Job Description 1. New Client Onboarding: Take the lead in guiding new clients through the onboarding process. Provide them with a warm welcome, explain our products/services, and assist them in understanding our platform and offerings. 2. Client Assistance: Be the first point of contact for clients, addressing their questions, concerns, and inquiries via phone calls and emails. Offer knowledgeable guidance to help them navigate our offerings effectively. 3. Problem Resolution: Work diligently to identify and troubleshoot client issues, striving for swift resolutions. Collaborate with internal teams to ensure that client concerns are addressed accurately and promptly. 4. Relationship Building: Develop and nurture strong, long-lasting relationships with clients. Understand their unique needs and preferences to tailor your interactions and provide personalized support. 5. Client Education: Offer insights and educational resources to help clients make informed decisions. Share information about updates, new features, and best practices to maximize their experience with our products/services. 6. Client Feedback: Act as a feedback conduit between clients and internal teams, conveying valuable insights to improve our offerings and services. 7. Record Keeping: Maintain accurate and up-to-date client records and interactions in our CRM system. Requirements: . Exceptional communication skills, both written and verbal. . Strong interpersonal skills to build rapport and maintain positive relationships. . Problem-solving ability and a proactive approach to addressing client concerns. . Patience and empathy when dealing with client inquiries and issues. . Organizational skills to manage multiple clients and tasks effectively. . Proficiency in using office productivity software. . Previous experience in a client-facing role or customer service is preferred. Qualifications . Bachelor's Degree or equivalent Required Skills . Must have excellent written communication skills (with accurate grammar and punctuation) . Must have the ability to read and respond to the client's emails following effective business email writing etiquettes . Must have excellent verbal communication skills with fluent English and neutral accent . Must have good analytical and cognitive skills . Must have an eye for attention to detail . Must have minimum 30 wpm speed with the ability to talk over the phone Additional Information WORKING AT ALTISOURCE ADVANTAGES Prosperity . Competitive salary based on your experience and skills Good Health . Comprehensive insurance plans - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees . Wellness Programs - Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc. Happiness . 10 paid holidays, plus 26 paid days off per year . Lots of employee engagement activities . OUR CORE VALUES For our employees, customers, and shareholders, we commit to . Act with Integrity - exhibit unwavering integrity, compliance, and ethical conduct at all times . Energize People - enable exceptional people to energize their teams and drive results . Empower Innovation - reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers . Exceed Customer Expectations - execute world-class solutions to deliver value and delight our customers . Win as a Team - embrace the passion, energy, and power of our global teams to win as One-Altisource . Enrich Communities - create positive impacts for the communities where we live and serve Are you up to the challenge What are you waiting for Apply today!

Job Description Job Description This is not a manual or automation testing QA profile. Please read through the job description and apply. Perform quality assurance call and/or process reviews for all departments in Altisource Conduct Process Refresher and New Hire trainings with the employees Provide ongoing coaching and support to employees to strengthen understanding and execution of quality standards. Identify training needs based on process review findings and collaborate with management to address skill gaps. Develop and implement training materials and SOPs to ensure consistency in quality assurance practices across departments. Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement. Recommend, implement, and monitor preventive and corrective actions to ensure that quality assurance standards are achieved. Make recommendations to help reduce process variation and eliminate errors. Track Business Unit responses for all findings identified from the process reviews. Escalate unresolved issues to Senior Management and work with Management to resolve the issues. Provide management with timely reports documenting observations from reviews. Qualifications Qualifications Bachelor's Degree. Six Sigma yellow/green belt (Desirable). Must have excellent written communication skills (with accurate grammar and punctuation) Must have excellent verbal communication skills with fluent English and neutral accent Must have good analytical and cognitive skills Must have an eye for attention to detail. Additional Information WORKING AT ALTISOURCE ADVANTAGES Prosperity . Competitive salary based on your experience and skills Good Health . Comprehensive insurance plans - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees . Wellness Programs - Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc. Happiness . 10 paid holidays, plus 26 paid days off per year . Lots of employee engagement activities . OUR CORE VALUES For our employees, customers, and shareholders, we commit to . Act with Integrity - exhibit unwavering integrity, compliance, and ethical conduct at all times . Energize People - enable exceptional people to energize their teams and drive results . Empower Innovation - reward the relentless creation of innovative and compliant solutions to achieve our mission and generate value for our customers . Exceed Customer Expectations - execute world-class solutions to deliver value and delight our customers . Win as a Team - embrace the passion, energy, and power of our global teams to win as One-Altisource . Enrich Communities - create positive impacts for the communities where we live and serve Are you up to the challenge What are you waiting for Apply today!

Job Description WHAT YOU GET TO DO Facilitatetraining courses in both live and on-line environments Design and develop need-based L&D programs to support the business Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions Manage and develop project plans and timelines Contribute to training process improvements and participate in other projects as needed Act as a liaison with L&D and the business departmentto ensure consistency with practices, processes and manage scheduling of programs Contributes to process improvements and innovation in the L&D function Attend any client mandated trainings Carry out trainer responsibilities in accordance with the organizations policies this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group. Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning. Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group. Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership. Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives. Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario Qualifications WHAT ABOUT YOU Minimum 2+ years of strong knowledge in US Mortgage Origination Services Should be a Graduate in any discipline Should have sound understanding of MS Office Should have strong verbal and written communication skills. Should have good people management skills Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business Should have the ability to work under stringent timelines and pressure Be a team player and act in accordance with the organization's code of conduct at all times. Additional Information PERKS OF WORKING AT ALTISOURCE Prosperity Competitive salary based on your experience and skills - we believe the top talent deserves the top rupee Good Health Comprehensive insurance plans Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees Wellness Programs - Doctor support, Psychologist, Counselor, Onsite health checkup camps etc. Happiness 10 paid holidays, plus 26 paid days off per year Opportunities to join our community service initiatives, including Habitat for Humanity Are you up to the challengeWhat are you waiting for Apply today! At Altisource we value diversity, and are proud to be an equal opportunity workplace. We do not discriminate against any employee or applicant for employment on the basis of race, religion, color, sex, national origin, gender identity and/or expression, sexual orientation, age, marital status, veteran status, or disability status.