Customer Support Representative – Bounty Box

About Bounty Box

Bounty Box connects communities with fresh, locally sourced produce—delivered straight from farmers to your doorstep. We are on a mission to make healthy eating affordable, sustainable, and accessible, while supporting local growers and reducing food waste.

Role Overview

Customer Support Representative

Key Responsibilities

• Handle incoming customer inquiries via

  live chat, phone calls, and emails

  in a timely and professional manner.
• Assist customers with

  order placements, delivery updates, subscription changes, refunds, and general inquiries

  .
• Record and track customer feedback to help improve our products and service experience.
• Collaborate with the

  operations and logistics team

  to resolve delivery or order issues efficiently.
• Maintain accurate documentation of customer interactions and ensure proper follow-up.
• Identify recurring issues and provide input to improve internal processes and FAQs.
• Ensure high levels of

  customer satisfaction (CSAT)

  through quality interactions and prompt resolutions.

Qualifications

• 1–2 years of experience in

  customer service or support roles

  , preferably in e-commerce or food delivery.
• Strong verbal and written communication skills in English.
• Proficiency in using

  CRM systems, chat platforms, and email tools

  (e.g., Zendesk, Freshdesk, Intercom, or similar).
• Ability to multitask and work under minimal supervision in a fast-paced environment.
• Empathetic listener with a problem-solving mindset.
• Flexibility to work weekends or evenings as needed during peak periods.

Preferred Skills

• Familiarity with delivery or subscription-based business models.
• Experience with tools such as

  Shopify, CleverTap, or Power BI

  (an asset).
• Knowledge of local food ecosystems or sustainability initiatives is a plus.

What We Offer

• A chance to be part of a growing brand with a strong community impact.
• Flexible working hours and a supportive remote work culture.
• Growth opportunities within a rapidly expanding company.
• Employee discounts on Bounty Box subscriptions.