Level AI is revolutionizing customer experience with cutting-edge AI-driven solutions for enterprises. The Customer Engineering team plays a crucial role in building scalable, self-serve integrations and onboarding frameworks, ensuring seamless data flow between CcaaS, CRM, and other enterprise systems. About the Role - We are looking for a Product Manager (PM) / Associate Product Manager (APM) to drive innovation in our iPaaS and self-serve integrations . This role is ideal for someone with a strong technical background (software development experience required) who can work with engineers closely and prioritize customer needs. What You ll Do: Drive Self-Serve Integration Strategy: Define and execute the roadmap for Level AI s integration platform (iPaaS) . Work with engineering teams to build scalable, reusable connectors for CRMs, telephony, and other enterprise tools. Customer Data-Driven Decision Making: Gather insights from customers, Customer Success, and Sales teams to improve onboarding integrations. Analyze data pipeline performance and work on optimization strategies. Cross-Team Collaboration: Partner with engineering, customer success, and support teams to define product requirements. Ensure seamless handoff of new features and integration capabilities to internal teams customers. Technical Understanding Execution: Work closely with engineers to build low-code/no-code self-serve integration tools. Hands-on involvement in API design, data flows, and debugging integration issues. Optimize Customer Onboarding Automation: Drive adoption of self-serve integrations to reduce manual work for customers. Identify automation opportunities to improve onboarding speed and reduce engineering dependencies. What We re Looking For: 2+ years of software development experience (mandatory) Strong technical background in APIs, integrations, or data engineering Excellent analytical skills - ability to interpret data customer insights to make decisions Proactive problem solver with a strong bias for action Experience working with cross-functional teams (engineering, CS, support, sales) Familiarity with iPaaS tools (Workato, Mulesoft, Zapier) is a plus Bonus (Nice-to-Have) MBA or prior product management experience in B2B SaaS Experience with CcaaS, CRM, or data pipeline integrations Worked on self-serve platforms or developer tools Why Join Us Be at the forefront of AI-powered customer experience solutions Work on cutting-edge integrations automation that scale across enterprises Own and shape high-impact self-serve initiatives Collaborate with top engineers AI experts Grow fast in a high-ownership product role

Level AI is revolutionizing customer experience with cutting-edge AI-driven solutions for enterprises. The Customer Engineering team plays a crucial role in building scalable, self-serve integrations and onboarding frameworks, ensuring seamless data flow between CcaaS, CRM, and other enterprise systems. About the Role - We are looking for a Product Manager (PM) / Associate Product Manager (APM) to drive innovation in our iPaaS and self-serve integrations . This role is ideal for someone with a strong technical background (software development experience required) who can work with engineers closely and prioritize customer needs. What You ll Do: Drive Self-Serve Integration Strategy: Define and execute the roadmap for Level AI s integration platform (iPaaS) . Work with engineering teams to build scalable, reusable connectors for CRMs, telephony, and other enterprise tools. Customer Data-Driven Decision Making: Gather insights from customers, Customer Success, and Sales teams to improve onboarding integrations. Analyze data pipeline performance and work on optimization strategies. Cross-Team Collaboration: Partner with engineering, customer success, and support teams to define product requirements. Ensure seamless handoff of new features and integration capabilities to internal teams customers. Technical Understanding Execution: Work closely with engineers to build low-code/no-code self-serve integration tools. Hands-on involvement in API design, data flows, and debugging integration issues. Optimize Customer Onboarding Automation: Drive adoption of self-serve integrations to reduce manual work for customers. Identify automation opportunities to improve onboarding speed and reduce engineering dependencies. What We re Looking For: 2+ years of software development experience (mandatory) Strong technical background in APIs, integrations, or data engineering Excellent analytical skills - ability to interpret data customer insights to make decisions Proactive problem solver with a strong bias for action Experience working with cross-functional teams (engineering, CS, support, sales) Familiarity with iPaaS tools (Workato, Mulesoft, Zapier) is a plus Bonus (Nice-to-Have) MBA or prior product management experience in B2B SaaS Experience with CcaaS, CRM, or data pipeline integrations Worked on self-serve platforms or developer tools Why Join Us Be at the forefront of AI-powered customer experience solutions Work on cutting-edge integrations automation that scale across enterprises Own and shape high-impact self-serve initiatives Collaborate with top engineers AI experts Grow fast in a high-ownership product role

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, youll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilitiesJoin us! Competencies : Python, Django, Relational database understanding (viz: PostgreSQL, SQL), ETL, Database design, Strong experience in designing REST APIs, Cache, Redis, Celery, CI/CD, GCP, Kubernetes and Docker. Responsibilities Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience. Ability to design and code the right solutions starting with broadly defined problems. Drive best practices and engineering excellence. Work with other team members to develop the architecture and design of new and current systems. Work in an agile environment to deliver a high-quality Product. Requirements Qualification: B.E/ B.Tech/M.E/M.Tech from tier 1 Engineering institutes with relevant work experience with a top technology company. Minimum 3-5 years of backend experience. Experience in at least one higher-level language, preferably Python. Experience in Django is highly desirable. Good understanding of relational databases, data management, and REST API design. Some machine learning experience in the context of NLP would be preferable. Excellent problem-solving skills. Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases. Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate. To learn more visit : https://thelevel.ai/ Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai / Our AI platform : https: / / www.youtube.com / watchv=g06q2V_kb-s

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, youll work on high-impact projects shaping the future of AI-driven enterprise applications alongside experts from Amazon, Facebook, Google, and more. At Level AI, expect a dynamic journey of fun, learning, and growth. Ready to redefine possibilitiesJoin us! Competencies : Python, Django, Relational database understanding (viz: PostgreSQL, SQL), ETL, Database design, Strong experience in designing REST APIs, Cache, Redis, Celery, CI/CD, GCP, Kubernetes and Docker. Responsibilities Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience. Ability to design and code the right solutions starting with broadly defined problems. Drive best practices and engineering excellence. Work with other team members to develop the architecture and design of new and current systems. Work in an agile environment to deliver a high-quality Product. Requirements Qualification: B.E/ B.Tech/M.E/M.Tech from tier 1 Engineering institutes with relevant work experience with a top technology company. Minimum 3-5 years of backend experience. Experience in at least one higher-level language, preferably Python. Experience in Django is highly desirable. Good understanding of relational databases, data management, and REST API design. Some machine learning experience in the context of NLP would be preferable. Excellent problem-solving skills. Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases. Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate. To learn more visit : https://thelevel.ai/ Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai / Our AI platform : https: / / www.youtube.com / watchv=g06q2V_kb-s

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. Position Overview : We are looking for a Lead Software Engineer to help raise the engineering bar for the entire technology stack at Level AI, including applications, platform and infrastructure. They will actively collaborate with team members and the wider Level AI engineering community to develop highly scalable and performant systems. They will be a technical thought leader who will help drive solving complex problems of today and the future by designing and building simple and elegant technical solutions. They will coach and mentor junior engineers and drive engineering best practices. They will actively collaborate with product managers and other stakeholders both inside and outside the team. Competencies : Large Scale Distributed systems, Search (such as Elasticsearch), High scale messaging systems (such as Kafka), Real time Job Queues, High throughput and Low latency systems, Python, Django, Relational databases (such as PostgreSQL), data modeling, DB query Optimization, Caching, Redis, Celery, CI/CD, GCP, Kubernetes, Docker. Responsibilities - Develop and execute the technical roadmap to scale Level AI s technology stack. Design and build highly scalable and low latency distributed systems to process large scale real time data. Drive best-in class engineering practices through the software development lifecycle. Drive operational excellence for critical services that need to have high uptime. Collaborate with a variety of stakeholders within and outside engineering to create technical plans to deliver on important business goals, and lead the execution of those. Stay up to date with the latest technologies and thoughtfully apply them to Level AI s tech stacks. Requirement - Qualification: B.E/B.Tech/M.E/M.Tech/PhD from tier 1/2 Engineering institutes with relevant work experience with a top technology company. 5+ years of Backend and Infrastructure Experience with strong track record in development, architecture and design Hands on experience with large scale databases, high scale messaging systems and real time Job Queues. Experience navigating and understanding large scale systems and complex code-bases, and architectural patterns. Experience mentoring and providing technical leadership to other engineers in the team. Nice to have: Experience with Google Cloud, Django, Postgres, Celery, Redis. Some experience with AI Infrastructure and Operations. Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate. Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai / Our AI platform : https: / / www.youtube.com / watchv=g06q2V_kb-s