1628 Zendesk Jobs - Page 27

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you We are looking for a detail-oriented, customer-obsessed Benefits Associate, Operations to join our growing Benefits Operations team. This role is pivotal in supporting the day-to-day delivery of employee benefits programs across multiple countries. As a Benefits Coordinator, you will provide administrative and operational support to ensure our employees and clients enjoy a seamless, informed, and positive benefits experience. This is an excellent opportunity for someone with early experience in HR or benefits administration who is looking to grow in a global, mission-driven organization. What you bring Experienced in employee benefits, HR operations, or a similar administrative role. Strong customer service skills with clear written and verbal communication. Excellent attention to detail and ability to handle high-volume tasks accurately. Solid organizational and time management skills; able to meet deadlines and shift priorities. Comfortable working on multiple tools like Zendesk, Notion, Slack, and Google Workspace. Ability to learn new systems and processes quickly. Empathetic and professional when interacting with employees and clients. Solution-oriented and eager to improve processes and service delivery. Team player with a collaborative mindset and openness to feedback. Key responsibilities Respond to employee and client queries related to benefits via Zendesk and email. Deliver clear, empathetic, and informative support across topics like plan details, enrollment, claims, and billing. Escalate complex issues appropriately and collaborate with Benefits Specialists to ensure resolution. Accurately handle benefits data: validation, updates, and preparation for reporting. Support enrollment and changes (e.g. new joiners, life events, terminations) in both internal and external benefits systems. Assist with invoice audits and data checks, collaborating with the Accounting team to support accurate payment processing. Maintain invoice tracking datasets accurately on a monthly basis. Collaborate cross-functionally with teams like Payroll, Legal, Lifecycle, and Finance, and ask for support when needed. Support regular audits and data quality reviews across systems. Track and escalate exceptions or inaccuracies, working with the Quality Analyst and Benefits Specialists. Maintain internal documentation (in Notion or other tools) to reflect updates and recurring learnings. Suggest improvements to benefits FAQs or support articles to enhance clarity for internal or external users. Be an internal and external champion of Remote's values and Benefits team's goals Practicals You'll report to: Manager, Benefits Operations Team: EOR Operations Location: Southeast Asia Start date: As soon as possible Remote Compensation Philosophy Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. The base salary range for this full-time position is $25,270 USD to $58,150 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. Application process Interview with recruiter Interview with future manager Interview with Senior Manager Bar Raiser Interview Prior employment verification check Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhere flexible paid time off flexible working hours (we are async) 16 weeks paid parental leave mental health support services stock options learning budget home office budget & IT equipment budget for local in-person social events or co-working spaces How You’ll Plan Your Day (and Life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How To Apply Please fill out the form below and upload your CV with a PDF format. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

We are astylish and sustainable online clothing brand specializing in high-quality linen garments. We are dedicated to delivering timeless, comfortable, and eco-friendly fashion. As we expand, we are looking for a Customer Care Representative to join our team and provide exceptional support to our valued customers. This role is ideal for a woman who is passionate about customer service and sustainability and enjoys working in a fast-paced, remote environment. The selected candidate will handle customer queries, resolve issues efficiently, and ensure a seamless shopping experience across multiple communication channels, including email, live chat, and social media. Key Responsibilities: Respond promptly and professionally to customer inquiries via email, live chat, and social media. Assist customers with product details, sizing recommendations, and order-related concerns. Process and manage returns, exchanges, and refunds as per company policies. Handle customer complaints with patience, empathy, and problem-solving skills to enhance customer satisfaction. Stay updated on product offerings, company policies, and sustainability practices to provide accurate information. Troubleshoot and resolve issues related to website navigation, product availability, shipping, and order processing. Monitor and follow up on open customer cases to ensure timely resolutions. Work closely with logistics and marketing teams to enhance customer experiences. Track customer feedback, report recurring issues, and suggest areas for improvement. Assist in creating FAQs, help guides, and other customer support resources. Required Qualifications: Previous experience in customer service or support role (preferably in e-commerce or fashion). Excellent English-speaking and written communication skills with the ability to communicate clearly, professionally, and empathetically. Strong problem-solving skills with a customer-first approach. Ability to work independently in a remote environment and manage tasks efficiently. Tech-savvy with experience in customer service tools like Zendesk, Freshdesk, or similar platforms. Knowledge of linen fabric, fashion trends, or sustainability practices is a plus. Comfortable working in a fast-paced and evolving business environment. Preferred Skills: 2 years in customer service or support role (preferably in e-commerce or fashion). Experience working in a remote customer service role. Multilingual skills (a plus, but not required). Familiarity with social media-based customer service (Instagram, Facebook, etc.). What We Offer: Benefits: Paid time off, bonuses. Work Schedule: 10 AM 6 PM, Day shift (Monday to Saturday). Employee discounts & professional growth opportunities. An inclusive, empowering, and supportive work environment. skills : - customer support, e-commerce, fashion industry, online retail, customer inquiries, order processing, refunds, exchanges, returns, issue resolution, live chat support, email support, social media customer service, Zendesk, Freshdesk, remote work, problem-solving, communication skills, English proficiency, customer experience, sustainability, fast-paced environment, teamwork, customer satisfaction.

Roles and Responsibility Manage and maintain Zendesk instances for smooth operation. Develop custom scripts using Zendesk's API and SDK. Collaborate with cross-functional teams to identify and prioritize project requirements. Troubleshoot and resolve technical issues related to Zendesk. Implement new features and updates to enhance user experience. Ensure data security and compliance with organizational policies. Job Requirements Strong knowledge of Zendesk administration and development principles. Experience with programming languages such as PHP, HTML, and CSS. Familiarity with database management systems like MySQL. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills.

Key Responsibilities: Respond promptly to customer queries via phone, email, and chat. Resolve customer complaints and issues efficiently with a positive attitude. Coordinate with internal departments (logistics, quality, service center, etc.) to ensure timely resolution. Track and manage product replacements, refunds, and warranty-related cases. Maintain accurate records of customer interactions in the CRM system. Collect customer feedback and escalate recurring issues to improve service quality. Contribute to knowledge base and FAQs by documenting common issues and solutions. Represent Hammer’s tone of voice—friendly, solution-focused, and professional. Requirements: 1–3 years of experience in a customer service/support role, preferably in a D2C or consumer electronics brand. Open for freshers too with Excellent Communication skills. Ability to handle pressure and manage multiple customer tickets efficiently. Knowledge of CRM tools like Freshdesk, Zendesk, or similar is a plus. Problem-solving mindset and a customer-first approach. Flexibility to work in rotational shifts, including weekends if required. Job Type: Full-time Pay: ₹10,014.93 - ₹15,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person

Job Title: Customer Service Executive Location: Koregaon Park, Pune Company: Palmonas Job Description: We are hiring a Customer Service Executive to manage customer interactions across our D2C channels. The ideal candidate must have prior experience working with a D2C (Direct-to-Consumer) brand . Applications without D2C experience will not be considered . Key Responsibilities: Respond to customer queries via email, chat, calls, and social media Handle order tracking, return/exchange, refund, and complaint resolutions Coordinate with internal teams (warehouse, logistics, product) to resolve customer issues Ensure timely follow-ups and maintain high customer satisfaction levels Log all customer interactions in the CRM system and ensure accuracy Monitor and escalate recurring issues for process improvements Requirements: Mandatory experience with a D2C brand (minimum 2 year) Excellent written and verbal communication skills Strong understanding of customer support tools (Freshdesk, Zendesk, etc.) Problem-solving attitude and ability to work under pressure Familiarity with platforms like Shopify, WooCommerce, etc. is a plus

SQL Developer Module Lead Full-time Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion. The world is how we shape it. Job Description We are looking for an experienced SSIS and MS SQL Developer to design, develop, and support SQL Server databases and SSIS packages. The role involves working on development projects and providing production support to ensure smooth database operations and optimal performance. SQL Server Development: Design and develop complex T-SQL queries, stored procedures, views, functions, and triggers. Optimize database queries for improved performance and efficiency. Develop scripts for data migration, import/export, and transformation tasks. SSIS Package Development: Design, develop, and maintain ETL (Extract, Transform, Load) processes using SSIS. Create, modify, and troubleshoot SSIS packages for data integration, migration, and transformation. Scheduling of SSIS packages. Production Support: Monitor and support production databases to ensure high availability and performance. Troubleshoot and resolve database-related issues in production environments. Identify and optimize long-running queries, deadlocks, and other performance bottlenecks. Provide 24/7 production support as part of an on-call rotation for critical issues. Perform root cause analysis and provide resolutions for database incidents and outages. Required Technical Skills: Hands-on experience with MS SQL Server. Proficiency in T-SQL programming (queries, stored procedures, functions, triggers). Strong experience with SQL Server Integration Services (SSIS) for ETL processes. Experience in query optimization, indexing, and performance tuning. Good to have: Knowledge or work experience in SSRS, C#.net/Java, Python, Zendesk, JIRA, BizTalk, RTI, Jenkins, Splunk, CICD, New Relic, Autosys scheduler, CA7 scheduler. Total Experience Expected: 04-06 years Qualifications Relevant experience in database maintenance and support. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Additional Information Must be willing to work in shifts and participate in on-call support as required. At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

We’re looking for people with a strong interest in building successful products or systems, comfortable dealing with lots of moving pieces, exquisite attention to detail, and are comfortable learning new technologies and methods. Job Description: Role: We are looking for a highly motivated Support Operations Manager to oversee our growing support function and ensure seamless operations for our B2B SaaS platform. In this role, you will lead and mentor a team of Customer and Technical Support Specialists, drive process improvements, and act as the escalation point for complex technical issues. Your work will directly impact customer satisfaction, retention, and the overall success of support delivery. Responsibilities: Team Leadership and Operations Management: ● Supervise, mentor, and coach a team of Customer and Technical Support Specialists. ● Monitor team performance through KPIs (e.g., response time, resolution time, CSAT). ● Set goals, conduct regular one-on-ones, and support career development. ● Drive hiring, onboarding, and training of new support team members. Customer Support Oversight: ● Oversee the resolution of high-impact or escalated customer issues. ● Maintain a high level of customer satisfaction by ensuring timely and quality responses. ● Continuously assess team workloads and adjust resource allocations to ensure optimal coverage. Process Improvement and Strategy: ● Develop and implement support processes, SLAs, and quality assurance measures. ● Identify patterns in support tickets and collaborate with product/engineering to mitigate recurring issues. ● Lead initiatives to improve ticket deflection through documentation, self-service resources, and product enhancements. Cross-functional Collaboration: ● Act as the voice of the customer internally by sharing feedback with Product, Engineering, and Customer Success teams. ● Work closely with QA and Product teams during feature rollouts or product updates. ● Participate in product roadmap discussions and influence support-related enhancements. Tools, Reporting, and Documentation: ● Maintain and optimize support systems (Hubspot, JIRA, etc.). ● Generate and share regular reports on support metrics with leadership ● Ensure the creation and maintenance of internal and external knowledge bases. Qualifications and Skills: ● Experience: 5+ years in a technical support role, with at least 2 years managing or leading a support team in a B2B SaaS environment. ● Technical Skills: Hands-on experience with troubleshooting web-based applications, APIs, and cloud platforms. ● Leadership: Proven ability to lead high-performing support teams and handle escalations under pressure. ● Customer Orientation: Strong customer-first mindset with excellent problem-solving skills and empathy. ● Communication: Exceptional verbal and written communication skills. ● Tools: Proficiency with support tools such as Hubspot, JIRA, Zendesk, or similar platforms. ● Analytical Mindset: Ability to use data to identify trends, measure success, and drive decisions. Preferred Qualifications: ● Experience supporting enterprise-level B2B clients. ● Familiarity with wholesale, distribution, or e-commerce platforms. ● Exposure to working in the US/EST time zones or supporting global customers.

Role Overview: We're seeking a Manager of Customer Support Automation and AI Quality to monitor, analyze and optimize the performance of our automated customer support systems. This individual contributor role combines quality assurance expertise with cutting-edge AI tools to ensure exceptional customer experiences across all support channels. This is an excellent opportunity for someone with support operations background who wants hands-on experience with production AI systems in a customer support environment. Team Overview: Chegg’s Customer Care Team, known internally as The Student Advocacy Team (SAT), is a B2C support organization dedicated to providing outstanding support experiences when students need help with our products and services. We aim to deliver high-quality, transparent and convenient support experiences at scale to millions of students. Responsibilities: Create and refine AI classifiers and text analytics models within quality assurance platforms like Maestro QA to categorize and monitor support transcripts Monitor, maintain, and optimize automated chatbot responses powered by LLM and generative AI technology for accuracy and helpfulness Work within customer service platforms like Gladly to define and optimize workflow rules and engineer LLM prompts to ensure the quality of automated responses Generate weekly and monthly automation performance reports and dashboards using text analytics to provide actionable insights to support leadership Create real-time dashboards and visualizations to communicate quality trends and improvement opportunities Analyze support conversation data to identify trends, gaps, and areas for improvement Collaborate with customer support teams to understand pain points and translate them into AI improvements Document AI system configurations, training processes, and performance metrics Assist in troubleshooting AI system issues and implementing fixes Required: Bachelor’s degree (BTech/BE/BSc) in Computer Science, Data Science, Electronics, or related technical field 3-5 years of experience in customer support operations, quality assurance, or related analytics role with exposure to AI tools or chatbot technologies Experience or demonstrated interest in prompt engineering, and AI/ML tools Proficiency with SQL and data visualization tools Basic understanding of customer support metrics and quality frameworks Excellent communication skills to work cross-functionally with technical and non-technical teams Strong analytical mindset with problem-solving abilities Ability to work independently and manage priorities in a fast-paced environment Excellent English communication skills (written and verbal) Ability to work flexible hours to accommodate US and Philippines time zones Preferred Experience: Experience with any customer support, quality assurance and text analytics tool (Gladly, Maestro, Zendesk, Freshdesk, ServiceNow or equivalent platforms) Familiarity with Python, NLP, text analytics, or machine learning concepts Previous experience in customer service or support operations Familiarity with natural language processing and text analytics Keywords for Search Customer Support Quality Assurance, AI Operations, LLM Prompt Engineering, Customer Experience Analytics, Support Automation, Quality Monitoring, Conversational AI, Customer Care Analytics, Workforce Management, Agent Coaching, Performance Optimization

**Urgent Hiring for the Role of Technical Support Specialist for our Team** Position: Technical Support Specialist Location: Bangalore, India Experience: 3+years Type: Contract 12 months Job Description Amplitude is the pioneer in digital optimization software. More than 1,400 customers, including Atlassian, Instacart, NBCUniversal, Shopify, and Under Armour rely on Amplitude to power their digital products. Amplitude makes product data accessible to every member of an organization, empowering them to make data-driven decisions that fuel faster product innovation and growth. As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners. As a Technical Support Specialist, you will provide a great experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitudes customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow. As a Technical Support Specialist, you will: Answer and/or escalate all support tickets via Zendesk ticketing system Drive resolution by digging in and escalating challenging tickets Ensure that all tickets meet our service level agreements Work closely with internal account team stakeholders to drive data trust in key accounts Provide customers a great experience using Amplitude and working with our team Create and update non-technical and technical documentation as the product evolves Report to the company any common themes or questions that arise and driving change Develop and improve support processes by partnering with global team members You'll be a great addition to the team if you have: Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate Experience with using SDKs and APIs The ability to present yourself with professionalism, friendliness, and a willingness to assist Ability to learn and explain a technical product or concept Natural curiosity and are a problem solver Passion about analytics and the problems they solve Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Jira Note: Interested candidates can drop their resumes at aagnihotri@fcsltd.com

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us! About the Role We seek intelligent, self-motivated individuals who thrive in fast-paced, dynamic, and often uncertain environments—those who demonstrate a high level of personal responsibility, initiative, and dedication. A strong technical foundation is important, along with a deep curiosity to expand your knowledge in the rapidly evolving AI landscape. You should be passionate about our product, driven to continuously learn, and committed to delivering exceptional value to our growing customer base. As we continue to define and shape an emerging market, we are excited to connect with individuals who are energized by innovation and inspired to contribute to something truly transformative. Responsibilities : Curiosity, Technical Aptitude, Relationship Building, Project Management Client Onboarding & Implementation Product Familiarization : Educate customers about the company’s AI virtual agents and ensure they understand how to integrate them into their current support systems (e.g., chat, email, voice). Customization & Configuration : Work with the client to tailor the virtual agents to their needs, ensuring they align with the client's workflows, tone, and support objectives. Deployment Support : Assist with initial setup and deployment, ensuring that the virtual agents are integrated correctly across various communication channels (chat, email, voice). Technical Guidance : Provide technical assistance on integrating APIs, configuring conversation flows, training models, and troubleshooting any deployment challenges. Ongoing Customer Support & Troubleshooting Issue Resolution : Be the first line of contact for troubleshooting issues related to the virtual agents, working to resolve technical problems promptly. Escalation Management : If issues cannot be resolved at the TAM level, escalate them to appropriate internal teams (e.g., engineering, product, or support); manage the escalation process to ensure rapid resolution while keeping the client informed. Proactive Health Checks and System Monitoring : Periodically review the client's environment, identify potential risks, and suggest preventive measures to avoid issues before they arise. Ensure the virtual agents are performing as expected across all channels, reviewing metrics such as accuracy, response time, and user satisfaction, and taking corrective action when needed. Client Relationship Management Point of Contact : Serve as the primary contact for all technical matters related to the client’s use of virtual agents. Client Advocacy : Advocate for the client’s needs internally, ensuring the virtual agent solution is evolving according to their business goals and that the product roadmap aligns with their priorities. Customer Retention : Build strong, long-term relationships with clients by ensuring they’re continuously satisfied with the service and by offering value-driven, tailored recommendations and solutions. Product Training, Education, and Knowledge Training Sessions : Lead or coordinate training sessions for client teams, helping them understand how to manage and optimize virtual agents. Knowledge Transfer : Ensure that the client team is self-sufficient in handling the basic functionalities and administrative tasks related to the AI system (such as updating conversational flows, adjusting settings, etc.). Continuous Learning : Stay up to date with AI developments, natural language processing (NLP), and machine learning techniques used in customer support solutions. Competitive Awareness : Keep track of competitor offerings in the market to ensure the company’s solutions remain competitive and relevant. Performance Monitoring & Reporting Analyze AI Effectiveness : Regularly review key performance indicators (KPIs) like response accuracy, customer satisfaction, response times, and conversion rates. Report Generation : Provide clients with insightful reports and data that showcase the performance of their virtual agents to identify trends, areas for improvement, and make actionable recommendations. Optimization : Advise clients on best practices for improving the performance of their virtual agents, such as updating dialogue scripts or improving AI training data. Collaboration with Internal Global Teams Product Feedback : Gather client feedback regarding the virtual agent’s performance and communicate this feedback to the product and engineering teams for continuous improvement. Feature Requests : Act as the customer's champion, gathering insights into new features or improvements that clients may need and advocating for them in product development. Cross-functional Communication : Work closely with product managers, data scientists, and developers to resolve complex client issues and deliver optimal AI solutions. Global Collaboration : Work across multiple time zones to support global customers and teams, ensuring timely responses and proactive engagement; effectively balance flexibility with availability. Strategic Planning & Account Growth Client Strategy Alignment : Understand the client’s business goals and proactively suggest how the AI virtual agents can be leveraged to meet those objectives. Upselling & Cross-selling : Identify opportunities for expanding the use of AI technology within the client’s organization, whether that means adding new channels, expanding capabilities, or using advanced features (e.g., analytics, automation). Quarterly Business Reviews (QBRs) : Conduct regular, quarterly strategic reviews with clients to discuss performance, roadmap, new features, and opportunities for growth or improvement. Documentation, Best Practices, and Change Management Create Documentation : Develop and maintain clear technical documentation, including guides, FAQs, and troubleshooting resources, to help clients manage and optimize their virtual agents. Standard Operating Procedures (SOPs) : Create and maintain SOPs for common troubleshooting issues and best practices related to virtual agents. Maintain accurate and up-to-date records of client interactions and account activities in our system of record. Feature Rollouts : Coordinate with clients during the release of new product features or updates to ensure a smooth transition, including handling any required updates to existing virtual agent configurations. Client Change Requests : Manage client requests for customizations or changes to their virtual agents, balancing customer needs with technical feasibility. Requirement More than 6+ years of experience in a Technical Customer Success or Technical Account Management role within a B2B, SaaS environment. Self-assured, self-starter with proven ability to work in a fast-moving startup culture and a willingness to make quick judgments based on continuous prioritization and evolving customer needs. Relevant consulting and project management experience is required, preferably in the SaaS environment. Good sense of curiosity with a genuine desire to learn, think with agility, and apply learnings in new situations. Stellar written and verbal communication tailored to the persona. Proven track record in building strong relationships with VP and C-Suite management in the customer portfolio. Strong sense of technical knowledge, working knowledge of APIs, and managing integrations. Familiarity with customer relationship management (CRM) software and support platforms (e.g. Zendesk, Salesforce, FreshDesk). Must be willing and able to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current. Prior work experience with Chat, Email, Voice AI solutions or Agent Desk solutions is preferred but not required. In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About the Role We are looking for a detail-oriented and proactive Data Operations Lead to oversee the execution of brand metadata, taxonomy, and index management within our Digital Insights practice. This role combines team supervision, process governance, and hands-on operational delivery for proprietary SaaS platforms. The ideal candidate will also manage in-app technical support (e.g., Zendesk), ensuring users have a seamless experience with platform configurations and issue resolution. Key Responsibilities ● Lead day-to-day operations of the data associate team to deliver high-quality outputs ● Oversee regular updates to proprietary industry indexes, brand metadata, and brand set tagging ● Manage technical support requests (account setup, platform issues) via Zendesk and coordinate with product teams ● Enforce strict SOP adherence and implement checks for tagging consistency and version control ● Act as the primary liaison with product teams and internal stakeholders for tool configuration and workflow alignment ● Identify and drive opportunities to reduce manual workload through process innovation or automation ● Track team performance and support skill development and QA efforts across junior roles ● Handle internal/external escalations and ensure service continuity What We’re Looking For ● 4–6 years of experience in data operations, metadata management, or platform support (preferably in digital/social media domains) ● Strong command of content tagging, taxonomy standards, and operational workflows ● Hands-on experience with support platforms (e.g., Zendesk) and content management tools ● Proven ability to lead small-to-mid sized teams and manage delivery timelines ● Excellent problem-solving, documentation, and communication skills ● Experience collaborating with cross-functional stakeholders like insights, product, and engineering teams ● Passion for improving operational processes and driving scalable solutions

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you! What You’ll Do Respond to customer inquiries via email, chat, and phone. Provide fast and effective solutions to resolve customer issues. Maintain detailed records of customer interactions in our CRM system. Collaborate with internal teams to ensure a seamless customer experience. Identify opportunities to improve processes and enhance customer satisfaction. What We’re Looking For Proven experience in customer service or a similar role. Strong verbal and written communication skills. Ability to multitask and stay organized in a fast-paced environment. Empathy and problem-solving skills to handle customer concerns effectively. Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus. What We Offer Competitive salary and performance bonuses. Opportunities for career growth and skill development. A supportive and collaborative team environment. Flexible working hours (remote options available).

Role: You will be responsible for creating, maintaining, and updating all technical and operational documents as well as maintaining the Knowledge base, ensuring clarity, consistency, and accessibility for internal teams and end-users. You'll work closely with product managers, developers, customer success teams to deliver accurate and user-friendly content. Responsibilities: Develop and maintain clear, concise, and accurate documentation, including: Helpdesk articles and self-serve knowledge base Product FAQs and How-to Guides Internal SOPs and process documents Collaborate with product and tech teams to understand features and document them for end-users and internal use. Own the structure and version control of documentation repositories (e.g., Google Drive, Notion, Confluence, or similar platforms). Regularly audit and update existing documents to reflect product updates or policy changes. Coordinate with customer support to identify common queries and proactively build help content. Ensure consistency in tone, format, and terminology across all written materials. Qualifications and Skills: Bachelors degree in English, Journalism, Computer Science, or related field. 24 years of experience as a Technical Writer, preferably in a SaaS or tech environment. Strong command over written English, with the ability to simplify complex technical concepts. Familiarity with tools like Zendesk, Notion, Confluence, Google Workspace, or similar platforms. Basic understanding of SaaS products and B2B workflows is a plus. Experience maintaining documentation version control and structured formatting. Good to Have Exposure to UI/UX writing or microcopy. Ability to create visual content such as flowcharts or process diagrams. SEO understanding for help articles. What Youll Get Opportunity to work closely with cross-functional teams in a high-growth startup. Ownership of documentation processes with autonomy to improve knowledge flows. Fast-paced and collaborative work culture.

The role: Customer Engagement: Establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engage with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges. Technical Expertise: Demonstrate a comprehensive understanding of the Razorpay product stack. Report and escalate issues or bugs to the Product/Software engineering teams using tools like Jira, actively collaborating towards swift resolutions. Advocacy and Business Alignment: Advocate and drive desired Merchant behavior, identifying opportunities where Razorpay products and technologies can optimally align with the merchant's monetary transaction needs. Act as a subject matter expert, driving best practices with the merchant, documenting technical information, gathering feedback, and contributing to product enhancements . Collaboration: Collaborate closely with Sales, Product, and Engineering teams on a day-to-day basis, ensuring seamless communication and alignment of goals. Skills and Requirements: ● Professional Experience: Previous experience in customer success and/or account management, with a focus on the technical aspects, in a SaaS environment. (Experience in Fintech is a Plus) ● Communication and Presentation Skills: Excellent written and verbal communication skills, coupled with effective presentation abilities. ● Project Management: Strong multitasking and project management skills, showcasing initiative, self-motivation, and teamwork. ● Technical Proficiency : Experience with tools such as Jira, Zendesk, or similar, and a basic understanding of programming (a plus). ● Customer Focus: Ability to discern evolving customer requirements and map them to platform features. ● Organizational Skills: Exceptional project management and organizational skills, especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines. Preferred Qualifications: ● 5+ years of experience in technical product and SaaS disciplines in a customer-facing role. ● B.Tech/M.Tech degree in Computer Science/Information Science. Technical certifications are a plus. Role Information: ● Role: Technical Account Manager ● Industry Type: Software Product ● Department: Business Engineering & Product Management ● Employment Type: Full Time, Permanent ● Role Category: Product Management - Technology Education: ● UG: Any Graduate ● PG: Any Postgraduate Join us in revolutionizing the digital payment landscape and play a crucial role in shaping the success of our Super Enterprise Merchants!

Job Description Who We're Looking For: We’re seeking a proactive and detail-oriented HRIS Analyst with hands-on experience in Workday Recruiting to join our team. You’ll play a key role in shaping our recruiting systems and processes to ensure a seamless experience for candidates, recruiters, and hiring managers. If you’re passionate about improving workflows and enjoy digging into system details to drive efficiency, we want to hear from you! Experience with Workday Talent & Performance is a plus. What You'll Be Doing: Acting as a functional expert for Workday Recruiting, supporting key recruiting business processes, reports, and related system functionality Providing end-user functional support, troubleshooting, and issue resolution Managing multiple projects while effectively balancing timelines and stakeholder expectations Supporting the HRIS Recruiting Lead in evaluating and recommending system improvements Providing periodic support on HRIS initiatives across multiple Workday modules Required Qualifications: 3–4 years of Workday experience Minimum of 2 years of hands-on experience with Workday Recruiting Experience configuring Workday, including business processes, reports, calculated fields, condition rules, and Workday Docs Demonstrated ability to translate business needs into clear, detailed requirements and documentation Proven track record of developing and executing test scripts, including leading user acceptance testing (UAT) Strong communication and time management skills, with a focus on driving results through cross-functional teamwork What Will Set You Apart: Naturally curious and solutions-driven, with a history of taking ownership and driving tasks forward with minimal direction Experience with Workday Talent & Performance modules (e.g., Talent Calibration, Performance Reviews) Advanced Workday reporting skills Deep understanding of talent acquisition workflows and processes *Note: We are only able to hire candidates who are currently living in Maharashtra. Those living outside of Maharashtra must be willing to relocate and work from Pune, Maharashtra. #LI-MJ1 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Position Overview We are looking for an experienced APAC Security Systems Administrator for Netflix. This role will be responsible for the system administration of physical security systems including access control, video surveillance, intrusion detection, etc. covering all programming and troubleshooting. The APAC Security Systems Administrator role is remote but requires the employee to reside in India, with travel to Netflix’s APAC offices approximately twice per quarter. This is a full time position with competitive benefits. Essential Job Functions Program and configure existing systems and new installations for site expansions and Day 2 adds across APAC Ensure uptime optimization for all devices in APAC Provide maintenance to include troubleshooting, root cause analysis, system backups, firmware updates, log checks, etc Track the progress of all Zendesk tickets / break-fix requests Manage, update, and maintain a tracker of ongoing service/maintenance projects Coordinating site access for service requests Create and manage documentation for service metrics Manage Load Sheets / Genetec programming Oversee the pre and final testing and commissioning to ensure systems are working correctly Respond to inquiries and answer technical client questions in a timely and professional manner Provide expert level consultation and technical services on all aspects of the security systems Required Skills And Experience Expert understanding of the following: Genetec Synergis, Genetec Stratocast, and Envoy Genetec Synergis SC-STC-001 and/or SC-ETC-001 certification is preferred 3+ years of professional experience programming physical security systems for enterprise wide deployments Ability to manage the programming of numerous concurrent system service/maintenance requests as well as new builds Experience deploying and troubleshooting IP cameras, access control panels, door hardware, and other relevant equipment Experience overseeing the maintenance of multiple security systems Experience with integrating security systems across various platforms Understanding and familiarity of network architecture and information security concepts with ability to collaborate with cross-functional peers ex. WAN vs LAN, static IPs vs DHCP, MAC addresses, VPNs, firewalls, AD / domains, etc Excellent project management skills with proficiency managing numerous concurrent project deliverables with little supervision Excellent personal communication and diplomacy skills with the ability to work inclusively with others Strong relationships with leading security technology manufacturers, distributors, and installers a plus Entertainment / tech industry experience is a plus

Involves managing and configuring Zendesk support software for customer service operations. Tasks include setting up tickets, configuring workflows, managing user roles, and ensuring that the platform supports the team’s needs effectively. The role requires proficiency in Zendesk administration, customer service management, and troubleshooting issues within the platform.

Role & responsibilities Role & responsibilities Excellent in communication skills with Web conferencing platforms strong knowledge or Experience we have looking for along with OS knowledgeF2F Interview on 6th of May in Noida 25ARotational shifts • Provide timely and accurate resolution of customer and technical queries related to web conferencing platforms • Troubleshoot common issues involving meeting access, audio/video connectivity, recording playback, and user account concerns. • Guide users through standard configuration and usage processes for optimal product experience. • Handle inbound support cases via chat, email, or phone in accordance with defined SLAs. • Escalate complex or unresolved issues to Tier 2 support with detailed documentation. • Collaborate closely with internal teams to identify patterns, emerging issues, and share customer feedback. • Assist with creation and maintenance of knowledge base content, FAQs, and customer documentation. Required Skills & Experience: • 02 years of experience in a technical support or customer service role, preferably in a SaaS or collaboration tools environment. • Strong verbal and written communication skills. • Good understanding of web conferencing technologies, browser settings, plug-ins, and general internet troubleshooting. • Familiarity with operating systems (Windows, macOS), browsers (Chrome, Firefox, Edge), and basic network connectivity . • Excellent problem-solving skills with the ability to think logically and empathize with customer challenges. • Willingness to work in rotational shifts and adapt to a fast-paced, global support environment. Nice to Have: • Exposure to any similar web conferencing platforms. • Basic knowledge of networking (HTTP/S, ports, proxies), LMS integrations, or SSO concepts.

Industry & Sector : We operate within the fast-growing E-commerce and Urban Lifestyle retail sector, providing on-trend products and seamless buying experiences across India. To sustain our customer-first promise, we seek an on-site Customer Service Executive to champion every interaction and turn shoppers into loyal brand advocates. Role & Responsibilities Serve as the first point of contact via phone, email, chat and social channels, resolving order, payment and delivery queries with empathy and urgency. Use CRM and ticketing platforms to log interactions, update case status and follow SLA guidelines from first response to closure. Collaborate with warehouse, logistics and merchandising teams to trace shipments, arrange replacements or initiate refunds, ensuring timely customer communication. Identify recurring pain points, document insights and suggest process improvements that elevate CSAT and lower repeat contacts. Upsell relevant products or services during support conversations, meeting quality sales targets while maintaining service excellence. Adhere to call-center best practices: attendance, call quality, data privacy and shift rotation requirements. Skills & Qualifications Must-Have 1+ years experience in customer support, call center or BPO environment handling voice and non-voice queries. Fluent English and Hindi communication; additional regional language is an advantage. Hands-on with leading CRM tools such as Freshdesk, Zendesk or Salesforce Service Cloud. Proven track record meeting CSAT, AHT and FCR targets. Ability to work rotational shifts from an on-site service hub in India. Preferred E-commerce order management exposure. Knowledge of basic Excel or Google Sheets for report updates. Benefits & Culture Highlights Performance-linked incentives and quarterly recognition programmes. Modern office set-up with cafeteria, recreation zone and learning sessions. Rapid growth pathway into Quality, Training or Team-lead roles for top performers. Skills: bpo environment,problem solving,basic excel or google sheets,freshdesk,time management,crm software,fluent communication in english and hindi,crm tools,call center,customer support,communication,active listening,zendesk,salesforce service cloud

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust. Learn more or request a demo at opengov.com Job Summary The Senior Systems Administrator will oversee the design, implementation, and maintenance of OpenGov’s corporate IT infrastructure, ensuring high performance, security, and scalability. This role will serve as a senior technical resource responsible for managing enterprise systems, supporting critical IT operations, and providing escalation support to the IT Support team. The ideal candidate will combine deep technical expertise with a proactive approach to system administration, security, automation, and user enablement. Responsibilities Administer and maintain IT infrastructure including endpoints, directory services, MDM, and SaaS platforms. Serve as an escalation point for complex technical issues from the IT Support team, providing in-depth troubleshooting and resolution. Ensure uptime and performance of systems including video conferencing, network hardware, VPN, authentication systems, and cloud applications. Drive automation and process improvements across IT systems using scripting and configuration management tools. Design and maintain identity and access management policies using Okta, and support integrations with enterprise SaaS platforms. Maintain endpoint security policies, configurations, and updates across MacOS & Windows devices Manage IT asset lifecycle processes for both hardware and software, ensuring compliance and efficiency. Collaborate cross-functionally with Security, People Ops, and Engineering to support IT goals and ensure a positive employee experience. Provide white-glove support for executives and key stakeholders as needed. Create and maintain documentation for IT systems, architecture, and SOPs. Oversee IT aspects of onboarding/offboarding processes to ensure seamless transitions for employees. Participate in audits and maintain compliance with security and operational standards. Requirements And Preferred Experience Minimum of 5 years of progressive experience in IT systems administration in a cloud-first or SaaS-centric environment. Deep knowledge of macOS and Windows environments, including device management via Jamf and Intune. Experience with IT help desk ticketing systems such as Zendesk or Jira Service management. Familiarity with some or all of the following APIs, MDM, AWS, Okta, Workato, Github, Atlassian Suite, Google Workspaces, Windows, and macOS. Experience administering networking infrastructure, video conferencing systems, and office IT equipment. Scripting experience (e.g., Bash, PowerShell, or Python) for automation and operational efficiency. Demonstrated experience supporting distributed and hybrid teams. Excellent troubleshooting, documentation, and communication skills. Proven ability to manage IT projects and contribute to team roadmaps. Strong understanding of cybersecurity principles and IT compliance requirements. Why OpenGov? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work For You Enjoy an award-winning workplace with the benefits to match, including: Comprehensive healthcare options for individuals and families. Flexible vacation policy and paid company holidays 401(k) with company match (USA only) Paid parental leave, wellness stipends, and HSA contributions Professional development and growth opportunities A collaborative office environment with weekly catered lunches

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!

Company Description About Sopra Steria Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognized for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organizations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion. Job Description The world is how we shape it. We are looking for an experienced SSIS and MS SQL Developer to design, develop, and support SQL Server databases and SSIS packages. The role involves working on development projects and providing production support to ensure smooth database operations and optimal performance. SQL Server Development: Design and develop complex T-SQL queries, stored procedures, views, functions, and triggers. Optimize database queries for improved performance and efficiency. Develop scripts for data migration, import/export, and transformation tasks. SSIS Package Development: Design, develop, and maintain ETL (Extract, Transform, Load) processes using SSIS. Create, modify, and troubleshoot SSIS packages for data integration, migration, and transformation. Scheduling of SSIS packages. Production Support: Monitor and support production databases to ensure high availability and performance. Troubleshoot and resolve database-related issues in production environments. Identify and optimize long-running queries, deadlocks, and other performance bottlenecks. Provide 24/7 production support as part of an on-call rotation for critical issues. Perform root cause analysis and provide resolutions for database incidents and outages. Required Technical Skills: Hands-on experience with MS SQL Server. Proficiency in T-SQL programming (queries, stored procedures, functions, triggers). Strong experience with SQL Server Integration Services (SSIS) for ETL processes. Experience in query optimization, indexing, and performance tuning. Good to have: Knowledge or work experience in SSRS, C#.net/Java, Python, Zendesk, JIRA, BizTalk, RTI, Jenkins, Splunk, CICD, New Relic, Autosys scheduler, CA7 scheduler. Total Experience Expected: 04-06 years Qualifications Relevant experience in database maintenance and support. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Additional Information Must be willing to work in shifts and participate in on-call support as required. At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel and Google Sheets (pivot tables, VLOOKUP) Manage email inboxes, scheduling, and administrative priorities Engage with customers and community members via forums, comments, and DMs Extract and organize marketing and ad performance data (Facebook Ads, Google Ads, etc.) Assist with operational and hands-on tasks requiring strong technical skills Maintain accuracy and attention to detail when working with reports and tracking systems What We're Looking For At least 1 year of online/remote work experience (required) Proficient/advanced in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP, data organization) Experience with Zendesk, Shopify, RLM, Qlik, ClickUp, Asana, and Google Analytics not required but preferred Excellent written communication skills and strong organizational abilities Ability to manage multiple priorities effectively in a fast-paced environment Comfortable working with inventory, order management systems, and data reporting platforms Bonus points if you have technical experience supporting operational processes or product-based businesses Technical Requirements A laptop or desktop with at least an i5 processor (or Mac equivalent) A reliable internet connection with at least 15 Mbps download/upload speed A quiet, dedicated workspace What We Offer 100% remote work — work from anywhere Performance reviews and growth opportunities within our team Paid time off to support your work-life balance Access to learning tools and regular feedback to fuel your career development A collaborative and supportive work environment where your contributions truly matter If you’re an experienced online professional who’s ready to help high-growth brands stay organized and scale smarter — we’d love to meet you. Apply now and join a team that values your skills, drive, and ambition!