2821 Zendesk Jobs - Page 29

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About The Role As the Director of...

About Us Rockstar is a US startup at the intersection of AI and Telecom, building the future of digital connectivity. We're not just reimagining telco - we're creating an entirely new category of AI-native mobile experiences. About the Role We're looking for a Conversational AI Engineer to design, build, and optimize next-gen intelligent chatbots that transform customer engagement. If you're passionate about AI/ML, natural language processing (NLP), and building human-like conversational experiences, this role is for you. You'll lead the development of end-to-end chatbot solutions - designing workflows, integrating APIs, crafting prompts, and building tools that power seamless customer journ...

We’re looking for a Technical Support Engineer who can be the first line of defense for our customers—solving issues, answering queries, and ensuring every interaction builds trust. In a growing startup, this role goes beyond just ticket resolution: you’ll be a voice of the customer, collaborating with product and engineering teams to improve our offerings and deliver a world-class experience. What You’ll Do Respond to customer queries via email, chat, or calls with accuracy and empathy. Troubleshoot technical issues, guide customers through product features, and resolve problems efficiently. Escalate complex issues to engineering/product teams while maintaining ownership until closure. Main...

Job Description Who we're looking for: Zendesk is seeking a Software Engineer to join our Engineering Productivity team in Pune, APAC! In this role, you will tackle highly scalable technical challenges and contribute to enhancing our engineering processes. About the team: The Engineering Productivity team is dedicated to helping Zendesk Engineering teams provide easy-to-use tools and infra that simplify the process of building, testing, and delivering reliable products for our customers. Our mission focuses on collaborating closely with our internal development teams while continuously improving our productivity tools What you get to do every day: Collaborate with a talented team of engineer...

Job Description Workplace Experience Coordinator Location: Pune, India - Onsite Are you passionate about enhancing workplace environments and driving employee engagement? Zendesk is looking for a Workplace Experience Coordinator to join our team in Pune, India. In this critical role, you will report directly to the Workplace Experience Manager, Pune and play a vital part in creating a dynamic and inspiring office atmosphere. You will be responsible for implementing innovative workplace initiatives, supporting operational excellence, and fostering a culture of collaboration and inclusivity. If you’re ready to take your expertise to the next level and make a meaningful impact on our workplace ...

The Role Our mission is to empower every sales professional to operate at their maximum potential unlocking success for themselves and their organization. This is where you come in! We're looking for talented designers with diverse skills, specialties, backgrounds, and perspectives to join our highly skilled Product Design team. This is an opportunity for a true crafts-person that is passionate about defining seamless workflow experiences and polished usable user interfaces that customers love to use in their work everyday. If you're a systems thinker and hands-on doer who thrives at the intersection of Design, Engineering, and Product, we’d love to hear from you! You'll help to shape our in...

Join TalentPop App as a Digital Sales & Support Representative! TalentPop App is redefining how e-commerce brands connect with their customers by collaborating with fast-growing online businesses to deliver top-tier service and sales support. If you are someone who excels at transforming questions into solutions, challenges into opportunities, and conversations into conversions, then this role is perfect for you. We are seeking a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you will support customers throughout their shopping experience, contribute to sales goals, and retention efforts. If you are ready to make an impact while w...

Job Summary We are seeking an experienced and customer-focused Customer Service Manager to lead our support team, enhance customer satisfaction, and ensure service excellence. The role involves managing day-to-day customer service operations, resolving escalated issues, and driving continuous improvements to deliver an outstanding customer experience. Lead and manage the customer service team, including training, coaching, and performance monitoring. Develop and implement customer service policies, procedures, and standards. Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution. Monitor and analyze key performance metrics (CSAT, NPS, response time, reso...

About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250...

We are looking for a ExpirenceTechnical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Weekly 5 days working Responsibilities Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track comput...

About Tide At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to e...

You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems and support processes. What You'll Achieve: Resolve customer issues leveraging your technical expertise and act as the primary point of escalation for our external support teams. Reproduce customer issues, perform initial triage and file software defects and feedback with Engineering Work cross-functionally across engineering and product to build processes and manage issues. Develop deep ...

Description Job Location: Nampula, Mozambique About the role: As a Contact Centre Social Media Executive at Sun King, you’ll play an essential role in shaping customer experiences and building strong, lasting relationships with our online community. This position is pivotal for bridging Sun King’s mission to empower underserved communities through solar energy with our customers' needs and expectations. By offering agile, attentive service across digital platforms, you will help ensure that customers have a sense of being valued, heard, and assisted, whether they're seeking assistance, exploring Sun King products, or providing feedback. Your work will enhance brand reputation, build confiden...

Job Title: Debt Account Manager Location: Kochi Salary: ₹20,000 – ₹30,000/month Job Summary: Assist the Executive Relationship Manager in resolving debt issues and ensuring all client sites are under active contracts. Key Responsibilities: Manage debt and objection queries with suppliers Maintain accurate records and update tariff databases Communicate with clients on outstanding issues Generate reports on debt and objection status Use Zendesk for tracking and resolution Requirements: Experience in debt management or energy portfolio coordination Strong skills in Excel and communication Familiarity with Salesforce or Zendesk is a plus Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000...

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. ...

Role Summary: The IT Support Engineer provides technical assistance to end-users by troubleshooting hardware, software, and network issues. They ensure IT systems, devices, and applications are operational, secure, and updated, supporting both day-to-day business activities and long-term IT objectives. Key Responsibilities: End-use support: Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and peripherals. Install, configure, and maintain operating systems and business applications. Assist users with password resets, access requests, and common software issues. Incident Management: Respond to and resolve IT service desk tickets within defined SLAs. Escalate complex i...

Application Support (Production) Engineer – Manager 📍 Mumbai | 🎓 Bachelor’s/Master’s in Computer Science | 🧪 5+ years in production support Seeking a skilled professional to manage Level 1 (L1) production support for a high-availability trading platform. This role demands strong technical expertise, incident management skills, and the ability to thrive in a 24×7 environment. 💼 Key Responsibilities: • Monitor application health and respond to alerts/tickets within SLA • Perform root cause analysis and drive long-term system stability • Maintain SOPs, documentation, and knowledge bases • Collaborate with development teams to resolve recurring issues • Support UAT/SIT environments and assist in...

Role Description Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. Analyse traffic logs, system health alerts, and security events using diagnostic tools. Guide users on best practices for perimeter defence, intrusion prevention, and remote access. Work with customers to resolve device performance, failover, and HA setup issues. Contribute internal knowledge base articles and suggest improvements to...

Role Description Provide L2 support via phone, email, and case portal, ensuring timely resolution within defined SLAs and proper escalation of critical issues. Provide support for firewall devices, including setup, upgrades, policy configuration, and troubleshooting. Assist with configuration of NAT, VPNs (IPSec/SSL), firewall rules, routing, and proxy policies. Analyse traffic logs, system health alerts, and security events using diagnostic tools. Guide users on best practices for perimeter defence, intrusion prevention, and remote access. Work with customers to resolve device performance, failover, and HA setup issues. Contribute internal knowledge base articles and suggest improvements to...

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. ...

Our story: marketfeed. (YC S21) marketfeed is a Y Combinator–funded, seed-stage fintech founded in 2020 by Sharique Samsudheen and Sooraj E . Our automated trading platform helps everyday investors grow wealth through sophisticated yet intuitive strategies. Today we serve 1.5 million+ followers, 400k app users, and manage ₹250 crore+ in traded volume—while compounding 20%+ MoM growth with a team of 50+ passionate builders. Our next chapter: scaling from weekly positional trades into intraday systems so users capture even more market edge. 🕵 Who are we looking for? We are looking for a Support Agent who excels at providing exceptional customer service and possesses basic to moderate knowledge...

Job Title: Helpdesk Resource Location: Tricity (Punjab) Role: Contractual Role Overview We are seeking Helpdesk Resource with a minimum of 2 years of relevant IT experience to provide uninterrupted technical and operational assistance to end-users. The role involves delivering Level 1 (L1) and Level 2 (L2) support, incident resolution, user guidance, and escalation management. The Helpdesk team will also participate in training helpdesk executives to ensure consistent service quality and efficiency. Key Responsibilities Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing systems. Diagnose and resolve L1 and L2 technical issues related...

Job Title: Technical Support Executive Location: Chandivali, Andheri East (Mumbai) Job Type: Full-Time About the Role: We are seeking a skilled TECHNICAL SUPPORT EXECUTIVE who combines strong technical knowledge with exceptional communication skills. The ideal candidate will be adept at handling customer escalations, managing tickets efficiently, and resolving technical issues through remote troubleshooting. Key Responsibilities: Provide application support for end-users and clients, ensuring minimal downtime. Handle technical troubleshooting remotely for reported issues. Manage and resolve tickets using industry-standard ticketing tools (e.g., Jira, ServiceNow, Zendesk). Communicate clearly...

Shift Hours: US Hours (Pacific Time Zone) Key Responsibilities: We are looking for positive, self-motivated professionals with customer support experience and an affinity for technology products and innovation. In this role, you will be working directly with our active clients assisting with any product feature functionality questions they have for the products your team supports. Additionally, you will coordinate the delivery of a variety of services offered by our Support team. These services include but are not limited to: responding to inquiries via email tickets and phone, data migrations, live phone training, and reconfiguration. Through your experience in assisting our clients, you wi...

Position Overview We are seeking an experienced Team Lead - Customer Support to join our dynamic team in a cloud-based messaging platform company. The ideal candidate will have a strong background in customer support management, with hands-on experience in leading teams, driving performance, and ensuring high service standards. This role involves managing a team of support agents, enhancing performance, coaching, and ensuring customer satisfaction at all levels. Experience with Salesforce and Zoho CRM platforms is essential for support workflow management and operational efficiency. The ideal candidate should also have experience handling US clients and providing B2B support in a cloud-based...