Customer Care Specialist

Position Summary:

We are seeking experienced Support Agents to manage technical and operational support for our clients. The ideal candidate will have a strong understanding of telecom workflows, vendor coordination, and customer issue resolution. This role requires proactive communication, ticket management, and collaboration across internal and external teams.

Key Responsibilities:

Trouble Ticket Management

• Monitor and respond to customer issues via 2-3 ticket portals.
• Diagnose, troubleshoot, and resolve technical issues.
• Track, update, and close technical trouble tickets in a timely and professional manner.

Vendor Ticket Handling

• Open and manage customers mobile service-related technical service requests.
• Ensure accurate documentation and follow-through until resolution.
• Manage and update customer tickets using the internal ticketing system (e.g., ServiceNow, Zendesk, or similar).

Internal Communication & Escalation

• Remain active and responsive on support channel platforms.
• Participate in specific support channels to address ad hoc queries and escalation requests.

Qualifications:

• Minimum 2 years of experience in technical support or customer service in a technical environment.
• Familiarity with ticketing systems and vendor portals
• Strong communication skills (written and verbal).
• Ability to multitask and manage priorities in a fast-paced support environment.
• Experience with Microsoft Teams or similar collaboration platforms.

Preferred Skills

• Knowledge of technical support workflows and escalation paths.
• Experience handling mobile service-related troubleshooting.
• Familiarity B2B & B2C customer service protocols.

Contact Detail:-

Jagriti-7838422964 & Navneet-8700570163 (Monday to Saturday 11 AM to 7 PM).