Customer Success Executive

Location: Chennai
Job Type: Full-time
Experience: 2-4 Years
About the Role:
We are looking for a Customer Success Executive to coordinate production workflows, communicate with clients, and ensure timely and high-quality delivery of orders. This role focuses on KPI monitoring, issue resolution, and maintaining strong customer relationships.

Key Responsibilities

• Communicate with clients regarding workflows, updates, and queries.

• Create weekly reports and monitor KPIs like rejection rate and on-time delivery.

• Monitor production status and ensure orders are delivered within the deadline.

• Assist in onboarding new workflows and maintaining documentation.

• Review quality issues and handle rework or escalation when required.

• Coordinate with production, traffic, and quality teams to resolve issues.

Skills & Requirements

• Strong English communication skills (written & verbal).

• Experience in B2B client coordination or account management preferred.

• Good analytical and problem-solving skills.

• Familiarity with Office 365 / Google Workspace

• knowledge in Photoshop.

• Basic image editing skills.

• Working knowledge of reporting processes.