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Customer Success Executive

Customer Success Executive

CardByte

2 years

0 Lacs

gurugram haryana india

Posted:1 month ago| Platform:

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Skills Required

support ai saas connect management chat retention analyze engineering ui ux regression testing mobile report usability stability test technology communication onboarding software tracking jira freshdesk zendesk training learning leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Success, Support & QA Executive

Location:

Experience:

About Us

CardByte AI Private Limited

What You’ll Do

Customer Success & Support

Onboard new customers and ensure smooth adoption of our SaaS platform.
Conduct engaging product demos for new and prospective users.
Provide prompt, high-quality support via email, chat, and phone.
Follow up with customers to increase usage, retention, and satisfaction.
Troubleshoot functional issues and escalate technical problems to the product team.
Gather and analyze customer feedback to suggest improvements and feature enhancements.
Maintain and update the internal knowledge base and user documentation.
Coordinate with internal teams (Product, QA, Engineering) to ensure customer issues are resolved effectively.

Quality Assurance (QA)

Perform functional, UI/UX, and regression testing on web and mobile applications.
Identify, document, and report bugs or usability issues.
Validate fixes and ensure product stability across new releases.
Collaborate with the QA Lead and Product Team to ensure top-notch customer experience.
Contribute to improving internal QA processes and test coverage.

What We’re Looking For

1–2 years of experience in
Customer Success, Technical Support
, or
QA
, preferably in a
SaaS or technology company
.
Strong communication, analytical, and problem-solving skills.
Experience with
customer onboarding, demo delivery
, and
user training
.
Basic understanding of
software testing methodologies
and
bug tracking tools
(e.g., Jira, ClickUp, or similar).
Familiarity with
Customer Support Tools
(e.g., Intercom, Freshdesk, or Zendesk) is a plus.
Ability to travel to customer offices for onboarding or training sessions when required.

Why Join Us

Be part of a dynamic and innovative
AI-driven SaaS company
.
Get hands-on exposure across
product, engineering, QA, and customer success
functions.
Opportunity for rapid growth, learning, and leadership development.
Competitive salary and performance-based incentives.

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