What you will do We want people who are passionate about fine-tuning the performance and accelerating the personal development of their team members.This role will play a critical role in building teams to ensure that every customer feels that they’ve been provided the highest quality support possible. This manager will help define strategy, hire and enable teams of a-players, implement new processes, and help educate our customer base. Essential Functions: Discuss trends, issues, and strategy with leadership, and implement resultant changes on the shift Place the customer experience at the forefront of their work Manage & triage the queue to reduce wait times & optimize customer experience Schedule appropriate coverage for support duties and alert leadership to conflicts and gaps Coaching & Development for all the IC’s reporting; scheduling 1:1’s, providing feedback/ QA, discussing Individual Development Plans (IDP’s) and training and assessment needs Assisting the recruiting team in new hires and backfills for the Support Team; conducting Debriefs, Interview Kits, Job Descriptions and overseeing new Hire Onboarding process. Monitoring and approving PTO’s Act as first-point-of-contact for escalations to leadership Ensure escalations on shift are routed, prioritized, alerted, and resolved properly Provide weekly feedback to direct reports on productivity & QA Own handoffs between shifts on both an individual & leadership level Build effective relationships with cross-functional partners and stakeholders Develop, refine, and implement improvements to process and procedure regarding the administration and maintenance of applications. Should have experience working in a global organization and managing resources remotely. Owns the overall performance management of each team member - including providing frequent performance feedback & guidance, conducting formal periodic/annual reviews & salary planning. Lead people while demonstrating exceptional people handling skills, including conflict resolution, team motivation, and people development. Proactively look to improve and add efficiency to current processes and exercise judgment in the decision-making process in order to provide consistent customer service. Our Ideal Candidate: Overall work-experience of 10+ years, Strong people management expertise of at least 4 - 5+ years in technical support management roles. Experience hiring and scaling teams across multiple pillars while managing globally You are proactive and take ownership in all you do Excellent situational awareness in handling objections in dynamic customer environments. Experience with support tools and phone systems. Excellent written and verbal communication skills. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Ability to attract, hire and retain high-performing support professionals Demonstrate strong work ethic and advanced organizational skills Industry certifications like PMP, PRINCE2, ITIL, Six Sigma etc - Added advantage Note: Only those who are willing to work in US shift kindly apply Show more Show less

About Responsive Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management Responsive customers including Google, Microsoft, Blackrock, T Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information Responsive has nearly 2,000 customers of all sizes and has been voted ?best in class? by G2 for 13 quarters straight It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100 Customers have used Responsive to close more than $300B in transactions to-date, About The Role We are seeking a Product Data Visualization Analyst with 2+ years of experience in data visualization and dashboard development The ideal candidate should be proficient in designing, developing, and optimizing Tableau dashboards to transform complex data into meaningful insights This role requires a deep understanding of data storytelling, interactive visualizations, and dashboard performance optimization to support business decision-making, Essential Functions Dashboard Development: Design and develop interactive, visually compelling, and user-friendly dashboards in Tableau to support business insights, Data Visualization Best Practices: Apply best practices in data visualization, color theory, and UI/UX design to enhance readability and user experience, Performance Optimization: Optimize Tableau dashboards by improving load times, managing extracts, and refining calculations for efficiency, Data Blending & Relationships: Work with multiple data sources (SQL databases, spreadsheets, cloud platforms, APIs) to create blended datasets and establish relationships, Advanced Calculations & Analytics: Use Tableau calculations (LOD, table calculations, parameters, sets, and groups) to build advanced analytical insights, Collaboration with Teams: Work closely with data analysts, business teams, and stakeholders to understand requirements and translate them into actionable dashboards, Data Quality & Governance: Ensure data accuracy, integrity, and governance while working with different data sources, Automation & Efficiency: Create automated reports and alerts using Tableau Server or Tableau Prep to streamline business processes, Training & Documentation: Document dashboard usage and provide training to end users on self-service analytics in Tableau, Education Bachelors degree in Computer Science, Data Analytics, Statistics, Business Intelligence, or a related field, Experience 2+ years of hands-on experience in Tableau development and data visualization, Experience with Tableau Prep for data cleaning and transformation, Familiarity with cloud-based data sources (Snowflake, Google BigQuery, AWS Redshift, etc ), Experience with Python or R for additional data analysis, Proficiency in Tableau: Strong experience in building, optimizing, and maintaining dashboards using Tableau Desktop and Tableau Server, SQL Knowledge: Ability to write queries, joins, and aggregations for data extraction from relational databases, Data Storytelling: Ability to present complex data in a clear and engaging way for different stakeholders, Dashboard Performance Tuning: Experience in optimizing extracts, calculations, and filters for smooth dashboard performance, Data Blending & Relationships: Experience integrating multiple datasets from different sources to create meaningful insights, Attention to Detail: Strong focus on data accuracy, visualization consistency, and UI design principles, Knowledge, Skills & Ability Knowledge of Tableau Server administration and dashboard security settings, Strong problem-solving skills and ability to translate business requirements into impactful dashboards, Excellent communication skills for interacting with business stakeholders,

About Responsive Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management Responsive customers including Google, Microsoft, Blackrock, T Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information Responsive has nearly 2,000 customers of all sizes and has been voted ?best in class? by G2 for 13 quarters straight It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100 Customers have used Responsive to close more than $300B in transactions to-date, About The Role We are seeking a highly skilled Product Data Engineer with expertise in building, maintaining, and optimizing data pipelines using Python scripting The ideal candidate will have experience working in a Linux environment, managing large-scale data ingestion, processing files in S3, and balancing disk space and warehouse storage efficiently This role will be responsible for ensuring seamless data movement across systems while maintaining performance, scalability, and reliability, Essential Functions ETL Pipeline Development: Design, develop, and maintain efficient ETL workflows using Python to extract, transform, and load data into structured data warehouses, Data Pipeline Optimization: Monitor and optimize data pipeline performance, ensuring scalability and reliability in handling large data volumes, Linux Server Management: Work in a Linux-based environment, executing command-line operations, managing processes, and troubleshooting system performance issues, File Handling & Storage Management: Efficiently manage data files in Amazon S3, ensuring proper storage organization, retrieval, and archiving of data, Disk Space & Warehouse Balancing: Proactively monitor and manage disk space usage, preventing storage bottlenecks and ensuring warehouse efficiency, Error Handling & Logging: Implement robust error-handling mechanisms and logging systems to monitor data pipeline health, Automation & Scheduling: Automate ETL processes using cron jobs, Airflow, or other workflow orchestration tools, Data Quality & Validation: Ensure data integrity and consistency by implementing validation checks and reconciliation processes, Security & Compliance: Follow best practices in data security, access control, and compliance while handling sensitive data, Collaboration with Teams: Work closely with data engineers, analysts, and product teams to align data processing with business needs, Education Bachelors degree in Computer Science, Data Engineering, or a related field, Long Description 2+ years of experience in ETL development, data pipeline management, or backend data engineering, Proficiency in Python: Strong hands-on experience in writing Python scripts for ETL processes, Linux Expertise: Experience working with Linux servers, command-line operations, and system performance tuning, Cloud Storage Management: Hands-on experience with Amazon S3, including handling file storage, retrieval, and lifecycle policies, Data Pipeline Management: Experience with ETL frameworks, data pipeline automation, and workflow scheduling (e-g , Apache Airflow, Luigi, or Prefect), SQL & Database Handling: Strong SQL skills for data extraction, transformation, and loading into relational databases and data warehouses, Disk Space & Storage Optimization: Ability to manage disk space efficiently, balancing usage across different systems, Error Handling & Debugging: Strong problem-solving skills to troubleshoot ETL failures, debug logs, and resolve data inconsistencies, Experience with cloud data warehouses (e-g , Snowflake, Redshift, BigQuery), Knowledge of message queues (Kafka, RabbitMQ) for data streaming, Familiarity with containerization tools (Docker, Kubernetes) for deployment, Exposure to infrastructure automation tools (Terraform, Ansible), Knowledge, Ability & Skills Strong analytical mindset and ability to handle large-scale data processing efficiently, Ability to work independently in a fast-paced, product-driven environment,

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India Learn more at responsive io, About The Role As the Director of Engineering Software, your role involves overseeing the software development processes and teams within the engineering department of a company You are responsible for leading the development and implementation of software projects, ensuring their successful delivery, and maintaining high standards of quality and efficiency, What you'll be doing Managing and guiding software development teams, including software engineers, architects, and other technical staff Providing mentorship, setting goals, and conducting performance evaluations, Overseeing the entire software development lifecycle, from planning and design to coding, testing, and deployment Ensuring projects are delivered on time and within budget, Collaborating with other stakeholders to define the technical vision and strategy for the company's software products Making decisions on technology stack, architecture, and development methodologies, Allocating resources effectively across different projects and teams to optimize productivity and meet business objectives, Establishing and enforcing best practices for software development, including code reviews, testing procedures, and adherence to coding standards, Identifying potential risks in software projects and implementing mitigation strategies to ensure successful project outcomes, Working closely with other departments, such as product management, marketing, and operations, to align software development efforts with overall business goals, Staying updated with the latest trends and advancements in software engineering, AI and LLM-based technologies Encouraging innovation within the team and exploring new technologies that can enhance products and processes, Participating in budget planning and cost estimation for software projects Monitoring and controlling expenses to ensure cost-effectiveness, Providing regular updates to senior management and other stakeholders on project status, technical challenges, and milestones achieved, Participating in the recruitment process to hire skilled software professionals Developing training programs and fostering a culture of continuous learning to enhance the team's expertise, Identifying opportunities for process improvement and efficiency gains within the software development workflow, What we are looking for Education Bachelor's or Master's degree in Computer Science, IT or a similar field Experience 15+ years of relevant industry experience 5+ years of engineering management experience Proven experience in Java, React, MongoDB technologies applications architecture design, development and support, Strong technical background in the processes of an outstanding quality engineering and automation team, Experience with owning and operating high-scale, high-availability cloud systems Exposure to technologies such as ELK/Gainsight/Splunk Familiarity with cloud platforms, including AWS and Azure Strong understanding of LLMs, Generative AI, NLP, and integrating AI features into enterprise software, Knowledge Ability & Skills Software and product management certification would be an added advantage, Skilled at presenting and leading discussions with large groups of people, Strong problem-solving skills, Willingness to roll up ones sleeves to get the job done, Collaborating effectively with cross functional teams, Why Join us Impact-Driven Work: Build innovative solutions that redefine strategic response management, Collaborative Environment: Work with a passionate team of technologies, designers and product leaders, Career Growth: Be part of a company that values learning and professional development Competitive Benefits: We offer comprehensive compensation and benefits to support our employees, Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations, Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing, Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas

About Responsive Responsive, formerly RFPIO, is the market leader in an emerging new category of SaaS solutions called Strategic Response Management Responsive customers including Google, Microsoft, Blackrock, T Rowe Price, Adobe, Amazon, Visa and Zoom are using Responsive to manage business critical responses to RFPs, RFIs, RFQs, security questionnaires, due diligence questionnaires and other requests for information Responsive has nearly 2,000 customers of all sizes and has been voted ?best in class? by G2 for 13 quarters straight It also has more than 35% of the cloud SaaS leaders as customers, as well as more than 15 of the Fortune 100 Customers have used Responsive to close more than $300B in transactions to-date, About The Role Responsive is looking for an ML Engineer with a strong background in Python, NLP, structured and unstructured data, and basic understanding of ML and DL algorithms/frameworks The ideal candidate will have a Bachelor's degree in any quantitative discipline, such as Engineering, Computer Science, IT, or Statistics The ML Engineer should be familiar with Linux and Git and have strong problem-solving and analytical skills Additionally, the candidate should have a good understanding of mathematics, Essential Responsibilities To develop and implement ML models and algorithms that improve the company's products and services, To Work with large datasets to analyse, model, and interpret data, To create and optimize NLP models to extract meaningful insights from unstructured text data, To collaborate with cross-functional teams to identify and solve complex business problems, To continuously monitor and improve the performance of ML models, To develop and maintain ML codebase, including version control using Git, Education Bachelor's degree in any quantitative discipline, such as Engineering, Computer Science, IT, or Statistics, Experience 3-5 years of experience in Machine Learning Proficiency in Python is a must Knowledge, Ability & Skills Comfortable with NLP techniques, Basic understanding of ML and DL algorithms/frameworks, Familiarity with Linux and Git, Good problem-solving and analytical skills, Good understanding of mathematics,

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role As a Talent Acquisition Specialist, you will play a key role in scaling our growing SaaS product organization by hiring the best technical and product talent. The role demands strong stakeholder management, hands-on sourcing expertise, the ability to navigate a fast-paced environment, and a focus on hiring quality talent in alignment with our culture and business goals. You will work alongside hiring managers, leadership teams, and cross-functional teams to ensure we attract, assess, and hire the right talent quickly and efficiently. This is an exciting opportunity for someone who is passionate about recruitment, loves working in a high-energy SaaS product environment, and is driven by the challenge of building world-class teams. Essential Responsibilities Manage the full recruitment cycle, sourcing, screening, coordinating interviews, negotiating offers, and closing candidates primarily for technical & product roles. Work closely with Engineering, Product, and Leadership teams to understand hiring needs and build efficient, high-quality hiring pipelines. Use innovative sourcing strategies including social media, job portals, LinkedIn Recruiter, employee referrals, professional networks, and events. Actively engage with passive candidates and build a strong technical talent pipeline. Drive strong partnerships with hiring managers, ensuring clarity on job requirements and recruitment strategy. Ensure an exceptional candidate experience throughout the hiring process. Managing relationships with external recruitment partners, staffing agencies, and contract hiring vendors. Education Bachelor’s degree in Human Resources, Business Administration or related field. Preferred: MBA / Master’s Degree in related specialization. Experience 6+ years of relevant experience in Technical Hiring for SaaS, Product-Based, or Technology companies. Hands-on experience in sourcing through LinkedIn Recruiter, niche job boards. Experience in using ATS platforms (SuccessFactors or similar). Knowledge, Ability & Skills Strong understanding of SaaS / Product company hiring dynamics. Excellent stakeholder management & communication skills. Ability to multitask, prioritize, and thrive in a fast-paced, high-growth environment. Show more Show less

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role Responsive is seeking a motivated Product Data Analyst to drive data-informed decisions by analyzing product data and providing valuable insights. You will collaborate with various teams to ensure accurate data extraction and create impactful reports and dashboards. Your role will focus on transforming complex data into actionable insights, ensuring data quality, and presenting findings to stakeholders to support effective product development and business strategies Essential Responsibilities Design, develop, and maintain robust data pipelines using Python to extract, transform, and load data from MongoDB into PostgreSQL. Analyze product data from various sources to deliver meaningful insights and recommendations. Create and maintain interactive reports and dashboards using Tableau or other BI tools to visualize data trends, KPIs, and metrics. Implement data quality checks and validation processes to ensure data integrity and accuracy throughout the ETL process. Collaborate with product and analytics teams to understand data requirements and ensure accurate data extraction. Blend data from multiple sources or establish relationships between datasets to provide a holistic view of business needs. Present analytical findings to both technical and non-technical stakeholders, helping them understand key trends and insights. Document data architecture, ETL processes, and analytical findings for internal reference and compliance. Stay updated with industry best practices in data engineering, data analysis, and data governance to enhance the organization’s data strategy. Education Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field Experience 6+ years of direct experience in product data analysis or related field Experience with SQL database and Python scripting is preferred NoSQL experience is an advantage. Knowledge, Ability & Skills Strong analytical skills and ability to manipulate and interpret data using tools such as SQL, Excel, Tableau, Looker, Python Scripting Excellent written and verbal communication skills with the ability to effectively present complex data to non-technical stakeholders Ability to work collaboratively in a cross-functional team environment Detail-oriented with the ability to manage multiple priorities and deadlines Familiarity with product management concepts and Agile methodology is a plus. Show more Show less

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io . About the Role Responsive is looking for an ML Engineer with a strong background in Python, NLP, structured and unstructured data, and basic understanding of ML and DL algorithms/frameworks. The ideal candidate will have a Bachelors degree in any quantitative discipline, such as Engineering, Computer Science, IT, or Statistics. The ML Engineer should be familiar with Linux and Git and have strong problem-solving and analytical skills. Additionally, the candidate should have a good understanding of mathematics. Essential Responsibilities To develop and implement ML models and algorithms that improve the companys products and services. To Work with large datasets to analyse, model, and interpret data. To create and optimize NLP models to extract meaningful insights from unstructured text data. To collaborate with cross-functional teams to identify and solve complex business problems. To continuously monitor and improve the performance of ML models. To develop and maintain ML codebase, including version control using Git. Education Bachelors degree in any quantitative discipline, such as Engineering, Computer Science, IT, or Statistics. Experience 3-5 years of experience in Machine Learning Proficiency in Python is a must Knowledge, Ability & Skills Comfortable with NLP techniques. Basic understanding of ML and DL algorithms/frameworks. Familiarity with Linux and Git. Good problem-solving and analytical skills. Good understanding of mathematics.

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Learn more at responsive.io. About the Role Responsive is looking for a Senior Quality Engineer (Performance) to ensure the scalability, reliability, and efficiency of software systems. You will design and execute performance tests , identify bottlenecks, and drive optimization strategies while collaborating with cross-functional teams in an Agile environment. What You’ll Be Doing Performance Testing & Optimization: Design, execute, and analyze load, stress, endurance, and scalability tests using JMeter, Gatling, or LoadRunner . Optimize system performance by identifying and resolving bottlenecks in web, API, and database layers . Test Automation & CI/CD Integration: Develop and integrate automated performance tests within CI/CD pipelines for continuous validation. Ensure seamless execution of performance tests in pre-production and production-like environments . Monitoring & Analysis: Utilize tools like New Relic, AppDynamics, or similar to monitor system performance. Analyze CPU, memory, disk I/O, and network latency metrics to diagnose and resolve performance issues. Collaboration & Agile Practices: Work closely with development, QE, and DevOps teams to define performance requirements and acceptance criteria . Participate in design reviews, Agile ceremonies, and performance tuning efforts . Process Improvement & Best Practices: Continuously enhance performance testing methodologies , stay updated on emerging tools and trends, and drive knowledge sharing within teams . What We’re Looking For Education: Bachelor’s degree in Computer Science, IT, or related field. Experience: 5+ years of experience in performance testing and optimization. Skills, Qualifications & Ability: Strong expertise in JMeter, Gatling, LoadRunner, and API performance testing . Proficiency in scripting (Java, Python, Bash) and cloud environments (AWS, Azure, GCP) . Hands-on experience with CI/CD integration, system tuning, and performance monitoring . Excellent problem-solving, analytical, and communication skills. Why Join Us? Impact-Driven Work: Build innovative solutions that redefine strategic response management. Collaborative Environment: Work with a passionate team of technologists, designers, and product leaders. Career Growth: Be part of a company that values learning and professional development. Competitive Benefits: We offer comprehensive compensation and benefits to support our employees. Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations. Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing. Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas. Show more Show less

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role We are looking for a Technical Writer to join our team at Responsive.io. In this role, you will be responsible for creating, managing, and improving product documentation to enhance user experience. You will collaborate with product managers, engineers, and designers to produce high-quality content that makes our products easier to understand and use. Essential Responsibilities Develop, maintain, and enhance product documentation, including user guides, API documentation, FAQs, and release notes. Work closely with product managers, engineers, and UX designers to understand product features and translate complex concepts into clear, user-friendly content. Ensure documentation is structured, concise, and aligned with company standards and branding guidelines. Identify documentation gaps and proactively improve content based on user feedback and product updates. Manage multiple documentation projects in parallel while meeting deadlines and quality expectations. Collaborate with cross-functional teams to ensure documentation is accurate, up-to-date, and effectively supports customer needs. Contribute to documentation strategy, style guides, and best practices to enhance consistency and usability. Education Bachelor's degree in English, computer science, or a related field is preferred Experience 3+ years of experience in technical writing, preferably in SaaS, cloud-based applications, or enterprise software. Experience with documentation tools (Markdown, Zendesk, Paligo, etc). Familiarity with API documentation (Swagger, Postman) and the ability to work with engineering teams on technical content. Experience in working within Agile development environments and using tools like Jira and Git. Knowledge, Ability & Skills Basic knowledge of HTML, CSS, or Markdown is a plus. Strong communication and collaboration skills with the ability to work independently and as part of a team. Strong understanding of technical writing principles, structured documentation, and information architecture. Why join us ? Opportunity to work with a fast-growing, innovative team. Collaborative and supportive work environment. Work on cutting-edge products that make an impact. If you are passionate about technical writing and want to contribute to delivering high-quality user experiences, we’d love to hear from you! Show more Show less

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role Responsive is looking for an ambitious IT expert for our open IT Support Specialist position. Your job will be to provide technical support to maintain the organization s computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity. Essential Responsibilities Provide technical assistance with computer hardware and software Resolve issues for staff via phone, in person, or electronically Log bugs and enhancement requests Perform hardware and software installations, configurations and updates as needed Create and maintain tips and tricks solutions for online database and web site Provide introductory on-line & classroom training for company products Resolve technical issues in a timely manner using available resources within the company Education Under graduation in computer science or Management Information Systems (MIS) is required. Experience 2-5 years of proven experience in IT support or a related field. Expertise in troubleshooting and supporting Windows 10/11, Linux, and Mac OS operating systems. Hands-on experience with troubleshooting hardware issues on desktops, laptops, and peripherals. Strong understanding of network configurations, including troubleshooting basic network connectivity issues. Proficiency in Asset Management Systems, with the ability to track hardware inventory and manage asset lifecycles. Basic knowledge of Mobile Device Management (MDM) and security concepts, with a focus on endpoint security. Ability to prioritize tasks and manage time effectively in a fast-paced environment. Knowledge, Ability & Skills Excellent problem-solving skills and keen attention to detail. Customer-service-oriented with strong interpersonal skills. Ability to work both independently and as part of a team. Ability to learn quickly and adapt to new technologies. Proactive attitude with a willingness to take on new challenges.

Responsive is looking for an ML Engineer with a strong background in Python, NLP, structured and unstructured data, and basic understanding of ML and DL algorithms/frameworks. The ideal candidate will have a Bachelor's degree in any quantitative discipline, such as Engineering, Computer Science, IT, or Statistics. The ML Engineer should be familiar with Linux and Git and have strong problem-solving and analytical skills. Additionally, the candidate should have a good understanding of mathematics. Essential Responsibilities To develop and implement ML models and algorithms that improve the company's products and services. To Work with large datasets to analyze, model, and interpret data. To create and optimize NLP models to extract meaningful insights from unstructured text data. To collaborate with cross-functional teams to identify and solve complex business problems. To continuously monitor and improve the performance of ML models. To develop and maintain ML codebase, including version control using Git. Education Bachelor's degree in any quantitative discipline, such as Engineering, Computer Science, IT, or Statistics. Experience 4-6 years of experience in Machine Learning Proficiency in Python is a must Knowledge, Ability & Skills Comfortable with NLP techniques. Basic understanding of ML and DL algorithms/frameworks. Familiarity with Linux and Git. Good problem-solving and analytical skills. Good understanding of mathematics. Show more Show less

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About The Role The role of a Program Manager of Customer Support involves overseeing and coordinating various aspects of the Customer Support function within Responsive. This role is crucial for ensuring that customer support efforts align with business goals, product strategies, and customer satisfaction objectives. Here are key roles and responsibilities associated with the position of a Program Manager of Customer Support: Essential Functions Strategic Alignment & Roadmap: Clearly define Customer Support objectives, linking them directly to overall business goals and product strategies. Develop a strategic roadmap outlining initiatives, milestones, and timelines for the program. Leadership & Resource Management Provide strong leadership to the Customer Support team, fostering a customer-centric and high-performing culture. Optimize resource allocation, considering staffing, training, and technology needs. Oversee multiple support projects, ensuring coordination and alignment with the broader program. Operational Excellence & Quality Implement continuous improvement processes to boost efficiency and effectiveness. Define and track key performance indicators (KPIs) like response times, resolution times, and customer satisfaction. Report regularly to senior leadership on program performance, highlighting successes and areas for improvement. Establish and enforce stringent quality standards to consistently meet or exceed customer expectations. Conduct regular audits and assessments of support operations to proactively address quality issues. Program Lifecycle Management Develop and execute plans for the closure of specific support projects or the entire program, ensuring smooth transitions and comprehensive outcome evaluations. Education Bachelor's degree and/or experience in Business Administration, Project Management, or a related field. A master's degree or PMP certification is a plus. Experience 5+ years of experience in project management. Strong understanding of project management methodologies, such as Agile, Waterfall, and Scrum Proficiency in project management software (e.g., Clickup, Jira, Excel) Familiarity with CRM tools is a plus (i.e. Freshdesk, Zendesk, DevRev) Knowledge, Ability & Skills Exceptional communication, and interpersonal skills. Proven track record of managing multiple projects simultaneously, adapting to changing priorities, and delivering results. Ability to work independently and as part of a team Strong analytical and problem-solving skills Working in a fast paced, dynamic environment Detail oriented mindset Show more Show less

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role We are looking for a highly motivated and detail-oriented Talent Sourcer to join our Talent Acquisition team. You will be responsible for identifying, attracting, and engaging top talent through various sourcing strategies and channels. You will work closely with recruiters and hiring managers to build strong talent pipelines. Essential Responsibilities Strategic Sourcing : Collaborate with recruiters and hiring managers to understand hiring needs and define ideal candidate profiles based on role requirements. Talent Mapping : Conduct market research to identify and document potential candidates, particularly for niche or hard-to-fill roles. Pipeline Development : Design and implement effective sourcing strategies to attract high-quality candidates through platforms such as LinkedIn, job boards, employee referrals, and Boolean search techniques. Candidate Engagement : Initiate contact with prospective candidates, conduct preliminary outreach and screening to evaluate interest, availability, and role fit. Cross-functional Collaboration : Work closely with recruiters to ensure seamless handoffs, share candidate insights, and continuously refine sourcing approaches based on hiring feedback. Process Optimization & Tools Management : Maintain up-to-date and accurate candidate information within the ATS; leverage sourcing tools and technology to enhance productivity and sourcing effectiveness. Education Bachelor’s Degree in Human Resources / Business Administration / Psychology, or a Master’s Degree (MBA/PGDM) in Human Resources or a related field is preferred Experience 2 years of experience in sourcing, preferably in a fast-paced or tech-driven environment. Familiarity with technical roles and the unique requirements of the Engineering and Product teams. Proficiency in using LinkedIn, job portals, ATS platforms. Knowledge, Skills & Ability Strong knowledge of Boolean search and candidate research techniques. Excellent communication and interpersonal skills. Highly organized with strong attention to detail. Experience sourcing for niche or hard-to-fill roles Show more Show less

About the Role Responsive is looking for a Senior Quality Engineer (Performance) to ensure the scalability, reliability, and efficiency of software systems. You will design and execute performance tests, identify bottlenecks, and drive optimization strategies while collaborating with cross-functional teams in an Agile environment. What Youll be doing? Performance Testing & Optimization: Design, execute, and analyze load, stress, endurance, and scalability tests using JMeter, Gatling, or LoadRunner. Optimize system performance by identifying and resolving bottlenecks in web, API, and database layers. Test Automation & CI/CD Integration: Develop and integrate automated performance tests within CI/CD pipelines for continuous validation. Ensure seamless execution of performance tests in pre-production and production-like environments. Monitoring & Analysis: Utilize tools like New Relic, AppDynamics, or similar to monitor system performance. Analyze CPU, memory, disk I/O, and network latency metrics to diagnose and resolve performance issues. Collaboration & Agile Practices: Work closely with development, QE, and DevOps teams to define performance requirements and acceptance criteria. Participate in design reviews, Agile ceremonies, and performance tuning efforts. Process Improvement & Best Practices: Continuously enhance performance testing methodologies, stay updated on emerging tools and trends, and drive knowledge sharing within teams. What We re Looking For? Education Bachelor s degree in Computer Science, IT, or related field. Experience 5+ years of experience in performance testing and optimization. Knowledge, Skill, Ability Strong expertise in JMeter, Gatling, LoadRunner, and API performance testing. Proficiency in scripting (Java, Python, Bash) and cloud environments (AWS, Azure, GCP). Hands-on experience with CI/CD integration, system tuning, and performance monitoring. Excellent problem-solving, analytical, and communication skills.

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role The role of a Program Manager of Customer Support involves overseeing and coordinating various aspects of the Customer Support function within Responsive. This role is crucial for ensuring that customer support efforts align with business goals, product strategies, and customer satisfaction objectives. Here are key roles and responsibilities associated with the position of a Program Manager of Customer Support: Essential Functions Strategic Alignment & Roadmap: Clearly define Customer Support objectives, linking them directly to overall business goals and product strategies. Develop a strategic roadmap outlining initiatives, milestones, and timelines for the program. Leadership & Resource Management: Provide strong leadership to the Customer Support team, fostering a customer-centric and high-performing culture. Optimize resource allocation, considering staffing, training, and technology needs. Oversee multiple support projects, ensuring coordination and alignment with the broader program. Operational Excellence & Quality: Implement continuous improvement processes to boost efficiency and effectiveness. Define and track key performance indicators (KPIs) like response times, resolution times, and customer satisfaction. Report regularly to senior leadership on program performance, highlighting successes and areas for improvement. Establish and enforce stringent quality standards to consistently meet or exceed customer expectations. Conduct regular audits and assessments of support operations to proactively address quality issues. Program Lifecycle Management: Develop and execute plans for the closure of specific support projects or the entire program, ensuring smooth transitions and comprehensive outcome evaluations. Education Bachelors degree and/or experience in Business Administration, Project Management, or a related field. A masters degree or PMP certification is a plus. Experience 5+ years of experience in project management. Strong understanding of project management methodologies, such as Agile, Waterfall, and Scrum Proficiency in project management software (e.g., Clickup, Jira, Excel) Familiarity with CRM tools is a plus (i.e. Freshdesk, Zendesk, DevRev) Knowledge, Ability & Skills Exceptional communication, and interpersonal skills. Proven track record of managing multiple projects simultaneously, adapting to changing priorities, and delivering results. Ability to work independently and as part of a team Strong analytical and problem-solving skills Working in a fast paced, dynamic environment Detail oriented mindset

Product Designers at Responsive collaborate with product managers, engineers, and other product designers on all areas of user experience, research, prototyping, interaction design, and visual design. We care about the details, empathize deeply, and are comfortable with ambiguity. We re fluent in the design thinking processes necessary to identify the problem, craft solutions, and build paradigm-shifting products for the organizations who use our products. As a Senior Product Designer, you ll drive the vision and execution of intuitive, visually compelling, and scalable experiences across our products. You ll take ownership of complex design challenges, leading initiatives from discovery to high-fidelity execution while balancing user needs and business goals. Collaborating closely with product managers, engineers, and other designers, you ll shape strategy, advocate for user-centered design, and push for innovation. This role requires someone who is proactive, strategic, and deeply invested in user experience someone who can balance business goals with user needs while mentoring other designers and contributing to our evolving design culture. Beyond execution, you ll play a contributing role in elevating our design practice mentoring designers, refining processes, and contributing to the evolution of our design system. Your influence will extend beyond individual projects, helping to shape the broader user experience strategy and fostering a strong design culture across the organization. What You ll Do Lead design strategy for complex, high-impact initiatives, driving user-centered decision-making. Own the end-to-end design process, from research and concept development to execution and post-launch iteration. Work closely with Product Managers, Engineers, and Leadership to define product vision and roadmap priorities. Participate in and synthesize user research, usability testing, and data analysis to inform and validate design decisions. Shape and evolve our design system, ensuring consistency and efficiency across the product. Prototype and experiment with new interactions and workflows to push innovation within the product. Advocate for accessibility, usability, and scalability in all design decisions. Mentor and support junior and mid-level designers, fostering a culture of growth and collaboration. Champion design within the company, advocating for design thinking, user needs, and a seamless user experience. Present and communicate design solutions effectively to stakeholders, balancing strategic objectives with execution. What We re Looking For 5+ years of experience in product design, UX/UI design, or interaction design. Expertise in Figma, Sketch, or similar design tools, with a deep understanding of design systems and how to scale them. Experience leading design initiatives and collaborating cross-functionally with PMs, Engineers, and other key stakeholders. Experience designing for enterprise or SaaS products. Experience designing for AI interactions, be it chat or agentic AI. Experience building or evolving a design system at scale. Knowledge, Skills & Ability Strong leadership and strategic thinking abilities, with a proven track record of driving design impact. Strong problem-solving and systems-thinking skills, with the ability to design for both high-level flows and intricate details. Deep understanding of user-centered design principles, with experience in qualitative and quantitative research Excellent communication and storytelling skills, able to advocate for design decisions and align teams on a vision. A portfolio demonstrating impactful design solutions, strategic thinking, and a strong UX process. Background in service design, information architecture, or complex workflows. Familiarity with front-end technologies (HTML/CSS/React) to collaborate more effectively with engineers. If you re excited about designing meaningful digital products and want to be part of a team that values craft, curiosity, and collaboration, we d love to hear from you!

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io. About the Role We are seeking a detail-oriented and analytical Commissions Specialist. This role is critical in ensuring the accurate calculation, forecasting, budgeting, and reporting of commissions and bonuses company wise. You will play a key role in optimizing compensation processes, partnering with sales operations, finance, and HR to align incentives with business goals. This role will also serve as the Everstage system Administrator. Essential Responsibilities Commission and Bonus Payout Management Calculate monthly, quarterly and annual commission payouts with a high degree of accuracy Maintain commission tracking tool - Everstage. Address and resolve payout inquiries and disputes from sales team members. Collaborate with Payroll and HR to ensure timely and accurate disbursement of commissions and bonuses Compensation Plan Design Support Implement new commission and bonus structures & plans within Everstage as provided by the business owner. Will include sales, professional services, customer success and company-wide plans. Will include commissions, bonuses, MBOs and SPIFFS. Make updates to existing plans as needed by business partners Partner with Sales Ops, Finance and leadership to align compensation structures with strategic objectives. Support compensation plan design, ensuring intention is executable with automation in Everstage Forecasting and Budgeting Partner with FP&A to forecast commission expenses as part of monthly, quarterly, and annual planning cycles, and conduct variance analysis during close cycles. Support the creation and refinement of headcount-driven commission expense models. Analyze historical data and pipeline trends to project future commission liability. Assist in modeling and scenario testing of commission plan changes to evaluate financial impact. Systems, Process Improvement and Compliance Serve as primary Everstage system administrator, managing user access, permissions and configurations. Coordinate with Everstage support team to troubleshoot and resolve Everstage system issues impacting commission and bonus calculations. Ensure plan documentation is clear, auditable and aligned with legal and compliance standards Maintain documentation of policies and procedures related to commission processing and financial controls. Perform reconciliations between SFDC (and any other data sources) and Everstage Education Bachelors Degree in accounting or finance is preferred. Experience 5+ years of experience in sales compensation, finance, FP&A, or related roles (preferably in a SaaS or recurring revenue business). Experience with BI tools and commission platforms is a plus. Knowledge Ability & Skills Strong financial modeling and Excel skills; Knowledge of ASC 606 and variable compensation accounting is a bonus. Excellent attention to detail, communication skills, and ability to work cross-functionally.

Responsive is looking for a product-minded Senior Software Engineer with strong technical leadership skills and a passion for architecting and building scalable, high-performance solutions. This is an opportunity to lead technical initiatives, mentor junior engineers, and contribute to the growth of a top-tier SaaS company in a fast-paced, innovative environment. What You ll Be Doing? Architect and Design Solutions : Take ownership of designing, developing, and maintaining complex distributed systems, ensuring high performance, scalability, and reliability. Technical Leadership : Mentor junior engineers, conduct code reviews, and set best practices for software development. Performance Tuning and Optimization : Identify performance bottlenecks, optimize system efficiency, and ensure low-latency query responses. Cross-Team Collaboration : Work closely with cross-functional and geographically distributed teams, including product managers, frontend engineers, and UX designers, to deliver seamless and intuitive experiences. Continuous Improvement : Stay updated with the latest trends and advancements in technologies, conducting research and experimentation to drive innovation. Lead discussions on adopting new technologies where applicable. What We re Looking For? Education: Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. Experience : 5+ years of experience in software design, development, and algorithm-related solutions using Java and/or React. Skills, Qualifications & Ability: Deep expertise in Java programming, Java design patterns, and high-performance server-side development. Proficiency in React for frontend development, with experience in state management (Redux, React Query, or Context API). Strong architectural skills with the ability to design scalable, maintainable, and resilient software systems. Demonstrated versatility in multiple front-end and back-end technologies such as Spring , React , MongoDB , etc. Experience leading technical initiatives such as refactoring, performance optimization, or major feature development. Hands-on experience with cloud-native architecture and working with platforms such as GCP, Azure, or AWS, including cloud services for AI/ML, data storage, and processing. Advanced knowledge of search and retrieval technologies , including platforms like ElasticSearch, Apache Solr, or similar. Experience with AI-driven solutions, NLP, semantic search, and text processing techniques is a plus. Proficiency in Test Driven Development (TDD) and CI/CD pipelines. Scrum and JIRA experience is a plus. Proven ability to work in a fast-paced, dynamic environment, preferably in a SaaS or technology-driven company. Strong problem-solving and debugging skills, with experience handling production-level issues and performance tuning. Why Join us ? Impact-Driven Work: Build innovative solutions that redefine strategic response management. Collaborative Environment: Work with a passionate team of technologists, designers, and product leaders. Career Growth: Be part of a company that values learning and professional development. Competitive Benefits: We offer comprehensive compensation and benefits to support our employees. Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations. Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing. Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas.

About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO, Dallas, TX and Coimbatore, India. Learn more at responsive.io. About The Role The Procurement Manager is responsible for overseeing a team of two Procurement Specialists, the entire procurement process, ensuring cost-effectiveness, and maintaining strong relationships with vendors. This role involves strategic planning, negotiation, and process improvement within the procurement department. Essential Responsibilities Develop and implement procurement strategies to optimize cost and efficiency. Negotiate contracts and agreements with suppliers to ensure favorable terms. Manage vendor relationships and evaluate performance. Monitor and analyze market trends to identify potential cost savings. Ensure compliance with company policies and regulations. Lead and mentor the procurement team. Prepare and present procurement reports to senior management. Education Bachelor's degree in Business Administration, Supply Chain Management, or a related field. Experience Minimum 4 years’ experience as a Procurement Manager or similar role, preferably in the SaaS industry Knowledge, Ability & Skills Strong leadership skills. Advanced written and verbal English communication skills. Accomplished project lead on problem solving initiatives Strong negotiation and contract management skills. Excellent analytical and problem-solving abilities. Proficient in procurement software and tools. Show more Show less