Customer Success Executive

About the Role

Customer Success Executive

Location : Chennai

Key Responsibilities

1. Data Collection & Reporting

• Collect and organize customer, market, and competitor data
• Maintain data sheets and dashboards using Excel/Google Sheets
• Support the sales team with timely reports and insights

2. Customer Enquiry Handling

• Handle customer queries through calls, emails, chat, and social media
• Share product/service details professionally
• Maintain a positive customer experience

3. Social Media Support

• Manage company social media pages (LinkedIn, Instagram, Facebook, etc.)
• Post updates, respond to messages, and engage with followers
• Assist in basic content creation and campaign support

4. Customer Follow-Up

• Perform timely follow-ups with leads and prospects
• Maintain follow-up trackers and CRM records
• Assist the sales team in lead nurturing and conversions

5. Competitor & Market Analysis

• Research competitors and gather pricing/features information
• Prepare simple comparison reports
• Provide insights to improve sales strategies

Required Qualifications

• MBA

   in Sales/Marketing/Business Administration
• Good verbal communication skills in English & Hindi
• Basic understanding of sales, marketing, and customer service
• Strong analytical and research skills

Soft Skills

• Strong communication and interpersonal skills
• Proactive and target-driven attitude
• Good time management and coordination
• Team player with a positive mindset

How to Apply

Interested candidates can share their resume at murali.elumalai@factana.com.