1644 Zendesk Jobs - Page 30

Role & responsibilities Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow. Consistently leverage established process and procedure for a high volume of information requests. Act as an escalation point for internal and external stakeholders Assist Customer Support Manager to optimize success and support processes and ensure support quality Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention Provide excellent customer experiences to delight our customers in every interaction Required qualifications and skills Customer success / support experience typically obtained in 1-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration Solid organizational & prioritization ability; proven ability to work effectively on multiple projects simultaneously Excellent client-facing communications - both written & verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem. Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools) Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base Ownership of work; unafraid to take control and see projects to completion Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems Experience using systems such as Zendesk and/or Salesforce Ability to thrive on change! Great is better than good and dissatisfied with the status quo Written and spoken fluency in English Willingness to work an alternative work schedule, including early morning or overnight shifts Desired qualifications Skilled with various workflow tools: JIRA, Django, SQL, Gainsight/SalesForce, Google Apps, Zendesk Past experience in customer service, support, account management, and/or training Understanding of modern programming languages, web services, and SQL databases (ability to write and execute queries against databases a plus) Written and spoken fluency in other languages; preferably Spanish, French, or German ABOUT ZEROFOX ZeroFox's mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den

Job Title: Lead Service Desk Analys Position Objectives/Scope Are you a passionate, solutions-driven service professional who prioritizes client satisfaction in everything you do? If so, AmplifAI Solutions may have the ideal opportunity for you! In this role, you will provide dedicated support to our global client base, ensuring prompt, effective, and personable issue resolution. Your responsibilities will include conducting in-depth research and analysis of discrepancies while collaborating with internal teams to drive solutions. Responsibilities Duties of this position include but are not limited to: Provide first-line technical support to clients and internal teams by troubleshooting and resolving application and system-related issues ensuring the client derives maximum value from AmplifAI Solutions to support long-term client retention. Analyze and resolve SQL database-related queries using basic SQL queries for troubleshooting data discrepancies. Generate incident tickets and maintain updates on open cases. Monitor and communicate the status, issues, timelines, and root causes of reported concerns to the client. Conduct screenshare sessions with users to gather details and reproduce reported issues. Promptly assess and escalate critical support issues to the relevant internal teams. Assist customers with basic software inquiries and routine requests. Document and maintain an up-to-date Knowledge Base with troubleshooting steps, FAQs, and known issues. Monitor and manage SLAs, ensuring timely resolution of support requests. Identify major client issues and follow proper escalation procedures. Participate in Daily Operations meeting. Technical Skills Proficiency in Excel, including data joining techniques (VLOOKUP, XLOOKUP, INDEX-MATCH), pivot tables, and advanced formulas. Fundamental knowledge of SQL for querying databases. Experience in Call Center or Workforce Management reporting. Familiarity with incident management or ticketing systems such as FreshDesk, ServiceNow, Zendesk, JIRA, HubSpot, or similar platforms. Required Qualifications Must possess advanced English proficiency. Prior experience in managing customer support within a SaaS company 2+ years of experience in a team leadership role, including personnel management. 8+ years of hands-on technical support for customer applications, with a track record of high performance and recognition. Ability to work in and lead a team within an office environment. Capability to establish processes and tracking mechanisms to monitor assignments and team productivity. Managerial experience overseeing both exempt and non-exempt employees. Experience in recruitment, training, employee development, performance evaluations, disciplinary actions, and terminations Preferably Engineering Graduates Desired Qualifications ITIL certification or knowledge of ITSM frameworks. Ability to meet deadlines in a fast-paced, client-impacting environment. Highly organized with strong prioritization skills and the ability to work under pressure on multiple initiatives simultaneously. Excellent interpersonal and situational leadership skills to coach and develop team members. Strong communication skills, with the ability to tailor messages to different audiences effectively. Work Hours : Wok Time zone 8 AM to 5 PM (CST) which is 7.30 PM to 4.30 AM IST Work Location: Kondapur Hyderabad

ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. ABOUT THE TEAM The Personal Contact Marketing team are a front-line team, looking to convert as many prospective/cold leads into Tide Members as possible ABOUT THE ROLE As a Sales Onboarding Specialist you will be responsible for receiving inbound calls and making outbound calls to potential members who have expressed an interest in joining Tide. Why? Tide is growing, and with that comes a high level of interest. So much so that there's not enough time to convert each interest into a new Tide member – so this is where you come in! As a Sales Onboarding Specialist You will be receiving inbound and outbound calls from prospects who have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup and at the same time offer complementary tools and services You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members! You'll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you'll need to be technically minded You'll be agile and at times support the team on specific projects, where you need to speak to members who have recorded an interest in a Tide product and you have to secure the sale You'll get to know these prospective members, and how they plan to operate their business so you are able to suggest relevant Tide Products for them to utilize (for instance, our membership subscriptions and time saving products) You'll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide. WHAT WE ARE LOOKING FOR You have excellent written and spoken English language skills You have previous customer service or telesales experience You're focused on revenue and can up-sell to our prospective members You're target driven You are comfortable with constant change and switching of priorities You love to troubleshoot and have a member first mentality You're able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame You're a team player and can complete ad-hoc tasks to help the KYC Analyst Team on occasions You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business You have the ability to be able to listen, learn and adapt to feedback You may also have some knowledge of compliance, KYC, AML, and associated regulations You may also have previous experience working with a Fintech or digital bank You may also have experience of using Zendesk or similar and Predictive (or power) dialer WHAT YOU WILL GET IN RETURN Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L&D activities TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management of customer or client queries. This role ensures that all incoming concerns, questions, or feedback are resolved efficiently, accurately, and within specified timeframes. The Query Manager also works to improve query-handling processes, maintain high customer satisfaction, and coordinate with internal teams for resolution. Key Responsibilities Monitor, assign, and manage all incoming queries through email, chat, phone, or CRM platforms. Ensure timely and accurate resolution of all customer issues. Coordinate with relevant departments (sales, tech, operations) to resolve escalated queries. Track key metrics like query volume, resolution time, and satisfaction scores. Create and maintain knowledge base documents and FAQ content. Train and guide team members on query-handling protocols. Identify recurring issues and propose process improvements. Generate weekly/monthly reports on query trends and performance. Qualifications Bachelor’s degree in Business Administration, Communications, or a related field. 2+ years of experience in customer support or operations roles. Strong communication and problem-solving skills. Proficiency in using CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Team leadership or coordination experience is a plus. Skills Required Customer-first mindset with excellent interpersonal skills Analytical thinking and attention to detail Strong documentation and reporting skills Calm and professional under pressure Collaborative and adaptable Preferred Tools CRM platforms (e.g., Zoho, Salesforce, Zendesk) Google Workspace or MS Office Ticketing and Helpdesk software Salary: INR 10,000 - 20,000 per month, based on experience. Employment Type: Full-time Application Process: Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process. Employment Type: Full-time How to Apply: Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com. Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing! Job Type : Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): what's your current salary in hand per month? How soon can you join our office in gurgaon if you get this opportunity ? Do you have experience in healthcare ? Experience: 2 years (Required) Location: Gurgaon, Haryana (Preferred) Work Location: In person Application Deadline : 30/06/2025 Expected Start Date : 7/07/2025 Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Day shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): are you comfortable with stipend 30,000 ? Experience: total: 2 years (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 07/07/2025

Location: Mumbai (Head Office) Department: Customer Experience / E-commerce Operations Reporting to: Quality Lead / CX Manager About The Souled Store: The Souled Store is India’s biggest brand for official licensed merchandise, known for its quirky, youth-centric fashion rooted in pop culture. We’re passionate about delivering a top-notch customer experience both online and offline—and quality plays a key role in that journey. Role Overview: As a Quality Analyst , you will be responsible for monitoring and evaluating customer interactions across support channels (email, chat, calls) to ensure consistent, high-quality service. You will work closely with support agents and team leads to identify improvement areas and uphold brand standards. Role Overview: As a Quality Analyst , you will be responsible for monitoring and evaluating customer interactions across support channels (email, chat, calls) to ensure consistent, high-quality service. You will work closely with support agents and team leads to identify improvement areas and uphold brand standards. Key Responsibilities: Monitor and evaluate inbound/outbound customer interactions (voice, chat, email). Develop and maintain quality checklists and scorecards for assessments. Identify gaps in communication, process adherence, and resolution accuracy. Provide actionable feedback and coaching to agents. Work closely with the training and operations teams to support performance improvement. Publish periodic quality reports and insights with recommendations. Collaborate with cross-functional teams to enhance the customer experience journey. Drive initiatives to improve CSAT/NPS and reduce error rates. Qualifications & Skills: Bachelor’s degree in any field. 1–3 years of experience as a Quality Analyst in customer service or e-commerce. Strong understanding of customer support metrics (CSAT, QA score & Response Times). Excellent written and verbal communication skills. Eye for detail, analytical mindset, and process orientation. Familiarity with CRM/ticketing tools like Freshdesk, Zendesk or similar is a plus. Passion for fashion, pop culture, and youth-driven content is a bonus! Why Join Us? Be part of a young, creative, and fast-growing brand. Work with a passionate team that thrives on innovation and fun. Enjoy exclusive TSS perks, flexible work culture, and a chance to shape India’s fashion future.

About Tide At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. About The Team The Personal Contact Marketing team are a front-line team, looking to convert as many prospective/cold leads into Tide Members as possible About The Role As a Sales Onboarding Specialist you will be responsible for receiving inbound calls and making outbound calls to potential members who have expressed an interest in joining Tide. Why? Tide is growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new Tide member – so this is where you come in! As a Sales Onboarding Specialist You will be receiving inbound and outbound calls from prospects who have downloaded the Tide app but sometimes, as life gets in the way, they have not signed up. Your job is to guide them over the phone to complete their signup and at the same time offer complementary tools and services You will walk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best and convert them into full fledged Tide Members! You’ll work with the KYC team to ensure that the members have provided all the correct documentation and will troubleshoot any issues that come their way. For this reason, you’ll need to be technically minded You’ll be agile and at times support the team on specific projects, where you need to speak to members who have recorded an interest in a Tide product and you have to secure the sale You’ll get to know these prospective members, and how they plan to operate their business so you are able to suggest relevant Tide Products for them to utilize (for instance, our membership subscriptions and time saving products) You’ll spend time coaching them through the setup process, and will support wherever needed; giving them a 5 star service as you welcome them to Tide. What We Are Looking For You have excellent written and spoken English language skills You have previous customer service or telesales experience You’re focused on revenue and can up-sell to our prospective members You’re target driven You are comfortable with constant change and switching of priorities You love to troubleshoot and have a member first mentality You’re able to articulate the onboarding requirements depending on the nature of the business efficiently and within a limited time frame You’re a team player and can complete ad-hoc tasks to help the KYC Analyst Team on occasions You will be incredibly self-motivated and conscientious, wanting to make a real difference to the business You have the ability to be able to listen, learn and adapt to feedback You may also have some knowledge of compliance, KYC, AML, and associated regulations You may also have previous experience working with a Fintech or digital bank You may also have experience of using Zendesk or similar and Predictive (or power) dialer What You Will Get In Return Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L&D activities TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .

Company Overview: Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence. Position: Query Manager Job Location: Gurgaon, About Branding Pioneers: Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement. brandingpioneers.com Role Overview The Query Manager is responsible for overseeing the end-to-end management of customer or client queries. This role ensures that all incoming concerns, questions, or feedback are resolved efficiently, accurately, and within specified timeframes. The Query Manager also works to improve query-handling processes, maintain high customer satisfaction, and coordinate with internal teams for resolution. Key Responsibilities Monitor, assign, and manage all incoming queries through email, chat, phone, or CRM platforms. Ensure timely and accurate resolution of all customer issues. Coordinate with relevant departments (sales, tech, operations) to resolve escalated queries. Track key metrics like query volume, resolution time, and satisfaction scores. Create and maintain knowledge base documents and FAQ content. Train and guide team members on query-handling protocols. Identify recurring issues and propose process improvements. Generate weekly/monthly reports on query trends and performance. Qualifications Bachelor’s degree in Business Administration, Communications, or a related field. 2+ years of experience in customer support or operations roles. Strong communication and problem-solving skills. Proficiency in using CRM systems (e.g., Zendesk, Freshdesk, Salesforce). Ability to multitask and manage time effectively. Team leadership or coordination experience is a plus. Skills Required Customer-first mindset with excellent interpersonal skills Analytical thinking and attention to detail Strong documentation and reporting skills Calm and professional under pressure Collaborative and adaptable Preferred Tools CRM platforms (e.g., Zoho, Salesforce, Zendesk) Google Workspace or MS Office Ticketing and Helpdesk software Salary: INR 10,000 - 20,000 per month, based on experience. Employment Type: Full-time Application Process: Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process. Employment Type: Full-time How to Apply: Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com. Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing! Job Type : Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): what's your current salary in hand per month? How soon can you join our office in gurgaon if you get this opportunity ? Do you have experience in healthcare ? Experience: 2 years (Required) Location: Gurgaon, Haryana (Preferred) Work Location: In person Application Deadline : 30/06/2025 Expected Start Date : 7/07/2025 Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Day shift Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): are you comfortable with stipend 30,000 ? Experience: total: 2 years (Preferred) Language: English (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 07/07/2025

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. Job Title : Support Analyst Tier 1 & Tier 2 Job Type : Full-Time, Salaried Job Location : Remote Shifts: US Business coverage Evening/ Night (6:30 PM – 2:30 AM IST) (9:00 PM – 5:00 AM IST) Role Description As a Technical Support Specialist at myKaarma , you'll provide front-line support for our U.S.-based customers, handling Tier 1 and Tier 2 issues . You’ll work directly with clients via phone, chat, and email, combining strong communication skills with a technical mindset to diagnose and solve issues efficiently. This is a unique opportunity for someone who wants to work across both support levels: keeping resolution times low while deepening their technical skills in a SaaS environment. Key Responsibilities Customer-Facing Support: Deliver fast, clear, and empathetic support to U.S. automotive clients using phone, email, and chat. Tier 1 & Tier 2 Support: Triage, troubleshoot, and resolve common product issues and inquiries. Identify root causes of more complex technical problems using tools such as logs, SQL queries, and basic code review. Escalate when necessary, but aim to resolve where possible. Technical Collaboration: Work closely with Engineering and Product teams to investigate and resolve high-priority issues and bugs. Process Contribution: Flag common issues and recommend documentation, workflow, or product improvements. Documentation: Maintain detailed case notes and help expand internal and external knowledge bases. Required Skills And Qualifications Experience: 2+ years in a technical support, helpdesk, or customer support role, ideally in a SaaS or B2B setting. Customer Service Excellence: Empathetic, patient, and solutions-oriented with a proven ability to deliver outstanding customer experiences. Technical Aptitude: Comfortable with SaaS platforms and basic troubleshooting; familiarity with APIs or integrations is a plus. Basic understanding of SQL and experience using debugging tools or support platforms (e.g., Zendesk, Salesforce, Postman) English Proficiency: Strong verbal and written communication skills in English are essential for supporting U.S.-based customers. Problem-Solving: A proactive, analytical thinker who enjoys resolving complex challenges. Tool Proficiency: Experience with CRM/ticketing tools such as Zendesk, Salesforce, or similar platforms. Adaptability: Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities. Shift Flexibility: Willingness and availability to work night shifts to align with U.S. business hours. ( Shifts 6:30 pm- 2:30 am ) Nice-to-Have Ability to read and interpret code (Java preferred, but not required) Familiarity with REST APIs, microservices, or Spring Boot environments Prior experience in a Tier 2 or technical escalation role Experience with debugging tools, Postman, and tools like Jira for ticket tracking. We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma Benefits At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Health and telework stipends Time Off: Generous vacation time to recharge and balance life outside work. The starting salary depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form. myKaarma participates in the E-Verify Program .

Job Description Sr. Data Platform Engineer Our Enterprise Data & Analytics (EDA) is looking for an experienced Senior Data Platform Engineer to join our growing Platform engineering team. You’ll work in a collaborative Agile environment using the latest engineering best practices with involvement in all aspects of the software development lifecycle. As a Senior Data Platform Engineer, you will be responsible for building and maintaining many key parts of the Zendesk Data Platform including next generation reporting and analytics. Working closely with your team members to craft, develop and deliver reporting products for our customers and high quality software projects on time. Data is at the heart of Zendesk’s business! This is an autonomous role that can have a huge impact across all of the Zendesk product family! What you get to do every single day: Design, develop and maintain scalable and efficient data infrastructure components, including data pipelines, storage solutions and data processing frameworks Build and manage integrations with various internal and external data sources via ETL solutions. Design, implement, and maintain CI/CD pipelines using DevOps tools like Terraform & Github Actions for automated build, test, and deployment processes Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.) Collaborate with team members on researching and brainstorming different solutions for technical challenges we face Continually improve data pipelines for high efficiency, throughput and quality of data Investigate production issues and fine-tune our data pipelines Build and Promote best engineering practices in areas of version control system, CI/CD, code review, pair programming Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery Stay up-to-date with the latest technologies and industry trends, and proactively recommend improvements to our data platform. What you bring to the role: Basic Qualifications 4+ years of data engineering experience building, working & maintaining scalable data infrastructure (data pipelines & ETL processes on big data environments) 2+ years of experience with Cloud columnar databases (Snowflake Proven experience as a CI/CD Engineer or DevOps Engineer, with a focus on data platforms and analytics (Terraform, Docker, Github Actions) Experience with Cloud Platform (AWS, Google Cloud) Proficiency in query authoring (SQL) and data processing (batch and streaming) Intermediate experience with any of the programming language: Python, Go, Java, Scala, we use primarily Python Experience with ETL schedulers such as Apache Airflow, AWS Glue or similar frameworks Developer skills; demonstrating a strong passion to design scalable and fault-tolerant software systems Integration with 3rd party API SaaS applications like Salesforce, Zuora, etc Ensure data integrity and accuracy by conducting regular data audits, identifying and resolving data quality issues, and implementing data governance best practices. Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Ability to work closely with data scientists, analysts, and other stakeholders to translate business requirements into technical solutions. Strong documentation skills for pipeline design and data flow diagrams. Preferred Qualifications Extensive experience with Snowflake or similar cloud warehouses (Bigquery, Redshift) Familiarity with infrastructure as code principles and tools (e.g., Terraform, CloudFormation, Github Actions) Experience with version control systems (e.g., Git) and CI/CD best practices for software development to bring automation Expert knowledge in python Familiarity with Airflow, Fivetran, Hightouch What does our data stack looks like: ELT (Fivetran, Bigquery, Snowflake, Fivetran, dbt, Airflow) BI (Tableau, Looker) Infrastructure (GCP, AWS, Kubernetes, Terraform, Github Actions) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Interested candidates can apply and share the resumes at mridula@symbiosisindia.net Key Responsibilities: BPO Vendor Management Own daily operations with outsourced service providers Ensure SLA/KPI adherence, efficiency, and governance (QBRs, escalations) Drive contracts, compliance, and vendor transitions Customer Advocacy & Resolution Champion voice-of-customer in strategic decisions Improve CSAT, NPS, FCR through feedback loops and data analytics Lead root cause initiatives to resolve service friction AI & Digital Enablement Support AI initiatives like chatbots, predictive analytics, and intelligent QA Collaborate with Tech/Product teams for digital-first CX rollouts Enable automation and tech-driven service innovations Leadership & Transformation Lead internal ops team and vendor leaders Implement scalable, documented, standardized processes Serve as a change agent, driving operational excellence through Lean, Six Sigma, and agile practices.

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do? Process Optimization and Best Practices : Identify inefficiencies in customer-facing processes and implement solutions to reduce time-to-value. Create and maintain playbooks for handling customer queries and escalations. Develop, document, and share best practices for running NPS campaigns, customer advocacy programs, nurture, onboarding, QBRs/EBRs etc. Maintain an up-to-date knowledge base for internal and customer use. Document FAQs, troubleshooting steps, and operational workflows. Customer Insights and Analytics : Track key customer metrics by segments (e.g., NPS, churn, engagement, renewals, expansions). Generate insights from customer data to drive retention, expansion and upsell opportunities Support Enablement : Optimize tools like Hubspot, Zendesk, Intercom, or Freshdesk for customer support workflows. Liaise with product and engineering teams to resolve customer issues quickly. Work with marketing on customer education and advocacy programs. You should apply if 2-4 years of experience in problem solving, and applying structured thinking, in a consulting role or in any other analyst/operations roles. Prior experience in customer success, support, or operations in a B2B SaaS company is a plus, not a requirement. Strong analytical skills and ability to work with data is a strong requirement for this role. Knowledge of SQL or BI tools for customer data analysis is a plus. Excellent problem-solving skills, a proactive mindset, and hands-on approach to challenges. High attention to detail with the ability to manage multiple priorities in a fast-paced environment. Good written and verbal communication skills, with the ability to collaborate effectively across teams. Tech savviness, and comfort with CRM and customer support tools (e.g., Hubspot, Salesforce, Zendesk, Intercom). Experience with customer engagement platforms like Gainsight is a nice-to-have Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care . That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an "enterprise startup to bet your career on" Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced and exceptional Senior AI / Machine Learning Engineer to join our growing team. In this role, you will be involved in the design, development, and optimization of AI and Machine Learning products that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of machine learning systems. You will also be responsible to: Build conversational AI interfaces that handle multi-turn customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary. Design and implement advanced AI/ML systems with a focus on LLMs, AI Agents, and retrieval-augmented generation (RAG) architectures. Build production-grade AI pipelines for data processing, model training, fine-tuning, and serving at scale. Implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, and conversation outcomes to improve model performance over time. Create analytics dashboards and reporting tools to track automation effectiveness, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores. Lead technical initiatives for AI system integration into existing products and services. Collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models. Requirements Qualifications / Experience / Technical Skills Bachelor's degree in Computer Science, or a related field, or equivalent practical experience. 5+ years in backend software development using modern programming languages (e.g., Python (strongly preferred!), Golang or Java). Demonstrated experience building production conversational AI systems including chatbots, virtual assistants, and automated support agents using LLMs (OpenAI, Anthropic, open-source models). Expertise in natural language understanding (NLU) and intent classification for customer query interpretation, entity extraction, and conversation flow management. Experience implementing multi-channel support automation across chat, email, voice, and messaging platforms with consistent context handling. Strong background in customer support metrics and KPIs including CSAT, first contact resolution, average handle time, and containment rate optimization. Experience with sentiment analysis and emotion detection for escalation triggers and customer satisfaction monitoring. Expertise in building knowledge bases and FAQ systems with dynamic content retrieval and self-learning capabilities from support interactions. Proficiency with contact center platforms (Zendesk, Salesforce Service Cloud, Genesys, or similar) and their API integrations. Experience implementing real-time agent assist systems that provide suggestions, knowledge articles, and response templates during live interactions. Familiarity with compliance and security requirements for handling sensitive customer data in automated systems (PCI, HIPAA, GDPR). Experience with A/B testing and experimentation frameworks for optimizing conversation flows and response strategies. Soft Skills / Personal Characteristics Strong communication abilities to explain technical concepts Collaborative mindset for cross-functional team work Detail-oriented with strong focus on quality Self-motivated and able to work independently Passion for solving complex search problems (REQ ID: 2158)

Job Title: Customer Service Lead Location: Pune, Maharashtra, in-person Job Type: Full-Time Experience Level: Mid-Senior Level Industry: Logistics and Supply chain Job Description: We are seeking a highly motivated and experienced Customer Service Lead to join our team. In this role, you will be responsible for supervising a team of customer service representatives, ensuring exceptional customer support, resolving complex issues, and driving performance improvements. You will be a key player in enhancing customer satisfaction and streamlining service operations. Key Responsibilities: Lead, mentor, and coach a team of customer service representatives to deliver high-quality support. Handle escalated customer issues and ensure timely resolution. Monitor daily team performance, set KPIs, and generate reports on customer service metrics. Collaborate with other departments (sales, operations, product) to resolve customer concerns effectively. Create and implement strategies to improve customer satisfaction and reduce response times. Conduct regular team meetings, training sessions, and performance evaluations. Maintain a deep understanding of products/services to support team knowledge and customer engagement. Identify process inefficiencies and suggest improvements to optimize the customer service workflow. Requirements: Proven experience in a customer service supervisory or lead role (minimum 2–4 years). Strong leadership and people management skills. Excellent problem-solving, communication, and conflict-resolution abilities. Proficiency in CRM software (e.g., Zendesk, Salesforce, Freshdesk). Ability to work in a fast-paced environment and handle multiple priorities. Flexibility to work shifts, weekends, or holidays as needed. Preferred Qualifications: Bachelor’s degree in Business Administration, Communications, or a related field. Experience in [specific industry, e.g., e-commerce, logistics, SaaS] preferred. Familiarity with performance metrics like CSAT, NPS, FCR is an asset. Multilingual skills are a plus. Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Monday to Friday Location: Viman Nagar, Pune, Maharashtra (Required) Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 01/07/2025

Job Title: Customer Service Representative Location: Remote Department: Customer Support Reports To: Customer Service Manager Company: European Merchant Services (EMS) About EMS: European Merchant Services (EMS) is a leading provider of global payment solutions, offering secure and scalable card processing services to high-risk and medium-risk merchants. As a trusted referral partner of Visa and Mastercard, we work with Tier 1 and Tier 2 banks to deliver seamless payment processing with a focus on speed, transparency, and client satisfaction. Operating across Europe and beyond, EMS is known for its commitment to client success and innovation in the payments ecosystem. Job Summary: We are looking for a proactive, detail-oriented, and customer-focused Customer Service Representative to join our growing team. In this role, you will act as the first point of contact for our clients, providing support, resolving issues, and ensuring a world-class experience throughout the merchant lifecycle. Key Responsibilities: Provide prompt, professional, and accurate assistance to merchants via email, phone, and live chat. Handle inquiries related to transaction processing, onboarding, technical troubleshooting, settlements, chargebacks, and account status. Collaborate with internal teams including sales, risk, compliance, and technical support to resolve client issues effectively. Educate merchants on EMS tools, dashboards, compliance requirements, and best practices. Maintain detailed records of client interactions and feedback to help improve service quality. Identify recurring problems or areas of friction and suggest process improvements. Support account managers in ensuring high client satisfaction and retention. Maintain knowledge of EMS products, industry updates, and partner bank protocols. Requirements: 1–3 years of experience in customer service, preferably in fintech, banking, payments, or related industries. Strong communication skills in English (written and verbal); additional European languages are a plus. Basic understanding of payment processing systems, chargebacks, and merchant onboarding is preferred. Problem-solving mindset with a keen eye for detail. Proficiency in CRM tools (e.g., Zendesk, Salesforce) and Microsoft Office Suite. Ability to multitask and thrive in a fast-paced, deadline-driven environment. Customer-first attitude with a genuine interest in helping others. What We Offer: Competitive salary and performance-based incentives. Opportunity to work with international clients and partners. A collaborative, supportive, and multicultural team environment. Growth opportunities within a rapidly expanding fintech company. Ongoing training and professional development. Join EMS and be part of a team that’s shaping the future of global payments. Apply now and make an impact!

Job Title: Onboarding Specialist – SaaS (Pet or Related Experience Highly Preferred) Location: India (Remote) Job Type: Full-Time About Us: RunLoyal is a leading SaaS platform revolutionizing the pet care industry by helping pet businesses streamline their operations, increase revenue, and improve customer experiences. We are passionate about building something extraordinary and providing innovative solutions to pet care providers. What You’ll Do: ● Guide new clients through the onboarding process, ensuring a smooth transition onto our platform. ● Train clients via calls, webinars, and email support on best practices for using our software. ● Provide top-tier customer support by answering questions and troubleshooting issues. ● Collaborate with internal teams to facilitate data migration and system setup. ● Maintain detailed documentation of onboarding progress and client interactions. ● Identify workflow improvements to enhance efficiency and user experience. ● Ensure proactive follow-through to keep clients engaged and successful. What You Bring: Must-Have Qualifications: ● Professional experience in the pet industry (boarding, daycare, grooming, training, etc.). ● Excellent written and verbal communication skills. ● Extraordinary attention to detail and ability to track multiple client progress points. ● Strong follow-through to ensure a smooth and complete onboarding process. ● Proficiency in Excel, Word, CRM software, and customer support platforms (e.g., Zendesk, Freshdesk). ● Ability to manage your schedule effectively and work independently. ● Sales experience Nice-to-Have Qualifications: ● Experience as an Onboarding Specialist. ● Experience working at a SaaS company. ● Ability to identify workflow enhancements for improved efficiency. ● Strong problem-solving skills to troubleshoot issues during onboarding. ● Passion for Pets! Don’t meet every single requirement? We encourage you to apply anyway! If you are passionate about customer success, have SaaS and pet industry experience, and are eager to learn, we’d love to hear from you. ● Customer Commitment – We go the extra mile to ensure our clients are satisfied. ● Attention to Detail – Excellence is in the details, and we prioritize quality in everything we do. ● Passion for Pets – We love pets and the businesses that care for them. ● Collaboration & Trust – We create an environment of authenticity, empathy, and accountability. ● Fearlessness & Ownership – We challenge assumptions, embrace learning, and take initiative. Why Join Us? ● Competitive salary and benefits package. ● This is an opportunity to work with cutting-edge technology in a growing company. ● Fast-paced, dynamic work environment with room for career growth. ● Be part of a team passionate about transforming the pet care industry. How to Apply: Send your resume and a brief cover letter to jointhepack@runloyal.com with the subject line “Onboarding Specialist – [Your Name].” RunLoyal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.2 Job Type: Full-time Pay: Up to ₹240,000.00 per year Application Question(s): Experience with SaaS platforms and onboarding Experience: onboarding specilist: 2 years (Required) Location: Salem, Tamil Nadu (Required) Work Location: In person Speak with the employer +91 6385599102

Job Title: Backend Engineer – Python & Microservices Location: Remote | Experience: 5–7+ Years | Type: Full-time We are seeking a highly skilled Backend Engineer with deep expertise in Python and microservices to join our dynamic team. The ideal candidate will have hands-on experience in designing scalable, production-grade systems and RESTful APIs using frameworks like Flask, FastAPI, or Django. Strong knowledge of containerized environments (Docker, Kubernetes), cloud platforms (AWS preferred), and event-driven systems (Kafka, SQS) is essential. Key responsibilities include building modular microservices, managing SQL/NoSQL databases (PostgreSQL, MongoDB, DynamoDB), and implementing CI/CD pipelines with tools like GitHub Actions and Terraform. The role demands familiarity with observability tools (Grafana, CloudWatch) and best practices in API security, rate limiting, and performance optimization. Experience with distributed teams, agile workflows, and a strong ownership mindset is preferred. Bonus points for integration experience with tools like Zendesk or chat/ticketing platforms. Skills: Python, Microservices, REST APIs, AWS, Kafka, Docker, Kubernetes, CI/CD, PostgreSQL, MongoDB.

Tesco India • Bengaluru, Karnataka, India • Hybrid • Full-Time • Apply by 07-Jul-2025 About the role Plays an instrumental role in improving the resolution to supplier/stakeholder queries within agreed SLA by identifying pattern in the queries and performing RCA to provide permanent solution for issues & enhance customer experience What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for Resolving supplier payment and invoicing queries in a timely manner & have attention to detail to identify issues. Ensure that the query / issue is understood correctly “the first time” round and therefore, resolution should be accurate and address the query / issue adequately To do a quality check on tickets resolved and the responses given to queries by team members Accountable to identify high risk suppliers based on number of queries raised with help-desk; understand process gaps and provide solutions with better controls. Confirm balance with suppliers periodically to ensure both Tesco and Supplier accounts are reconciled. Identify opportunities for improving controls, recognising financial benefits. Support Lead to manage volume of queries & workload distribution within the team. Highlight areas where there are control gaps & work through to build strong controls while documenting the same. Look at ways to improve supplier satisfaction scores Should be pro- active and resilient in order to work with all the various teams involved in resolving the queries. To be able to create various management reports through various data bases to summarize the problem Responsible for completing tasks and transactions within agreed KPI's Following our Business Code of Conduct and always acting with integrity and due diligence You will need Preferred experience in P2P/ C2C/ R2R processes. Preferred knowledge of P2P/ C2C/ R2R processes. Preferred Hands-on experience on ticketing tools, preferably Zendesk or Talisma. Ability to highlight any issues or areas of improvement in the process. Experience working on any ERP, preferably Oracle. Interpersonal and presentation skills. About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

Now Hiring: Online Order Support VA (Brand Concierge) Work From Home | Full-Time | Customer Experience-Focused Love helping people and making their day better — even through a screen? At TalentPop App, we’re building unforgettable customer experiences for fast-growing online brands. We’re on the lookout for a warm, detail-oriented, and reliable Online Order Support VA to join our Brand Concierge team. This isn’t your average support role. You’ll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand. If you care about connection, consistency, and customer happiness — read on! What You’ll Be Doing Chatting with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions Providing support that feels human — reflecting each brand’s voice and values with care Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions Keeping things documented — from common questions to key feedback Sharing helpful insights with the team to improve the overall customer journey You’re a Great Fit If You Have 1+ year of experience in customer support, VA roles, or e-commerce Clear, friendly written and verbal communication Familiarity with Shopify, Zendesk, or Gorgias (bonus points!) A calm and proactive approach when solving customer issues A reliable internet connection and a quiet home workspace Strong organization, attention to detail, and time management What We Offer Performance-based raises and bonuses Paid time off and HMO health coverage Fully remote — work from anywhere you feel productive A friendly, collaborative team culture Opportunities to grow and level up your skills To apply, include the application code BCS so we can fast-track your application! If you’re ready to make every customer interaction count — we’d love to have you on the team.

Now Hiring: Online Order Support VA (Brand Concierge) Work From Home | Full-Time | Customer Experience-Focused Love helping people and making their day better — even through a screen? At TalentPop App, we’re building unforgettable customer experiences for fast-growing online brands. We’re on the lookout for a warm, detail-oriented, and reliable Online Order Support VA to join our Brand Concierge team. This isn’t your average support role. You’ll be the voice behind the screen, making sure every order feels smooth, personal, and on-brand. If you care about connection, consistency, and customer happiness — read on! What You’ll Be Doing Chatting with customers via phone, email, live chat, or SMS to help with orders, returns, or product questions Providing support that feels human — reflecting each brand’s voice and values with care Following up on order tracking, resolving issues smoothly, and offering thoughtful solutions Keeping things documented — from common questions to key feedback Sharing helpful insights with the team to improve the overall customer journey You’re a Great Fit If You Have 1+ year of experience in customer support, VA roles, or e-commerce Clear, friendly written and verbal communication Familiarity with Shopify, Zendesk, or Gorgias (bonus points!) A calm and proactive approach when solving customer issues A reliable internet connection and a quiet home workspace Strong organization, attention to detail, and time management What We Offer Performance-based raises and bonuses Paid time off and HMO health coverage Fully remote — work from anywhere you feel productive A friendly, collaborative team culture Opportunities to grow and level up your skills To apply, include the application code BCS so we can fast-track your application! If you’re ready to make every customer interaction count — we’d love to have you on the team.

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Experience : 3.00 + years Salary : INR 1500000-3000000 / year (based on experience) Expected Notice Period : 15 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: Remote.com) (*Note: This is a requirement for one of Uplers' client - Heymarket) What do you need for this opportunity? Must have skills required: Documentation, VWO, Project Management, Jira, PandaDoc, Salesforce In Production, Hubspot, Integration, B2B SaaS, Stripe integrations, Revenue Operations, JSON payloads Heymarket is Looking for: Job Title: Revenue Operations Manager (Remote) Location: Remote (with 4-6 hours of overlap with Pacific Timezone) Job Summary We are seeking a proactive and detail-oriented Revenue Operations Manager to oversee and optimize our revenue operations (RevOps) processes and technology stack. This role will support Marketing, Sales, Customer Success, and Support teams by maintaining seamless system functionality, driving process improvements, and owning the end-to-end execution of RevOps initiatives. The ideal candidate thrives in a fast-paced environment, has a deep understanding of lead flow and attribution, and takes full ownership of tasks, implementing projects, and the RevOps roadmap. Key Responsibilities Technology Stack Management Maintain and optimize the RevOps tech stack (e.g., HubSpot, Salesforce, Pandadoc, etc.) to ensure minimal disruption to Marketing, Sales, Customer Success, and Support teams. Update versions and packages for all RevOps tools to keep systems current and secure. Troubleshoot and resolve bugs as they arise, prioritize resolving critical issues in a timely manner. Implement changes to workflows, forms, and fields as needed. Evaluate and implement new RevOps tools. Testing & Deployment Test changes in sandbox environments, deploy updates to production, and perform post-deployment validation. Test lead flows by submitting test leads to ensure RevOps changes don’t disrupt demand generation and sales. Project Ownership Own and maintain the RevOps Roadmap Jira board, keeping it updated with current priorities based on stakeholder feedback. Actively lead weekly RevOps sprint planning sessions and contribute actionable insights. Lead larger revenue operations projects, such as implementing Pandadoc for order management. Own RevOps reporting that requires integrations (e.g., Zendesk, HubSpot, VWO, and Salesforce) Process Optimization & Documentation Develop a deep understanding of how leads flow through the system, including the roles of various tools in lead attribution (e.g., why a lead is marked as "Other" vs. another channel). Document the current RevOps tech stack, including each vendor’s purpose and function (e.g., via a spreadsheet or similar format). Proactively identify opportunities to improve revenue operations processes and implement solutions. Qualifications Proven experience in revenue operations, sales operations, or a related role, with hands-on expertise managing tools like HubSpot, Salesforce, and Pandadoc. Strong technical aptitude, including the ability to troubleshoot bugs, manage integrations, and update software packages. Exceptional attention to detail and experience with testing and deploying changes in a production environment. Deep understanding of lead flow, attribution models, and CRM systems; ability to explain complex processes clearly. Self-starter with a proactive mindset and the ability to work independently. Familiarity with Jira or similar project management tools is a plus. Excellent communication and collaboration skills to work effectively across Marketing, Sales, Success, and Support teams. Experience creating detailed documentation or spreadsheets mapping tech stack components and their functions. Passion for digging into lead flow processes and answering attribution-related questions. How to apply for this opportunity? Step 1: Click On Apply! And Register or Login on our portal. Step 2: Complete the Screening Form & Upload updated Resume Step 3: Increase your chances to get shortlisted & meet the client for the Interview! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!