Company Description Lucent Innovation is a global software development and consulting company that delivers advanced IT solutions worldwide. We specialize in innovating next-gen eCommerce businesses through AI-driven automation, data intelligence, and Shopify expertise. Headquartered in Ahmedabad, Gujarat, with additional offices in GIFT City, India, and Wilmington, Delaware, USA, we have a team of 100+ professionals. Since our founding in 2013, we have successfully delivered over 1250 projects, consistently exceeding client expectations and delivering strong ROI. Role Description This is a full-time, on-site role for a Content Writer located in Ahmedabad (No WFH) . The Content Writer will be responsible for creating and editing web content, developing content strategies, conducting research, writing, and proofreading. The role involves collaboration with various teams to ensure the delivery of high-quality content that aligns with our business objectives and client needs. Qualifications Proficiency in Web Content Writing and general Writing/SEO Experience Must Experience in developing Content Strategy and conducting Research Strong Proofreading skills Excellent written and verbal communication skills Bachelor's degree in English, Journalism, Communications, or a related field Ability to work collaboratively in an on-site team environment 1-3 years of relevant work experience Experience in the tech or eCommerce industries is a plus Show more Show less

Company Description Lucent Innovation is a global software development and consulting company, specializing in next-gen eCommerce solutions through AI-driven automation and data intelligence. Founded in 2013, we have grown into a leading digital solutions provider with offices in Ahmedabad, GIFT City, and Wilmington, Delaware. Our team of 100+ professionals has successfully delivered over 1250 projects, consistently exceeding client expectations. We focus on diverse technologies including ML, AI, Data Science, and e-commerce development to drive strong ROI for our clients. Reach us at hello@lucentinnovation.com. Role Description This is a full-time on-site role for a Customer Success Executive based in Gandhinagar Location. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention through effective support and account management. Day-to-day tasks include addressing customer inquiries, resolving issues promptly, monitoring account health, and developing strategies to enhance customer experience. The role also involves analyzing customer data to identify trends and opportunities for improvement. Qualifications Customer Satisfaction and Customer Retention skills Mail/Calls Management Customer Support and Account Management skills Strong Analytical Skills Excellent communication and interpersonal skills Ability to work collaboratively and cross-functionally Experience in the eCommerce or technology sector is a plus Bachelor's degree in Business, Marketing, or related field Show more Show less

About The Job Lucent Innovation is seeking a passionate and skilled ReactJs Frontend Developer to join our dynamic team in Ahmedabad (Chandkheda). As a key member of our development team, you will be responsible for designing, developing, and implementing user interfaces for our web applications using ReactJs and related technologies. You will play a crucial role in translating client requirements and designs into high-quality, interactive, and responsive web experiences. Location : Ahmedabad (Chandkheda) Experience : 3 to 4 years of relevant experience in frontend development with a strong focus on ReactJs and JavaScript. Joining Timeline : Immediate Joiners OR candidates available within a maximum of 1 month notice period are highly preferred. Notice period serving candidates are also encouraged to apply. Responsibilities Develop and maintain user interfaces using ReactJs, JavaScript, HTML5, and CSS3. Implement and manage application state using Redux. Write clean, efficient, and well-documented JavaScript code adhering to ES6+ standards. Utilize jQuery for specific UI interactions and DOM manipulation when necessary. Understand and implement complex logic using fundamental programming concepts like loops (for, if, switch), arrays, and basic mathematical concepts. Integrate with backend RESTful APIs to fetch and display data effectively. Translate UI/UX designs and wireframes into functional and visually appealing web applications. Collaborate closely with designers, product managers, and backend developers to ensure seamless integration and optimal user experience. Troubleshoot and debug frontend issues, and implement effective solutions. Adapt to evolving project requirements and instructions with flexibility and a proactive approach. Contribute to improving development processes and code quality. Required Skills Must-have : Strong proficiency in ReactJs and its core principles. Solid understanding and practical experience with JavaScript (ES6+). Experience with state management libraries, particularly Redux. Working knowledge of jQuery. Strong grasp of fundamental programming concepts including : Looping structures (for, if, switch) Array manipulation and operations Basic mathematical concepts relevant to programming Proficient in HTML5 and CSS3. Solid understanding and experience in consuming and integrating with RESTful APIs. Basic understanding of Computer Science fundamentals. Good To Have (Extra Benefits) Experience with NodeJs for backend development or related tooling. Familiarity with CSS preprocessors like SCSS. Experience with version control systems, particularly Git. Knowledge of module bundlers and task runners like Webpack (and its NodeJs plugins). Understanding of template coding languages (e.g., Liquid, EJS, Blade). (ref:hirist.tech) Show more Show less

About the Role: We are looking for a proactive and customer-focused Customer Success Executive (Freshers) to join our team at Gandhinagar . Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re-installation — via email, calls, or other communication channels. Key Responsibilities: Own and manage customer relationships post-onboarding to ensure retention and satisfaction Monitor uninstalls and proactively reach out to users Understand reasons for uninstallation, resolve concerns, and guide them to reinstall the app Provide responsive support via email, calls, or chat to resolve queries Educate customers on product features, updates, and best practices Collaborate with the product and support teams to relay customer feedback Track customer health scores and take proactive steps to prevent churn Maintain accurate records of customer interactions and follow-ups Show more Show less

About the Role: We are looking for a proactive and customer-focused Customer Success Executive (Freshers) to join our team at Gandhinagar. Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re-installation — via email, calls, or other communication channels. Key Responsibilities: Own and manage customer relationships post-onboarding to ensure retention and satisfaction Monitor uninstalls and proactively reach out to users Understand reasons for uninstallation, resolve concerns, and guide them to reinstall the app Provide responsive support via email, calls, or chat to resolve queries Educate customers on product features, updates, and best practices Collaborate with the product and support teams to relay customer feedback Track customer health scores and take proactive steps to prevent churn Maintain accurate records of customer interactions and follow-ups Show more Show less

About the Role: We are looking for a proactive and customer-focused Customer Success Executive (Freshers) to join our team at Gandhinagar Location. Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re-installation — via email, calls, or other communication channels. Key Responsibilities: Own and manage customer relationships post-onboarding to ensure retention and satisfaction Monitor uninstalls and proactively reach out to users Understand reasons for uninstallation, resolve concerns, and guide them to reinstall the app Provide responsive support via email, calls, or chat to resolve queries Educate customers on product features, updates, and best practices Collaborate with the product and support teams to relay customer feedback Track customer health scores and take proactive steps to prevent churn Maintain accurate records of customer interactions and follow-ups Show more Show less

About the Role: We are looking for a proactive and customer-focused Customer Success Executive (Freshers) to join our team at Gandhinagar Location. Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re-installation — via email, calls, or other communication channels. Key Responsibilities: Own and manage customer relationships post-onboarding to ensure retention and satisfaction Monitor uninstalls and proactively reach out to users Understand reasons for uninstallation, resolve concerns, and guide them to reinstall the app Provide responsive support via email, calls, or chat to resolve queries Educate customers on product features, updates, and best practices Collaborate with the product and support teams to relay customer feedback Track customer health scores and take proactive steps to prevent churn Maintain accurate records of customer interactions and follow-ups Show more Show less

About the Role: We are looking for a proactive and customer-focused Customer Success Executive (Freshers) to join our team at Gandhinagar Location. Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re-installation — via email, calls, or other communication channels. Key Responsibilities: Own and manage customer relationships post-onboarding to ensure retention and satisfaction Monitor uninstalls and proactively reach out to users Understand reasons for uninstallation, resolve concerns, and guide them to reinstall the app Provide responsive support via email, calls, or chat to resolve queries Educate customers on product features, updates, and best practices Collaborate with the product and support teams to relay customer feedback Track customer health scores and take proactive steps to prevent churn Maintain accurate records of customer interactions and follow-ups Show more Show less

Company Description Lucent Innovation is a global software development and consulting company, specializing in AI-driven automation, data intelligence, and Shopify expertise for next-gen eCommerce businesses. Founded in 2013, Lucent Innovation has rapidly grown from a startup into a leading provider of digital solutions. Headquartered in Ahmedabad, Gujarat, with additional offices in Wilmington, Delaware, USA, and GIFT City, India, our team of 100+ professionals has successfully delivered over 1250 projects. Our expertise covers a diverse range of technologies such as ML, software development, e-commerce, AI, and Data Science. Role Description This is a full-time on-site role located in Gandhinagar for a Customer Support Executive (Outbound)/Associate. The Customer Support Executive will be responsible for handling outbound calls, providing technical support, addressing customer queries, and ensuring overall customer satisfaction. The role involves interacting with customers through online support channels and resolving any issues or concerns they may have. Fresher candidates are also encouraged to apply. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Experience in providing Technical Support and resolving technical issues Proficiency in handling Online Support and communicating through various support channels Excellent written and verbal communication skills Ability to work independently and as part of a team Experience in the eCommerce industry is a plus Bachelor's degree or equivalent qualification is preferred

Company Description Lucent Innovation is a global software development and consulting company dedicated to delivering advanced IT solutions. Specializing in next-gen eCommerce businesses through AI-driven automation, data intelligence, and Shopify expertise, we have grown from a startup into a leading provider of digital solutions since our founding in 2013. Headquartered in Ahmedabad, Gujarat, with additional offices in India and the USA, our team of 100+ professionals has delivered over 1250 projects, consistently exceeding client expectations and delivering strong ROI. We excel in a diverse range of technologies, including ML, AI, software development, and data science. Role Description This is a full-time, on-site role for a Customer Success Executive (Outbound)/Associate at Lucent Innovation, located in Gandhinagar. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention by providing excellent customer support. This role involves managing customer accounts, identifying customer needs, and offering strategic solutions. The ideal candidate will handle customer queries and issues, maintain strong client relationships, and work towards increasing customer loyalty. Qualifications Customer Satisfaction and Customer Retention skills Customer Support experience and Account Management skills Mail/Calls/Chats Reply / Should Manage Calls/Mails/Chat in Weekends Also. One Should Take Calls after Working Hours Also if needed Strong Analytical Skills Excellent written and verbal communication skills Ability to work independently and as part of a team Bachelor's degree in Business, Marketing, or related field is a plus

Role Description This is a full-time on-site role located in Gandhinagar for a Customer Support Executive (Outbound)/Associate. The Customer Support Executive will be responsible for handling outbound calls, providing technical support, addressing customer queries, and ensuring overall customer satisfaction. The role involves interacting with customers through online support channels and resolving any issues or concerns they may have. Fresher candidates are also encouraged to apply. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Experience in providing Technical Support and resolving technical issues Proficiency in handling Online Support and communicating through various support channels Excellent written and verbal communication skills Ability to work independently and as part of a team Experience in the eCommerce industry is a plus Bachelor's degree or equivalent qualification is preferred

Role Description This is a full-time on-site role located in Gandhinagar , People from Nigeria Can Also Apply for a Customer Support Executive (Outbound)/Associate) 1-3 Years. The Customer Support Executive will be responsible for handling outbound calls, providing technical support, addressing customer queries, and ensuring overall customer satisfaction. The role involves interacting with customers through online support channels and resolving any issues or concerns they may have. Fresher candidates are also encouraged to apply. Qualifications Customer Support, Customer Service, and Customer Satisfaction skills Experience in providing Technical Support and resolving technical issues Proficiency in handling Online Support and communicating through various support channels Excellent written and verbal communication skills Ability to work independently and as part of a team Experience in the eCommerce industry is a plus Bachelor's degree or equivalent qualification is preferred

About the Role: We are looking for a proactive and customer-focused Customer Success Executive to join our team. Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re installation — via email, calls, or other communication channels. Key Responsibilities: Responsibilities: Own and manage customer relationships post-onboarding to ensure retention and satisfaction. Handle inbound and outbound communication via email, calls, or chat to support and engage customers. Monitor app uninstalls and proactively reach out to users. Understand reasons for uninstallation, resolve concerns, and guide users to reinstall the app. Provide responsive and proactive support to resolve customer queries effectively. Educate customers on product features, updates, and best practices to help them maximize value. Collaborate with product and support teams to relay customer feedback for continuous improvement. Track customer health scores and take proactive steps to prevent churn. Maintain accurate records of customer interactions, feedback, and follow-ups. Take ownership of mail management, call handling, and message replies — including weekends and off-hours if needed . Be available to respond to messages, emails, or calls 24/7 in case of emergencies or critical client needs .

Company Description Lucent Innovation is a global software development and consulting company specializing in next-gen eCommerce businesses through AI-driven automation, data intelligence, and Shopify expertise. Founded in 2013, the company has grown into a leading provider of digital solutions with offices in Ahmedabad, Gujarat, GIFT City, India, and Wilmington, Delaware, USA. With a team of over 100 professionals, Lucent Innovation has delivered over 1250 projects, continuously exceeding client expectations and delivering strong ROI. We are a team of innovators, problem-solvers, and collaborators committed to creating impactful solutions together. Role Description This is a full-time on-site role for a Customer Success Associate/Executive located in Gandhinagar. The role involves engaging with customers, providing support, ensuring customer satisfaction, and driving customer retention. The Customer Success Associate/Executive will be responsible for analyzing customer feedback and collaborating with internal teams to enhance our services. Qualifications Customer Engagement, Customer Support, Customer Satisfaction, and Customer Retention skills Strong Analytical Skills Excellent communication and interpersonal skills Ability to work collaboratively in a team environment Bachelor's degree in Business Administration, Marketing, or a related field is preferred Experience in the software development or eCommerce industry is a plus

Company Description Lucent Innovation is a global software development and consulting company that specializes in innovating next-gen eCommerce businesses through AI-driven automation, data intelligence, and Shopify expertise. Founded in 2013, we have grown into a leading digital solutions provider with offices in Ahmedabad, GIFT City, and Wilmington, Delaware. With a team of over 100 professionals, we have delivered over 1250 successful projects, consistently exceeding client expectations. Our expertise spans across various technologies, including ML, software development, e-commerce, AI, and Data Science. Role Description This is a full-time on-site role for a Customer Success Executive/Associate/Fresher based in Ahmedabad. The Customer Success Executive will be responsible for managing customer interactions to ensure customer satisfaction and retention. Key responsibilities include providing exceptional customer support, handling account management, and performing analytical tasks to address customer needs effectively. The role requires strong communication skills and the ability to work collaboratively within the team. Qualifications Customer Satisfaction and Retention skills Customer Support and Account Management expertise Strong Analytical Skills Excellent written and verbal communication skills Ability to work collaboratively in a team environment Bachelor's degree in Business, Marketing, or a related field preferred Experience in the software or e-commerce industry is a plus

Company Description Lucent Innovation is a global software development and consulting company, specializing in AI-driven automation, data intelligence, and Shopify expertise for next-gen eCommerce businesses. Founded in 2013, and headquartered in Ahmedabad, Gujarat, we have additional offices in GIFT City, India, and Wilmington, Delaware, USA. With a team of over 100 professionals, we have delivered more than 1250 projects, consistently exceeding client expectations and yielding strong ROI. Our expertise spans diverse technologies, including ML, software development, e-commerce, AI, and Data Science. Role Description This is a full-time, on-site role for a Customer Success Executive/Associate/Fresher located in Gandhinagar. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention, providing customer support, managing accounts, and utilizing analytical skills. Day-to-day tasks include responding to client inquiries, maintaining customer relationships, troubleshooting issues, and ensuring clients achieve their desired outcomes through our solutions. Qualifications Customer Satisfaction and Customer Retention skills Strong Customer Support and Account Management abilities Excellent Analytical Skills Exceptional communication and interpersonal skills Ability to work effectively in a team environment Experience in e-commerce or technology sectors is a plus Bachelor's degree in Business, Marketing, or related field preferred

Company Description Lucent Innovation is a global software development and consulting company, specializing in next-gen eCommerce businesses through AI-driven automation, data intelligence, and Shopify expertise. Headquartered in Ahmedabad, Gujarat, with additional offices in GIFT City, India, and Wilmington, Delaware, USA, Lucent Innovation has a team of over 100 professionals. Since its founding in 2013, the company has successfully delivered over 1250 projects. Our expertise spans diverse technologies including ML, software development, e-commerce, AI, and Data Science. Role Description This is a full-time on-site role for a Customer Support Executive (KPO/BPO) Freshers to 1 Year, located in Gandhinagar. The Customer Support Executive will be responsible for addressing customer queries, ensuring customer satisfaction, providing online support, and delivering exceptional customer service. The role involves troubleshooting technical issues, assisting with product information, and working closely with teams to resolve customer concerns efficiently. Qualifications Strong Customer Support and Customer Service skills Experience in ensuring Customer Satisfaction and providing Online Support Technical Support skills and the ability to troubleshoot technical issues Excellent communication and problem-solving skills Ability to work collaboratively in a team Relevant experience or education in a related field is a plus

Company Description Lucent Innovation is a global software development and consulting company specializing in next-gen eCommerce solutions through AI-driven automation, data intelligence, and Shopify expertise. Founded in 2013 by Ashish Kasma and Nitesh Kasma, the company has grown into a leading provider of digital solutions with headquarters in Ahmedabad, Gujarat, and offices in GIFT City, India, and Wilmington, Delaware, USA. With a team of over 100 professionals and more than 1250 successful projects, Lucent Innovation is known for delivering strong ROI and exceeding client expectations. We pride ourselves on being a team of innovators, problem-solvers, and collaborators. Role Description This is a full-time on-site role for a Customer Success Associate located in Gandhinagar. The Customer Success Associate will be responsible for engaging with customers, providing support, ensuring customer satisfaction, and working on initiatives to retain customers. The role will also involve using analytical skills to understand customer needs and improve service quality. Qualifications Customer Engagement and Customer Support skills Customer Satisfaction and Customer Retention skills Strong Analytical Skills Excellent communication and interpersonal skills Ability to work collaboratively in a team environment Willingness to learn and adapt in a fast-paced environment Bachelor's degree in Business, Communications, or a related field is beneficial

Job Title: Senior Shopify Developer Location: Ahmedabad Type: Full-Time Experience: 4 to 5+ Years Job Summary: We are looking for a highly skilled Shopify Team Lead who can not only write clean, scalable Shopify code but also guide and mentor a team of developers. The ideal candidate will have hands-on experience in Shopify's Liquid template language, front-end technologies, API integrations, and be up to date with the latest in the Shopify ecosystem. You will also be expected to use AI tools to boost team productivity and build lightweight custom Shopify apps when needed. Key Responsibilities: Lead a team of Shopify developers and manage day-to-day development activities. Write, review, and approve pull requests (PRs) to ensure code quality and performance. Develop and customize Shopify themes using Liquid, HTML, CSS, and JavaScript . Handle JavaScript-based Shopify Functions, Checkout UI Extensions, and Account UI Extensions . Integrate with Shopify Storefront API and Admin API for custom features. Build and maintain small custom Shopify apps to solve specific business needs. Use AI tools to improve efficiency and reduce manual workload across development tasks. Stay updated on the latest changes in the Shopify platform and proactively implement new features. Mentor junior developers and train new trainees in Shopify development best practices. Coordinate with cross-functional teams including design, QA, and project managers. Ensure on-time delivery of high-quality, scalable e-commerce solutions. Required Skills & Qualifications: Expert in Shopify Liquid , HTML5 , CSS3 , and JavaScript (ES6+) . Proficient in handling Shopify-specific JS operations and custom UI extensions. Solid understanding of Shopify Storefront API and Admin API (GraphQl) . Experience with Shopify Functions and extensibility features like checkout and account UI. Ability to develop and deploy custom Shopify apps . Familiar with using AI-based tools to optimize development workflows. Strong knowledge of the Shopify ecosystem and app integrations. Proven experience in leading a development team , conducting PR reviews, and managing task assignments. Excellent problem-solving and communication skills . Ability to train and mentor junior developers and new team members. Strong knowledge of headless commerce setups. Preferred Qualifications: Experience with REST APIs. Knowledge of Git-based workflows and CI/CD practices. Exposure to Agile methodologies or sprint-based development.

Job Description: We are looking for a highly skilled AI/ML Engineer who can design, implement, and optimize machine learning solutions, including traditional models, deep learning architectures, and generative AI systems. The ideal candidate will have strong hands-on experience with MLOps, data pipelines, and LLM optimization. You will collaborate with data engineers and cross-functional teams to develop scalable, ethical, and high-performance AI/ML solutions that drive business impact. Requirements: Key Responsibilities: Develop, implement, and optimize AI/ML models using both traditional machine learning and deep learning techniques. Design and deploy generative AI models for innovative business applications. Collaborate with data engineers to build and maintain high-quality data pipelines and preprocessing workflows. Integrate responsible AI practices to ensure ethical, explainable, and unbiased model behavior. Develop and maintain MLOps workflows to streamline training, deployment, monitoring, and continuous integration of ML models. Optimize large language models (LLMs) for efficient inference, memory usage, and performance. Work closely with product managers, data scientists, and engineering teams to integrate AI/ML into core business processes. Conduct rigorous testing, validation, and benchmarking of models to ensure accuracy, reliability, and robustness. Stay abreast of the latest research and advancements in AI/ML, LLMs, MLOps, and generative models. Required Skills & Qualifications: Strong foundation in machine learning, deep learning, and statistical modeling techniques. Hands-on experience with TensorFlow, PyTorch, scikit-learn, or similar ML frameworks. Proficient in Python and ML engineering tools such as MLflow, Kubeflow, or SageMaker. Experience deploying generative AI solutions, including text, image, or audio generation. Understanding of responsible AI concepts, including fairness, accountability, and transparency in model building. Solid experience with MLOps pipelines and continuous delivery of ML models. Proficiency in optimizing transformer models or LLMs for production workloads. Familiarity with cloud services (AWS, GCP, Azure) and containerized deployments (Docker, Kubernetes). Excellent problem-solving and communication skills. Ability to work collaboratively with cross-functional teams. Preferred Qualifications: Experience with data versioning tools like DVC or LakeFS. Exposure to vector databases and retrieval-augmented generation (RAG) pipelines. Knowledge of prompt engineering, fine-tuning, and quantization techniques for LLMs. Familiarity with Agile workflows and sprint-based delivery. Contributions to open-source AI/ML projects or published papers in conferences/journals. About Company / Benefits: Lucent Innovation is a company 8 years old, India's premier IT solutions provider company that offers web & web application development services to global clients. We are Shopify Expert and Shopify Plus Partner, have its office registered in India. Lucent Innovation has a highly skilled team of IT professionals. We ensure that our employees have a work-life balance. In order to achieve the same, We work 5 days working, no night shift and employees are encouraged to report to the office on time and leave on time. The company organizes several indoor/outdoor activities throughout the year. Besides these, the company organizes trips for employees. Celebrations are an integral part of our work culture. We celebrate all major festivals like Diwali, Holi, Lohri, Christmas day, Navratra (Dandia), Makar Sankranti etc. We also enjoy several other important occasions like New Year, Independence Day, Republic Day, Women's Day, Mother's day, etc. Perks: - 5days working Flexible working hours No hidden policy Friendly working Environment In-house training Quarterly and Yearly rewards & Appreciation