178 Customer Onboarding Jobs

About Lokal Access & Empowerment for Bharat through AI and Local Language Internet Lokal is India&aposs largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns. Founded by IIT alumni , Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat . Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platformconnecting users in tier 2+ India with the experts, tools, and knowledge they&aposve historically lacked access to: Lokal Matrimony - Location-based matchmaking apps focused on hyperlocal compatibility Lokal Jobs - Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities GyanTV - Skill-based learning in regional languages (stocks, photography, small business & more) Dostt - Make new friends through voice chats, games, and real, authentic conversations Eaze - A safe space to explore emotional well-being via community-driven support AstroLokal - Instant access to trusted astrologers through audio and chat Sahi Jobs - Building India&aposs most trusted job marketplace for blue and grey-collar workers. We ensure every job comes from a verified employer, giving seekers dignity, security, and real opportunities to grow And more - 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants Role Overview: We are seeking a proactive and detail-oriented Advertiser Onboarding Specialist to join our Jobs team. In this role, you will be the first point of contact for advertisers and play a critical role in ensuring a smooth and efficient onboarding process. Your goal is to provide an exceptional advertiser experience by guiding them through registration, document submission, and job listing activation on our platform. Key Responsibilities: Act as the primary point of contact for new advertisers during the onboarding phase Guide advertisers in completing the onboarding form (company details, hiring needs, logo) Collect and ensure all necessary documentation (PAN, GST, MSME, Aadhaar, etc.) is submitted and verified Educate advertisers on our Jobs' platform policies (e.g., zero fees for seekers, agency disclosure). Track onboarding progress and proactively identify and resolve blockers Maintain accurate records in Google Sheets/CRM and report onboarding metrics Continuously improve onboarding workflows based on feedback and internal collaboration. Requirements Bachelor&aposs degree in Business, Communications, or related field (or equivalent experience) 0-2 years of experience in tele-calling, customer onboarding, or sales support Strong communication skills (Telugu, Hindi, Kannada, Marathi & Tamil +English preferred) Excellent organizational skills and attention to detail Ability to manage multiple advertisers and prioritize effectively Preferred Qualifications: Experience in blue/grey-collar recruitment, tele-sales, or BPO operations Familiarity with CRM tools or Google Sheets Prior experience in startups or fast-paced environments. What We Offer: Competitive salary/stipend and performance incentives Growth and learning opportunities in a national product launch A collaborative, mission-driven team environment Clear career path into Account Management, Verification, or Operations Why Join Us We&aposre scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you&aposll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts. Show more Show less

As an Adoption Lead at NowPurchase, you will play a crucial role in overseeing customer onboarding, engagement, and success for our flagship SaaS platform MetalCloud across India. Your responsibilities will include: - Leading and managing the onboarding and product adoption process for customers in South, West, and East India. - Traveling frequently to client locations, especially for key accounts or escalations, and mentoring a distributed team of Customer Success Executives. - Standardizing onboarding processes, reviewing implementation progress regularly, and planning rollouts for timely and effective product implementations. - Aligning regional teams with SOPs, product training modules, and onboarding goals to drive customer activation, product usage, and early value realization. - Acting as the escalation point for onboarding or adoption blockers and tracking KPIs like activation time, engagement, and retention readiness. - Providing actionable insights through regular internal reporting and identifying upselling and cross-selling opportunities through data and feedback. - Collaborating with Customer Success Managers on renewal readiness. Desired Attributes: - 3-5 years of experience in customer success, implementation, or post-sales, preferably in a B2B SaaS setup. - Hands-on experience managing or mentoring distributed teams. - Excellent verbal and written communication skills in English and Hindi. - Strong customer-facing capabilities and stakeholder management. - Willingness to travel extensively across India. - Proficiency in tools such as Zoho, Gainsight, HubSpot, or similar CRMs. - Strong in cross-functional collaboration and team ownership. - Skilled in Excel/GSheets, reporting, and analysis. In addition to a competitive compensation package, NowPurchase offers benefits such as group medical insurance, generous leave structure including maternity and paternity leaves, and complimentary snacks. The hiring process includes screening of applicants, telephonic discussions with HR, F2F/video discussions with Hiring Managers, Mettl Assessments, and a final round interview with the Director, followed by email communication on final feedback.,

Role Overview: As a Customer Success Executive, you will play a crucial role in ensuring customer satisfaction and retention within the company. Your responsibilities will include actively engaging with customers, guiding them on product usage, and developing long-term relationships to drive customer success and loyalty. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and advocating for customers within the organization. Key Responsibilities: - Collaborate with the sales team to understand clients" needs and pain points before initiating the onboarding process. - Guide customers through the onboarding process, ensuring a seamless transition onto the product. - Conduct initial training sessions to familiarize customers with key features and functionalities, and provide ongoing training resources. - Collaborate with the Customer Support team to address technical hurdles during onboarding and resolve customer inquiries, concerns, and issues promptly. - Develop strong, trusted relationships with customers, proactively reaching out to offer support, updates, and relevant resources. - Monitor customer usage patterns to identify opportunities for increased product adoption, offering personalized recommendations and strategies. - Utilize a consultative sales approach to up-sell products and assist in the renewal process by demonstrating the value proposition of continued partnership. - Efficiently manage the customer database using the CRM system and deliver reports to management. Qualifications Required: - Minimum 2 years of prior experience in a similar role. - Ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives and C-level. - Strong multitasking skills with sharp attention to detail. - Excellent knowledge of CRM usage and the ability to shortlist customers based on their drop out and low product usage. - Bachelor's degree in Business Administration or a relevant field. Additional Details: The shift timings for this role are from 7 PM to 4 AM (US Time Zone). The location for this position is in Chennai, South India.,

Position - Business Relationship Manager - Business Loans-Consumer Service Group-Sales Job Role: Responsible for developing good relations with Internal Teams & Corporates to generate leads (Both Dealers and Vendors) Ability to map the markets to identify Vendors/Dealers associated with the on-boarded Corporates Managing end-to-end Customer on boarding, i.e. starting from analysing their requirements, structuring the loan, negotiating commercials and ensuring disbursement Identify New corporates for tie-ups and working with product team to design programs Managing the relationship and ensuring utilisation of limits To be alert on competitive elements in the target segments (viz. other banks/NBFC) & Augment the presence and penetration of the Kotak brand in the target market Job Requirements: Working Capital Product knowledge is required as well as have a good understanding of different business models, cash flows, Risk. Ability to understand financials and propose deals is critical MBA/ CA mandatory Experience of 2 years Plus Strong oral and written Communication & should be able to Negotiate well.

Purpose of the Job This is a Subject Matter expertise profile which requires a detail-oriented and experienced Regulatory Reporting professional to join our team. The ideal candidate will have a strong background in banking, possess relevant regulatory knowledge Candidate will be responsible for preparing, reviewing, and submitting timely and accurate regulatory reports regulators. 1. Conduct comprehensive product audits and compliance checks to ensure adherence to regulatory standards. 2. Monitor and implement daily regulatory compliance requirements. 3. Develop and maintain robust internal control frameworks for banking products. 4. Implement and track regulatory circulars, with a specific focus on KYC-related guidelines. 5. Prepare and submit regulatory reports as per jurisdictional guidelines 6. Review, validate, and reconcile data sources used for regulatory reporting, ensuring accuracy and completeness 7. Conduct periodic reviews to ensure customer onboarding and lifecycle management processes align with regulatory standards. 8. Collaborate with internal teams including Finance, Risk, and Compliance to gather data and ensure accuracy in reports 9. Maintain strong documentation and audit trails for all submissions 10. Support in data submissions to compliance, internal audit teams, and regulators. 11. Leverage data analytics for insights, ensuring proficiency in data extraction, manipulation, and reporting 12. Assist in the implementation of new regulatory reporting requirements and upgrades to reporting systems The incumbent is expected to act as a catalyst for management of the Entire Control management across the entity Life-cycle (Onboarding, post-Modifications, and Closure) of entities identified by the bank SoP for performance of any onboarding related consequence management or control actions The Incumbent is expected to be well versed with the extant norms, guidelines of various regulatory bodies such as RBI , UIDAI, CERSAI, NeSL , CRILIC, Ministry of Corporate Affairs, and all relevant URLs, Sites in the Corporate/ mSME/ Non Individual domain. The Incumbent has to provide thought leadership and process improvement initiatives by demonstrating Control across Audit observations, good performance across RISK scorecards and ensure Compliance for reporting to relevant external and Internal authorities and control functions. In-depth knowledge of KYC regulations and related circulars. Strong understanding of banking product lifecycles and customer onboarding processes. Other Online based certifications for Name Screening Deliverables 1. Updation of SoPs basis guidelines and compliances laid by Regulator(s) ( like RBI , UIDAI, CERSAI etc.) with respect to Manual Onboarding Operations. 2. Periodic Onboarding Due Diligence Such as Creation / Management / Closure, of Accounts , Name Screening for Individual and Non- Individual entities (including BCs and BC Agents), and Individuals as Authorized Signatories of these entities 3. Ensure Clean Compliance and reporting , nil Audit observations , Process adherence from the team as per SoP and Way-of-Working 4. Interacting with team(s) like Product, IT, CBS, CX, Risk , Audit, Compliance, Internal Control Decision level Primary : 1. Must have working experience in Banks for KYC / AML Onboarding and Management of Control tasks such Name Screening , Risk profile based Customer CDD / EDD, Consequence Management action and process enhancement. Shared : 1. Reporting , analysis and operations across processes ranging from Individual Customer to Non Individual Customer and Retailer/Distributor verticals Contributory: 1. Process improvement in regulatory reportings. 2. Inputs to business basis Control team inputs.(Control Functions)

As Lead PS Enablement & Systems at Zenoti, you will play a crucial role in scaling and enhancing the value delivery of Professional Services (PS) teams to customers. Your focus will be on optimizing systems and processes, implementing AI-driven solutions, and driving operational efficiency to elevate the customer experience. **Key Responsibilities:** - **Tool & Process Ownership** - Drive structured problem-solving to prioritize opportunities and ensure measurable outcomes - Collaborate with Services Operations team to manage and enhance delivery tools like Rocketlane, JIRA, and Salesforce - Lead configuration, optimization, and rollout of workflows, templates, and best practices - Ensure consistency in tool usage across the PS organization - **Systems & Process Optimization** - Standardize and scale key PS processes such as onboarding, implementation, and change management - Implement low-code/no-code automation to reduce manual work and enhance visibility - Maintain a centralized repository of solutions to drive reuse and standardization - Conduct gap analysis to identify deficiencies and lead initiatives to address them - **AI-Driven Enablement** - Identify, evaluate, and pilot AI-based tools to improve team productivity and service delivery - Support training, testing, and feedback loops during implementation - Scale adoption of high-impact AI solutions across the PS organization - **Stakeholder Engagement & Enablement** - Act as a trusted partner to onboarding consultants, project managers, and executive stakeholders - Provide documentation, training, and ongoing support for effective tool usage and process adoption - Refine systems and processes based on feedback and measurable success metrics - **Analytics & Reporting** - Utilize dashboards and data tools to track project health, delivery KPIs, and tool adoption - Generate insights to inform operational improvements and support decision-making **Qualifications:** - **Experience:** 6+ years in Professional Services, customer onboarding, or business operations in a SaaS environment - **Tool Proficiency:** Hands-on experience with Rocketlane, JIRA, Salesforce, and Gainsight - **Process Optimization:** Proven experience in designing, mapping, and scaling services-related processes - **AI Exposure:** Experience leveraging AI and automation tools to enhance workflows - **Technical Acumen:** Familiarity with APIs, system integrations, and automation tools like Zapier or Python - **Collaboration:** Ability to work effectively across Operations, Product, IT, and Delivery teams **Preferred Qualifications:** - Experience leading tooling or process transformation initiatives in a CoE or Business Transformation team - Familiarity with AI technologies such as ChatGPT, Salesforce Einstein, or onboarding automation platforms - Domain knowledge in wellness, spa, or healthcare technology industry In this role, you will redefine how tools, data, and AI are utilized to improve service delivery, impacting customer outcomes and global PS operations" efficiency in a fast-growing SaaS environment.,

As a dynamic professional, you will be responsible for owning the PCL for the business unit, focusing on driving the acquisition of SMEs to large enterprises as paid IndiaMART members. Your key responsibilities will include: - Driving the acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform. - Developing and executing the Annual Operating Plan (AOP) to cover customer growth, revenue targets, and cost optimization. - Optimizing the cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth. - Designing and implementing robust customer engagement processes to drive platform usage and maximize client value. - Fostering a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions. - Collaborating with the product team to gather and analyze customer requirements, defining feature enhancements and bundled offerings aligned with market needs. - Building and leading a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships. - Devising competitive product and pricing strategies to increase customer acquisition and market penetration. - Ensuring seamless customer onboarding by coordinating cross-functionally with key stakeholders across pre-sales and post-sales functions. - Defining performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team. - Leading both business and support functions to ensure alignment towards shared goals and consistent delivery of service excellence. Your qualifications should include: - Experience of handling a PCL. - Hands-on experience of meeting CXOs/Owners/Promoters, making product presentations, negotiating commercial aspects, closing sales, maintaining relationships, and presenting progress reports. - Strong listening, questioning, and networking skills.,

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives

Key Responsibilities: Digital Strategy Execution Implement and localize digital adoption strategies to meet area-specific objectives in alignment with national goals. Identify key focus areas to enhance digital penetration across customer segments. Team Leadership Lead and manage a team of Digital Banking Champions, Team Leaders, and support staff within the assigned area. Promote a high-performance culture and ensure the team is aligned with digital growth objectives. Customer Onboarding & Engagement Drive initiatives for onboarding customers onto digital platforms such as mobile banking, internet banking, and UPI. Monitor onboarding performance and identify opportunities to enhance customer engagement and retention. Training & Capability Building Organize training sessions for field teams and branch staff to improve knowledge and promotion of digital banking products. Ensure teams are equipped with tools and knowledge to support customer onboarding and digital service usage. Performance Management Track KPIs related to digital product usage, customer onboarding, and adoption success rates. Generate reports and insights to support data-driven decisions and continuous improvement. Stakeholder Coordination Work closely with branch heads, area officers, and internal stakeholders to ensure seamless implementation of initiatives. Act as a bridge between regional leadership and ground-level teams. Customer Experience Enhancement Champion a customer-centric approach to digital adoption efforts. Gather and analyze customer feedback to implement improvements in digital user experience. Compliance & Risk Management Ensure adherence to regulatory requirements and internal digital banking policies. Promote secure onboarding practices and digital transaction safety across all touchpoints. Educational Qualification: Graduate degree in any discipline (mandatory) Postgraduate degree in Management or related field is an advantage Experience Requirements: Minimum 5 years of experience in banking, with at least 2 years in a digital banking or leadership role Proven track record of managing teams and executing regional initiatives