Team Lead

As a Team Leader at TaskUs, your role involves driving the performance of your teammates to ensure they continuously meet their goals. You will be responsible for coaching and managing the teammates under your supervision, as well as acting as a bridge between your team and other departments. Your primary focus will be on managing the day-to-day planning and operations of your team, ensuring each teammate delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). It is crucial for you to maintain team schedules, provide organization, and handle responsibilities effectively. Your key responsibilities as a Team Leader include: - Driving team performance and ensuring teammates meet their goals - Coaching and managing team members, acting as a bridge between departments - Managing day-to-day operations, ensuring SLAs and KPIs are met - Maintaining team schedules, providing organization, and handling responsibilities effectively - Conducting team huddles, coaching sessions, and recognizing weaknesses to provide solutions for improvement Qualifications required for this role: - Previous experience in phone, email, and live chat customer support roles is advantageous - Familiarity with E-Commerce, ZenDesk, or other CRM tools is a plus - Flexibility and willingness to work different shifts TaskUs is committed to a People First culture, offering competitive industry salaries and comprehensive benefits packages. The company's inclusive environment and focus on professional growth provide employees with opportunities for internal mobility and career advancement. TaskUs values diversity, equity, and inclusion, believing that innovation and higher performance are driven by individuals from diverse backgrounds. The company is committed to providing equal access to opportunities for all applicants. If you are ready to join a team dedicated to supporting People First and providing superior customer experiences, apply for the Team Leader position at TaskUs through the provided URL: [TaskUs Careers](https://www.taskus.com/careers/),