Job Title : Call Centre Agent - Wellness & Beauty Industry Location : Gurugram Udyog Vihar Phase 5 Job Type : Full-time Reports to : Call Centre TL/Call Centre Manager Job Overview We are seeking a passionate and customer focused Call Centre Agent to join our team in the wellness and beauty industry. You will be responsible for answering customer inquiries, providing expert advice on skincare, beauty products, and wellness solutions, and ensuring a positive experience for our clients. Key Responsibilities:- 1. Respond to inbound and outbound calls related to health, wellness, and beauty products, services, and supplements. 2. Assist with booking appointments at clinics and provide information about services based on customer needs and address and resolve issues & queries regarding bookings, clinic locations, and service concerns. 3. Educate customers on new product launches, promotions, upcoming offers and wellness discounts. 4. Maintain accurate records of customer interactions, preferences, and feedback. 5. Ensure customer satisfaction by providing timely and professional solutions. 6. Collaborate with teams (e.g., Sales, Marketing, Operations, Quality & Trainings) to meet customer needs and improve services. Qualifications · High school diploma or equivalent; college degree in any stream. (Preferred BSC. - Beauty, wellness, or a related field preferred. · Previous experience in a customer service or any call centre role would work. (Preferably in the beauty or wellness industry). · Strong verbal communication skills with a warm, engaging, and professional tone. · Knowledge of skincare, beauty products, or wellness supplements is highly desirable. · Ability to empathize with customers and offer tailored solutions to their needs. · Excellent problem-solving and conflict resolution abilities. · Comfortable using customer service software and basic computer applications. Soft Skills & Abilities Empathy : Build trust, Active Listening : Understand needs, Clear Communication , Simplify explanations, Patience : Stay calm, Problem - Solving , Sensitivity : Respect privacy, Adaptability : Adjust to changes, Professionalism : Be honest and accurate. These skills are required foster trust and strong client relationships. Benefits Competitive salary and performance - based incentives. Health, wellness, and beauty product discounts. On the job Training on the latest beauty and wellness trends. Opportunities for career growth and development. Salary - 25000/- to 35000/- + Incentives If you have a passion for beauty, wellness, and customer service, apply today to join our team and help others feel their best! Job Type: Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Required) Work Location: In person Speak with the employer +91 8595224926
Job Title : Call Centre Agent - Wellness & Beauty Industry Location : Gurugram Udyog Vihar Phase 5 Job Type : Full-time Reports to : Call Centre TL/Call Centre Manager Job Overview We are seeking a passionate and customer focused Call Centre Agent to join our team in the wellness and beauty industry. You will be responsible for answering customer inquiries, providing expert advice on skincare, beauty products, and wellness solutions, and ensuring a positive experience for our clients. Key Responsibilities:- 1. Respond to inbound and outbound calls related to health, wellness, and beauty products, services, and supplements. 2. Assist with booking appointments at clinics and provide information about services based on customer needs and address and resolve issues & queries regarding bookings, clinic locations, and service concerns. 3. Educate customers on new product launches, promotions, upcoming offers and wellness discounts. 4. Maintain accurate records of customer interactions, preferences, and feedback. 5. Ensure customer satisfaction by providing timely and professional solutions. 6. Collaborate with teams (e.g., Sales, Marketing, Operations, Quality & Trainings) to meet customer needs and improve services. Qualifications · High school diploma or equivalent; college degree in any stream. (Preferred BSC. - Beauty, wellness, or a related field preferred. · Previous experience in a customer service or any call centre role would work. (Preferably in the beauty or wellness industry). · Strong verbal communication skills with a warm, engaging, and professional tone. · Knowledge of skincare, beauty products, or wellness supplements is highly desirable. · Ability to empathize with customers and offer tailored solutions to their needs. · Excellent problem-solving and conflict resolution abilities. · Comfortable using customer service software and basic computer applications. Soft Skills & Abilities Empathy : Build trust, Active Listening : Understand needs, Clear Communication , Simplify explanations, Patience : Stay calm, Problem - Solving , Sensitivity : Respect privacy, Adaptability : Adjust to changes, Professionalism : Be honest and accurate. These skills are required foster trust and strong client relationships. Benefits Competitive salary and performance - based incentives. Health, wellness, and beauty product discounts. On the job Training on the latest beauty and wellness trends. Opportunities for career growth and development. Salary - 25000/- to 35000/- + Incentives If you have a passion for beauty, wellness, and customer service, apply today to join our team and help others feel their best! Job Type: Fresher Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Provident Fund Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Required) Work Location: In person Speak with the employer +91 8595224926
Job Title - Quality Analyst – Call Center Preference - (Wellness & Beauty Industry) Location - Gurgaon Job Summary - The Quality Analyst (QA) is responsible for monitoring, assessing, and enhancing the quality of interactions between call center agents and clients in the wellness and beauty industry. The QA ensures that appointment bookings are accurate, customer interactions meet service standards, and agents follow defined scripts and procedures. The goal is to enhance customer satisfaction, improve agent performance, and support continuous process improvement. KRA - Reporting & Feedback Create and maintain QA reports for individual and team performance. Deliver constructive feedback and coaching recommendations to team leaders or trainers. Highlight recurring issues or gaps in knowledge or compliance. Key Skills & Competencies Required - Excellent listening and analytical skills Strong verbal and written communication Attention to detail and accuracy Ability to give objective, constructive feedback Familiarity with call center software's like (e.g., C-Zentrix, Freshdesk, Zendesk, etc.) Knowledge of CRM and booking systems Understanding of wellness/beauty services is a plus Ability to work independently and manage time effectively Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Work Location: In person