39 Customer Onboarding Jobs

About the team: Govt 3P team takes care of government PG Accounts Pan India and Telco business (both On-Us and Off-Us). The team takes care of entire end-to-end onboarding; customer management; query/concerns resolution and growing business on PG Model. About the Role: 1. Grow Distribution and Market share in the assigned area of operations. 2. Visibility Accountability through Extensive QR Deployment and Collateral Placement. 3. Identify and Recruit the sales team to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span, and geographies for TLs. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in a market where sales & usage are done regularly 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. Expectations/ Requirements 1. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 2. Skilled in coaching and mentoring, a quick learner who grasps and puts into application newly learned ideas and concepts. Superpowers/ Skills that will help you succeed in this role: 1. Self-starters, who can take ownership and are comfortable navigating ambiguity, will be an ideal fit. 2. Passionate about working in a fast-growing firm. 3. Articulate complex solutions to novice customers. 4. Good sales and negotiation skills. Experience in quota-driven sales is a must. 5. Experience in payments and finance is a plus - though not mandatory. Education: Graduation/ Post Graduation preferred.

MaintWiz is calling Business Analysts who have delivered requirements related documentation for SaaS products. Selected candidates will be working in Plant Maintenance and Industrial Asset Management. Gather and document business requirements by working closely with customers, product managers, and technical teams. Analyze maintenance workflows, asset hierarchies, and reliability practices to identify product and process improvement opportunities. Translate functional needs into structured specifications, user stories, and wireframes for product development. Conduct competitor benchmarking and industry research to guide product strategy and feature development. Support customer onboarding and adoption by creating process maps, documentation, and training inputs. Collaborate with QA and development teams to validate feature implementation aligns with business intent. Use data analytics to derive insights on asset performance, work order efficiency, and user behavior. Act as a domain expert in maintenance and reliability, with a strong grasp of engineering fundamentals and operational challenges. Exposure to AI based tools to improve productivity and speed-to-market Proficiency in English, Hindi and one Regional Language Required

Roles & Responsibilities: Customer Onboarding & Support: Act as the primary point of contact for new customer onboarding, ensuring a seamless process from start to finish. Ensure that all customer information is complete and accurate , proactively following up with customers and account owners when data is incomplete. Assist customers with onboarding them as a vendor in their system, ensuring all necessary steps are completed efficiently. Coordinate with cross-functional teams (e.g., finance, legal, IT) to gather required documents and information such as W-9 forms , bank letters , and other necessary onboarding materials. Communicate with the billing and invoice delivery team to capture purchase order (PO) and/or invoice delivery requirements (e.g., specific portals, delivery methods). Stakeholder Collaboration & Process Management: Collaborate proactively with customers and cross-functional teams to identify and address any bottlenecks impacting the onboarding experience. Monitor the setup progress of accounts and provide clear guidance on the next steps to both customers and internal teams. Continuously improve onboarding processes by identifying inefficiencies and developing creative solutions to enhance the customer experience. Customer Experience & Performance: Demonstrate a track record of meeting objectives , embracing new challenges, and ensuring customer satisfaction throughout the onboarding journey. Focus on delivering a fantastic customer experience , communicating clearly, and effectively managing multiple tasks while maintaining attention to detail. Analyze and creatively solve problems, ensuring customer needs are addressed promptly and efficiently. Operational Responsibilities: Solve routine problems largely through precedent and referring to general guidelines. Interact primarily with your own team and direct supervisor . Work with moderate levels of instruction on daily tasks and detailed instructions for new assignments. Make decisions that impact your own work, ensuring individual contribution to team success. Be an individual contributor within a team, focusing on a predetermined and focused scope of work . Shift Work: Be aware that this role may require working in rotational shifts to accommodate various customer needs and time zones. Professional & Technical Skills: Strong Communication Skills : Both verbal and written communication skills are essential for interacting with customers, stakeholders, and internal teams. Analytical Thinking : Ability to analyze situations, identify issues, and come up with creative solutions to resolve onboarding challenges. Time Management : Ability to prioritize, multitask, and manage your time effectively in a fast-paced environment. Attention to Detail : Strong focus on ensuring accuracy and completeness in all customer information and documentation. Process Improvement : Passionate about identifying inefficiencies and finding ways to improve processes to enhance customer experience. Experience Requirements: Proven customer service or customer onboarding experience is preferred. Ability to manage multiple tasks and deadlines in a fast-paced environment. Experience working with cross-functional teams and navigating internal systems to gather required information. Previous experience with invoicing and billing systems (such as handling POs or invoices) is a plus. Comfortable working in rotational shifts as required by the role.

Position: Solution Engineer Experience: 5+ years Location: Bengaluru Skills: Excellent problem-solving and troubleshooting skills. Excellent English communication skills (written and verbal), with the ability to clearly explain technical concepts to both technical and non-technical, internal and external audiences. Ability to work independently as well as collaboratively in a team environment. Customer facing experience Preferred Skills: Familiarity with cloud platforms such as AWS, Azure, or GCP. Knowledge of CI/CD pipelines and version control systems (e.g., Git). Understanding of enterprise authentication protocols (e.g., SSO, OAuth, LDAP).

Travel Requirement: Up to 50% (Field Visits Required) Gender Preference: Male candidates only iSource Services is hiring for one of their client for the position of Healthcare Sales Executive. About the Role: The role involves planning and executing marketing campaigns, onboarding clients, and meeting sales targets. The ideal candidate will be fluent in English and Marathi/Hindi, comfortable with field travel, and experienced in sales or app promotion. Key Responsibilities: Plan and execute targeted marketing campaigns to promote the pharmaceutical app Conduct field visits to generate quality leads and onboard new clients (doctors, chemists, distributors) Manage key client accounts, documentation, and vendor coordination Collaborate with internal teams to align sales and marketing strategies Maintain strong client relationships and act as a primary point of contact Provide feedback from the field to improve marketing initiatives Meet or exceed monthly sales and user onboarding targets Qualifications: Gender: Male candidates only Fluent in English and Marathi/Hindi Proven experience in field sales or digital marketing Bachelors Degree in Marketing, Business, IT, Engineering, or related field 24 years of experience in mobile app marketing, online sales, or IT product growth roles Willing to travel for client meetings, field visits, and marketing activations.

Shift and schedule Day shift Monday to Friday Job Summary Outmarch is a fast-growing retail startup searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. Were specifically looking for a customer success specialist who will roll up their sleeves and lead a team from inside the trenches. As a key member of our leadership team, you will help craft the companys customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. Objectives of this Role: Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisor relationship to help drive continued value of our products and services. Maintain and develop customer success strategies and best practices, as well as customer support content. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learning. Maintain existing customer success metrics and data as directed. Responsibilities: Owns the overall relationship with customers. Builds relationships with customers to become a trusted advisor, oversee adoption of Outmarch products and services, and continually promote best practices. Accelerate the contract renewal process and ensure customer satisfaction. Manage customer onboarding process. Own the quality of product and provide feedback to the development team. Build test plans to ensure product test coverage. Help troubleshoot product issues. Create and update Customer Success Playbooks. Actively monitor implementation success, identify areas for improvement, and strategize with leadership and cross functional teams advocating for the customer. Accurately maintain a forecast of renewals and a dashboard of customer status. Answers, evaluates and prioritizes incoming telephone & email requests. Resolve conflicts and provide solutions to customers promptly. Assist in driving cross-departmental resolution handling to prevent larger issues. Collaborates with sales staff to ensure growth attainment and increased footprint. Work with marketing and sales staff to gather data elements for sales enablement content. Qualifications: Bachelors degree 1+ years prior experience in renewals, account management, customer success, or another client-facing role in a software company, preferably Software as a Service (SaaS)` Strong oral and written communication skills. Strong leadership skills Ability to handle a heavy workload and multiple projects with frequent interruptions. Prior experience communicating and strategizing with stakeholder level primary contacts. Must be comfortable working in a fast-growing startup SaaS environment. Experience working with cross-functional teams (e.g. Sales, Engineering, Marketing, Services) Strong attention to detail and time management Why you should apply: A great team-oriented environment. The freedom to be creative and make a difference. As a key member of the team, you will directly help shape the future of retail solutions. You will be surrounded by passionate entrepreneurs who have lots of experience in solving real-world problems! Were a small, tight-knit team doing big things. We value the curiosity to learn more, and the ability to solve hard problems. We reward innovation, creativity, initiative, and teamwork Schedule: Day shift Application Question(s): This is an in-office role based in Nal Stop, Karve Nagar, Pune. Are you willing to commute to the office ? We work 5 days a week - Monday to Friday. Experience: customer success: 1 year (Required) B2B: 1 year (Required)

Job Title: Business Analyst / Associate Project Manager (3 - 4 Years Experience) Location: Pune, Maharashtra, India (Work from Office Only) Company Overview: Baxture Technologies is a global software development and consulting firm specializing in delivering modular, intelligent, and customer-centric digital solutions. With a focus on digital transformation, Baxture offers services ranging from UI/UX design, product engineering, QA & software testing, DevOps, cloud infrastructure, to software maintenance. Our mission is to provide automated software solutions that reduce operating costs, boost productivity, and drive business value across various industries, including e-commerce, healthcare, education, real estate, hospitality, and travel. Position Summary: We are seeking a dynamic and detail-oriented Business Analyst / Associate Project Manager with 3 - 4 years of experience in the IT SaaS industry. The ideal candidate will be responsible for bridging the gap between our technical teams and clients, ensuring seamless project execution, and delivering high-quality solutions that align with client requirements and business objectives. Key Responsibilities: Project Coordination & Delivery: Collaborate closely with Development, QA, Data Migration, Project Management, and Support teams to ensure timely completion of project deliverables. Work with tight SLAs to address and resolve production and customer-reported issues promptly. Handle multiple projects simultaneously, ensuring priorities are balanced and deliverables are met. Client Communication & Stakeholder Management: Provide regular updates to clients on project progress, risks, and mitigation plans. Participate in Scrum of Scrums and other project-related meetings to communicate project status and dependencies. Coordinate effectively with cross-functional teams to ensure alignment and transparency. Customer Onboarding & Migration: Lead the onboarding of new customers to existing SaaS products, managing the transition from legacy applications smoothly and efficiently. Understand client needs and ensure their seamless integration with our platforms. Timeline & Planning: Develop realistic project plans and timelines in alignment with business objectives and customer expectations. Ensure commitments are met and timelines are honored by proactively managing risks and dependencies. Business Analysis & Technical Acumen: Leverage strong technical and analytical skills to understand the product and its ecosystem. Act as a Business Analyst when required, engaging directly with clients to gather requirements, analyze gaps, and propose effective solutions. Create clear and comprehensive documentation, including requirements, user stories, process flows, and acceptance criteria. Continuous Improvement & Best Practices: Identify process bottlenecks and propose improvements for increased efficiency and effectiveness. Promote best practices in project management and software delivery, contributing to a culture of continuous improvement. Reporting: This role will report to the Project Manager and work closely with project stakeholders to ensure alignment with project goals and client expectations. Qualifications: MBA from a reputed college/university. 3 - 4 years of experience as an Associate Project Manager, or Business Analyst in the IT SaaS industry. Solid understanding of Agile and Scrum methodologies. Proven ability to manage multiple projects and coordinate cross-functional teams. Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills for client and team interactions. Technical aptitude to understand software products and contribute to product discussions. Experience with tools such as Jira, Confluence, or other project management and collaboration tools is a plus. Why Join Baxture Technologies: Opportunity to work on innovative SaaS products that impact clients across various industries. Collaborative and supportive team environment that fosters professional growth. Engage in a culture that values respect, competence, customer-centricity, and quality. Competitive compensation and benefits package.

We are looking for a dynamic and results-driven Business Development Manager to join our team. The ideal candidate will have a strong background in selling modern workspace solutions, with a focus on Microsoft products and services. This role requires someone who is proactive, has a solid database of potential customers, and is passionate about helping Small and Medium Businesses (SMBs) transition to the cloud, adopt modern workspace solutions, and renew existing contracts. The candidate should be capable of driving new business opportunities and nurturing existing relationships. ________________________________________ Key Responsibilities: Lead Generation & Prospecting: o Identify and prospect new SMB customers to introduce Microsoft Modern Workspace solutions (Microsoft 365, Teams, OneDrive, etc.). o Use your existing database, industry knowledge, and market research to develop a strong sales pipeline. o Qualify inbound and outbound leads and initiate contact through phone, email, and networking channels. Customer Acquisition & Sales: o Develop and execute a sales strategy to acquire new SMB customers and achieve sales targets. o Understand customer needs and pain points related to modern workspace solutions and effectively position Microsoft products to address them. o Present and demo Microsoft Modern Workspace offerings, ensuring clients understand the value and benefits of cloud migration and collaboration tools. Customer Onboarding & Migration Support: o Work closely with SMBs to support their transition and migration to Microsofts modern workspace platform, ensuring a smooth onboarding experience. o Collaborate with technical teams to provide assistance with migration and adoption plans for customers. Renewals & Upsell Opportunities: o Engage with existing customers to ensure timely renewals and explore additional opportunities for upselling additional services or products. o Provide post-sales support to maintain and enhance customer relationships. Relationship Management: o Cultivate and maintain strong relationships with key stakeholders within customer organizations, including decision-makers and IT teams. o Act as a trusted advisor for customers to maximize the value they get from their Microsoft workspace solutions. Market Research & Reporting: o Stay up-to-date with industry trends, product updates, and competitor activities to better position Microsofts Modern Workspace solutions. o Report on sales pipeline, progress against targets, and customer feedback to senior management. ________________________________________ Skills & Qualifications: Experience: o 2-3 years of proven experience in sales or business development, with a strong focus on selling modern workspace solutions (preferably Microsoft 365 suite) to SMBs. o Experience with cloud technologies, IT solutions, or digital transformation in SMB environments is highly preferred. Database & Lead Generation: o Solid understanding of sales processes, including lead generation, prospecting, qualification, and closing. o A well-established database of SMB contacts and leads in the Microsoft ecosystem. Technical Knowledge: o Familiarity with Microsoft Modern Workspace solutions such as Microsoft 365, Microsoft Teams, SharePoint, OneDrive, and other collaboration tools. o Ability to communicate technical concepts in a simple and customer-friendly way. Customer-Centric Mindset: o Strong customer service and relationship management skills with a focus on long-term success. o Ability to understand SMB challenges and align Microsoft solutions to meet business needs. Communication & Negotiation Skills: o Excellent communication skills, both written and verbal, with the ability to present and negotiate effectively at all levels. o Ability to handle objections and engage customers with a consultative sales approach. Self-Motivated & Goal-Oriented: o Strong drive to meet and exceed sales goals and performance metrics. o A self-starter with the ability to work independently, as well as part of a team. Educational Background: o Bachelor's degree in Business, Marketing, Information Technology, or a related field (preferred but not mandatory). ________________________________________ What We Offer: Competitive salary and performance-based incentives. Opportunity to work with cutting-edge Microsoft technologies. Dynamic and collaborative work environment. Professional development and career growth opportunities. Health benefits and other employee perks.

We are looking for a skilled Financial Consulting Supervisor to join our team in Bengaluru. The ideal candidate will have 5-10 years of experience in Oracle NetSuite implementation and onboarding, with a strong background in financial management and technology consulting. Roles and Responsibility Lead the implementation and onboarding of new clients within the RSM Accounting Financial Consulting (AFC) practice. Design solutions in connection with the implementation of the FaaS-AFC technology stack, including NetSuite, BILL, Tallie, and BlackLine. Provide technical support to end-users to resolve issues with Oracle NetSuite use, including escalation through proper channels within RSM and with Oracle NetSuite support. Define and document repeatable methodologies with appropriate tools and templates that can be leveraged for future projects. Continuously identify opportunities to enhance the customer onboarding experience and collaborate with team members to implement improvements. Optimize use of Oracle NetSuite system through business process evaluation, procedure development, and system process flow and requirements analysis. Collaborate with cross-functional teams throughout the implementation project to achieve business goals, including Project Management team, AFC technology support team, AFC client accounting team, and other lines of business within RSM. Perform other duties/projects as required. Job Requirements Bachelor's degree in accounting, finance, MIS, or IT. At least 5 years of Oracle NetSuite experience in either an IAP or VAR practice. Experience leading implementations of Oracle NetSuite. Oracle NetSuite SuiteFoundation Certified and Oracle NetSuite Certified Administrator. Expertise in process analysis and redesign of business processes. Excellent communication and presentation skills. Strong time management and organizational skills with sensitivity to timeframes, budgets, and outcomes across multiple clients and projects. Ability to prioritize and stay organized/focused in a dynamic, multi-tasking environment with competing demands. Strong technology skills and ability to quickly learn and use new technology software applications. Dedication to lifelong learning, including staying abreast of best practices in financial management enabled by technology. Strong Microsoft Office skills. Oracle NetSuite Certified ERP Consultant is preferred. Oracle NetSuite Certified Financial User is preferred. Experience with SuiteScript and SuiteCommerce is preferred. Experience with NetSuite OneWorld, Advanced Revenue Management, and Inventory Management is preferred. Experience with BILL, Tallie, BlackLine is preferred. Experience in a public accounting firm, consulting firm, or other professional services environment is preferred. Experience in an outsourced accounting role is preferred. CA, CPA, MBA Finance is preferred.

Position: Senior Region Focus: PAN India Work Location: Bangalore Working Hours: Aligned to Normal business hours About LeadSquared LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 2000 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rated Product on G2Crowd, GetApp and TrustRadius Professional Services @ LeadSquared At LeadSquared, the PS team works with the sales team to build solutions for our customers and own the implementation and onboarding of new clients. The team is super critical as it directly impacts revenue and customer satisfaction. If you love to interact with customers globally and solve their problems with your expertise in solutioning and implementation, then you should certainly join this team! The Role: Understand customers business needs and devise appropriate solutions using LeadSquared Understand the software and tools ecosystem of the Customer and come up with the best possible ways of connecting LeadSquared to them Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within the promised timeframe Be single point of contact for customer on implementation including any integrations for Healthcare Domain Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable Requirements: A bachelor's or master's degree in engineering or technology 4+ Years of mandatory experience in Implementation of world class products Ability to manage multiple clients and projects/tasks simultaneously Exceptional problem solving and solution skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understanding of unique features and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus Candidates with LeadSquared Admin Certification are preferred Why Should You Apply Fast paced environment Accelerated Growth & Rewards Easily approachable management Work with the best minds and industry leaders Flexible work timings Interested If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared.

Manager Product Support, Customer Support Location: Bangalore Reports to: Director - Product Support About LeadSquared: One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 4 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales at scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rated Product on G2Crowd, GetApp and TrustRadius Customer Support @ LeadSquared The Customer Support at LeadSquared is a critical element of our future success. It includes a long-run relationship, takes complete ownership with top-notch customer handling skills, technical understanding. If you love to interact with customers and solve their problems then you should certainly join this team! The Role: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared Ask customers targeted questions to quickly understand the root of the problem Resolving all customer issues in time bound manner Comply with the SLA for issue resolution Onboarding new customers: Providing Admin and User trainings etc. (over web and in-person) Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Work closely with technical teams to enhance the quality of existing products Manage and monitor customers expectations Help in keeping customers extremely satisfied and thereby contributing to customer retention Requirements: 9+ years of experience in supporting web based software platforms SaaS for North American customers Proven ability to troubleshoot software, understand customer requirements workflow and resolve more advanced issues working within escalation procedures Good understanding of API, Webhooks, Connectors Good to have the understanding on at least one of the programming languages (PHP, Java, Python) Operational support experience - the ability to capture the user environment during troubleshooting, work towards speedy and accurate resolutions for client issues Excellent problem-solving, strong written & verbal communication and documentation skills Obsessed with customer support and delighting the customers Must have mentored / managed a small team of product support engineers for North American customers Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools Need to work in the US time zone

Skills: Fin crime –KYC Experience: 2+ yrs Salary: Max 5.5 LPA Location: Chennai UK/US shift timing ( Night shift) Any UG Interview: Direct walk-in Regards, JS4u

Customer Support Lead Desired Profile Required: 6+ years of experience in Customer Account Management and Growth, Service and support. Should have excellent written and verbal communication, interpersonal and negotiation skills. Understanding about ERP/CRM software products, Saas, Cloud software is important. In depth knowledge and experience of Software Implementation /demonstration and training to the end users. Expert in handling customer queries, complaints, Wishlist. Strong team player, customer focussed and logical thinker. Key Roles & Responsibilities: New Customer onboarding, training and Go live. Growing Renewal/Retention, upselling and cross selling. Reduce customer churn with excellent customer management and support. Key point of contact for Sales and Customers during Onboarding and renewals process. Ensure desired outcomes are achieved for the customers and ensuring customer delight. Provide feedback and insights from customers to Management and other teams for improvements and increasing efficiency and productivity. Revenue generation through renewals, up sells, and cross sells and identifying new market areas. Must be excellent trouble shooter and comfortable in basic coding and resolving issues independently or with team as may be required. Track & monitor customer status, progress and growth. Create and share educational resources, training, Product demos and best practices. Having experience 4 years in account management and customer support primarily in SaaS products or services. Knowing the product in and out is crucial & Technical skills are important, as manager should know how to persuade customers to adopt new technologies or adjust the tool to their needs. Should be able to lead and coordinate with a team of Technical Support executives. Must be a go-getter and enthusiastic in working in start-up, driven and results oriented Culture.

Vehicle Assignment: Assist in allocating electric two-wheelers to customers and ensuring they are in optimal condition for use. Daily Service Monitoring: Support the monitoring of daily service activities, including routine inspections and maintenance checks on vehicles. Technician Coordination: Help manage technicians by allocating work based on service needs and ensuring timely completion. Customer Onboarding and Offboarding: Assist in the onboarding process for new customers and ensure a smooth offboarding experience when rentals are returned. Customer Issue Resolution: Provide excellent customer service by addressing rental inquiries and resolving any issues that arise, ensuring a positive experience. Inventory Management: Support inventory tracking and management, ensuring vehicle availability and coordinating replenishments when necessary. Battery Swapping Station Management: Assist in the management of battery swapping stations, ensuring they are stocked and operational. Fleet Coordination: Collaborate with the operations team to ensure the timely delivery and pickup of vehicles at designated locations. Compliance and Safety: Ensure compliance with safety regulations and company policies, maintaining cleanliness and organization at rental locations. Cross-Department Collaboration: Work with customer support and technical teams to address customer concerns and technical issues promptly

Develop and manage a portfolio of customer accounts Help customers realize value from their investment in IDfy products Educate the customer on using best practices, share industry benchmarks on key metrics Analyze customer usage data to improve product utilization Communicate with Product teams to provide the voice of the customer internally within IDfy Work closely with the Account Management team to unlock cross-sell and up-sell opportunities within each account Improve onboarding and technical integration processes Help customers get their top priority issues resolved swiftly by working with cross-functional teams within IDfy Track and improve key churn metrics, NPS, CSAT Manage the overall health of each customer account from go-live/onboarding onwards

MaintWiz is calling Mechanical Engineers who have worked in Core Industries and wanting Career Shift to IT industry. We are looking for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management. Key client-facing role with ownership of deliverables and KPIs Fully manage product implementations and customer onboarding Conduct regular product and project implementation reviews with customer team Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality Training of new and existing customer user groups Maintain customer new request pipeline and provide ETA for delivery Managing metrics on Project Delivery, Client Adoption & Engagement Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements Mining the account for more opportunities other plants & business units, new functionalities and new technology applications Billing and Collection follow up Develop user manuals for product functionality Provide pre-sales support for new prospect demos Proficiency in English, Hindi and one Regional Language Required

Job Description Principal Cloud Architect - Kerala: 1.Proven Experience in Designing and Leading Complex Solutions: (a). Demonstrated capability in creating large-scale, integrated systems that blend infrastructure, databases, middleware, and applications into cohesive, high-performance solutions. (b). Expertise in building scalable, secure, and resilient architectures tailored to business needs. (c). Familiarity with Oracle Database technologies and/or Exadata systems is highly preferred. (d). Exposure on leveraging ML/AI, Generative AI, Large Language Models (LLMs) to deliver business benefits, would be added advantage. 2.Customer Engagement & Business Acumen: A minimum of 15 years of overall technology experience, with at least 5 years in direct customer engagement or Presales roles. Proven capability to not only address technical needs but also align solutions with customer business goals, financial objectives, and strategic initiatives. 3.Solution Leadership & Scalability: Experience in designing and leading the implementation of scalable enterprise solutions, driving customer onboarding and long-term growth. Ability to conduct technical workshops, proofs of concept, and roadmap planning sessions to foster customer satisfaction and adoption. 4.Cross-Platform Flexibility & Adaptability: Background in working with one or more major cloud platforms (AWS, Azure, GCP), with the capability to quickly adapt to Oracle Cloud Infrastructure (OCI). Cloud certifications are a plus but not mandatory if there is demonstrated relevant experience. 5.Educational or Relevant Experience: Bachelors or Masters degree in Computer Science, Engineering, or a related field, or equivalent relevant experience. Candidates should demonstrate a balance of deep technical knowledge with strong business and commercial insight to effectively advise customers. Career Level - IC4 Responsibilities Engages with strategic customers, builds leadership relationships at multiple levels within organizations in order to design and implement solutions. Works directly with customers to gather requirements, develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting. Displays product/application understanding through highly customized presentation demonstrations to customers, and at conferences, and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Leading contributor, may provide direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. May interact with C level. Maintains expertise by staying current on emerging technologies.

Job Responsibilities: Driving requirement workshop Knowledge of Credit cards &Customer On boarding is must. Candidate should have BFSI domain knowledge Creating scope matrix, boundaries and assumption Responsible for creating FSD/BRD validation, Workflows, Process maps Responsible for reviewing the test cases, test scenarios to test requirement Responsible for reviewing UAT criteria and internal sign-off Reviewing tech specs mapping with FSD Reviewing API maps with FSD Responsible for establishing collaboration between all stakeholders for requirement Gathering and closure

Act as the primary point of contact for students regarding course details, schedules, and institute policies. Address student queries and concerns related to training, assignments, or administrative matters. Coordinate with trainers and management to schedule batches, classes, and exams. Ensure smooth execution of training sessions by maintaining attendance records. Notify students about any changes in class schedules or upcoming sessions. Regularly interact with students to keep them motivated and engaged. Conduct feedback sessions to improve training quality. Organize group discussions, communication skill sessions, and soft skills workshops. Organize guest lectures Manage event logistics, student participation, and follow-up activities. Maintain attendance records and track student progress. Report irregularities to faculty and management. Identify students who need additional support and arrange extra sessions if needed. Maintain student databases, registration records, and fee payment details. Assist in preparing reports related to student progress, feedback, and institute performance. Ensure compliance with institute policies and regulations. Act as a bridge between students, trainers, and the institutes management. Share student feedback with trainers for course improvement.

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate - Customer Success Management to join our fast-growing team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You'll make a difference: Reporting to the Senior Division Manager , as the Senior Associate - Customer Success Management you will be responsible for supporting our B2B Linens team to drive operational excellence in Laundryheap Linen services. Operating during EU and US markets, you will be responsible for addressing inquiries, resolving issues, and ensuring the smooth operation of our driver network. The job responsibilities include, but are not limited to: Customer Success: Ensure customer satisfaction by addressing inquiries and resolving issues promptly. Account Management: Oversee client accounts, manage receivables, and ensure accurate invoicing. Internal Cross-Team Liaison: Collaborate with various departments to escalate, resolve complex concerns, and improve processes. Account Performance Management: Monitor and analyze account performance to identify improvement opportunities and ensure service level adherence. New Customer Onboarding: Facilitate smooth onboarding of new customers, ensuring they understand company policies and services. Required Skills: Bachelor's Degree in a Relevant Field: Educational background that supports business administration or related areas. 3+ Years of Experience: Proven track record in similar roles, emphasizing customer success and account management. Excellent Communication & High English Proficiency: Strong skills in both written and spoken English; experience with email, chat, and voice processes in an international setting. Customer Success & Account Management Experience: Prior experience in delivering exceptional customer service with a focus on account management. Problem-Solving Attitude & Analytical Skills: A proactive, "to-do" mindset and robust analytical abilities to troubleshoot and resolve issues effectively. Work Schedule and Patterns: 9-hour shift (8 working hours + 1 hour break) 5 days a week: 2 week off rotational Office-based role Benefits: Night shift allowance Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Please complete the application form in our job portal via the link below. https://apply.workable.com/laundryheap-2/j/C6A6BF4398/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today!

Desired Profile: Educational Qualification Experience required: 1 MBA in Marketing, Business Administration or related field Working experience of around 10 - 12 years Knowledge of customer success best practices and industry trends Familiarity with the products/services being offered and the ability to understand customer needs within the context of those offerings Strong interpersonal and communication skills, with the ability to build rapport and foster relationships Demonstrated ability to manage multiple customer accounts and prioritize tasks effectively Responsibilities: Customer Relationship Management Build and maintain strong relationships with key stakeholders, serving as their trusted advisor Proactively engage with customers to understand their business objectives, challenges, and requirements Conduct regular check-ins to ensure customer satisfaction, address concerns, and provide support Customer Success Strategy Develop and execute customer success plans aligned with customer goals and objectives Collaborate with internal teams to identify opportunities for upselling and cross-selling Identify potential risks and challenges and proactively develop mitigation strategies. Onboarding and Adoption Facilitate the smooth onboarding process for new customers, ensuring a seamless transition and successful implementation

Skills : - 5 to 10 years of experience in consulting, deployment of customer onboarding or KYC solutions like Pega etc for Banks and Financial institutions - Experience in implementing Customer Onboarding / KYC solutions for global customers i.e. US, Europe, APAC - Technology Oriented Mindset - Keen on learning technology, ready to be hands on, ready to learn the technology configuration to understand the product - Fair understanding of BFSI Sector and Fintech Industry is good to have - Experience in global market or handling global customer will be preferred - Extremely good communication and writing skills - Efficient in creating presentation decks and proposal documents. Primary Responsibilities: - Product Positioning and Pitch to prospect Clients and Partners - Solution Demonstration to the key decision-makers and stakeholders - Mapping customer requirements with our products and services - Solutioning for customer problems and pitching the respective product/services - Managing Client Expectations and different teams in the client organizations - Creating Techno-commercial Proposals and Value Proposition documents - Perform the required Business Analysis, Requirement Gathering, and Scoping for techno commercial proposals - Create product pitch slides based for proposed solution and present it to the internal & external stakeholders - Work with the Project / Product teams to close the effort estimates, delivery timelines and Infra requirements - Work with Cross-functional teams to close Client's Technical, Functional, Compliance and Infosec requirements - Responsible for training Sales teams on the Product, Compliance, and Technology for the assigned use-case - Manage expectation of client in terms of timelines and new requests etc. - Liaison with the Product & Sales teams to deliver new product features and change request - Post Agreement Sign-off, handover the lead to the project and support team as per the SOP - Proposal and Scope of Work ownership - To get the SoW/ BRD/ Proposal and SLA Sign-off - Assist Sales in closing legal documents (Service Agreements, NDAs, InfoSec queries, and SLA agreements, etc.).

Customer Success Associate About Innvendt: Innvendts vision is to digitize the electrical stack. We achieve this by infusing existing electrical infrastructure with intelligence by using sensors and software. The core value proposition we deliver to our customers is to eliminate operational risk arising out of electrical infrastructure with real-time monitoring and workflow digitization. Innvendt is currently working with Global Fortune 500 & Forbes 2000 companies in Oil & Gas, Minerals, Energy, Pharma & Telecom About the role: You will be the champion of integrating value provided by our products into customer’s actual needs. Right from onboarding the customer onto the platform to creating use case write-ups that help them champion our product scale up within the organisation, will be your bread and butter. Website: https://innvendt.com In this role, you will: Onboard customers and increase engagement with our products. Facilitate training webinars and customer training sessions. Design, develop and deliver interactive product training in a variety of formats including video, e-learning, and virtual sessions for our customers. Work with cross-functional leaders and to deliver outcomes for our customers. Gather, analyse, and organise technical information from subject matter experts and product owners. Translate customer needs into technical/feature specifications for the hardware and software teams www.innvendt.com Identify and generate use-case write ups for customers based on the data acquired from their sites and help create a case to their management to scale up the product across the organization Minimum requirements for the role: A solid understanding of Electrical Infrastructure in Industrial settings with the ability to quickly learn new technologies. 3-4 years of experience in any large manufacturing industry as an Electrical maintenance, Earth pit Monitoring / Log Out and Tag Out (LOTO) and technical support will be an added advantage. Excellent written and oral communication skills with the ability to explain technical concepts using simple language. At least 1-2 years of experience creating use-case and learning materials and facilitating training in a technical/SaaS environment. A history of working cross-functionally on technical projects Educational Qualification MBA / PGDM (Marketing)/BBA/B tech *** Interested candidates can send the resumes to madan@innvendt.com or hr@innvendt.com *** Please share Your Resume with Mr. Madan Mohan C on - +91-9701531767 (WhatsApp) www.innvendt.com

Responsibilities: Review and verify billing data to ensure completeness and accuracy before invoicing. Update/correct Workday data as needed. Create accurate customer invoices in a timely manner based on client delivery team instructions. Finalize and distribute approved customer invoices. Internal Stakeholder Support, which involves closely working with the client delivery team to ensure accurate and timely billing for customer projects. Support client delivery team by doing research for client billing-related inquiries. Partner with the delivery team to provide timely resolution of client billing concerns. Maintain positive internal relationships through effective communication and meeting commitments. Review and understand key billing-related reports, both in Workday and Power BI. Prepare and deliver regular billing reports to internal customers. Resolve Workday billing-related issues documented as tickets in the firms internal ticketing system and collaborating with Internal Teams: Collaborate with the Customer Onboarding team to address customer set up issues in Workday. Work effectively with other Billing team members to cross-train on select tasks and provide needed coverage during team member absences. Requirements: Bachelor's degree in a relevant field (e.g. Accounting, Finance or Business) or 3-5 years of experience as a Billing Specialist. Experience in a professional services industry and Workday billing experience strongly preferred. Ability to work independently and under pressure in an accurate manner. Must possess problem solving and analytical skills to apply knowledge to practical situations and the ability to foresee problems and provide effective solutions. Excellent customer service skills with the ability to clearly communicate (both in writing and verbally) and work effectively with all levels of management and staff. Strong work ethic, attention to detail and respect for confidentiality. Excellent follow through and the ability to effectively prioritize work. Skills in MS Office, including Word, Excel, and Outlook Ability to work overtime as needed.

Key Responsibilities: Customer Onboarding & Data Management: Maintain and update the customer database in CRM software. Ensure accurate customer profiling, including preferences, order history, and communication records. Client Communication & Order Management: Act as the primary point of contact for customers regarding pricing, inquiries, and order updates. Ensure all queries and concerns are addressed within 24-48 hours. Provide weekly order status reports to clients. Sales Support & Coordination: Work closely with internal teams (Operations, Logistics, and Documentation) to ensure smooth execution of orders. Coordinate with finance for credit approvals, payment follow-ups, and invoicing . Monitor customer payment schedules and ensure timely follow-ups. Customer Satisfaction & Issue Resolution: Track customer feedback and complaints, ensuring resolution within agreed timelines. Maintain customer retention rate of 90%+ through proactive engagement.