Urgent Hiring || Operations Executive (International)

Job Description

Job Title: Operations Executive Location: WFH Experience: 3-5 years in operations management. Employment Type: Full-time / Part-time (as applicable) Work Schedule: Days: Monday to Saturday (Sunday Off) Shifts: Morning: 4:00 AM 9:00 AM (Part-Time) Afternoon to Evening: 1:00 PM 10:00 PM (Full-Time) Job Overview: We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset. Key Responsibilities: 1. Live Class Management Monitor live sessions to ensure they begin on time and run smoothly. Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity. 2. Technical Support Provide real-time assistance on platforms like Slack for any technical issues during classes. Troubleshoot basic issues related to Zoom or other virtual platforms. 3. Student and Teacher Engagement Address student feedback to enhance class experience and learning outcomes. Respond promptly to support tickets and queries from teachers. 4. Operational Excellence Maintain accurate records and documentation of daily operations. Handle teacher scheduling and substitution processes efficiently. Identify and recommend improvements for better process workflows. 5. Team Collaboration Work closely with other departments to ensure overall delivery success. Participate in cross-functional initiatives and take ownership of assigned operational tasks . Qualifications: Education: Graduate (minimum); postgraduate preferred. Experience: 3-5 years in operations; experience in EdTech and international client handling preferred. Skills: Excellent verbal and written English communication. Strong organizational and multitasking abilities. Ability to stay calm and efficient under pressure. Basic technical troubleshooting skills (Zoom, Slack, etc.). High level of accuracy and confidentiality. International Experience is required. How to Apply: To apply, please submit your resume and a cover letter detailing your qualifications and teaching experience to kirtika.sharma@ncreduservices.com . Only shortlisted candidates will be contacted for interviews. Regards, Kirtika Sharma 9599314292 Team Lead-HR & Operations