Level Ai

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. Key Responsibilities : Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs. Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues. Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients. Identify opportunities for upselling and cross-selling our solutions to existing clients. Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions. Requirements : Bachelors degree in Computer Science, Information Systems related field OR equivalent experience 2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations Strong technical background with a good understanding of SaaS platforms, APIs and cloud services. Excellent project management skills with the ability to juggle multiple projects simultaneously. Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders. Exceptional organizational and problem-solving skills. Strong communication skills in English (both written and verbal). Comfortable working PST hours Optional Requirements : Familiarity with common CRM integrations such as Salesforce and Zendesk. Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. We are a fast-growing startup looking for a top-notch QA engineer with a proven track record of building test automation for an enterprise product. You will be at the core of every new feature, every product decision, and every touchpoint of our users. You will directly work with a small, experienced team of technologists to identify and solve a new set of problems. Our team is composed of leaders from Amazon Alexa, Zoho, Facebook, and other tech companies. If you are a problem solver and enjoy thinking creatively, you would love to be on this team!! Well love to explore more about you if you have Product expert with deep understanding of all user scenarios. Work cross functionally to gather input on test scenarios. Define, develop and implement test requirements for product features. Assess overall product quality and define a strategy to deliver high-quality features. Develop new automated tests to reduce time to release product features. Developing framework to do load and stress testing of features. Plan, execute, monitor, and validate testing processes. Supporting manual functional testing such as creating and executing test cases when required. Developing new builds and release pipelines. Designing and executing tools and scripts to develop multiple product versions. Maintaining and evaluating tools supporting process automation for product release. Correcting build errors and maintaining formal release records to track release content Wed love to explore more about you if you have 3+ years of experience working as a Quality Engineer with Automation and Manual Testing. Strong understanding of programming language(python). Experience with Web application standards and API. Strong knowledge of SaaS model/cloud-delivered application testing. Good understanding of Database concepts. Experience with Test and defect management tools. Excellent analytical and program solving skills, excellent written and oral communication, self-starter, and highly motivated.

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. We are a fast-growing startup looking for a top-notch QA engineer with a proven track record of building test automation for an enterprise product. You will be at the core of every new feature, every product decision, and every touchpoint of our users. You will directly work with a small, experienced team of technologists to identify and solve a new set of problems. Our team is composed of leaders from Amazon Alexa, Zoho, Facebook, and other tech companies. If you are a problem solver and enjoy thinking creatively, you would love to be on this team!! AI adoption is not optionalit’s foundational to how we work, learn, and build better. Your responsibilities at Level AI include, but are not limited to Product expert with deep understanding of all user scenarios. Work cross functionally to gather input on test scenarios. Define, develop and implement test requirements for product features. Assess overall product quality and define a strategy to deliver high-quality features. Develop new automated tests to reduce time to release product features. Developing framework to do load and stress testing of features. Plan, execute, monitor, and validate testing processes. Supporting manual functional testing such as creating and executing test cases when required. Developing new builds and release pipelines. Designing and executing tools and scripts to develop multiple product versions. Maintaining and evaluating tools supporting process automation for product release. Correcting build errors and maintaining formal release records to track release content Continuously explore, adopt, and leverage AI tools and techniques to improve engineering workflows, code quality, testing, and delivery speed. We'd love to explore more about you if you have 5+ years of experience working as a Quality Engineer with Automation and Manual Testing. Strong understanding of programming language(python). Experience with Web application standards and API. Strong knowledge of SaaS model/cloud-delivered application testing. Good understanding of Database concepts. Experience with Test and defect management tools. Excellent analytical and program solving skills, excellent written and oral communication, self-starter, and highly motivated.

Level AI is a Series B funded Mountain View, CA-based startup innovating in the Voice AI space. We are backed by top VCs, technologists from Silicon Valley, and industry experts. We are on a mission to revolutionize the customer sales experience for businesses. We are innovating in speech AI, NLP/NLU, and information retrieval systems to bring customers and businesses closer to one another.Our vision is to leverage AI and build tools that transform and elevate businesses. As our first focus, we have chosen to help contact centers achieve truly high standards through real-time quality assurance and agent assistance. As one of the critical members of the Level team your work will be new and of the highest impact to shape the future of AI in businesses. You will directly work with a small experienced team of technologists to identify and solve a new set of problems. The team has experience from Amazon Alexa, Facebook, and other leading AI organizations. You will have the freedom to pave a new path to achieve our mission. Roles and Responsibilities : Leads important, impactful, time-sensitive efforts to identify new business strategies and opportunities (e.g., new business models, growth initiatives, cost reduction strategies). Manages complex strategic, organizational, and operational initiatives. Leads end-to-end growth marketing initiatives, including digital campaign strategy, execution, measurement, and optimization. Conducts market research and competitive analysis to inform go-to-market planning, ICP segmentation, and channel prioritization. Develops scalable frameworks and automation to drive efficiency and prepare for broader strategic projects. Partners with business leaders in creating strategic initiatives and securing budgets for plans and projects on a wide range of strategic issues, including risk management and implementation tactics. Influences management by presenting compelling analyses and recommendations that build the business case for new strategic initiatives Requirements : 3+ years of relevant work experience in business strategy (Experience in technology and SaaS preferred). MBA or relevant bachelors from top tier colleges. Must have professional experience in business strategy, growth strategy and management or growth marketing role. Hands on experience in B2B growth marketing with familiarity in martech tools is a strong plusHave an extreme bias towards action.Solutions orientated within a high-energy and fast-paced work environment. Exceptional customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features. Possess excellent written, verbal and interpersonal communication skills.

Responsibilities: * Collaborate with cross-functional teams on execution * Define product strategy & roadmap * Measure success through analytics * Manage product lifecycle from ideation to retirement

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. Position Overview : We are looking for a Lead Software Engineer to help raise the engineering bar for the entire technology stack at Level AI, including applications, platform and infrastructure. They will actively collaborate with team members and the wider Level AI engineering community to develop highly scalable and performant systems. They will be a technical thought leader who will help drive solving complex problems of today and the future by designing and building simple and elegant technical solutions. They will coach and mentor junior engineers and drive engineering best practices. They will actively collaborate with product managers and other stakeholders both inside and outside the team. Competencies : Large Scale Distributed systems, Search (such as Elasticsearch), High scale messaging systems (such as Kafka), Real time Job Queues, High throughput and Low latency systems, Python, Django, Relational databases (such as PostgreSQL), data modeling, DB query Optimization, Caching, Redis, Celery, CI/CD, GCP, Kubernetes, Docker. Responsibilities - Develop and execute the technical roadmap to scale Level AI s technology stack. Design and build highly scalable and low latency distributed systems to process large scale real time data. Drive best-in class engineering practices through the software development lifecycle. Drive operational excellence for critical services that need to have high uptime. Collaborate with a variety of stakeholders within and outside engineering to create technical plans to deliver on important business goals, and lead the execution of those. Stay up to date with the latest technologies and thoughtfully apply them to Level AI s tech stacks. Requirement - Qualification: B.E/B.Tech/M.E/M.Tech/PhD from tier 1/2 Engineering institutes with relevant work experience with a top technology company. 5+ years of Backend and Infrastructure Experience with strong track record in development, architecture and design Hands-on experience with large-scale databases, high-scale messaging systems and real time Job Queues. Experience navigating and understanding large scale systems and complex code-bases, and architectural patterns. Experience mentoring and providing technical leadership to other engineers in the team. Google pub-sub along with kafka in the queues part Flask, FastAPI, Django Auto-Scaling in distributed systems Nice to have: Experience with Google Cloud, Django, Postgres, Celery, Redis. Some experience with AI Infrastructure and Operations. Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate. To learn more visit : https://thelevel.ai/ Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai / Our AI platform : https: / / www.youtube.com / watchv=g06q2V_kb-s

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. Position Overview : We are looking for a Lead Software Engineer to help raise the engineering bar for the entire technology stack at Level AI, including applications, platform and infrastructure. They will actively collaborate with team members and the wider Level AI engineering community to develop highly scalable and performant systems. They will be a technical thought leader who will help drive solving complex problems of today and the future by designing and building simple and elegant technical solutions. They will coach and mentor junior engineers and drive engineering best practices. They will actively collaborate with product managers and other stakeholders both inside and outside the team. Competencies : Large Scale Distributed systems, Search (such as Elasticsearch), High scale messaging systems (such as Kafka), Real time Job Queues, High throughput and Low latency systems, Python, Django, Relational databases (such as PostgreSQL), data modeling, DB query Optimization, Caching, Redis, Celery, CI/CD, GCP, Kubernetes, Docker. Responsibilities - Develop and execute the technical roadmap to scale Level AI s technology stack. Design and build highly scalable and low latency distributed systems to process large scale real time data. Drive best-in class engineering practices through the software development lifecycle. Drive operational excellence for critical services that need to have high uptime. Collaborate with a variety of stakeholders within and outside engineering to create technical plans to deliver on important business goals, and lead the execution of those. Stay up to date with the latest technologies and thoughtfully apply them to Level AI s tech stacks. Requirement - Qualification: B.E/B.Tech/M.E/M.Tech/PhD from tier 1/2 Engineering institutes with relevant work experience with a top technology company. 5+ years of Backend and Infrastructure Experience with strong track record in development, architecture and design Hands-on experience with large-scale databases, high-scale messaging systems and real time Job Queues. Experience navigating and understanding large scale systems and complex code-bases, and architectural patterns. Experience mentoring and providing technical leadership to other engineers in the team. Google pub-sub along with kafka in the queues part Flask, FastAPI, Django Auto-Scaling in distributed systems Nice to have: Experience with Google Cloud, Django, Postgres, Celery, Redis. Some experience with AI Infrastructure and Operations. Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate. Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai / Our AI platform : https: / / www.youtube.com / watchv=g06q2V_kb-s

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people whove worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. What you ll get to do at Level AI (and more as we grow together) Drive product impact by proposing and conducting quantitative research into key user behaviors and trends Conduct in-depth analysis and build statistical models to identify trends and key drivers that inform important decisions made by the user. Data analysis to identify common trends Based on analysis, propose enhancements for automation pipelines. Review the output of AI models to improve performance by identifying common usage gaps Optimise AI model performance through effective prompt engineering techniques. Establish automated model performance improvement pipelines through prompt engineering. Responsible for generating, testing, evaluating, and curating high-quality, diverse, and representative data (including synthetic) for AI model development, training, and performance. Analyse model performance by diving into user feedback data and product usage reports. Suggest ways to improve product usage by specifically targeting each group of users and also feature. Create a business analysis report weekly. Define and monitor key metrics; investigate changes in metrics. Driven to continuously learn and adapt. Wed love to explore more about you if you have Bachelors degree or above with a good academic background. 1-2 years of full-time work experience as an AI Analyst. A highly resourceful individual who is looking to grow in the SaaS AI field. Experience in Python (Pandas, Matplotlib, NumPy) is a must. Experience in SQL is a must. Experience with Prompt Engineering is a plus. Familiarity with Classical ML Models (scikit-learn) and Deep Learning (Hugging Face, PyTorch) is a plus. Experience with Data Engineering is a plus. Employing test findings to do Statistical analysis and improve models. Knowledge of common metrics for evaluation of ML models is a plus. We offer market-leading compensation, based on the skills and aptitude of the candidate. Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai /

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people whove worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. What you'll get to do at Level AI (and more as we grow together) Drive product impact by proposing and conducting quantitative research into key user behaviors and trends Conduct in-depth analysis and build statistical models to identify trends and key drivers that inform important decisions made by the user. Data analysis to identify common trends Based on analysis, propose enhancements for automation pipelines. Review the output of AI models to improve performance by identifying common usage gaps Optimise AI model performance through effective prompt engineering techniques. Establish automated model performance improvement pipelines through prompt engineering. Responsible for generating, testing, evaluating, and curating high-quality, diverse, and representative data (including synthetic) for AI model development, training, and performance. Analyse model performance by diving into user feedback data and product usage reports. Suggest ways to improve product usage by specifically targeting each group of users and also feature. Create a business analysis report weekly. Define and monitor key metrics; investigate changes in metrics. Driven to continuously learn and adapt. Wed love to explore more about you if you have Bachelors degree or above with a good academic background. 1-2 years of full-time work experience as an AI Analyst. A highly resourceful individual who is looking to grow in the SaaS AI field. Experience in Python (Pandas, Matplotlib, NumPy) is a must. Experience in SQL is a must. Experience with Prompt Engineering is a plus. Familiarity with Classical ML Models (scikit-learn) and Deep Learning (Hugging Face, PyTorch) is a plus. Experience with Data Engineering is a plus. Employing test findings to do Statistical analysis and improve models. Knowledge of common metrics for evaluation of ML models is a plus. We offer market-leading compensation, based on the skills and aptitude of the candidate. To learn more visit : https://thelevel.ai/ Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai /

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. Key Responsibilities : Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs. Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues. Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients. Identify opportunities for upselling and cross-selling our solutions to existing clients. Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions. Requirements : Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience 2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations Strong technical background with a good understanding of SaaS platforms, APIs and cloud services. Excellent project management skills with the ability to juggle multiple projects simultaneously. Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders. Exceptional organizational and problem-solving skills. Strong communication skills in English (both written and verbal). Comfortable working PST hours Optional Requirements : Familiarity with common CRM integrations such as Salesforce and Zendesk. Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect, Five9 and Genesys.

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people whove worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. Roles and Responsibilities : Assist in the development and implementation of business strategies and plans. Conduct market research and competitive analysis to inform strategic decisions. Support important, impactful, time-sensitive efforts to identify new business strategies and opportunities (e.g., new business models, growth initiatives, cost reduction strategies). Manages complex strategic, organizational, and operational initiatives. Assist in the management of projects to ensure timely delivery within scope and budget. Oversees significant research and analysis efforts to demonstrate value delivery and ROI. Influences management by presenting compelling analyses and recommendations that build the business case for new strategic initiatives. Collaborate with internal teams and stakeholders to align strategic initiatives with business objectives. Requirements : 2+ years of relevant work experience in business strategy (Experience in technology and SaaS preferred). MBA or relevant bachelors from top tier-I/II colleges. Hands on experience with data analysis Must have professional experience in business strategy, product strategy and management or product analytical role. Have an extreme bias towards action. Solutions orientated within a high-energy and fast-paced work environment. Exceptional customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features. Possess excellent written, verbal and interpersonal communication skills. Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai / Our AI platform : https: / / www.youtube.com / watchv=g06q2V_kb-s

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people whove worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us. Roles and Responsibilities : Assist in the development and implementation of business strategies and plans. Conduct market research and competitive analysis to inform strategic decisions. Support important, impactful, time-sensitive efforts to identify new business strategies and opportunities (e.g., new business models, growth initiatives, cost reduction strategies). Manages complex strategic, organizational, and operational initiatives. Assist in the management of projects to ensure timely delivery within scope and budget. Oversees significant research and analysis efforts to demonstrate value delivery and ROI. Influences management by presenting compelling analyses and recommendations that build the business case for new strategic initiatives. Collaborate with internal teams and stakeholders to align strategic initiatives with business objectives. Requirements : 2+ years of relevant work experience in business strategy (Experience in technology and SaaS preferred). MBA or relevant bachelors from top tier-I/II colleges. Hands on experience with data analysis Must have professional experience in business strategy, product strategy and management or product analytical role. Have an extreme bias towards action. Solutions orientated within a high-energy and fast-paced work environment. Exceptional customer experience intuition; demonstrated success in creating innovative and user-friendly products and customer-facing features. Possess excellent written, verbal and interpersonal communication skills. To learn more visit : https://thelevel.ai/ Funding : https: / / www.crunchbase.com / organization / level-ai LinkedIn : https: / / www.linkedin.com / company / level-ai / Our AI platform : https: / / www.youtube.com / watchv=g06q2V_kb-s

Data Modelling: Skilled in designing data warehouse schemas (e.g., star and snowflake schemas), with experience in fact and dimension tables, as well as normalization and denormalization techniques. Data Warehousing & Storage Solutions : Proficient with platforms such as Snowflake, Amazon Redshift, Google BigQuery, and Azure Synapse Analytics. ETL/ELT Processes : Expertise in ETL/ELT tools (e.g., Apache NiFi, Apache Airflow, Informatica, Talend, dbt) to facilitate data movement from source systems to the data warehouse. SQL Proficiency : Advanced SQL skills for complex queries, indexing, and performance tuning. Programming Skills : Strong in Python or Java for building custom data pipelines and handling advanced data transformations. Data Integration : Experience with real-time data integration tools like Apache Kafka, Apache Spark, AWS Glue, Fivetran, and Stitch. Data Pipeline Management : Familiar with workflow automation tools (e.g., Apache Airflow, Luigi) to orchestrate and monitor data pipelines. APIs and Data Feeds : Knowledgeable in API-based integrations, especially for aggregating data from distributed sources. Responsibilities - Design and implement analytical platforms that provide insightful dashboards to customers. Develop and maintain data warehouse schemas, such as star schemas, fact tables, and dimensions, to support efficient querying and data access. Oversee data propagation processes from source databases to warehouse-specific databases/tools, ensuring data accuracy, reliability, and timeliness. Ensure the architectural design is extensible and scalable to adapt to future needs. Requirement - Qualification: B.E/B.Tech/M.E/M.Tech/PhD from tier 1 Engineering institutes with relevant work experience with a top technology company. 3+ years of Backend and Infrastructure Experience with a strong track record in development, architecture and design. Hands-on experience with large-scale databases, high-scale messaging systems and real-time Job Queues. Experience navigating and understanding large scale systems and complex code-bases, and architectural patterns. Proven experience in building high-scale data platforms. Strong expertise in data warehouse schema design (star schema, fact tables, dimensions). Experience with data movement, transformation, and integration tools for data propagation across systems. Ability to evaluate and implement best practices in data architecture for scalable solutions. Nice to have: Experience with Google Cloud, Django, Postgres, Celery, Redis. Some experience with AI Infrastructure and Operations.

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role: As a Solutions Architect, you will serve as a technical escalation point and subject matter expert for both the Customer Delivery team and the Sales team. You will help both customers and prospects see how the Level AI platform can be configured and integrated with their systems to achieve their business goals.You will be responsible for understanding the architecture of the Level AI platform and how it can be integrated with different varieties of systems. Key Responsibilities : Clearly communicate Level AI s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience s technical expertise. Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities. Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI. Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations. Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based)Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI s solutions. Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity. Understand clients technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needsCollaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients . Requirements : Bachelors degree in Computer Science, Information Systems related field OR equivalent experience 3+ years of experience in a hands on technical role 1+ years of experience in development, integration engineering, or SaaS/cloud-hosted solutions. Strong technical background with experience interacting with APIs and using cloud servicesExperience with integrating with CRMs such as Salesforce Ability to translate complex concepts into actionable items to non-technical stakeholdersStrong communication skills in English (both written and verbal). Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challengesProficiency in programming languages such as Python and JavaScript for process automation. Excellent troubleshooting, problem-solving, and analytical skills. Quick learner who can rapidly adapt to new software, including Level AI and industry-specific tools used by customers. Comfortable working in US hours Optional Requirements : Familiarity with intent-based and generative artificial intelligenceExperience with Telephony Systems such as AWS Connect, Five9 and Genesys.

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role: As a Solutions Architect, you will serve as a technical escalation point and subject matter expert for both the Customer Delivery team and the Sales team. You will help both customers and prospects see how the Level AI platform can be configured and integrated with their systems to achieve their business goals.You will be responsible for understanding the architecture of the Level AI platform and how it can be integrated with different varieties of systems. Key Responsibilities : Clearly communicate Level AI s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience s technical expertise. Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities. Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI. Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations. Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based)Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI s solutions. Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity. Understand clients technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needsCollaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients . Requirements : Bachelors degree in Computer Science, Information Systems related field OR equivalent experience 3+ years of experience in a hands on technical role 1+ years of experience in development, integration engineering, or SaaS/cloud-hosted solutions. Strong technical background with experience interacting with APIs and using cloud servicesExperience with integrating with CRMs such as Salesforce Ability to translate complex concepts into actionable items to non-technical stakeholdersStrong communication skills in English (both written and verbal). Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challengesProficiency in programming languages such as Python and JavaScript for process automation. Excellent troubleshooting, problem-solving, and analytical skills. Quick learner who can rapidly adapt to new software, including Level AI and industry-specific tools used by customers. Comfortable working in US hours Optional Requirements : Familiarity with intent-based and generative artificial intelligenceExperience with Telephony Systems such as AWS Connect, Five9 and Genesys.