Onboarding Specialist

As an experienced Customer Onboarding/product implementation specialist, you will be responsible for onboarding customers and providing enterprise-level technical support. Your role will involve gathering requirements via various communication channels and ensuring the best-in-class implementation of the product. **Role Overview:** You will serve as the primary contact for customers during project implementations, displaying a high sense of urgency and ownership. Building and managing strong relationships with clients and internal stakeholders will be a key aspect of your role. **Key Responsibilities:** - Manage all technical aspects of project implementation from kick-off to Go-Live, including scoping and change request management. - Collaborate with project sponsors and stakeholders to define project goals, requirements, planning, tracking, and timely delivery. - Conduct pre-kick-off and kick-off meetings to establish project plans, milestones, and expectations with customers. - Lead the development and implementation of plans and programs to meet project goals. - Monitor project progress daily, report status to senior management and stakeholders, and manage communication and risk management plans. - Coordinate with customers and internal teams to adjust work/change as needed due to scope changes. - Recommend product enhancements and opportunities to the Product Management team. - Collaborate with sales, implementation services, and SI partners for customer engagements. - Work closely with Customer Success Manager for proper handover after Go-Live. - Be a trusted advisor to customers and demonstrate a growth mindset. **Qualifications:** - 2 to 5 years of experience in the software/tech industry. - Experience in SaaS product implementation is preferred. - Basic front-end programming skills (HTML5, JavaScript, jQuery) are beneficial. - Understanding of technology stack, programming concepts, and integrations with cloud systems. - Hands-on experience with configuring SaaS products like Zoho, Zendesk, Keka, Servicenow is a plus. - Fast learner with good communication and written skills. - Willingness to work in Europe shift and on cross-functional teams. - Ability to understand customer requirements and provide solutions effectively. - Possess soft skills to interact with customers via phone or video calls. If there are any additional details about the company in the job description, kindly provide them for a more comprehensive job description.,