Customer Success Executive (1-3 Years) Gandhinagar

About the Role:

We are looking for a proactive and customer-focused Customer Success Executive to join our team. Your core responsibility will be to ensure that users get maximum value from our product and stay engaged. A key part of this role includes identifying customers who uninstall our app, reaching out to them, resolving their issues, and assisting with re installation — via email, calls, or other communication channels.

Key Responsibilities:

Responsibilities:

• Own and manage customer relationships post-onboarding to ensure retention and satisfaction.
• 
  
• Handle 

  inbound and outbound communication

   via email, calls, or chat to support and engage customers.
• 
  
• Monitor app uninstalls and 

  proactively reach out

   to users.
• 
  
• Understand reasons for uninstallation, resolve concerns, and guide users to reinstall the app.
• 
  
• Provide 

  responsive and proactive support

   to resolve customer queries effectively.
• 
  
• Educate customers on product features, updates, and best practices to help them maximize value.
• 
  
• Collaborate with product and support teams to relay customer feedback for continuous improvement.
• 
  
• Track customer health scores and take proactive steps to prevent churn.
• 
  
• Maintain accurate records of customer interactions, feedback, and follow-ups.
• 
  
• Take ownership of 

  mail management, call handling, and message replies

   — including 

  weekends and off-hours if needed

  .
• 
  
• Be 

  available to respond to messages, emails, or calls 24/7 in case of emergencies or critical client needs

  .