317 Ticket Management Jobs

Role & responsibilities : Act as the Single Point of Contact (SPOC) for clients on assigned SAP projects. Coordinate daily with consultants to track and update the status of client tickets. Manage scheduling and participation in client meetings and project calls. Communicate client requirements, feedback, and issues clearly to internal teams. Maintain structured documentation of project updates, ticket resolutions, and client interactions. Ensure timely escalation and resolution of client concerns. Support project execution by facilitating effective collaboration between clients and consultants. Build and maintain strong, professional relationships with clients to ensure satisfaction. Commut...

As a Desktop Support Specialist at Allen Lund Company, you will play a crucial role in providing technical support across various systems and devices to ensure a seamless user experience. Your proactive and solution-oriented approach will be essential in resolving desktop-related issues efficiently. Here's what will be expected from you: Key Responsibilities: - Provide hands-on and remote technical assistance to end-users for desktop-related issues, ensuring timely resolution - Monitor and respond to user requests and incidents via ticketing systems, emails, phone calls, and instant messages, tracking and resolving all issues efficiently - Support and maintain desktops, laptops, desk phones,...

We are looking for a Customer Support Executive who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client r...

We are looking for a Community Manager who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client requests, ...

Description: PNACC (Phone Numbers and Account Administration) PSE (Personalized Support Engineer) PNACC PSE is primarily focused on Twilio Phone Number products and has a minor focus on Account related questions. They will deal with a generally high volume of tickets (30+ per day) with a varying level of effort. Some need simple replies, and others need more time investigating. Our work is primarily over Zendesk tickets, with SLAs ranging from 1 hr to 3 hrs. Responsibilities: BE AN OWNER: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio's product and engineering teams. WEAR THE CUSTOMER SHOES: Work with our customers' and part...

Required: Fluent in English language (both oral and written) 1+ years experience in a client-facing technical role, preferably the ability to understand and troubleshoot issues with cloud solutions. Supporting customers with service level agreements (SLAs), preferably in hours, utilizing a ticket system such as Zendesk. Excellence in task prioritization and evaluation of situational urgency. Advanced time management skills and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. Ability to stand in the customers shoes and demonstrated dedication to the customer experience. Enthusiasm for interacting and collaborat...

Provide L2 operational support for multi-vendor network security platforms (Fortinet, Palo Alto, Check Point, Juniper, Cisco ASA). Troubleshoot and resolve firewall, proxy, and security gateway incidents raised by L1 or automated monitoring systems. Perform daily health checks on firewalls, IPS, load balancers, and security gateways (CPU/memory utilization, interface status, and performance metrics). Conduct log analysis and policy reviews to identify security incidents, configuration issues, or optimization opportunities. Support security audit and compliance reviews using tools such as Tufin , ensuring policies adhere to organizational and regulatory standards. Work with SOC teams to manag...

Responsibility Address customer queries, provide information, and offer solutions to resolve problems or complaints Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken Possessing excellent product knowledge to enhance customer support Ensure high levels of customer satisfaction by delivering professional and courteous support Qualifications Graduate/Postgraduate from a recognized college/un...

Key Responsibilities: Act as the primary point of contact for enterprise customers, managing their journey from implementation through successful go-live. Provide functional leadership by guiding customers through complex CPaaS solutions implementations. Clearly understand client business challenges and use cases, providing tailored solutions. Advocate for clients and serve as an escalation point to ensure all issues are addressed promptly. Demonstrate the value of the Zeapl.ai platform in solving client challenges. Configure the platform in line with best practices to ensure quick time-to-value. Conduct thorough platform testing to guarantee accurate configuration. Manage project plans, tra...

As a Reach Lite Analyst at Omnicom Global Solutions, your primary role will involve supporting key processes across Reach Lite and Microsoft Dynamics 365. You will be responsible for updating AX panels, resolving onboarding/offboarding issues via Project Triangle, managing ServiceNow tickets for access roles, and ensuring accurate quarterly user access reviews. The ideal candidate for this position is detail-oriented, collaborative, and comfortable working closely with cross-functional teams. You should be resourceful, organized, and value a sense of accomplishment. Additionally, you should be friendly, enjoy working with a diverse group of people, and possess exceptional communication skill...

As a Finance Functional Consultant at our company in Gurgaon, your primary responsibilities will include: - Requirement Gathering: Collaborate with business stakeholders to understand their financial management processes, requirements, and pain points. - Configuration and Customization: Configure Oracle Fusion Financials applications based on the business requirements. Customize and extend the applications using built-in tools and frameworks like Oracle Application Composer. - Testing: Develop and execute test plans to validate the functionality of the configured system. Ensure that the solution aligns with business requirements and industry best practices. - Data Migration: Collaborate with...

As a Troubleshooting Engineer at Zenatix, you will play a crucial role in ensuring the seamless operation of RPI based Energy management systems and field devices. Your responsibilities will include: - Managing tickets efficiently using tools. - Providing on-site and remote technical support to customers. - Collaborating with internal teams and customers to resolve issues. - Coordinating with field engineers for issue resolution. - Troubleshooting RPI based Energy management system, planning, and inventory management. - Troubleshooting field devices such as LT Panel, Relay, Contactor, Energy Meter, etc. - Having knowledge of PLC and IoT will be considered a plus. To qualify for this role, yo...

Key Responsibilities: Act as the primary point of contact for enterprise customers, managing their journey from implementation through successful go-live. Provide functional leadership by guiding customers through complex CPaaS solutions implementations. Clearly understand client business challenges and use cases, providing tailored solutions. Advocate for clients and serve as an escalation point to ensure all issues are addressed promptly. Demonstrate the value of the Zeapl.ai platform in solving client challenges. Configure the platform in line with best practices to ensure quick time-to-value. Conduct thorough platform testing to guarantee accurate configuration. Manage project plans, tra...

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root ca...

System Support Specialist (US Payroll): Position Summary We are seeking a System Support Specialist with an HR/Payroll operations background to support and maintain our HRIS platform and related third-party systems used for HR Outsourcing and Payroll services. This is not a software development role instead, the focus is on system configuration, issue resolution, user support, and operational coordination within HR and payroll systems. The ideal candidate will have hands-on experience with HRIS/Payroll platforms, a good understanding of HR operations and workflows, and a knack for solving technical and process-related issues in a fast-paced, collaborative environment. Required Skills & Exper...

We are hiring an IT Support Executive to provide ERP and technical support, and handle client queries online and offline. 1-3 years of experience in IT Support or Service Desk. Strong communication, ERP knowledge, and problem-solving skills required.

Looking to build your career in customer support and client servicing within the financial services industry Were seeking a proactive and customer-focused professional to join our Membership (Customer Support) team. Location : [Confidential India] Qualification : Diploma / Graduate in Commerce, Finance, Business Management, or IT Experience : 2 3 years in customer support / client servicing (banking, insurance, mutual funds preferred) Key Responsibilities Handle customer queries via phone and email; ensure resolution within TAT. Coordinate with internal teams for query resolution and escalate issues when needed. Perform system testing of customer support software, including upgrades. Prepare...

As a Reach Lite Analyst at Omnicom Global Solutions, Hyderabad, Gurgaon, Bangalore, you will play a crucial role in supporting key processes within Reach Lite and Microsoft Dynamics 365. Your responsibilities will include: - Updating AX panels in Reach Lite - Resolving employee onboarding and offboarding issues via Project Triangle - Managing ServiceNow tickets for access roles - Ensuring accurate quarterly user access reviews To excel in this role, you should be detail-oriented, collaborative, and adept at working closely with cross-functional teams to efficiently resolve access and support issues. Your resourcefulness, organizational skills, and dedication to achieving goals will be key in...

Role & responsibilities We are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global team, responsible for managing incidents, ensuring SLA adherence, and delivering a seamless support experience. This role demands strong leadership, incident management expertise, and a deep understanding of ITIL processes to ensure customer satisfaction and operational excellence. Key Responsibilities Lead and manage a Level 1 Technical Sup...

We are looking for a Client Experience Executive who is proactive, detail-oriented, and committed to delivering a friction-free client experience every single day. You will play a key role in managing client queries, ensuring timely ticket resolution, preventing repeat issues, and maintaining high service standards across the workspace. This role demands strong ownership, customer empathy, and the ability to coordinate with internal teams and vendors to ensure smooth daily operations with minimal escalations. Key Responsibilities Act as the primary point of contact for clients post-handover, ensuring a professional, prompt, and solution-driven service experience. Manage and track all client ...

Role Overview: As a Technical Support Coordinator, you will be an essential part of our technical support team, responsible for facilitating communication between customers and technical support staff. Your role will involve ensuring prompt issue resolution and maintaining high levels of customer satisfaction. Key Responsibilities: - Act as the primary point of contact for customers seeking technical assistance. - Gather information and understand the nature of technical issues reported by customers. - Create, manage, and prioritize support tickets for timely resolution. - Assign tickets to appropriate technical support personnel based on expertise and workload. - Facilitate communication be...

Key Responsibilities User Support & Issue Management: Serve as the first point of contact for operational and technical issues. Attend calls from end users regarding issues or queries. Understand and gather information about user-reported issues. Raise tickets for reported issues and track them until resolution. Ensure First Time Resolution (FTR) wherever possible. Coordination & Escalation: Identify the appropriate L2 personnel for ticket assignment. Follow up with L2 or other teams until issues are resolved and tickets are closed. Collaborate with operational teams to provide additional generic support required by the bank. Monitoring & Reporting: Monitor systems for operational issues. Ma...

As a Technical Support Specialist, your role involves providing support to internal and external customers in adherence to set SLA parameters. You will be responsible for troubleshooting technical issues, conducting online testing, and offering solutions to clients and customers. Your key responsibilities include: - Facilitating calls with customers to explain and address technical issues raised to the support team. - Performing initial troubleshooting, conducting analysis, and testing service flows to resolve customer concerns. - Collaborating and coordinating with backend teams to identify and resolve customer issues. - Capturing and documenting all queries and concerns through ticketing t...

Job Title : Helpdesk Executive- Facility Management Department : Facilities / Operations Reports To : Helpdesk Manager Location : Gurugram Employment Type : Full-Time Job Summary : We are looking for detailed oriented and customer helpdesk executive to support our facility management operations. This role is responsible for receiving, logging, tracking and closing service requests raised on tool related to maintenance, repairs and facility related issues across all sites. The helpdesk executive servers as the first point of contact for employees and stakeholders needing facility support . Key Responsibilities : Ticket Management: Receive facility related service request via phone, email, or ...

What will you be doing here? Conduct data analysis to identify the risk. Monitor user activities and help detect potential fraud or suspicious behaviour based on predefined criteria. Collaborate with the compliance team to escalate cases for further investigation as necessary. Continuously evaluate and bring improvements to existing processes, tools, and methodologies. Contribute ideas that can streamline operations, increase efficiency, and enhance overall processes. Who are we looking for? Education : Bachelors degree in Data Analytics or a related field. Skills : Technical Skills: Proficiency in SQL, Microsoft Excel/Google Sheets, and data analysis. Familiarity with database management, o...