4193 Zendesk Jobs - Page 29

Nous recrutons : Spécialiste du Support Client Francophone (Voix & Chat) – Télétravail Parlez-vous couramment le français et l’anglais ? Avez-vous le sens de la résolution de problèmes et le souci d’offrir un service exceptionnel ? Si vous souhaitez rejoindre une équipe en pleine croissance qui valorise le professionnalisme, le développement et la satisfaction client — cette opportunité est faite pour vous. Vos missions En tant que Spécialiste du Support Client, vous serez le premier point de contact pour nos clients francophones. Vous traiterez leurs demandes par appels entrants, chat en direct et e-mails, en veillant à ce que chaque interaction soit rapide, claire et utile. Responsabilités...

We’re Hiring: Customer Support Team Lead (B2C) Are you passionate about delivering outstanding customer experiences and leading high-performing teams? We’re looking for a Customer Support Team Lead (B2C) to oversee our consumer support operations — ensuring fast, empathetic, and effective service across all touchpoints. In this role, you’ll combine leadership, operational excellence, and a customer-first mindset to drive satisfaction and loyalty among our users. 🔹 Key Responsibilities Lead and motivate a team of customer support representatives handling B2C interactions across chat, email, and phone. Ensure timely resolution of customer issues while maintaining high CSAT and NPS scores . Man...

Empower Growth as Our Next Customer Service Training Specialist Are you passionate about helping others succeed? At TalentPop , we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at creating engaging learning experiences and delivering impactful training sessions, this senior role is for you. What You’ll Bring To The Table 3–5 years of BPO experience in the Customer Service industry 1–2 years of experience as a Customer Service Trainer 1–2 years of Virtual Assistant experience (preferred) Experience with eCommerce platforms and tools such as Gorgias, Shopi...

About SupportLogic SupportLogic SX™ is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations. We are a well-funded startup with investments from top ...

About SupportLogic SupportLogic SX™ is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations. We are a well-funded startup with investments from top ...

As a Team Leader at TaskUs, your role involves driving the performance of your teammates to ensure they continuously meet their goals. You will be responsible for coaching and managing the teammates under your supervision, as well as acting as a bridge between your team and other departments. Your primary focus will be on managing the day-to-day planning and operations of your team, ensuring each teammate delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). It is crucial for you to maintain team schedules, provide organization, and handle responsibilities effectively. Your key responsibilities as a Team Leader include: - Driving team performan...

Job Description . Respond to inbound/outbound calls, emails, and support tickets from US customers. . Troubleshoot software, hardware, connectivity, and access-related technical issues. . Accurately log interactions, diagnostics, and resolutions in the helpdesk system. . Escalate unresolved or complex issues to higher-level support teams. . Ensure timely resolution of issues in compliance with SLAs and deliver a customer-first experience. . Handle user onboarding tasks such as account setup and password resets. . Collaborate with US-based teams, adjusting to EST/PST time zone requirements. . Take full ownership of help requests from receipt to resolution with professional communication. . Pr...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

Join TalentPop App as a Brand Concierge - Online Order Support VA! At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you’re passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you! We’re looking for a dependable and customer-focused Brand Concierge - Online Order Support VA who can support customers with their orders while providing a pr...

US Payroll & HRIS Customer Support Agent Experience: 2 - 3 Years Exp Salary: INR 10 LPA to 15 LPA Shift : U.S. Time Zone (EST) 12pm 9pm Opportunity Type: Remote Placement Type: Full-time Must have skills: US Payroll AND Customer Support AND HRIS Note: This is a requirement with one of the Uplers clients Uzio: About Uzio: UZIO (HQ: Virginia, USA) https://www.uzio.com and https://www.uzio.ai : With over 150+ partners, 1700+ employers, and 50,000+ employees relying on UZIO and 70+ health insurance carriers serving plans, UZIO provides an Integrated Benefits Administration and HCM SaaS technology platform for brokers, employers, and employees of SMBs in the United States. Key Responsibilities: S...

Join our India Team. Technical Support Engineer Telr As a Technical Support Engineer at Telr, you will be the go-to expert for our merchants and partners, ensuring seamless API integrations, robust transaction processing, and exceptional post-launch support. You will bridge the gap between our clients and internal teams to deliver a world-class payment experience. Job Responsibilities: Assist clients with their integration to Telr's APIs and systems, including answering product questions, testing and validating integrations, and troubleshooting issues. Support clients in resolving post-launch operational questions and issues. Use issue trackers and other tools to catalog, prioritize, and tra...

Experience: 1-2 years Location: Ahmedabad Requirements 2+ years of experience in customer support, preferably for international clients Excellent spoken and written English communication skills Proven ability to handle US, UK, and European customers with professionalism and cultural awareness Experience using CRM tools such as Zendesk, Freshdesk, or HubSpot Strong interpersonal skills and a problem-solving mindset Ability to manage and resolve queries via email, chat, and phone Basic understanding of software/SaaS platforms and related technical terminology Bachelor's degree in any discipline NICE TO HAVE Prior experience working night shifts or overlapping with US/UK/European time zones Fam...

Job Summary We are looking for a skilled and motivated Tech Support Team Lead to manage and guide our technical support team. Responsibilities This role will be responsible for overseeing the day-to-day operations of the support desk, ensuring prompt resolution of customer issues related to access control systems, and driving continuous improvement in customer satisfaction and service Responsibilities : Lead and manage a team of technical support engineers handling Level 1 & 2 support. Provide technical guidance on access control hardware (controllers, readers, door locks) and software (management platforms, mobile apps, etc. Supervise ticket management, ensure SLA compliance, and optimize r...

Profile Summary: The Support & Solutions Specialist is a proactive and detail-oriented professional who thrives in a fast-paced, growth-oriented environment. This role requires strong critical thinking and analytical skills to effectively troubleshoot issues, evaluate processes, and implement thoughtful solutions. The Specialist will be responsible for maintaining, managing, and supporting Encompass and other technologies used across the Residential Lending department, while collaborating cross-functionally to drive process improvements and deliver impactful results. We are ideally looking for immediate joiner for this profile. Key Responsibilities: Provide daily technical and operational su...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...

Role Overview: We are looking for detail-oriented professionals with hands-on experience in e-commerce, or operations management . In this role, you’ll help create workflows, training data, and simulations that power the benchmarking of large language models (LLMs) . Your contributions will be key to recreating real-world e-commerce scenarios , validating AI-generated outputs, and ensuring high standards of compliance, accuracy, and customer trust . What You’ll Do: Recreate catalog management workflows , including attribute enrichment, taxonomy validation, bulk updates, and compliance checks. Validate AI-generated outputs for KYC, seller verification, marketplace policies, and catalog update...