Job Title: Team Leader Customer Service (Voice Process) Department: Operations – Customer Service Voice Location: Noida, Sector 135 Shift: Rotational shifts with rotational week offs Experience Required: 7 to 12 years (with minimum relevant experience as a Team Leader in an International BPO) Education: Any Graduate Job Summary: We are seeking an experienced Team Leader – Customer Service (Voice Process) to join our dynamic operations team. The ideal candidate will come with a strong background in International BPOs handling voice-based customer service operations . The role involves leading, mentoring, and managing a team of customer service executives to ensure top-notch service delivery and customer satisfaction. Key Responsibilities: Lead a team of Customer Service Associates handling inbound/outbound voice processes for international clients Drive performance metrics such as CSAT, AHT, FCR, and adherence Monitor team performance, provide coaching, feedback, and performance appraisals Ensure high quality of service delivery through real-time monitoring and support Handle escalations and resolve complex customer issues Maintain reports and dashboards on team performance and service levels Coordinate with other departments for smooth operational flow Support in recruitment, training, and onboarding of new team members Key Requirements: 7–12 years of experience in International BPOs, with at least 2+ years in a Team Leader role Hands-on experience in voice-based customer service operations (non-tech or tech support) Strong people management and communication skills Flexible to work in rotational shifts and rotational week offs Ability to manage performance under pressure and drive results Working knowledge of CRM tools and reporting systems

Hello Dear Candidate, Greetings for the day Please find the Company Profile and Job Description mentioned below. Telus International Health Care Domain is in the business of helping organizations help their people because we believe that engaged people are the driving force for society. Every day, the expertise of our employees is recognized as essential to the financial security, health and productivity of our clients and their people. We are always looking for talented professionals and strategic leaders who will listen and work togetherwith colleagues to form long-term relationships and to deliver integrated solutions that fit. As we continue to grow, were presently engaging with exceptional candidates interested in growing our global sales teams. Url: https://www.telusinternational.com Note: Flexibility to work in the EST North American time zone (from 5:30 PM to 2:30 AM IST). Candidate must have excellent communication skills Salary Package: A 20% to 30% hike on your current CTC. Free pick up and drop facility will be provided within 35 Kms range Job Location is in Noida Sector 135 2 days working from office Senior Analyst, Operations Noida, India Administrative Solutions Telus International is the industry leader in the administration of flexible, traditional, and post-retirement pension and benefits programs for global organizations, maximizing the use of technology to drive awareness and engagement in benefit, pension, wellness and other workplace programs. We offer a full range of solutions from software to full outsourcing of pension and benefits administration, with the aim of optimizing employee engagement while ensuring that the client receives superior sponsor services. The Administrative Solutions line of business administers pension and benefits plans for a wide range of client organizations across Canada and the United States. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension, and health management programs they maintain. We serve a wide range of clients, including corporations, businesses, government organizations and multi-employer plans. Administrative Solutions consists of more than 2000 team members working in offices in the United States, Canada, and India About Administrations Teams in India India Administration teams support US & Canada large market & mid-market clients by administering their Health benefits HB, Defined Contribution DC and defined benefit (DB) pension plans. Our India team consists of ~350 colleagues and support 85 clients in North America providing 18-hour coverage five days a week. Summary Our Ariel administration system is a robust recordkeeping platform that supports membership database updates, and provides electronic data interfaces, calculations, and transactions. Our Pension Analyst works in a team and is responsible for administering DC pension and savings plans for assigned clients and providing administration support to both clients and the team. Responsibilities Performs daily work such as data updates, member requested buys/sells, withdrawals, retirements, terminations, etc. and other transactions in accordance with plan rules and legislative requirement. Assists in the preparation of monthly reporting and reconciliations. Assists in the preparation of year-end statements and tax slips. Works with TELUS Health's internal software/systems such as Ariel DC. Receives and responds to routine plan enquiries and requests from clients and plan members. Takes direction from, and supports, senior team members. Attends internal training sessions to build knowledge of industry topics and trends Assists with special projects, as required Maintaining quality as per defined SLAs Completing assigned tasks within TAT Ensuring compliance of all internal policies Process improvement Providing timely updates to internal stakeholders and onshore counterparts. Succeeding as a Senior Analyst - Operations, will require the following core qualifications and skills Excellent analytical and learning skills. Exceptional client service with strong professional acumen Excellent communication (oral and written) and organizational skills. Advance proficiency in MS Office Suite (Word, Outlook); expert proficiency in Excel Dedicated team player, who demonstrates initiative and independence.

Dear Candidate, Greetings for the day Please find the Company Profile and Job Description mentioned below. Telus International Health Care Domain is in the business of helping organizations help their people because we believe that engaged people are the driving force for society. Every day, the expertise of our employees is recognized as essential to the financial security, health and productivity of our clients and their people.We are always looking for talented professionals and strategic leaders who will listen and work together with colleagues to form long-term relationships and to deliver integrated solutions that fit.As we continue to grow, were presently engaging with exceptional candidates interested in growing our global sales teams. Url: https://www.telusinternational.com Note: Flexibility to work in the EST North American time zone (from 5:30 PM to 2:30 AM IST). Candidate must have excellent communication skills Experience in Documentation Handling , MS EXCEL & MS Office Salary Package: A 20% to 30% hike on your current CTC. Free pick up and drop facility will be provided within 35 Kms range Job Location is in Gurugram DLF World Tech Park & Noida sector 135 any of Location need to work 2 days working from office Saturday & Sunday off If this opportunity aligns with your experience and availability, we would love to discuss it further with you. Below are some of the basic requirements:- 1 - 2 years of relevant work experience. Written and verbal proficiency in Basic French is a must. Good verbal & written communication skills Good command on MS Office applications (MS-Excel, MS-Word) Attention to detail Ability to multitask

Job Title: Team Leader Customer Service (Voice Process) Department: Operations Customer Service Voice Location: Noida, Sector 135 Shift: Rotational shifts with rotational week offs Experience Required: 7 to 12 years (with minimum relevant experience as a Team Leader in an International BPO) Education: Any Graduate Job Summary: We are seeking an experienced Team Leader – Customer Service (Voice Process) to join our dynamic operations team. The ideal candidate will come with a strong background in International BPOs handling voice-based customer service operations . The role involves leading, mentoring, and managing a team of customer service executives to ensure top-notch service delivery and customer satisfaction. Key Responsibilities: Lead a team of Customer Service Associates handling inbound/outbound voice processes for international clients Drive performance metrics such as CSAT, AHT, FCR, and adherence Monitor team performance, provide coaching, feedback, and performance appraisals Ensure high quality of service delivery through real-time monitoring and support Handle escalations and resolve complex customer issues Maintain reports and dashboards on team performance and service levels Coordinate with other departments for smooth operational flow Support in recruitment, training, and onboarding of new team members Key Requirements: 7–12 years of experience in International BPOs, with at least 2+ years in a Team Leader role Hands-on experience in voice-based customer service operations (non-tech or tech support) Strong people management and communication skills Flexible to work in rotational shifts and rotational week offs Ability to manage performance under pressure and drive results Working knowledge of CRM tools and reporting systems Interested candidates can walk in on 6TH June and share CV on Tanvi.tyagi@telusdigital.com

Job Title: Training and Quality Manager International BPO Location: Noida & Gurgaon Experience Required: 8 to 15 years (Mandatory experience in International BPO) Shifts: Rotational shifts and rotational week offs Employment Type: Full-Time Role Overview: We are seeking a seasoned and strategic Training and Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific programs. Collaborate with operations and clients to understand training needs and performance gaps. Conduct TNI/TNA (Training Needs Identification/Analysis) and deliver results-oriented training interventions. Drive learning effectiveness and knowledge retention through regular assessments and feedback loops. Ensure trainer readiness and facilitate train-the-trainer programs. Quality Management: Establish and implement quality assurance strategies aligned with client expectations and business goals. Define audit frameworks and monitor process performance through call audits, compliance checks, and RCA. Lead a team of Quality Analysts to ensure rigorous performance tracking and actionable feedback to agents. Manage calibration sessions with stakeholders and ensure scoring alignment. Report quality trends and recommend process improvements. Team Leadership & Governance: Lead a team of trainers and quality analysts across multiple processes. Drive performance, engagement, and development of team members. Work closely with operations and support teams to deliver on SLAs and KPIs. Participate in client interactions, governance calls, and performance reviews. Candidate Requirements: Minimum 8 years of experience in an International BPO , with at least 3 years in a managerial role handling both Training and Quality . Strong understanding of customer service metrics, call quality, BPO training frameworks, and performance management. Excellent communication, presentation, and stakeholder management skills. Flexible to work in rotational shifts and rotational week offs . Bachelor's degree (mandatory); certifications in Six Sigma, COPC, or training (preferred). Interested candidates can reach out at Tanvi.tyagi@telusinternational.com or Whats app @ 9873305992.