84 Customer Onboarding Jobs

You have an exciting opportunity as a Regional Commercial Manager at Confidence Petroleum India Limited. As the Regional Commercial Manager, you will be responsible for managing all accounting transactions, regulating stock management, sending legal notices to customers with long outstanding dues, and onboarding new customers with proper agreements. To be successful in this role, you should have 5 to 8 years of experience, a graduation in commerce, and an MBA qualification. Fluency in English, Hindi, and the local language is preferred. Your salary range for this position is between 40,000 to 45,000 per month. Your primary responsibilities will include managing accounting transactions, regulating stock, sending legal notices to customers with outstanding dues, and onboarding new customers with proper agreements. You will also be responsible for planning daily routes, monitoring and managing stock, coordinating outstanding recovery, and stopping services for long dues. If you are interested in this position, please share your CV at 7875034811 or ruchitagolhar@confidencegroup.co. This is a full-time job with benefits such as Provident Fund and a yearly bonus. The work location is in person with day shifts required. Join Confidence Petroleum India Limited and take on the challenge of being a Regional Commercial Manager in the dynamic PCD DIRECT division.,

As the Head of Technical Onboarding at Amagi, you will play a crucial role in leading and managing the technical onboarding team to ensure a seamless integration and onboarding experience for our clients. Your deep expertise in media technology, including Amagi's products and video streaming technologies, will be instrumental in driving customer success and operational excellence. You will be responsible for providing guidance, mentorship, and support to the technical onboarding team, optimizing customer satisfaction and preventing escalations through continuous improvement practices. Collaboration with internal stakeholders such as engineering, product, sales, and peer groups will be essential in enhancing the onboarding workflow and delivering cutting-edge solutions in the fast-evolving media landscape. Staying updated on the latest trends and advancements in media technology, you will provide strategic insights and recommendations, integrating emerging technologies into the onboarding process to keep Amagi's solutions at the forefront of the industry. Acting as a technical liaison between clients and internal teams, you will build strong client relationships, ensuring a positive onboarding experience and successful implementation. Your role will also involve evaluating and refining the technical onboarding process, designing comprehensive training programs for clients, and fostering a culture of continuous learning within the technical onboarding team. Implementing quality assurance measures and establishing key performance indicators will be essential to monitor and measure the success of onboarding initiatives. The ideal candidate for this position will have at least 12 years of experience in the IT sector, with a minimum of 8 years in a customer delivery role and some experience in people management. Experience in running Agile projects, leadership in technical onboarding within the media technology or streaming industry, and a deep understanding of media technology, streaming protocols, and video delivery are key requirements. Excellent communication and customer handling skills, the ability to motivate and develop a highly technical team, and strong project management capabilities are essential for success in this role.,

Roles & Responsibilities: Customer Acquisition Acquire new Savings Account (SA) customers from the designated segment and generate referrals from the assigned catchment area Ensure sourcing of quality SA accounts in alignment with the bank's product mix, customer segments, and constitution guidelines Customer Onboarding & Activation Provide proper guidance to customers regarding product features, required documentation, and account usage Ensure account opening within defined TAT and M+1 activation by encouraging repeat funding and business transactions Facilitate customer familiarization with branch services, relationship managers, and digital banking processes Drive proactive registration and activation of customers for direct banking channels Market Scoping & Feedback Support the Catchment Sales Leader (CSL) in catchment mapping and opportunity scoping Provide regular feedback on customer needs, competitor benchmarking, and market trends Target Achievement & Sales Quality Meet and exceed monthly new customer acquisition targets by understanding and analyzing customers transaction banking needs Maintain compliance with internal sales processes, selling norms, and guidelines prescribed by regulators Ensure quality sourcing in line with bank policy and adherence to KYC and AML norms

Role & Responsibilities: Team Management Lead and supervise a team of Video KYC Officers to ensure achievement of performance targets Monitor daily operational metrics including call volumes and verification quality Coach and mentor team members to drive performance improvement and ensure adherence to compliance standards Operational Efficiency Ensure smooth and accurate execution of Video KYC processes with minimal errors Optimize resource allocation to effectively manage volume fluctuations and peak loads Compliance & Quality Control Ensure KYC processes comply with RBI regulations and internal bank policies Conduct periodic quality checks and internal audits to identify and mitigate risks and potential frauds Customer Experience Drive superior onboarding experience for customers during Video KYC interactions Address and resolve escalations or service-related issues in a timely manner Reporting & MIS Prepare and submit regular reports (daily/weekly) on productivity, quality, TAT, and compliance metrics Highlight trends, operational risks, and exceptions to senior management for prompt action Training & Development Organize regular training sessions for the team on KYC regulations, video verification tools, and soft skills Ensure upskilling of team members to keep pace with changing compliance and technology requirements

You will be responsible for leading and delivering the Customer Onboarding Project across the Bank and integrating it with relevant Core Banking Systems. Your role will involve overseeing the entire onboarding process to ensure a seamless experience for customers. This will include collaborating with various teams within the organization to implement and execute the project successfully. Additionally, you will need to stay updated on industry trends and best practices to enhance the onboarding process and drive customer satisfaction. Your efforts will play a crucial role in improving the overall customer experience and strengthening the relationship between the Bank and its customers.,

You will be joining Hobnob Realtech, a prominent real estate company headquartered in Jaipur and established by Ankit Sachdeva in 2020. We specialize in offering a diverse range of premium properties, including luxury flats, commercial spaces, and Coworking spaces. Our reputation is built on our commitment to quality, transparency, and ensuring customer satisfaction. At Hobnob Realtech, we assist our clients in finding their dream homes, ideal office spaces, or lucrative investment opportunities. Additionally, Hobnob Coworks, our coworking space division, caters to a wide spectrum of clients, from startups to large enterprises. In this role as a full-time Coworking Sales Specialist based in Jaipur, you will play a crucial part in driving sales, managing client relationships, and delivering exceptional customer service. Your daily responsibilities will involve identifying and pursuing sales leads, overseeing client accounts, conducting tours of coworking spaces, and facilitating the onboarding process for new members. Moreover, you will be responsible for educating clients on the features and advantages of our workspaces, as well as collaborating with the marketing team to formulate effective sales strategies. To excel in this role, you should possess strong communication and customer service skills, along with a solid understanding of sales and sales management practices. Experience in training and customer onboarding, coupled with excellent interpersonal and relationship-building abilities, will be highly beneficial. The ability to work autonomously and as part of a team is essential, while prior experience in the real estate or coworking industry would be advantageous. A Bachelor's degree in Business, Marketing, or a related field is preferred.,

As a Customer Relationship Officer (CRO) at our organization, your primary focus will be on managing and enhancing our MSME, Home Loan, Business Loan, and LAP portfolio. Your role will involve hands-on experience in loan sourcing, customer onboarding, and relationship management within the financial services sector. Your key responsibilities will include sourcing and acquiring customers for LAP, MSME, Home Loans, and Business Loans through field visits, references, and local marketing activities. It will also involve understanding customer requirements, offering suitable financial solutions, conducting credit profiling, collecting necessary documents, and ensuring the smooth processing of loan applications. You will collaborate with internal credit, operations, and legal teams for file processing and disbursement. Building and maintaining strong relationships with customers to ensure high satisfaction levels and encourage repeat business will be crucial. Meeting assigned sales targets, adhering to company policies, and maintaining compliance standards will also be part of your duties. Additionally, you will be expected to follow up with delinquent customers and provide support in collection efforts if necessary. This is a full-time, permanent position with benefits such as cell phone reimbursement, health insurance, leave encashment, life insurance, and Provident Fund. The work schedule will be during the day shift, and performance bonuses as well as quarterly bonuses are also included. Proficiency in Telugu is required for this role, and the work location is in person. The application deadline for this position is 30/07/2025.,

You will be responsible for managing activities throughout the solution idea, design, and implementation process. As a key liaison between the Sales team, prospects, and customers, you will be tasked with understanding technical requirements and providing optimal solutions. Your role will involve supporting the sales teams from a technical standpoint to ensure successful deal closures while guaranteeing that the product/solution aligns perfectly with customer needs. Additionally, you will play a crucial role in onboarding new customers and ensuring their technical satisfaction. Your responsibilities will also include bridging the gap between the offered solutions and the challenges faced by prospects. By providing creative and out-of-the-box solutions, you will guide prospects through their customer journey from initial inquiry to data migration. Regularly addressing customer queries, you will collaborate with development and engineering teams to provide feedback and enhance the product accordingly. Furthermore, you will review the business context for solutions, define vision and requirements, recommend potential options, and develop roadmaps for selected solutions. Responding to RFPs/Tenders, preparing effort estimates, costing, and pricing, negotiating agreements, and structuring complex financial deals will be part of your role. You will collaborate with Infinity Labs senior executives, business units, and sales teams to drive strategies for proposed solutions. It will be essential to communicate issues and solutions effectively to executives and build relationships with customers and internal stakeholders. Your ability to bring together cross-functional teams, balance strategic planning with execution, and maintain consistent metrics cadence will be crucial for success in this role. The ideal candidate for this position should hold a BE/BTech or MBA degree with at least 10 years of experience in solutions and presales roles. Experience in customer-facing roles, architecting and managing implementations, and dealing with Software & Network Automation solutions is preferred. Strong communication skills, analytical abilities, relationship-building skills, and a team-oriented problem-solving approach are essential. Proficiency in technologies such as IP Core Network, Automation & Orchestration, Cloud, and Security is required for this role. This is a full-time position based in Mumbai, requiring 8-12 years of experience. If you are a strategic thinker, a strong communicator, and possess the ability to influence and collaborate effectively, we encourage you to apply for this role in our Technical category.,

As an international manufacturing leader in intralogistics, BEUMER Group is committed to providing innovative solutions in conveying, loading, palletising, packaging, sortation, and distribution technology. With a strong focus on customer satisfaction and continuous improvement, we are proud of the work our dedicated employees deliver every day. At BEUMER Group, tradition and innovation converge seamlessly to create a dynamic and collaborative work environment. We are currently seeking a Customer Onboarding and Support Specialist to join our team. In this role, you will be responsible for guiding new customers through the onboarding process, ensuring a smooth transition to Elaras offerings tailored to their unique needs. By providing technical and customer support via email, phone, and live chat, you will promptly address inquiries and resolve issues to ensure maximum satisfaction. Building strong customer relationships through personalized support and acting as an advocate for customer needs will be a key focus of this role. Additionally, the role will involve managing business dashboards to offer real-time insights into key performance metrics. Collaborating with internal teams to enhance data visualization, usability, and data integrity across all dashboards will be essential for success in this position. You will also work closely with product, sales, and engineering teams to relay customer feedback and contribute to continuous improvement initiatives that enhance the overall customer experience. To excel in this role, you should have a Bachelor's or Master's degree in Computer Science or Information Technology, along with a minimum of 3 years of professional experience in customer support, IT, or digitalization, preferably within a SaaS or startup environment. Professional certifications in IT security (e.g., CISSP, CISM) or data management will be an added advantage. In return, we offer a wide range of exciting assignments that provide opportunities for professional and personal development. You will have the chance to work on interesting and challenging projects with Global MNCs, leveraging innovative technologies and gaining exposure to niche skills. Join our talented, passionate, and collaborative team of experts in the industry, where flexibility and autonomy are valued. If you believe you have the skills and experience to excel in this role and contribute to our team, we encourage you to apply. We look forward to hearing from you.,

You will be responsible for being the primary point of contact for all new customer onboarding within a specific region, with 70% of your time spent on traveling within the region. Your key tasks will include critically analyzing data to propose innovative and scalable strategies to enhance both customer acquisition and retention rates. Monitoring and evaluating the sales team's performance, as well as tracking essential sales metrics such as expense controls and revenue achievements from various regions, will be part of your role. Additionally, you will be tasked with analyzing, structuring, and resolving specific business challenges, driving targeted demand initiatives across different sales segments, and collaborating closely with the sales teams to ensure the achievement of retention and acquisition objectives. The ideal candidate will possess a minimum of 6 years of experience in driving growth within a technology startup, with at least 2 years of experience in a similar capacity being mandatory. A background in the FMCG sector is essential for this role. Candidates with an MBA, CA, or BTech from prestigious institutions like IIT, IIM, ISB, MDI, or CA will be given preference. Strong multitasking abilities, effective time management skills, and the capacity to prioritize tasks efficiently are crucial for success in this role. The ability to thrive in a fast-paced environment and deliver results within tight deadlines is also required.,

You will be responsible for managing the entire onboarding journey for new customers at our company, ensuring they derive maximum value from Facilio's platform. Your role will involve a combination of product understanding, customer insight, and effective execution. Your tasks will include overseeing customer onboarding starting from initial discovery and Business Requirement Document (BRD) creation to implementation, User Acceptance Testing (UAT), and final rollout. Additionally, you will conduct workshops to gather business requirements, align them with Facilio modules, and determine their feasibility within the product. Translating customer objectives into detailed documentation (BRDs) and defining project scope based on use cases and timelines will also be part of your responsibilities. You will be in charge of product configuration, integration coordination, and testing to ensure smooth deployments that meet expectations. Your role will involve preparing and executing test plans, coordinating UAT, and resolving any issues or gaps that may arise. Furthermore, you will develop user guides, training materials, and conduct end-user training sessions to facilitate adoption. As a key point of contact throughout the onboarding journey, you will act as a trusted advisor, maintaining a balance between technical expertise and effective communication. Collaboration with various teams such as Sales, Pre-sales, Engineering, Product, and Support will be essential to deliver value and ensure a seamless transition post-onboarding. We are seeking a candidate with 3-5 years of experience in a customer onboarding role within a SaaS product company. The ideal candidate should have experience managing end-to-end onboarding and implementation cycles for enterprise customers. Strong knowledge of requirement gathering, scope definition, and documentation best practices is required. Hands-on experience with configuration, UAT, testing, and training in a product environment is essential. Excellent communication and stakeholder management skills are crucial, as you will be working closely with customer project leads, executives, and internal teams. Proficiency in tools such as JIRA, MS Office, and BPM software (Visio, BizAgi) is preferred. An analytical mindset with great attention to detail and a preference for scalable solutions is highly valued. Experience in commercial real estate or enterprise building systems will be considered a bonus. This is a full-time position with benefits including Health insurance, Paid sick time, Paid time off, and Provident Fund. The work location is in person.,

As a skilled professional with a minimum of 10 years of experience in Leather Marketing, you will be responsible for various key responsibilities in the tannery market in India, specifically focusing on Ambur, Vaniyambadi, and Ranipet regions. Your primary tasks will involve conducting thorough market analysis, developing effective sales strategies aligned with budget and growth targets, and engaging with relevant tannery partners to present Technology solutions and close sales deals. Additionally, you will be required to secure long-term supply and service contracts, with a specific target to sign contracts with a specified number of sizeable tanneries in the target regions by H2 2025. Expanding the customer base and positioning as a key supplier in the mentioned regions and other locations in India will be crucial for the role. Effective sales communication, feedback provision, and understanding and responding to the Voice of the Customer (VOC) will play a significant role in your daily activities. Moreover, your participation in key conferences, trade shows, and forums, along with collaboration with local leather and chemical councils, will be essential to represent the company and foster business development opportunities. Customer onboarding and growth management will be a vital aspect of the role, requiring you to collaborate with the India team to onboard new customers and support them through each stage of growth. Ensuring total customer service satisfaction for both new and existing clients, managing targets, suspense dates, and incentives to drive customer progress and satisfaction will be part of your responsibilities. Financial management and budgeting will also fall under your purview, where you will work closely with the Finance team to update and monitor budget figures for India and strive towards achieving budgeted financial targets. Additionally, providing ad-hoc support for special initiatives as requested and contributing to broader business objectives will be expected. Your educational qualifications should include an M.Tech, B.Tech, or MBA degree, and experience in B2B sales, contract negotiation, and market expansion will be highly beneficial for this role. Familiarity with the tannery industry in India is a prerequisite for this position.,

You will be joining the Customer Success organization at SAP, which is dedicated to creating a cutting-edge Virtual customer engagement experience for customers who have purchased an SAP solution. Your main goal will be to enhance customer onboarding and adoption processes in the Digital customer segment, striving to improve renewal rates, customer satisfaction, and overall success through a consistent and scalable approach across various SAP lines of business. As a Customer Success Partner (CSP), you will play a crucial role in engaging with top customers (top 5%) in a personalized manner. To expand this personalized approach to all customer classifications (remaining 95%), SAP has introduced the role of a Digital Customer Success Manager (DCSM) across all cloud lines of business. DCSMs will utilize a virtual engagement strategy to ensure an exceptional customer experience for a broader customer base, leveraging the latest digital tools and resources available. Your responsibilities as a DCSM will involve working in a shared service environment, proactively reaching out to accounts in the Digital Segment, and responding to customer inquiries via various communication channels. You will focus on conducting virtual onboarding sessions, providing guidance during implementation, and ensuring seamless adoption of SAP solutions by customers. Additionally, you will be the point of contact for managing defined customer risk scenarios and sharing best practices to help customers achieve their desired outcomes. Furthermore, you will be responsible for deploying the Customer Lifecycle Methodology (CLM) to support customers throughout their journey, documenting interactions in Gain Sight, and continuously improving processes for effective customer onboarding. As the role evolves, you will be expected to drive adoption of solutions that deliver value to customers, support successful renewals, and collaborate with cross-functional teams to optimize scalable processes. To excel in this role, you should have a strong networking ability, coordination skills, and the capacity to influence teams across different functions. Your role will involve collaborating with various internal stakeholders, including Customer Success Managers, support teams, and product management, to ensure a seamless and efficient customer engagement experience. At SAP, we are committed to fostering an inclusive workplace where every individual, regardless of background, can thrive and contribute their best. We prioritize employee well-being, offer flexible working models, and invest in personal development to empower our workforce. As an equal opportunity employer, SAP values diversity and provides accessibility accommodations to applicants with disabilities, affirming our dedication to creating a more equitable world. If you are passionate about driving customer success, leveraging innovative technologies, and being part of a purpose-driven organization, this role at SAP offers a unique opportunity to make a meaningful impact in the digital customer engagement space. Join us at SAP and unleash your potential to help shape a better future for all.,

As an experienced Customer Onboarding/Product Implementation Specialist, you will play a crucial role in providing enterprise-level technical support to our customers. You will be the primary point of contact during project implementations, demonstrating a high sense of urgency and ownership in all customer interactions. Your responsibilities will include building and managing strong relationships with clients and internal stakeholders, such as Sales, Presales, Customer Success, Product, Engineering, Marketplace, and Support teams. Your role will involve overseeing all technical aspects of project implementation from kick-off to Go-Live, including scoping, change request management, and coordination with the Engagement Manager. You will collaborate closely with project sponsors and stakeholders to define project goals, requirements, planning, tracking, and timely delivery of projects. Pre-kick-off and kick-off meetings will be conducted with sales/pre-sales and customers to establish project plans, milestones, goals, and set appropriate expectations. Working in coordination with the Engagement Manager, you will lead the development and implementation of plans and programs across all project phases to meet project goals effectively. Additionally, you will establish and manage communication, escalation, and risk management plans, while monitoring project progress on a daily basis and reporting status to senior management and stakeholders. Furthermore, you will work on multiple projects simultaneously and collaborate with customers, internal teams, and SI partners for successful project delivery. Your qualifications should include 2 to 5 years of experience in the software/tech industry, with a preference for experience in implementing SaaS products. Basic front-end programming knowledge (HTML5, JavaScript, jQuery), understanding of technology stacks, programming concepts, and integrations (REST APIs) with cloud systems are desirable. Hands-on experience with configuring SaaS products like Zoho, Zendesk, Keka, We360, etc., and the ability to learn new technologies quickly are essential. Strong communication and written skills, willingness to work in European shifts, and the ability to work in cross-functional teams to solve business and tech problems are also required. In this role, you will serve as a trusted advisor to customers, showcasing a growth mindset, understanding customer requirements, and demonstrating a passion for providing effective solutions. Your soft skills will be crucial in interacting with customers over phone or video calls, ensuring a seamless onboarding experience and successful product implementation.,

As a member of the Shipmnts team, you will have the opportunity to contribute to our mission of Accelerating Global Trade. Shipmnts is an all-in-one Technology Platform that provides software, integrations, and resources for Global Trade & Logistics Management (GTLM). Our ultimate goal is to revolutionize technology for the second largest industry in the world. In this role, you will collaborate closely with our Head of Product, Customer Success Team, and CEO. The Customer Success team plays a crucial role in ensuring a seamless end-to-end customer experience, from planning and implementation to user onboarding and post-onboarding support. Your responsibilities will include promptly resolving inbound calls and online support cases from customers, conducting troubleshooting and analysis to resolve issues, identifying software defects, and documenting cases through formalized written communication. Additionally, you will handle inquiries and problems within your major product area expertise, create and maintain a knowledge base for self-service support, and gather and prioritize feedback from customers to help improve our products. You will also be involved in end-user training, data migration from legacy systems, and providing technical support for finance and tax compliance modules. Participation in continuous improvement efforts around onboarding, adoption, and customer success will be key, as well as helping customers realize tangible value and outcomes faster with our product. Ideal candidates for this role will have previous experience in Technical/Functional Support, a Product Led environment, and managing successful implementations of ERPs/complex SaaS workflows. Basic knowledge of accounting systems like Tally/ERP Next would be a bonus. We are looking for individuals who are extremely organized, detail-oriented, calm under pressure, self-motivated, collaborative, and empathetic towards customers. Proficiency in MS Office applications, especially Excel, as well as Business English language skills, are essential requirements for this position. At Shipmnts, we value knowledge and welcome candidates with diverse educational backgrounds who embody the qualities and experiences outlined above. Join us in making a difference in the world of Global Trade & Logistics Management!,

The Telesales Executive role requires an energetic individual with excellent verbal communication skills in Hindi and English. The ideal candidate should have prior experience in onboarding B2C customers, particularly for SaaS-based platforms. The primary responsibilities include making outbound calls to potential customers, explaining the benefits of the Arbique platform, handling user queries professionally, following up with interested leads, onboarding new users, and maintaining interaction records. The candidate must have proven experience in telesales, tele-calling, or customer onboarding, with a preference for SaaS knowledge. Fluency in both Hindi and English, strong persuasion skills, and the ability to simplify technical product explanations are essential. The role demands working in a fast-paced, target-driven environment. Desirable qualifications include experience in fintech, crypto, or tech-driven platforms, familiarity with CRMs or sales tools, and a passion for educating users about digital platforms.,

The Customer Experience roles within Maersk involve providing services to customers once they have been onboarded in the Maersk environment. This includes activities such as customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and more. In addition to this, the Administrative stream consists of individuals who primarily support others by carrying out skilled technical, administrative, or operational tasks. The roles within this stream vary from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with in-depth technical or practical knowledge in specific areas. These individuals are capable of executing specialized work to support operations effectively. At the top level of this career stream, employees work independently and follow established standards while also having the flexibility to deviate from established processes to resolve issues. Individuals at this level handle tasks of limited scope and complexity, exercise independent judgment within defined boundaries and guidelines, and typically work under supervision. They possess skills that have been developed through job-related training and on-the-job experience within a specific job discipline. Colleagues within this stream are knowledgeable about standardized work routines and methods, as well as general facts and information. However, they may need to escalate non-routine problems to a more experienced colleague or supervisor when necessary. The job requirements include having a basic level of job and business knowledge at the time of hiring. We are committed to providing support for any adjustments you may require during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or perform a job, please feel free to contact us at accommodationrequests@maersk.com.,

As an international manufacturing leader in intralogistics, BEUMER Group is dedicated to providing innovative solutions in conveying, loading, palletising, packaging, sortation, and distribution technology. We pride ourselves on being a family-owned company that values tradition and innovation in equal measure. Our core values of Integrity, Inspiration, Quality, and Teamwork are reflected in everything we do. We are currently seeking a dedicated individual to join our team in the role of Customer Onboarding and Support. In this position, you will be responsible for guiding new customers through the onboarding process, ensuring a smooth transition to Elaras offerings tailored to their unique needs. Your main focus will be on maximizing engagement and adoption while providing exceptional technical and customer support via email, phone, and live chat. In addition to customer onboarding, you will also be involved in Dashboard Management and Optimization. Your responsibilities will include designing, developing, and maintaining business dashboards that offer real-time insights into key performance metrics. Collaboration with internal teams to enhance data visualization, usability, and data integrity will be crucial in this role. Another key aspect of this position is Customer-Centric Collaboration and Feedback Analysis. You will work closely with product, sales, and engineering teams to relay customer feedback and contribute to customer experience improvements. By analyzing customer feedback, you will identify challenges and drive product enhancements that benefit the customer journey. Furthermore, you will be responsible for Documentation and Training. Developing comprehensive resources such as FAQs, guides, and support documentation will empower customers and improve the efficiency of our support teams. Providing training to end-users and staff on business dashboards, digital tools, and IT processes will ensure optimal system usage and understanding. As a qualified candidate, you should possess a Bachelor's or Master's degree in Computer Science or Information Technology. You should also have a minimum of 3 years of professional experience in customer support, IT, or digitalization, ideally within a SaaS or startup environment. Professional certifications in IT security or data management will be considered a plus. At BEUMER Group, we offer a wide range of exciting assignments that will allow you to continue your professional and personal development. You will have the opportunity to work on interesting and challenging projects with Global MNCs, leveraging innovative technologies and gaining exposure to niche skills and learning opportunities. Join our talented, passionate, and collaborative team of experts within the industry and enjoy the flexibility and autonomy that we provide. If you believe you are a good fit for this role and are eager to contribute to our team, we would be delighted to hear from you.,

The role of QR Risk Lead at our organization involves evangelizing and demonstrating the value and impact of risk analytics for informed business decision making. You will be responsible for developing and deploying analytical solutions, providing data-driven insights to business stakeholders, and addressing various business challenges effectively. An ideal candidate for this role should have 13 to 18 years of experience in the risk field with strong expertise in risk management, specifically in fraud prevention, detection, and mitigation. Additionally, you will be overseeing the lifecycle management of customer onboarding, monitoring, portfolio management, and compliance. We are looking for a creative and dedicated individual who can thrive in our collaborative culture and work effectively with diverse teams and functions on a daily basis. The ability to coordinate with other departments to ensure project compatibility, develop comprehensive project plans, and program manage initiatives for technology improvements is crucial for this role. As the QR Risk Lead, you will be expected to track program/project performance, analyze the successful completion of short and long-term goals, and encourage the use of common services to enhance development speed and execution efficiency. Strong leadership, smart thinking, clear communication, and exceptional stakeholder management skills are essential. Experience in policy formulations, portfolio management, risk analytics, data-backed decision-making, loss models, regulatory environment, and team management is highly desirable. The successful candidate will be entrusted with the end-to-end management of the consumer risk function, owning the P&L, and fostering an appropriate risk culture within the team. If you are the right fit for this role, we believe in creating wealth for you. With over 500 million registered users, 21 million merchants, and a wealth of data in our ecosystem, we are uniquely positioned to democratize credit for deserving consumers and merchants. This presents an exciting opportunity to be a part of India's largest digital lending story. Join us and contribute to this evolving narrative!,

The main objective of the job is to drive sales for Rural Individual Loans and meet business targets effectively. Your key responsibilities will include onboarding high-quality customers to uphold the portfolio's integrity, sourcing and disbursing loans to potential rural individual loan customers following internal processes and policies, conducting business and house verifications along with financial analysis to determine loan amounts, fostering business growth in designated territories for enhanced market penetration, and ensuring disbursement targets and productivity goals are met. Additionally, you will be accountable for maintaining optimal collection efficiency, minimizing delinquency, nurturing strong client relationships both internally and externally to establish a robust brand presence among existing and potential customers. Your focus should be on achieving the highest levels of First Time Right (FTR) while actively participating in learning and development initiatives to enhance your skills. It is imperative to adhere strictly to the company's product, process, and policy guidelines. The ideal candidate for this role should hold a graduate degree in any discipline.,

MyNextHire is Hiring Customer Success Manager [https://www.mynexthire.com/] Job role: Customer Success Manager Job location: Pune Exp:1-3 years Looking for a role that builds your account management and client consulting skills while driving your own growth? Then this is for you! Our Customer Success team focuses on establishing and expanding relations with some of the India's largest tech companies. The Customer Success Manager is responsible for handling key client accounts and working alongside Engineering teams, business analysts in sprint planning - CSM will act as Subject Matter Expert for our Enterprise Clients - and will effectively train our clients on product features and product capabilities, ensuring client success at all times. Roles & Responsibilities:- Develop and maintain strong client relations that promote retention, renewals and loyalty. Responsible for Net Promoter Score for your set of clients. Responsible for client advocacy. Act as the product expert for our enterprise clients. Product Feedback and Enhancements: Gathering customer feedback, analyzing important trends, and providing valuable insights to the product team and the business analysts to drive continuous improvement and enhance the product's features and functionality. Act as the ears and eyes of our product team. Work with engineering teams and business analysts to identify and prioritize client requests to deliver value and growth. Product Adoption: Assisting customers in effectively implementing and adopting the product, ensuring they achieve success at all times. Business Acumen: Having a strong understanding of the customer's business goals, challenges, and industry trends. Handle and own critical client escalations. Experience and Skills :- Top-class communication skills. Demonstrated understanding of customer use cases, and recommending solutions in the past. Empathy and passion for customer success - understand the human element that comes with customer success. Attention to detail. Should be a quick learner. Ability to handle clients in any situation. Willingness to know the product inside out. Ability to develop deep product knowledge and its technical aspects like API Integrations. Honest, dedicated, efficient, proactive and should have a can-do attitude. Experience working with SaaS companies (preferred) 0-3 years of experience of account management - handling enterprise clients. A creative problem-solver, capable of solving client queries when needed without relying on others. TAG, MyNextHire

As a Customer Success Executive at our company, you will play a crucial role in ensuring customer satisfaction and retention. Your primary responsibilities will include guiding new customers through the onboarding process, cultivating strong relationships with clients, and advocating for customer needs within the organization. Your proactive approach will involve regular customer engagement, issue resolution, data analysis, knowledge sharing, and feedback collection to drive continuous improvement. To excel in this role, you should have at least 2 years of experience in customer success or account management, preferably in a SaaS environment. Strong communication skills, problem-solving abilities, and technical aptitude are essential. Your customer-centric mindset, team player attitude, and organizational skills will be key in delivering exceptional service and maximizing customer ROI. A bachelor's degree in Business, Marketing, Communications, or a related field is preferred. If you are an enthusiastic problem-solver with a passion for building relationships and delivering exceptional service, we invite you to join our team and make a meaningful impact on our customers" success.,

SOC Analyst L3 (Sentinel is must) Our purpose is to enable our customers to defend against the evolving threat landscape across on-premises, private cloud, public cloud and multi-cloud workloads. Our goal is to go beyond traditional security controls to deliver cloud-native, DevOps-centric and fully integrated 24x7x365 cyber defence capabilities that deliver a proactive , threat-informed , risk-based , intelligence-driven approach to detecting and responding to threats. Our mission is to help our customers: Proactively detect and respond to cyber-attacks 24x7x365. Defend against new and emerging risks that impact their business. Reduce their attack surface across private cloud, hybrid cloud, public cloud, and multi-cloud environments. Reduce their exposure to risks that impact their identity and brand. Develop operational resilience. Maintain compliance with legal, regulatory and compliance obligations. What were looking for To support our continued success and deliver a Fanatical Experience to our customers, Rackspace Cyber Defence is looking for an Indian based Security Operations Analyst (L3) to support Rackspaces strategic customers. This role is particularly well-suited to a self-starting, experienced and motivated Sr. Sec Ops Analyst, who has a proven record of accomplishment in the cloud security monitoring and incident detection domain. As a Security Operations Analyst(L3), you will be responsible for detecting, analysing, and responding to threats posed across customer on-premises, private cloud, public cloud, and multi-cloud environments. The primary focus will be on triaging alerts and events (incident detection), which may indicate malicious activity, and determining if threats are real or not. You will also be required to liaise closely with the customers key stakeholders, which may include incident response and disaster recovery teams as well as information security. Key Accountabilities Should have experience of 10 years in SOC and 5 years in Azure Sentinel. Ensure the Customers operational and production environment remains secure at all the times and any threats are raised and addressed in a timely manner. Critical incident handling & closure. Escalation management and handling escalations from L2 Analysts. Proactive discovery of threats based on MITRE ATT&CK framework. Deep investigation and analysis of critical security incidents. Post breach forensic incident analysis reporting. Review the weekly and monthly reports. Review new use cases created by L2 and implement in cloud-native SIEM (Security Information and Event Management). Assist with customer onboarding (such as use case development, identifying data sources, configuring data connectors etc) Advanced threat hunting. Develop custom dashboards and reporting templates. Develop complex to customer specific use cases. Advanced platform administration. Solution recommendation for issues. Co-ordinate with vendor for issue resolution. Basic and intermediate playbook and workflow enhancement. Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc. Develop the custom parsers for the incident and alert enrichment. Problem specific playbook and workflow creation and enhancements Required to work flexible timings. Skills & Experience Existing experience as a Security Operations Analyst, or equivalent. Experience of working in large scale, public cloud environments and with using cloud native security monitoring tools such as: Microsoft Sentinel Microsoft 365 Defender Microsoft Defender for Cloud Endpoint Detection & Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint. Firewalls and network security tools such as Palo Alto, Fortinet, Juniper, and Cisco. Web Application Firewall (WAF) tools such as Cloudflare, Akamai and Azure WAF. Email Security tools such as Proofpoint, Mimecast and Microsoft Defender for Office Data Loss Prevention (DLP) tools such as Microsoft Purview, McAfee and Symantec Nice to have skills/experience includes: Google Cloud Platform (GCP) security tools such as Chronicle and Security Command Centre Amazon Web Services (AWS) security tools such as Security Hub, AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail Experience of analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis. Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls. Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc. Experience with scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell. Experience with DevOps practices and tools such as Backlogs, Repos, Pipelines, Artifacts, CI/CD, JIRA, Azure DevOps, CircleCI, GitHub Actions, Ansible and/or Jenkins. Computer science, engineering, or information technology related degree (although not a strict requirement) Holds one, or more, of the following certificates (or equivalent): - Certified Information Security Systems Professional (CISSP) Microsoft Certified: Azure Security Engineer Associate (AZ500) Microsoft Certified: Security Operations Analyst Associate (SC-200) CREST Practitioner Intrusion Analyst (CPIA) CREST Registered Intrusion Analyst (CRIA) CREST Certified Network Intrusion Analyst (CCNIA) Systems Security Certified Practitioner (SSCP) Certified Cloud Security Professional (CCSP) GIAC Certified Incident Handler (GCIH) GIAC Security Operations Certified (GSOC) A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail. A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture. Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure. An individual who shows a willingness to go above and beyond in delighting the customer.

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About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about () and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our international customer relationships , make them successful and fans of BiteSpeed. Owning customer onboarding & giving customers a delightful onboarding experience. Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.