Customer Service Training Specialist

Empower Growth as Our Next Customer Service Training Specialist

TalentPop

Customer Service Training Specialist

What You’ll Bring To The Table

• 3–5 years of BPO experience in the Customer Service industry
• 1–2 years of experience as a Customer Service Trainer
• 1–2 years of Virtual Assistant experience (preferred)
• Experience with eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk
• Knowledge and experience in eCommerce operations
• Familiarity with CRM and project management tools like HubSpot and Monday.com
• Proficiency in Canva, Trainual, and Loom (preferred but not required)
  

Your Day-to-Day

• Conduct one-on-one and group training sessions via Zoom for new team members
• Train new hires on company policies, guidelines, software, and resources to prepare them for success
• Facilitate customer service and eCommerce platform training for Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify
• Deliver brand-specific and role-specific training, including Brand Concierge and client-focused sessions
• Create and develop training materials and assessments using approved tools and formats
• Design engaging and informative presentations using Trainual, Moodle, Loom, and Canva
• Participate in New Team Member Onboarding Week sessions and lead discussions following the training outline
• Evaluate trainee performance and provide actionable feedback for improvement
  

Schedule

Why Join TalentPop?

TalentPop

• Performance and recognition bonuses for top achievers
• Health and dental insurance or a monthly health stipend
• Paid time off to rest and recharge
• Year-end bonus as a token of appreciation for your hard work
• A positive, growth-oriented environment where your ideas are heard
  

Technical Requirements

• Laptop or desktop with at least an Intel Core i5 or Ryzen 5 processor and 8GB RAM (or equivalent)
• Stable DSL, Cable, or Fiber internet connection (LAN required) with a minimum of 20 Mbps speed
• Backup internet connection with at least 5 Mbps speed
  

Inspire. Empower. Lead the way in learning.

TalentPop