407 Ticket Management Jobs

Responsibilities: * Manage help desk operations & ticket handling * Ensure timely spares planning & delivery * Oversee service coordination & customer support * Maintain high levels of customer satisfaction Health insurance

Key Responsibilities • Lead L1/L2/L3 support for MuleSoft integrations. • Monitor applications using Splunk, Anypoint Monitoring, Anypoint Runtime Manager. • Analyze logs, identify root causes, escalate as required. • Manage incidents, tickets, SLAs, and communication with stakeholders. • Coordinate with development teams for bug fixes and deployments. • Ensure platform health, uptime, security, and performance. • Drive continuous improvements and automation in support processes. Required Skills • Strong MuleSoft background (API-led, RAML, MUnit concepts). • Expertise in log analysis, dashboards, monitoring tools. • Knowledge of cloud platforms (AWS/Azure) and connectivity. • Strong communic...

Role & responsibilities Position Summary: Gallagher Center of Excellence is seeking a skilled web developer with a passion for creating seamless digital experiences. This position involves executing critical delivery tasks across multiple projects, ensuring the success of client deliveries, and maintaining consumer-grade standards in all outputs. Preferred candidates should have prior experience in web development or related fields, along with a strong interest in technology, user experience, and problem-solving. The ideal candidate will excel in task-based work, collaborating within project teams using tools such as Jira boards, and engaging effectively with colleagues across various discip...

Job Description Kaarigo Customer Support Agent Position: Customer Support Agent Kaarigo Department: Customer Support Location: [Bangalore ,Chamrajpet] Employment Type: Full-time About Us Kaarigo is DTDCs flagship program designed to empower the real creators of Bharat GI/ODOP producers, rural artisans, MSMEs, small-town manufacturers, and sellers of unique products that reflect Indias true heritage, culture, and entrepreneurship. By bringing together authentic offerings from various regions under one digital roof, Kaarigo empowers independent sellers (including artisans, farmer groups, and producers) to register, list, and sell their GI-tagged products seamlessly in a curated online ecosyste...

As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills will be essential in maintaining the functionality of our world-class systems, as you accurately define client issues and design effective resolutions based on your comprehensive product knowledge. This role requires a proactive approach to problem-solving and a commitment to client satisfaction, making each day dynamic and rewarding. Roles & Responsibilities: - Expected...

Role Overview: As a Customer Support Manager, your primary responsibility will be to ensure the smooth onboarding of new customers/clients and timely delivery of customized features committed to specific clients. You will oversee the handling and resolving of customer inquiries and issues through various channels such as email, Tawk.to chat, phone, and support tools. Additionally, you will manage escalated customer issues to ensure high satisfaction, gather and analyze customer feedback for improvement, and implement strategies to enhance customer satisfaction and loyalty. Acting as a voice for the customer within the company, you will maintain and update a comprehensive knowledge base for b...

Ticket Management: Create, update, and track support tickets in Salesforce. Ensure all ticket details are accurately logged and updated in the system. Monitor ticket status and escalate issues as needed to appropriate teams. Profile Updates: Maintain and update user profiles in Salesforce, ensuring data is correct and up-to-date. Ensure proper access rights are granted to users based on their roles. Assist in troubleshooting and resolving user access or profile-related issues. Contact Management: Add and update contact information in Salesforce, ensuring accuracy and consistency. Maintain and manage relationships with clients or prospects within the Salesforce CRM. Ensure contact records are...

As an Executive - HR IT at Cadila Pharmaceuticals Ltd, your role will involve providing day-to-day support for Human Resources Information Systems (HRIS) and related technologies. You will be responsible for resolving employee queries, managing tickets, assisting in system implementations, and ensuring the smooth functioning of HR applications. Working closely with HR teams and vendors, you will play a crucial role in maintaining system efficiency, data accuracy, and user satisfaction. Key Responsibilities: - Provide first-level support for HR systems such as Uknowva, UKG (Ultimate Kronos Group), Phyzii, etc. - Resolve employee queries and troubleshoot system-related issues in a timely manne...

As an experienced IT Help Desk Manager in Ahmedabad, you will play a crucial role in leading our IT support team. Your responsibilities will include: - Manage and lead a team of IT Help Desk Engineers and Coordinators (L1/L2). - Oversee day-to-day IT support operations, including ticket management, incident resolution, and request fulfillment. - Ensure SLA adherence, timely response, and high-quality service delivery. - Develop and implement help desk policies, procedures, and best practices (ITIL framework preferred). - Monitor team performance, conduct regular reviews, and provide training/coaching. - Act as an escalation point for complex technical issues and client concerns. - Coordinate...

Provides L1/L2 application and IT support, resolving incidents via service desk tools. Supports Microsoft 365, Azure AD, Intune, Windows, SaaS apps, troubleshoots issues, coordinates with vendors, documents solutions, and smooth daily IT operations.

Walk-In Drive | Junior Analyst Business Operations (IT Support) Tuesday, 16 December 2025 Goregaon West, Mumbai Open for Graduate Freshers 2024 & 2025 Passouts Greetings from Rentokil PCI! We are pleased to invite enthusiastic Graduate Freshers to a Walk-In Interview for the role of Junior Analyst Business Operations (IT Support) at our Mumbai office. If youre passionate about automation and eager to grow with a global industry leader, this opportunity is meant for you! About Rentokil PCI Rentokil PCI is India’s leading pest management organization and part of the global Rentokil Initial Group. Formed in 2017 as a joint venture between Pest Control India and Rentokil, we now operate across 3...

Location: Hyderabad - India Job Title : ERP Support & QA Tester Job Type: Full-Time Experience Level: Mid to Senior Department: Software Support Industry: Tech Job Role Purpose You will support customers using our ERP software by answering calls, resolving issues, guiding them on features, and escalating technical problems to developers. You will also test new modules, check bugs, and ensure smooth system performance. ________________________________________ Key Responsibilities Customer Support (Phone & Ticketing) Answer customer calls and provide step-by-step ERP guidance. Understand customer issues and resolve them on call or through ticketing. Log all issues properly with screenshots, de...

We are seeking a professional and friendly Front Desk Receptionist / Executive to manage our front office operations. The ideal candidate should have strong communication skills in English , excellent computer proficiency (MS Excel, Word, Outlook), and the ability to handle office coordination efficiently. Key Responsibilities: Greet and assist visitors, clients, and employees professionally Manage phone calls, emails, and daily front desk operations Maintain office records, schedules, and basic administrative tasks Coordinate meetings, travel bookings, and ticketing as required Ensure smooth communication between departments Handle documentation, data entry, and basic reporting using MS Off...

Primary Purpose of the role We are seeking a highly motivated Support Engineer to provide technical assistance and support to our clients. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for solving complex issues. Duties & Responsibilities Provide technical support and troubleshooting assistance to clients via email, phone, or remote access. Diagnose and resolve technical issues related to hardware, software, and network systems. Collaborate with the engineering and development teams to identify and resolve product defects. Maintain detailed records of client interactions and support cases. Ensure client satisfaction by addressing...

Job Summary: We are growing quickly and looking for a Client Success & Technical Project Coordinator who can help streamline client communication, improve ticket quality, support development teams, and ensure a smooth delivery experience across multiple ongoing projects. This is a hybrid role combining client success, project coordination, and technical triage. You will be at the center of our daily operations, ensuring clients feel supported and developers always receive clear, actionable work. Key Responsibilities: Client Communication & Success Serve as the main daily point of contact for several active clients. Acknowledge and respond to client requests within SLA (typically same-day). P...

As an ERP - Senior Specialist - PLM(PDM) at NTT DATA in HYDERABAD, Telangana, India, your role involves the following responsibilities: **Role Overview:** You will be responsible for designing, building, and deploying SAP-based ERP solutions. Your duties will include understanding the organization's business requirements, preparing as-is to be, configuring changes, data conversion processes, training end users, and addressing end user day-to-day queries. Additionally, you will manage the PLM (Product Lifecycle Management) system to facilitate and track product development from concept through production. You will work independently to estimate, design, and deliver solutions, document functio...

You will be responsible for conducting average time on call audits and evaluating Customer Satisfaction (SAT) scores to uphold high-quality service standards. Additionally, you will perform voice and non-voice audits to assess process compliance, provide constructive feedback, and collaborate with teams to enhance performance. Your role will involve managing training sessions, addressing quality gaps, and ensuring operational excellence. Furthermore, you will handle ticket management systems for timely resolution and tracking, as well as engage with foreign clients to address quality-related discussions and ensure client satisfaction. Qualifications and Skills Required: - Minimum of 5 years ...

As a Troubleshooting Engineer at Zenatix, your role involves managing tickets on tools, providing on-site and remote technical support to customers, coordinating with internal teams and customers to resolve issues, and collaborating with field engineers for issue rectification. Additionally, you will troubleshoot RPI based Energy management systems, plan and manage inventory, troubleshoot field devices such as LT Panel, Relay, Contactor, Energy Meter, and possess knowledge of PLC and IoT (which is a plus). Key Responsibilities: - Ticket Management on tools. - On-site customer support and remote technical support. - Coordinate with internal team and customers for rectifying issues. - Coordina...

As a Service Reliability Advisor at Arm, you will play a crucial role in improving the availability and performance of Arm infrastructure by leveraging Arms AI Operations (AIOPS) and observability platforms. Your responsibilities will include: - Acting as the first line of response for all events and incidents associated with the infrastructure to mitigate service impact - Proactively managing core server, storage, identity, and engineering platforms - Assisting in onboarding new infrastructure and monitoring capabilities into the observability stack - Supporting and enhancing alerting and incident response workflows - Automating repetitive tasks to enhance efficiency and reduce manual inter...

You will be responsible for managing day-to-day operations, developing and managing documentation and reports, working on invoices, contracts, SOW, raising and managing tickets, and maintaining data wherever required. Qualifications required for this role include a Bachelor's degree or equivalent, experience as an Administrator and in Operations, strong ability to prepare and present documentation, exceptional verbal and written communication skills, including an ability to communicate effectively at an executive level, ability to collaborate and build consensus in a fast-paced, cross-functional team environment, ability to work independently, establish priorities and demonstrate good judgme...

As a Technical Support Engineer, your role will involve providing technical support services to customers and internal staff. You will be responsible for analyzing and troubleshooting hardware and software issues, resolving complex problems related to applications, networks, and systems. Your duties will include installing, configuring, and maintaining Windows, Linux, and Mac OS, as well as identifying, diagnosing, and resolving network and system issues. Additionally, you will be performing system backups and restores, monitoring system performance, and troubleshooting system errors to ensure customer satisfaction through prompt and courteous service. Key Responsibilities: - Provide technic...

Role Overview: As a Service Desk L1 Engineer at our company, you will play a crucial role in providing technical support to customers and ensuring efficient resolution of IT issues. This entry-level position is perfect for recent graduates who are passionate about kickstarting their careers in IT support. Your responsibilities will include serving as the first point of contact for customers, troubleshooting technical issues, managing tickets, assisting users with basic support, escalating complex issues, contributing to knowledge base articles, delivering exceptional customer service, and collaborating with the IT team for continuous improvement. Key Responsibilities: - Serve as the initial ...

Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams Serve as a customer advocate in influencing product roadmap and improvements Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program Identify ...

Excellent Opening for IT Manager Years of Experience : 12-14 Years Location : Kurla West Role & responsibilities Key Responsibilities IT Operations & Support Provide end-to-end IT support for Head OAice employees across hardware, software, email, network, and business applications. Ensure timely resolution of issues within SLA and coordinate with L1/L2 teams for escalations. Deliver priority support to VVIP stakeholders with high confidentiality and proactive service IT Asset & Procurement Management Manage the full lifecycle of IT assetsprocurement, tracking, maintenance, and disposal. Maintain accurate asset inventories and compliance with IT policies. Finalize hardware specifications, eva...

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