Customer Success Executive/Associate/Fresher _Location : Gandhinagar

Company Description

Lucent Innovation is a global software development and consulting company, specializing in AI-driven automation, data intelligence, and Shopify expertise for next-gen eCommerce businesses. Founded in 2013, and headquartered in Ahmedabad, Gujarat, we have additional offices in GIFT City, India, and Wilmington, Delaware, USA. With a team of over 100 professionals, we have delivered more than 1250 projects, consistently exceeding client expectations and yielding strong ROI. Our expertise spans diverse technologies, including ML, software development, e-commerce, AI, and Data Science.

Role Description

This is a full-time, on-site role for a Customer Success Executive/Associate/Fresher located in Gandhinagar. The Customer Success Executive will be responsible for ensuring customer satisfaction and retention, providing customer support, managing accounts, and utilizing analytical skills. Day-to-day tasks include responding to client inquiries, maintaining customer relationships, troubleshooting issues, and ensuring clients achieve their desired outcomes through our solutions.

Qualifications

• Customer Satisfaction and Customer Retention skills
• Strong Customer Support and Account Management abilities
• Excellent Analytical Skills
• Exceptional communication and interpersonal skills
• Ability to work effectively in a team environment
• Experience in e-commerce or technology sectors is a plus
• Bachelor's degree in Business, Marketing, or related field preferred