Hiring || IT Support Executive || WFO

Position : Technical Support Executive Examination Coordination

Location:

Experience:

Working Days:

Shift Timing:

About the Role:

We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat.

Key Responsibilities

• Monitor and manage real-time technical issues reported during online exams via

  Freshdesk

  or

  similar ticketing tools.

• Respond promptly and professionally to tickets, emails, and chat queries to ensure minimal exam disruption.
• Escalate critical or unresolved cases to

  Tier 2 Support

  as needed, ensuring timely resolution.
• Coordinate with the Examination Operations and Technical Teams for issue tracking and process improvements.
• Validate and generate exam codes or links following established protocols.
• Maintain detailed documentation of support cases, actions taken, and resolutions.
• Adhere to

  SLAs

  while maintaining the highest standards of service and professionalism.

Required Skills & Qualifications

• Experience:

  4 to 5 years in Customer Support, Helpdesk, or Technical Support roles.

• Communication:

  Strong verbal and written communication with the ability to handle pressure situations tactfully.

• Technical Knowledge:

  Familiarity with Freshdesk or similar tools; basic understanding of system troubleshooting.

• Coordination Skills:

  Strong interpersonal and multitasking abilities to manage multiple exams and issues simultaneously.

• Analytical Thinking:

  Proactive problem-solving skills with attention to accuracy and timelines.

Why Join Us?

• Be part of a dynamic team driving smooth and secure online examination experiences.
• Gain exposure to cutting-edge educational technology and real-time operational management.
• Enjoy a supportive work culture that values initiative, collaboration, and growth.

Application Process :

• Send your updated resume to gunja@jobors.com

Regards,