trends and performance. Qualifications Bachelor’s degree in Business Administration, Communications, or a related field. 2+ years of experience in customer support or operations roles. Strong communication and problem-solving skills. Proficiency in using CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Team leadership or coordination experience is a plus. Skills Required Customer-first mindset with excellent interpersonal skills Analytical thinking and attention to detail Strong documentation and reporting skills Calm and professional under pressure Collaborative and adaptable Preferred Tools CRM platforms (e.g., Zoho, Salesforce, Zendesk) Google Workspace or MS Office Ticketing and Helpdesk software Salary: INR 10,000 - 20,000 per month, based on experience. Employment Type: Full-time Application Process: Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process. Employment Type: Full-time How to Apply: Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com. Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing! Job Type : Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): what's your current salary in hand per month? How soon can you join our office in gurgaon if you get this opportunity ? Do you have experience in healthcare ? Experience: 2 years (Required) Location: Gurgaon, Haryana (Preferred) Work Location: In person Application Deadline : 30/06/2025 Expected Start Date : 7/07/2025 Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Day shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): are you comfortable with stipend 30,000 ? Experience: total: 2 years (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 07/07/2025

Location: Mumbai (Head Office) Department: Customer Experience / E-commerce Operations Reporting to: Quality Lead / CX Manager About The Souled Store: The Souled Store is India’s biggest brand for official licensed merchandise, known for its quirky, youth-centric fashion rooted in pop culture. We’re passionate about delivering a top-notch customer experience both online and offline—and quality plays a key role in that journey. Role Overview: As a Quality Analyst , you will be responsible for monitoring and evaluating customer interactions across support channels (email, chat, calls) to ensure consistent, high-quality service. You will work closely with support agents and team leads to identify improvement areas and uphold brand standards. Role Overview: As a Quality Analyst , you will be responsible for monitoring and evaluating customer interactions across support channels (email, chat, calls) to ensure consistent, high-quality service. You will work closely with support agents and team leads to identify improvement areas and uphold brand standards. Key Responsibilities: Monitor and evaluate inbound/outbound customer interactions (voice, chat, email). Develop and maintain quality checklists and scorecards for assessments. Identify gaps in communication, process adherence, and resolution accuracy. Provide actionable feedback and coaching to agents. Work closely with the training and operations teams to support performance improvement. Publish periodic quality reports and insights with recommendations. Collaborate with cross-functional teams to enhance the customer experience journey. Drive initiatives to improve CSAT/NPS and reduce error rates. Qualifications & Skills: Bachelor’s degree in any field. 1–3 years of experience as a Quality Analyst in customer service or e-commerce. Strong understanding of customer support metrics (CSAT, QA score & Response Times). Excellent written and verbal communication skills. Eye for detail, analytical mindset, and process orientation. Familiarity with CRM/ticketing tools like Freshdesk, Zendesk or similar is a plus. Passion for fashion, pop culture, and youth-driven content is a bonus! Why Join Us? Be part of a young, creative, and fast-growing brand. Work with a passionate team that thrives on innovation and fun. Enjoy exclusive TSS perks, flexible work culture, and a chance to shape India’s fashion future.

About Tide At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. About The Team The Personal Contact Marketing team are a front-line team, looking to convert as many prospective/cold leads into Tide Members as possible About The Role As a Sales Onboarding Specialist you will be responsible for receiving inbound calls and making outbound calls to potential members who have expressed an interest in joining Tide. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in! As a Sales Onboarding Specialist You will be receiving inbound and outbound calls from prospects who have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup and at the same time offer complementary tools and services You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members! You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded You’ll be agile and at times support the team on specific projects, where you need to speak to members who have recorded an interest in a Tide product and you have to secure the sale You’ll get to know these prospective members, and how they plan to operate their business so you are able to suggest relevant Tide Products for them to utilize (for instance, our membership subscriptions and time saving products) You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide. What We Are Looking For You have excellent written and spoken English language skills You have previous customer service or telesales experience You’re focused on revenue and can up-sell to our prospective members You’re target driven You are comfortable with constant change and switching of priorities You love to troubleshoot and have a member first mentality You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame You’re a team player and can complete ad-hoc tasks to help the KYC Analyst Team on occasions You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business You have the ability to be able to listen, learn and adapt to feedback You may also have some knowledge of compliance, KYC, AML, and associated regulations You may also have previous experience working with a Fintech or digital bank You may also have experience of using Zendesk or similar and Predictive (or power) dialer What You Will Get In Return Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L&D activities TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management of customer or client queries. This role ensures that all incoming concerns, questions, or feedback are resolved efficiently, accurately, and within specified timeframes. The Query Manager also works to improve query-handling processes, maintain high customer satisfaction, and coordinate with internal teams for resolution. Key Responsibilities Monitor, assign, and manage all incoming queries through email, chat, phone, or CRM platforms. Ensure timely and accurate resolution of all customer issues. Coordinate with relevant departments (sales, tech, operations) to resolve escalated queries. Track key metrics like query volume, resolution time, and satisfaction scores. Create and maintain knowledge base documents and FAQ content. Train and guide team members on query-handling protocols. Identify recurring issues and propose process improvements. Generate weekly/monthly reports on query trends and performance. Qualifications Bachelor’s degree in Business Administration, Communications, or a related field. 2+ years of experience in customer support or operations roles. Strong communication and problem-solving skills. Proficiency in using CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Team leadership or coordination experience is a plus. Skills Required Customer-first mindset with excellent interpersonal skills Analytical thinking and attention to detail Strong documentation and reporting skills Calm and professional under pressure Collaborative and adaptable Preferred Tools CRM platforms (e.g., Zoho, Salesforce, Zendesk) Google Workspace or MS Office Ticketing and Helpdesk software Salary: INR 10,000 - 20,000 per month, based on experience. Employment Type: Full-time Application Process: Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process. Employment Type: Full-time How to Apply: Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com. Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing! Job Type : Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): what's your current salary in hand per month? How soon can you join our office in gurgaon if you get this opportunity ? Do you have experience in healthcare ? Experience: 2 years (Required) Location: Gurgaon, Haryana (Preferred) Work Location: In person Application Deadline : 30/06/2025 Expected Start Date : 7/07/2025 Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Day shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): are you comfortable with stipend 30,000 ? Experience: total: 2 years (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 07/07/2025

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. Job Title : Support Analyst Tier 1 & Tier 2 Job Type : Full-Time, Salaried Job Location : Remote Shifts: US Business coverage Evening/ Night (6:30 PM – 2:30 AM IST) (9:00 PM – 5:00 AM IST) Role Description As a Technical Support Specialist at myKaarma , you'll provide front-line support for our U.S.-based customers, handling Tier 1 and Tier 2 issues . You’ll work directly with clients via phone, chat, and email, combining strong communication skills with a technical mindset to diagnose and solve issues efficiently. This is a unique opportunity for someone who wants to work across both support levels: keeping resolution times low while deepening their technical skills in a SaaS environment. Key Responsibilities Customer-Facing Support: Deliver fast, clear, and empathetic support to U.S. automotive clients using phone, email, and chat. Tier 1 & Tier 2 Support: Triage, troubleshoot, and resolve common product issues and inquiries. Identify root causes of more complex technical problems using tools such as logs, SQL queries, and basic code review. Escalate when necessary, but aim to resolve where possible. Technical Collaboration: Work closely with Engineering and Product teams to investigate and resolve high-priority issues and bugs. Process Contribution: Flag common issues and recommend documentation, workflow, or product improvements. Documentation: Maintain detailed case notes and help expand internal and external knowledge bases. Required Skills And Qualifications Experience: 2+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting. Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences. Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. Basic understanding of SQL and experience using debugging tools or support platforms (e.g., Zendesk, Salesforce, Postman) English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers. Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges. Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms. Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities. Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am ) Nice-to-Have Ability to read and interpret code (Java preferred, but not required) Familiarity with REST APIs, microservices, or Spring Boot environments Prior experience in a Tier 2 or technical escalation role Experience with debugging tools, Postman, and tools like Jira for ticket tracking. We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma Benefits At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work. The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. myKaarma participates in the E-Verify Program .

Job Description Sr. Data Platform Engineer Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Platform Engineer to join our growing Platform engineering team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. As a Senior Data Platform Engineer, you will be responsible for building and maintaining many key parts of the Zendesk Data Platform including next generation reporting and analytics. Working closely with your team members to craft, develop and deliver reporting products for our customers and high quality software projects on time. Data is at the heart of Zendesk’s business! This is an autonomous role that can have a huge impact across all of the Zendesk product family! What you get to do every single day: Design, develop and maintain scalable and efficient data infrastructure components, including data pipelines, storage solutions and data processing frameworks Build and manage integrations with various internal and external data sources via ETL solutions. Design, implement, and maintain CI/CD pipelines using DevOps tools like Terraform & Github Actions for automated build, test, and deployment processes Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Collaborate with team members on researching and brainstorming different solutions for technical challenges we face Continually improve data pipelines for high efficiency, throughput and quality of data Investigate production issues and fine-tune our data pipelines Build and Promote best engineering practices in areas of version control system, CI/CD, code review, pair programming Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery Stay up-to-date with the latest technologies and industry trends, and proactively recommend improvements to our data platform. What you bring to the role: Basic Qualifications 4+ years of data engineering experience building, working & maintaining scalable data infrastructure (data pipelines & ETL processes on big data environments) 2+ years of experience with Cloud columnar databases (Snowflake Proven experience as a CI/CD Engineer or DevOps Engineer, with a focus on data platforms and analytics (Terraform, Docker, Github Actions) Experience with Cloud Platform (AWS, Google Cloud) Proficiency in query authoring (SQL) and data processing (batch and streaming) Intermediate experience with any of the programming language: Python, Go, Java, Scala, we use primarily Python Experience with ETL schedulers such as Apache Airflow, AWS Glue or similar frameworks Developer skills; demonstrating a strong passion to design scalable and fault-tolerant software systems Integration with 3rd party API SaaS applications like Salesforce, Zuora, etc Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Ability to work closely with data scientists, analysts, and other stakeholders to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams. Preferred Qualifications Extensive experience with Snowflake or similar cloud warehouses (Bigquery, Redshift) Familiarity with infrastructure as code principles and tools (e.g., Terraform, CloudFormation, Github Actions) Experience with version control systems (e.g., Git) and CI/CD best practices for software development to bring automation Expert knowledge in python Familiarity with Airflow, Fivetran, Hightouch What does our data stack looks like: ELT (Fivetran, Bigquery, Snowflake, Fivetran, dbt, Airflow) BI (Tableau, Looker) Infrastructure (GCP, AWS, Kubernetes, Terraform, Github Actions) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Interested candidates can apply and share the resumes at mridula@symbiosisindia.net Key Responsibilities: BPO Vendor Management Own daily operations with outsourced service providers Ensure SLA/KPI adherence, efficiency, and governance (QBRs, escalations) Drive contracts, compliance, and vendor transitions Customer Advocacy & Resolution Champion voice-of-customer in strategic decisions Improve CSAT, NPS, FCR through feedback loops and data analytics Lead root cause initiatives to resolve service friction AI & Digital Enablement Support AI initiatives like chatbots, predictive analytics, and intelligent QA Collaborate with Tech/Product teams for digital-first CX rollouts Enable automation and tech-driven service innovations Leadership & Transformation Lead internal ops team and vendor leaders Implement scalable, documented, standardized processes Serve as a change agent, driving operational excellence through Lean, Six Sigma, and agile practices.

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do? Process Optimization and Best Practices : Identify inefficiencies in customer-facing processes and implement solutions to reduce time-to-value. Create and maintain playbooks for handling customer queries and escalations. Develop, document, and share best practices for running NPS campaigns, customer advocacy programs, nurture, onboarding, QBRs/EBRs etc. Maintain an up-to-date knowledge base for internal and customer use. Document FAQs, troubleshooting steps, and operational workflows. Customer Insights and Analytics : Track key customer metrics by segments (e.g., NPS, churn, engagement, renewals, expansions). Generate insights from customer data to drive retention, expansion and upsell opportunities Support Enablement : Optimize tools like Hubspot, Zendesk, Intercom, or Freshdesk for customer support workflows. Liaise with product and engineering teams to resolve customer issues quickly. Work with marketing on customer education and advocacy programs. You should apply if 2-4 years of experience in problem solving, and applying structured thinking, in a consulting role or in any other analyst/operations roles. Prior experience in customer success, support, or operations in a B2B SaaS company is a plus, not a requirement. Strong analytical skills and ability to work with data is a strong requirement for this role. Knowledge of SQL or BI tools for customer data analysis is a plus. Excellent problem-solving skills, a proactive mindset, and hands-on approach to challenges. High attention to detail with the ability to manage multiple priorities in a fast-paced environment. Good written and verbal communication skills, with the ability to collaborate effectively across teams. Tech savviness, and comfort with CRM and customer support tools (e.g., Hubspot, Salesforce, Zendesk, Intercom). Experience with customer engagement platforms like Gainsight is a nice-to-have Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced and exceptional Senior AI / Machine Learning Engineer to join our growing team. In this role, you will be involved in the design, development, and optimization of AI and Machine Learning products that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of machine learning systems. You will also be responsible to: Build conversational AI interfaces that handle multi-turn customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary. Design and implement advanced AI/ML systems with a focus on LLMs, AI Agents, and retrieval-augmented generation (RAG) architectures. Build production-grade AI pipelines for data processing, model training, fine-tuning, and serving at scale. Implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, and conversation outcomes to improve model performance over time. Create analytics dashboards and reporting tools to track automation effectiveness, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores. Lead technical initiatives for AI system integration into existing products and services. Collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models. Requirements Qualifications / Experience / Technical Skills Bachelor's degree in Computer Science, or a related field, or equivalent practical experience. 5+ years in backend software development using modern programming languages (e.g., Python (strongly preferred!), Golang or Java). Demonstrated experience building production conversational AI systems including chatbots, virtual assistants, and automated support agents using LLMs (OpenAI, Anthropic, open-source models). Expertise in natural language understanding (NLU) and intent classification for customer query interpretation, entity extraction, and conversation flow management. Experience implementing multi-channel support automation across chat, email, voice, and messaging platforms with consistent context handling. Strong background in customer support metrics and KPIs including CSAT, first contact resolution, average handle time, and containment rate optimization. Experience with sentiment analysis and emotion detection for escalation triggers and customer satisfaction monitoring. Expertise in building knowledge bases and FAQ systems with dynamic content retrieval and self-learning capabilities from support interactions. Proficiency with contact center platforms (Zendesk, Salesforce Service Cloud, Genesys, or similar) and their API integrations. Experience implementing real-time agent assist systems that provide suggestions, knowledge articles, and response templates during live interactions. Familiarity with compliance and security requirements for handling sensitive customer data in automated systems (PCI, HIPAA, GDPR). Experience with A/B testing and experimentation frameworks for optimizing conversation flows and response strategies. Soft Skills / Personal Characteristics Strong communication abilities to explain technical concepts Collaborative mindset for cross-functional team work Detail-oriented with strong focus on quality Self-motivated and able to work independently Passion for solving complex search problems (REQ ID: 2158)

Job Title: Customer Service Lead Location: Pune, Maharashtra, in-person Job Type: Full-Time Experience Level: Mid-Senior Level Industry: Logistics and Supply chain Job Description: We are seeking a highly motivated and experienced Customer Service Lead to join our team. In this role, you will be responsible for supervising a team of customer service representatives, ensuring exceptional customer support, resolving complex issues, and driving performance improvements. You will be a key player in enhancing customer satisfaction and streamlining service operations. Key Responsibilities: Lead, mentor, and coach a team of customer service representatives to deliver high-quality support. Handle escalated customer issues and ensure timely resolution. Monitor daily team performance, set KPIs, and generate reports on customer service metrics. Collaborate with other departments (sales, operations, product) to resolve customer concerns effectively. Create and implement strategies to improve customer satisfaction and reduce response times. Conduct regular team meetings, training sessions, and performance evaluations. Maintain a deep understanding of products/services to support team knowledge and customer engagement. Identify process inefficiencies and suggest improvements to optimize the customer service workflow. Requirements: Proven experience in a customer service supervisory or lead role (minimum 2–4 years). Strong leadership and people management skills. Excellent problem-solving, communication, and conflict-resolution abilities. Proficiency in CRM software (e.g., Zendesk, Salesforce, Freshdesk). Ability to work in a fast-paced environment and handle multiple priorities. Flexibility to work shifts, weekends, or holidays as needed. Preferred Qualifications: Bachelor’s degree in Business Administration, Communications, or a related field. Experience in [specific industry, e.g., e-commerce, logistics, SaaS] preferred. Familiarity with performance metrics like CSAT, NPS, FCR is an asset. Multilingual skills are a plus. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Monday to Friday Location: Viman Nagar, Pune, Maharashtra (Required) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 01/07/2025

Job Title: Customer Service Representative Location: Remote Department: Customer Support Reports To: Customer Service Manager Company: European Merchant Services (EMS) About EMS: European Merchant Services (EMS) is a leading provider of global payment solutions, offering secure and scalable card processing services to high-risk and medium-risk merchants. As a trusted referral partner of Visa and Mastercard, we work with Tier 1 and Tier 2 banks to deliver seamless payment processing with a focus on speed, transparency, and client satisfaction. Operating across Europe and beyond, EMS is known for its commitment to client success and innovation in the payments ecosystem. Job Summary: We are looking for a proactive, detail-oriented, and customer-focused Customer Service Representative to join our growing team. In this role, you will act as the first point of contact for our clients, providing support, resolving issues, and ensuring a world-class experience throughout the merchant lifecycle. Key Responsibilities: Provide prompt, professional, and accurate assistance to merchants via email, phone, and live chat. Handle inquiries related to transaction processing, onboarding, technical troubleshooting, settlements, chargebacks, and account status. Collaborate with internal teams including sales, risk, compliance, and technical support to resolve client issues effectively. Educate merchants on EMS tools, dashboards, compliance requirements, and best practices. Maintain detailed records of client interactions and feedback to help improve service quality. Identify recurring problems or areas of friction and suggest process improvements. Support account managers in ensuring high client satisfaction and retention. Maintain knowledge of EMS products, industry updates, and partner bank protocols. Requirements: 1–3 years of experience in customer service, preferably in fintech, banking, payments, or related industries. Strong communication skills in English (written and verbal); additional European languages are a plus. Basic understanding of payment processing systems, chargebacks, and merchant onboarding is preferred. Problem-solving mindset with a keen eye for detail. Proficiency in CRM tools (e.g., Zendesk, Salesforce) and Microsoft Office Suite. Ability to multitask and thrive in a fast-paced, deadline-driven environment. Customer-first attitude with a genuine interest in helping others. What We Offer: Competitive salary and performance-based incentives. Opportunity to work with international clients and partners. A collaborative, supportive, and multicultural team environment. Growth opportunities within a rapidly expanding fintech company. Ongoing training and professional development. Join EMS and be part of a team that’s shaping the future of global payments. Apply now and make an impact!

Job Title: Onboarding Specialist – SaaS (Pet or Related Experience Highly Preferred) Location: India (Remote) Job Type: Full-Time About Us: RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations, increase revenue, and improve customer experiences. We are passionate about building something extraordinary and providing innovative solutions to pet care providers. What You’ll Do: ● Guide new clients through the onboarding process, ensuring a smooth transition onto our platform. ● Train clients via calls, webinars, and email support on best practices for using our software. ● Provide top-tier customer support by answering questions and troubleshooting issues. ● Collaborate with internal teams to facilitate data migration and system setup. ● Maintain detailed documentation of onboarding progress and client interactions. ● Identify workflow improvements to enhance efficiency and user experience. ● Ensure proactive follow-through to keep clients engaged and successful. What You Bring: Must-Have Qualifications: ● Professional experience in the pet industry (boarding, daycare, grooming, training, etc.). ● Excellent written and verbal communication skills. ● Extraordinary attention to detail and ability to track multiple client progress points. ● Strong follow-through to ensure a smooth and complete onboarding process. ● Proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk). ● Ability to manage your schedule effectively and work independently. ● Sales experience Nice-to-Have Qualifications: ● Experience as an Onboarding Specialist. ● Experience working at a SaaS company. ● Ability to identify workflow enhancements for improved efficiency. ● Strong problem-solving skills to troubleshoot issues during onboarding. ● Passion for Pets! Don’t meet every single requirement? We encourage you to apply anyway! If you are passionate about customer success, have SaaS and pet industry experience, and are eager to learn, we’d love to hear from you. ● Customer Commitment – We go the extra mile to ensure our clients are satisfied. ● Attention to Detail – Excellence is in the details, and we prioritize quality in everything we do. ● Passion for Pets – We love pets and the businesses that care for them. ● Collaboration & Trust – We create an environment of authenticity, empathy, and accountability. ● Fearlessness & Ownership – We challenge assumptions, embrace learning, and take initiative. Why Join Us? ● Competitive salary and benefits package. ● This is an opportunity to work with cutting-edge technology in a growing company. ● Fast-paced, dynamic work environment with room for career growth. ● Be part of a team passionate about transforming the pet care industry. How to Apply: Send your resume and a brief cover letter to jointhepack@runloyal.com with the subject line “Onboarding Specialist – [Your Name].” RunLoyal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.2 Job Type: Full-time Pay: Up to ₹240,000.00 per year Application Question(s): Experience with SaaS platforms and onboarding Experience: onboarding specilist: 2 years (Required) Location: Salem, Tamil Nadu (Required) Work Location: In person Speak with the employer +91 6385599102

Job Title: Backend Engineer – Python & Microservices Location: Remote | Experience: 5–7+ Years | Type: Full-time We are seeking a highly skilled Backend Engineer with deep expertise in Python and microservices to join our dynamic team. The ideal candidate will have hands-on experience in designing scalable, production-grade systems and RESTful APIs using frameworks like Flask, FastAPI, or Django. Strong knowledge of containerized environments (Docker, Kubernetes), cloud platforms (AWS preferred), and event-driven systems (Kafka, SQS) is essential. Key responsibilities include building modular microservices, managing SQL/NoSQL databases (PostgreSQL, MongoDB, DynamoDB), and implementing CI/CD pipelines with tools like GitHub Actions and Terraform. The role demands familiarity with observability tools (Grafana, CloudWatch) and best practices in API security, rate limiting, and performance optimization. Experience with distributed teams, agile workflows, and a strong ownership mindset is preferred. Bonus points for integration experience with tools like Zendesk or chat/ticketing platforms. Skills: Python, Microservices, REST APIs, AWS, Kafka, Docker, Kubernetes, CI/CD, PostgreSQL, MongoDB.