Customer Success Executive (Outbound)/Associate (Freshers Can Also Apply)

Job Description

Company Description Lucent Innovation is a global software development and consulting company dedicated to delivering advanced IT solutions. Specializing in next-gen eCommerce businesses through AI-driven automation, data intelligence, and Shopify expertise, we have grown from a startup into a leading provider of digital solutions since our founding in 2013. Headquartered in Ahmedabad, Gujarat, with additional offices in India and the USA, our team of 100+ professionals has delivered over 1250 projects, consistently exceeding client expectations and delivering strong ROI. We excel in a diverse range of technologies, including ML, AI, software development, and data science. Role Description This is a full-time, on-site role for a Customer Success Executive (Outbound)/Associate at Lucent Innovation, located in Gandhinagar. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention by providing excellent customer support. This role involves managing customer accounts, identifying customer needs, and offering strategic solutions. The ideal candidate will handle customer queries and issues, maintain strong client relationships, and work towards increasing customer loyalty. Qualifications Customer Satisfaction and Customer Retention skills Customer Support experience and Account Management skills Mail/Calls/Chats Reply / Should Manage Calls/Mails/Chat in Weekends Also. One Should Take Calls after Working Hours Also if needed Strong Analytical Skills Excellent written and verbal communication skills Ability to work independently and as part of a team Bachelor's degree in Business, Marketing, or related field is a plus