215 Ticket Management Jobs

Job Responsibilities Job Tenure: 3 Months Rotational Shift - Work from Home Manage time and attendance matters across multiple buildings Handle trouble ticket queues for time and attendance issues Ensure fast, accurate, and reliable data entry Resolve incoming inquiries related to time and attendance Understand attendance policies, employee groups, and applicable laws Report directly to the Time and Attendance Manager or POC

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Experience Experienced as a team lead role/service management of at least 5 years in NCR preferably in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Certifications: Certified by AVIXA or OEMs like Crestron/Cisco-VC/Switching/Wireless LAN/LG/Samsung/Poly Communication - English, Hindi/native Gender: Male Position Location -Noida Workday : 6d working, 9.30am-6.30pm (Mon-Sat) Travel requirement: As needed basis, must have own conveyance (bike/car) Budget : 6-10LPA CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc)...

Position: Trade Finance Functional Consultant Location: Dadar (Mumbai) Key Areas of Responsibility To consult and evaluate the impact of the new software system on the current business structure. To makes recommendations for software that will improve the current business process. To plan the implementation of the project from the scratch and to determine the configurations required for the implementation of the software. To get these configurations approved by the leadership team. To do the mapping analysis of every module of the software and prepare the final goals of the project. To test the software module as they come online and train the employees regarding the usage of the software. A...

First contact for DMS & SFA users, handling queries via calls, chats, or tickets Troubleshoot basic issues (login, sync, reports, connectivity) Log, track & resolve tickets ensuring SLA compliance Escalate unresolved cases with proper documentation Required Candidate profile Assist in user onboarding, training & maintain FAQs/docs. Graduate/Diploma IT, 0–2 yrs support exp, good communication & problem-solving.

As an intern at this company, you will have the opportunity to handle inbound calls and chats, assisting customers in resolving their grievances. Additionally, you will be responsible for updating and following up on all tickets. About the company: It is an ecommerce business specializing in selling customized goods such as wallets, gift hampers, flowers, and various other personalized products.,

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Level -L2+L3 Ticket Management: Log all MAC-related issues and requests via Email, Calls, Web on SNOW ITSM Portal Categorize and prioritize tickets appropriately Assign tickets to correct assignment groups and perform First Time Resolution (FTR) Timely follow-ups on pending tickets in the ITSM tool bucket Update tickets with resolution remarks and proper categorization User Onboarding & Inventory: Execute JAMF MAC enrollment process for end-to-end onboarding of users on MacBook Publish MAC inventory dashboard monthly Customer Service & Escalation: Demonstrate effective customer service handling skills in fluent English Follow escalation matrix for resolving pending/ageing/urgent incidents an...

Position Objective The Query Management Analyst aims to ensure the timely, accurate, and professional handling of queries, from initial logging through to resolution and reporting. The Query Management Analyst is responsible for monitoring and prioritising incoming queries, coordinating with relevant teams to resolve issues, maintaining accurate records, producing performance reports, and contributing to process improvements that enhance efficiency and stakeholder satisfaction. Key Responsibilities Query Logging & Prioritisation Monitor, log, and track all incoming queries in Salesforce and Certinia, ensuring accurate and complete records for every case. Categorise and prioritise queries acc...

Experience in supporting SAP functional areas Interface knowledge with SAP and Non-SAP systems Non- Regression Testing SAP FICO/MM/SD/PP/QM/EHS/LE/PM

Service Desk | Tech Support Any grad with min 1 yr exp in Troubleshooting/SD/AD/DNS/Tech Support CTC-Upto 4 LPA + Varaibles Immediate Joiner Night Shifts WFO-5 days working Excellent Communication required Contact-9521017693/9982833693

Role Overview: You will be working within the Socit Gnrale Hub Exchange System department as a production backup lead & on-duty coordinator for the HSE suite of applications. Your main responsibilities will include managing the SWIFT platform, providing support to clients, incident management, optimizing incident processes, maintaining procedures and user manuals, handling configuration and alerts, supporting new team members, managing backup governance, and ensuring smooth integration of new team members. Key Responsibilities: - Manage the SWIFT platform and supervise flows related to SWI, Alise & Cristal - Provide assistance and support to clients of the platform - Manage incidents and col...

Fresher Graduates for our Client Side Direct ON ROLL Qualification: B.Sc, BCA, B.Com, BBA, Year of Pass out: 2021,2022,2023,2024,2025 Location: Bangalore, Hyderabad ,Chennai Good Communication Skills Required

Your role As Business Analyst with Capgemini, you will be involved in driving efficiency, and Continuous Improvement In this role you will play a key role in: Coordinate Release Management activities and maintain relevant documentation Manage, and maintain Service Level Agreements (SLAs ) to ensure service expectations are clear and achievable Track key performance indicators (KPIs) and service metrics to ensure SLAs are met, proactively identifying and addressing potential breaches Analyze performance data to identify trends and areas for improvement . Present reports and dashboards to key stakeholders for transparent tracking of SLA performance Collaborate with Global / Local shared Servic...

Role Overview: You will be a dedicated Customer Support Specialist responsible for handling inbound and outbound client communications via phone, email, chat, and other platforms. Your role will involve providing timely and accurate assistance to both existing and prospective clients in a fast-paced environment. Key Responsibilities: - Handle customer queries through phone, email, and chat in a courteous and professional manner - Accurately assess issues and provide appropriate responses or resolutions based on defined SOPs - Track, document, and resolve complaints, order queries, and product-related questions - Educate customers about the services offered and guide them on optimal usage - U...

Role Overview: Azurity Pharmaceuticals is seeking a dynamic and self-motivated L1 Support Analyst Oracle Cloud Fusion to join their Digital team. As an integral part of the IT team, you will be responsible for providing frontline ticket triage, SLA monitoring, and end-user coordination. Key Responsibilities: - Handle incoming user tickets via ServiceNow or Jira - Classify and triage incidents, assigning them to L2/L3 teams - Maintain ticket logs, resolutions, and ensure SLA compliance - Support communication with users across global time zones Qualifications Required: - Experience: At least 1 support role involving Oracle or ERP ticketing systems - Tools: Proficiency in ServiceNow and Jira -...

Position: Engineer-Product Support Job Location : Pune, India Work Mode- Hybrid Shift Time- Rotational Shifts including night shifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We...

Role Overview: As a Service Desk Analyst, you will serve as the initial contact point for technical support, addressing inquiries through phone, email, and chat. Your primary responsibility will be to diagnose and resolve IT issues, from basic troubleshooting to escalating complex problems to higher support levels. Additionally, you will be involved in managing and documenting tickets, maintaining knowledge bases, and contributing to process enhancements. Key Responsibilities: - Troubleshooting and Resolution: Diagnose and resolve various IT issues encompassing hardware, software, network, and operating system problems. - Communication and Customer Service: Effectively communicate with users...