Customer Support Representative – Bounty Box

2 years

0 Lacs

Posted:3 weeks ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

About Bounty Box

Bounty Box connects communities with fresh, locally sourced produce—delivered straight from farmers to your doorstep. We are on a mission to make healthy eating affordable, sustainable, and accessible, while supporting local growers and reducing food waste.

Role Overview

Customer Support Representative


Key Responsibilities

  • Handle incoming customer inquiries via

    live chat, phone calls, and emails

    in a timely and professional manner.
  • Assist customers with

    order placements, delivery updates, subscription changes, refunds, and general inquiries

    .
  • Record and track customer feedback to help improve our products and service experience.
  • Collaborate with the

    operations and logistics team

    to resolve delivery or order issues efficiently.
  • Maintain accurate documentation of customer interactions and ensure proper follow-up.
  • Identify recurring issues and provide input to improve internal processes and FAQs.
  • Ensure high levels of

    customer satisfaction (CSAT)

    through quality interactions and prompt resolutions.

Qualifications

  • 1–2 years of experience in

    customer service or support roles

    , preferably in e-commerce or food delivery.
  • Strong verbal and written communication skills in English.
  • Proficiency in using

    CRM systems, chat platforms, and email tools

    (e.g., Zendesk, Freshdesk, Intercom, or similar).
  • Ability to multitask and work under minimal supervision in a fast-paced environment.
  • Empathetic listener with a problem-solving mindset.
  • Flexibility to work weekends or evenings as needed during peak periods.

Preferred Skills

  • Familiarity with delivery or subscription-based business models.
  • Experience with tools such as

    Shopify, CleverTap, or Power BI

    (an asset).
  • Knowledge of local food ecosystems or sustainability initiatives is a plus.

What We Offer

  • A chance to be part of a growing brand with a strong community impact.
  • Flexible working hours and a supportive remote work culture.
  • Growth opportunities within a rapidly expanding company.
  • Employee discounts on Bounty Box subscriptions.


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