About Signalmash Signalmash is a fast-moving CPaaS company solving complex messaging and voice challenges for modern SaaS platforms. We play where Twilio left off—better support, more transparency, fewer headaches. If you've ever cursed at bad docs, a support bot, or missing call logs, you'll love it here. What You’ll Do You're the Zoho whisperer. You'll own, build, and integrate the entire Zoho One stack into a seamless growth engine for marketing, sales, ops, and support. You’ll make Zoho play nicely with our APIs and tools, and automate everything except lunch. Your Daily Playground Zoho Stack Mastery – CRM, Desk, Forms, Bookings, SalesIQ, Flow, Campaigns, Analytics. Deluge. API & Webhook Integrations – Connect Zoho to internal and external systems. Sales & Marketing Automation – Set up email cadences, CRM logic, enrichment workflows, and funnel optimization. Data Enrichment Tools – Leverage platforms like Apollo, LinkedIn, Clearbit, etc. for contact and company insights. Cold Email & Outreach – Set up, manage, and measure outbound marketing tools with deliverability and compliance in mind. Digital Marketing – Drive integrations for SEO tools, paid media tracking, attribution models, and lead source analytics. AI & Scripting – Build smart triggers, auto-replies, lead scoring, and more using LLMs, custom scripts, and APIs. Workflow Automation – Zapier, Zoho Flow, or raw Python—whatever gets the job done and scales. Documentation & Support – Be the person future-you thanks for writing it all down. What You Bring 4+ years of hardcore Zoho experience (no dabblers, please). Fluency in REST APIs, webhooks, OAuth , and JSON payloads. Proficiency in Python , JavaScript , or equivalent scripting (i.e. Deluge). Experience with date enrichment platforms like LinkedIn, Apollo.io. Hands-on execution of cold email , outbound marketing, and email hygiene best practices. Strong grasp of SEO , Google Ads , meta pixel , attribution, and lead tracking. Solid understanding of LLMs/AI tools , prompt engineering, or using APIs like OpenAI, Claude, etc. Comfortable working US hours (PST/EST overlap). Clear, professional English —written and spoken. Ability to work remotely. Nice-to-Haves Past work with CPaaS tools : Twilio, Twilio Flex, SignalWire, or—bonus—Signalmash. Experience with WordPress, Zoho Sites, or custom landing pages. Familiar with low-code tools like Zapier, Make, Tray.io, or n8n. Zoho certifications (we won’t cry if you don’t have one, but still). We’re Not Looking For Recruiters or “agencies". This is a full time direct job. Folks who say "AI experience" but mean “asked ChatGPT once.” Must be able to speak professional co Compensation Pay will be based on experience, skillset, and just how much magic you can bring. Full-time role with long-term potential. $1,000 - $3,000 a month plus quarterly bonus based on OKR's. How to Apply 📧 Send your resume to careers@signalmash.com 📹 Include a short video (under minutes) telling us why you're the one. We care more about substance than polish. ✉️ Subject: Zoho Architect – [Your Name] – No Recruiters
📍 Remote (India) | M–F, 6:00 AM–2:00 PM PT 🚨 Important — How to Apply We use LinkedIn screening questions to quickly identify qualified candidates, but you will not be considered unless you also email us your application and short video (see “To Apply” below). You may DM us on LinkedIn to confirm you’ve sent it. ✅ Quick Fit Check — Apply Only if You Can Say “Yes” to All Do you have 2–5 years of experience managing technology-focused projects (not coding, but organizing and delivering them)? Have you managed projects in SaaS, CPaaS, AI, automation, or similar tech-enabled industries, including using workflow tools such as Zoho Flow, Zapier, or n8n ? Have you organized and run Agile ceremonies, sprint planning, and milestone tracking ? Are you confident speaking and writing in English quickly, clearly, and professionally with U.S.-based clients and teams? Are you currently located in India ? If you can’t say “Yes” to all of the above, this role isn’t the right fit. About Us At Signalmash, we’re turning the company into an AI-first, fully automated business — eliminating repetitive, low-value work so our people can focus on high-impact human connection. Next, we’ll package that expertise into a professional services practice, helping clients do the same. We’re a small, high-output team (15 ops employees + 30 software devs in India) where every person matters. No politics. No endless layers of approval. Just real impact. Who We’re Looking For We need an early-career, digital-native project manager who thrives in fast-moving environments, embraces constant change, and uses tech to make work faster and smarter. If you’ve never used ChatGPT or built a process in a no-code tool, stop reading now. If you’re a corporate PM who lives by Gantt charts from 1998, also stop reading. We want someone who: Has 2–5 years’ experience managing technology-focused projects — not coding, but keeping teams aligned and projects moving. Keeps teams organized, stakeholders focused, and deadlines met without drowning in bureaucracy. Can hold even senior stakeholders accountable to agreed workflows. Is curious, creative, and willing to trade corporate stability for a role where your work changes the company’s trajectory. The Role As our Technical Project Manager for AI-First Transformation, you will: Drive both internal automation projects and client implementations from kickoff to completion. Work closely with our Automation Architect to turn strategy into actionable sprints, deliverables, and outcomes. Be the process enforcer — making sure everyone follows the playbook and meets milestones. Keep communication flowing between engineers, leadership, clients, and vendors. What You’ve Done Managed projects in SaaS, CPaaS, AI, automation, or similar tech-enabled industries. Used automation/workflow tools (Zoho Flow, Zapier, n8n, or similar) to connect systems and improve processes — no coding required. Organized and run Agile ceremonies, sprint planning, and milestone tracking without turning them into time-wasting rituals. Created clear documentation, checklists, and QA/UAT sign-off steps to ensure launches actually work — and enforced their use. (Bonus) Led client workshops or trainings that helped non-technical users adopt new tools or processes. Tools You’ll Use Here We currently use: Project Management: Zoho Projects, ClickUp, Jira Docs & Collaboration: Notion, Google Docs Automation: Zoho Flow, Zapier, n8n CRM & Outreach: Zoho CRM, Apollo.io Communication: Slack We’re also streamlining our tool stack — part of your role will be helping decide what stays and what goes. Why Join Us? Your ideas will shape the playbook for an AI-first organization. You’ll work directly with the CEO and leadership — not buried under middle management. You’ll have the freedom to experiment and the expectation to deliver. When we win, you’ll have been a critical part of the reason why. Compensations & Growth This is a full-time role with a competitive base salary for the Indian market, plus performance-based bonuses. We’re an early-stage, bootstrapped startup — which means: We pay fairly, but we’re not competing with Big Tech base salaries. The upside is in the growth : as we scale, your role, impact, and earning potential scale with it. Every team member here is in a position to directly shape our success — and share in the rewards when we win. If you’re looking for corporate stability and predictable annual raises, this isn’t for you. If you want real influence, rapid growth, and meaningful upside , you’ll fit right in. To Apply Send us: Your resume + a one-page summary of a past technical project you managed (especially involving automation or AI) and the tools/processes you used. A short video (max 5 minutes) answering: a) A project where you enforced processes across a team — challenges & results. b) A hobby or passion outside of work and how it shapes the way you lead or collaborate. 📩 Email to careers@signalmash.com ⚠️ If you don’t send the video, we’ll assume you didn’t read this and used AI to apply. We’ll delete your submission.
???? Remote (India) | MF, 6:00 AM2:00 PM PT ???? Important How to Apply We use LinkedIn screening questions to quickly identify qualified candidates, but you will not be considered unless you also email us your application and short video (see To Apply below). You may DM us on LinkedIn to confirm youve sent it. ? Quick Fit Check Apply Only if You Can Say Yes to All Do you have 25 years of experience managing technology-focused projects (not coding, but organizing and delivering them) Have you managed projects in SaaS, CPaaS, AI, automation, or similar tech-enabled industries, including using workflow tools such as Zoho Flow, Zapier, or n8n Have you organized and run Agile ceremonies, sprint planning, and milestone tracking Are you confident speaking and writing in English quickly, clearly, and professionally with U.S.-based clients and teams Are you currently located in India If you cant say Yes to all of the above, this role isnt the right fit. About Us At Signalmash, were turning the company into an AI-first, fully automated business eliminating repetitive, low-value work so our people can focus on high-impact human connection. Next, well package that expertise into a professional services practice, helping clients do the same. Were a small, high-output team (15 ops employees + 30 software devs in India) where every person matters. No politics. No endless layers of approval. Just real impact. Who Were Looking For We need an early-career, digital-native project manager who thrives in fast-moving environments, embraces constant change, and uses tech to make work faster and smarter. If youve never used ChatGPT or built a process in a no-code tool, stop reading now. If youre a corporate PM who lives by Gantt charts from 1998, also stop reading. We want someone who: Has 25 years experience managing technology-focused projects not coding, but keeping teams aligned and projects moving. Keeps teams organized, stakeholders focused, and deadlines met without drowning in bureaucracy. Can hold even senior stakeholders accountable to agreed workflows. Is curious, creative, and willing to trade corporate stability for a role where your work changes the companys trajectory. The Role As our Technical Project Manager for AI-First Transformation, you will: Drive both internal automation projects and client implementations from kickoff to completion. Work closely with our Automation Architect to turn strategy into actionable sprints, deliverables, and outcomes. Be the process enforcer making sure everyone follows the playbook and meets milestones. Keep communication flowing between engineers, leadership, clients, and vendors. What Youve Done Managed projects in SaaS, CPaaS, AI, automation, or similar tech-enabled industries. Used automation/workflow tools (Zoho Flow, Zapier, n8n, or similar) to connect systems and improve processes no coding required. Organized and run Agile ceremonies, sprint planning, and milestone tracking without turning them into time-wasting rituals. Created clear documentation, checklists, and QA/UAT sign-off steps to ensure launches actually work and enforced their use. (Bonus) Led client workshops or trainings that helped non-technical users adopt new tools or processes. Tools Youll Use Here We currently use: Project Management: Zoho Projects, ClickUp, Jira Docs & Collaboration: Notion, Google Docs Automation: Zoho Flow, Zapier, n8n CRM & Outreach: Zoho CRM, Apollo.io Communication: Slack Were also streamlining our tool stack part of your role will be helping decide what stays and what goes. Why Join Us Your ideas will shape the playbook for an AI-first organization. Youll work directly with the CEO and leadership not buried under middle management. Youll have the freedom to experiment and the expectation to deliver. When we win, youll have been a critical part of the reason why. Compensations & Growth This is a full-time role with a competitive base salary for the Indian market, plus performance-based bonuses. Were an early-stage, bootstrapped startup which means: We pay fairly, but were not competing with Big Tech base salaries. The upside is in the growth : as we scale, your role, impact, and earning potential scale with it. Every team member here is in a position to directly shape our success and share in the rewards when we win. If youre looking for corporate stability and predictable annual raises, this isnt for you. If you want real influence, rapid growth, and meaningful upside , youll fit right in. To Apply Send us: Your resume + a one-page summary of a past technical project you managed (especially involving automation or AI) and the tools/processes you used. A short video (max 5 minutes) answering: a) A project where you enforced processes across a team challenges & results. b) A hobby or passion outside of work and how it shapes the way you lead or collaborate. ???? Email to [HIDDEN TEXT] ?? If you dont send the video, well assume you didnt read this and used AI to apply. Well delete your submission. Show more Show less
Signalmash Position Overview We're seeking a versatile Support & Product Manager to own the Signalmash product experience from end to end. This hybrid role combines product management, technical documentation, customer support, and hands-on problem-solving to ensure our CPaaS platform delivers exceptional value to customers. Key Responsibilities Product Ownership Own all Signalmash products and services with primary focus on CPaaS UI and API Drive product strategy and roadmap in collaboration with engineering and leadership Monitor product performance, user feedback, and market trends to inform product decisions Prioritize features and improvements based on customer needs and business impact Documentation & Knowledge Management Create and maintain comprehensive documentation for all features and capabilities Update documentation promptly when new features are released or deprecated Develop and maintain API documentation, integration guides, and best practices Ensure documentation is clear, accurate, and accessible to technical and non-technical users Customer Education Create explainer videos demonstrating product features and use cases Develop and maintain FAQ resources addressing common questions and scenarios Design tutorials and quick-start guides for new users Build a knowledge base that empowers customers to self-serve Support Operations Provide and manage Level 1 (L1) and Level 2 (L2) technical support Triage and escalate Level 3 (L3) issues to engineering teams with proper context Manage support ticket queue, ensuring timely responses and resolution Track support metrics and identify opportunities for process improvement Serve as the bridge between customers and the product/engineering teams AI Support Management Train and maintain Signalmash AI support bots Continuously improve bot responses based on customer interactions Expand bot capabilities to handle more complex support scenarios Monitor bot performance and user satisfaction Technical Contributions Use coding/scripting skills to troubleshoot customer issues Create scripts and tools to improve support efficiency Understand API functionality to assist with integration questions Reproduce and document technical issues for engineering escalation Required Qualifications Product Management Experience 2-4 years in product management, preferably in SaaS or communications platforms Experience with API products and developer-facing tools Strong understanding of product lifecycle management Technical Skills Coding or scripting experience (Python, JavaScript, or similar) Comfortable working with APIs and understanding technical documentation Ability to troubleshoot technical issues and replicate bugs Basic understanding of web technologies and communication protocols Support & Operations Experience managing support queues and ticket systems (Zendesk, Intercom, etc.) Proven track record of delivering excellent customer support Understanding of support tier escalation processes Experience with support metrics and SLA management Communication & Documentation Exceptional written communication skills Experience creating technical documentation and user guides Ability to explain complex technical concepts to non-technical audiences Video creation and editing skills (screen recording, basic editing) AI/Automation Experience training or managing AI chatbots or support automation Understanding of natural language processing and bot training methodologies Familiarity with AI support platforms Preferred Qualifications Experience with CPaaS platforms (Twilio, Vonage, Bandwidth, etc.) Background in telecommunications or messaging services SQL knowledge for data analysis Experience with customer success or account management Familiarity with developer communities and technical evangelism Key Competencies Customer-Centric Mindset : Deep empathy for user needs and pain points Technical Aptitude : Comfortable in technical environments and quick to learn Ownership Mentality : Takes initiative and drives projects to completion Adaptability : Thrives in fast-paced environments with changing priorities Problem-Solving : Analytical approach to identifying and resolving issues Communication : Clear communicator across technical and business audiences Detail-Oriented : Maintains high standards for accuracy and completeness What Success Looks Like First 30 Days : Master Signalmash products, establish support processes, audit existing documentation First 90 Days : Improve support response times, launch first set of explainer videos, enhance AI bot capabilities First 6 Months : Reduce L3 escalations by 30%, build comprehensive knowledge base, contribute to product roadmap First Year : Establish Signalmash as leader in customer support, drive product improvements based on customer insights, create scalable support infrastructure Why Join Signalmash? Own meaningful impact on product direction and customer experience Work at the intersection of product, support, and technology Opportunity to shape the role and build processes from the ground up Direct influence on company success through customer satisfaction and product excellence Location : [Remote/India] Reports To : [VP of Product / Head of Operations] Salary Range : [Competitive based on experience] To Apply : Please submit your resume along with loom video to careers@signalmash.com Resume 2 minute loom video: "Why this job is a good fit?" Please answer all LinkedIN questions.
Director of Software Development & AI Signalmash | Remote (India): Hours: Split Shift / US mornings. | Occasional US Travel. About Signalmash We're a fast-moving CPaaS and AI communications company based in Lake Oswego, Oregon, helping businesses cut through telecom red tape with powerful communications APIs backed by real human support. We're building AI that makes communications smarterfrom intelligent routing and fraud prevention to automated customer engagement. The Opportunity We're seeking an ambitious, hands-on technical leader to establish and scale our AI engineering practice in India. This is a ground-floor opportunity to shape the future of AI-powered communications at a global scale. You'll serve dual roles: deep technical architect driving our cutting-edge CPaaS AI vision, and engineering leader building our India subsidiary from the ground up. What You'll Do AI Technical Leadership Partner with US leadership to define and implement our next-generation AI vision for CPaaS Design scalable AI architectures leveraging MCP Servers, RAG systems, and cutting-edge LLMs Stay on the bleeding edge of AI/ML developments, including agentic coding and autonomous systems Write production-ready code, conduct rigorous reviews, and set high engineering standards Optimize costs across AI infrastructure, LLM APIs, and cloud resources Engineering Management & Team Building Lead outsourced development teams in India, ensuring quality and timely delivery Execute strategic roadmap to hire and scale an internal engineering team Bridge communication between US leadership, product teams, and India-based developers Define MLOps standards for deployment, monitoring, and continuous improvement What We're Looking For Required Experience 7+ years in hands-on software engineering and technical leadership (SaaS/PaaS/CPaaS preferred) Deep, production-grade experience integrating LLMs, RAG frameworks, and AI infrastructure Strong full-stack engineering proficiency with demonstrated architectural expertise Hands-on MLOps experience in high-traffic production environments Proven success managing outsourced development teams and writing technical specifications Understanding of modern development paradigms including agentic coding methodologies Fluent professional English for executive-level communication Location Requirements Based in India with ability to travel to US occasionally Application Process To be considered, submit to [HIDDEN TEXT] : Resume detailing your technical and leadership experience 90-second Loom video introducing yourself and explaining why you're ideal for this role Answer all LinkedIn screening questions when applying through this posting Why Join Signalmash This is your chance to build something from the ground up. You'll place AI at the core of a global CPaaS platform, lead a team you hire yourself, and work on cutting-edge problems that impact how businesses communicate worldwide. If you're highly ambitious, mission-driven, and thrive on technical challenges at rapid scale, let's talk. Ready to apply Email your materials to [HIDDEN TEXT]