178 Customer Onboarding Jobs - Page 6

We are looking for a motivated B2B Sales Executive with experience in the education sector to drive revenue growth by promoting our platform to schools and coaching institutes. Your key responsibilities will include generating leads, building strong relationships with key decision-makers, conducting field visits and presentations, proposing customized solutions, achieving sales targets, collaborating with internal teams, keeping track of industry trends, and maintaining accurate sales records in the CRM. This position is full-time and permanent, with benefits including commuter assistance, paid sick time, and paid time off. The work schedule is during the day, with additional perks such as performance bonuses and yearly bonuses. As part of the application process, we would like to know if you are comfortable with traveling within a state, your expected monthly salary, and your experience in the Education Industry. Knowledge of the Marathi language is preferred. The work location for this role is in Mumbai, Maharashtra, and will require in-person presence for fulfilling the job responsibilities.,

Job Description: Customer Success - Sr. Executive Role Responsibilities Assist in customer onboarding, understanding customer objectives, and explain offering. Conduct platform demos to showcase key features and value propositions Handle customer queries related to the platform and billing issues. Preparing RIs and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports. Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type). Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities. Raise and track AWS support cases under guidance. Work on internal documentation and process notes. Qualifications and Skills: Technical background i.e. BE/B.tech/BSC (Compulsory) OR MBA (IT) (Good to have) 0-3 years of experience in customer service/facing roles. Excellent communication, presentation, and relationship-building skills. Ability to multitask and manage time effectively. Detail-oriented and proactive in following up with customers. Strong problem-solving skills with a proactive and customer-first mindset.

We are looking for a competitive and trustworthy Sales and Marketing Executive & BDM to build up our business activities. Responsibilities: Identify and pursue new business opportunities and partnerships to drive revenue growth. Develop and implement strategic sales and marketing plans to achieve company objectives. Build and maintain strong, long-lasting customer relationships by understanding their needs and providing tailored solutions. Conduct market research to identify trends, customer needs, and competitive landscapes. Present and demonstrate our products/services to potential clients, effectively communicating their value proposition. Negotiate contracts and close deals, ensuring mutually beneficial agreements. Collaborate with internal teams (e.g., product development, operations) to ensure seamless customer onboarding and satisfaction. Prepare and present sales forecasts, reports, and analyses to senior management. Represent the company at industry events, conferences, and networking functions. Stay updated on industry best practices and emerging technologies.

Roles and Responsibilities: What will you do The key responsibility of this role will be to facilitate a partnership between customers and internal teams, creating an engaging and productive deployment experience for customers throughout their solution adoption phase. Additional responsibilities will include regular cadence reporting on key metrics as defined by CS leaders (ex, indicators of feature adoption or deployment progress), pre-sales support on services, and collaboration with service delivery teams to tailor service offerings to client requirements. Onboard key customers through full deployment, with a focus on structured project management combined with white-glove relationship management. Work cross-functionally within SentinelOne with Support, Product Management, Engineering & other teams to provide customers with insight while advocating for their needs Communicate expectations, project timelines, requirements, and potential blockers to key stakeholders, both internal and external Lead the deployment project teams in removing obstacles and addressing technical challenges when necessary, including ensuring issues are escalated and actively managed Expand the client engagement by collaborating with key decision-makers and stakeholders to understand their requirements and continually position our services as the optimal solution for net new, upsell, and renewal opportunities. Strategic Pre-Sales Support on Services: Collaborate with the Sales, Solution Engineering, & Customer Success Management and service leaders to help with the positioning of our Services offerings and meet sales targets while ensuring right-fit . Achieving trusted advisor status by understanding all aspects of the Services portfolio, including MDR, DFIR, Threat Hunting, Strategic Advisory, and Deployment Services. Demonstrate the value of service positionsby executing compelling presentations and demonstrations of our services to prospective clients. Articulate the value proposition of our Services and how they address specific client needs and challenges. Collaborate with the service delivery teams and customers to ensure alignment between sales, solution engineering, and service execution, and when relevant, provide initial scoping along with the Services team. What skills and knowledge should you bring At least 7 years of prior experience at an enterprise software company (preference to those with Endpoint Protection experience) in related roles (Customer Success, Support, Training, etc.) Experience with managing highly complex implementations and technical engagements for a diverse set of customers, including identifying customer requirements Customer-focused with experience in customer-facing roles (Customer Success, Support, Professional Services, Customer Onboarding, etc.) Experience with Salesforce and with project management tools like Asana/Atlassian. Requirement for an existing understanding of customer IT/security architecture and continued learning related to the technical landscape and deployment specifics of SentinelOne product and service offerings Knowledge of security technologies, architecture, and operations and experience in advising customers on best practices Knowledge of Windows, MacOS and Linux operating systems as well as containerized environments Display a talent for building strong relationships and managing customer expectations resulting in high customer satisfaction Cross-functional excellence with a track record of getting teams to work together on accomplishing complex operational goals Ability to lead, support, and drive on-going projects and meet deadlines in a complex and dynamic environment Impeccable written and verbal communication skills Thrives in a multitasking environment and can adjust priorities on-the-fly Strategic and creative thinker with well-developed problem-solving and analytical skills Experience with a structured project management methodology which may include; Agile Methodologies (Including Scrum or Kanban), Lean, Traditional Waterfall, Six Sigma, PMBOK, or a hybrid of these or other methodologies Experience in the IT or Cybersecurity industry, especially Endpoint Security and SIEM, with host base (endpoint agent) security solutions is preferred

Role Overview: We are seeking a dynamic and experienced Manager to lead a team responsible for the acquisition of asset and liability products on behalf of a partner bank. The ideal candidate will be responsible for driving field-level sales, managing a team of acquisition executives, ensuring compliance, and building strong working relationships with the banks local teams. Key Responsibilities 1. Lead and manage a team of field executives acquiring customers for bank products (CASA, deposits, personal loans, business loans, credit cards, etc.). 2. Develop and execute a territory-level acquisition strategy aligned with the banks goals. 3. Ensure daily productivity, lead generation, and quality of customer onboarding by the team. 4. Act as a key liaison between the vendor and the bank, ensuring smooth coordination, communication, and reporting. 5. Monitor team performance, provide field coaching, and ensure adherence to compliance and KYC guidelines. 6. Drive performance through effective target setting, reviews, and performance management. 7. Handle escalations from customers, executives, or the bank and ensure resolution within TAT. 8. Prepare and share MIS reports with both internal stakeholders and the banks management. 9. Identify process improvement opportunities and work closely with internal teams to enhance operational efficiency. Skills Required 1. Team Management & Field Supervision 2. Deep understanding of Retail Banking Products (CASA, Loans, Credit Cards) 3. Target-Oriented and Execution-Driven 4. Knowledge of KYC/Compliance Norms 5. Proficient in Sales Reporting & CRM Tools 6. Stakeholder Management (Bank & Internal) Technical/Functional Proficiency Required 1. Prior experience in a DSA/vendor-managed banking channel is a strong advantage. 2. Familiarity with both asset and liability banking products. 3. Strong leadership, field management, and interpersonal skills

Role & responsibilities Design effective product launch & training strategies to improve usage and adoption of UTD and Lexicomp, working clinical departments within hospital and academic institutions • Deliver engaging onsite and Live online (remote) training to end users to increase usage and awareness within each site • Ability to interface with customer contacts at all levels, to develop and strengthen relationships with multiple key contacts and influencers who can support, promote, and coordinate the promotion and use of our products • Uncover and address access challenges and resolve any technical barriers to usage • Provide consistent account feedback and market data to the sales, marketing and product teams. • Maintain accurate account and training activity reports for department month end reporting. • Support the product knowledge enablement of our resellers • Mentor new hires to support their product knowledge • Performs other duties as assigned Preferred candidate profile • Strategic Communication: High level of communication skills tailored to various audience needs. • Customer Insight: Deep understanding of customer behavior and needs. • Clinical insights: Clinical point of view from clinician experience. • Advanced Analytical Skills: Ability to deeply analyze performance metrics. • Technical Troubleshooting: Proficiency in resolving advanced technical issues. • In-depth Product Knowledge: Comprehensive knowledge of all product features and updates. • Leadership: Ability to provide guidance and mentorship to peers. • Customer Advocacy: Promote customer interests within the organization. • Technical Proficiency: Advanced skills with CRM software and support tools. Requirements: • Fluent in English (written, reading and spoken) local languages would be and strong advantage • Clinical background- with good experience in training/training. • Experienced with remote training and e-learning • Educated - BS/BA Degree or equivalent (medicine/pharmacy/nursing) • Excellent communication and presentation skills • Self-starter, highly organized with ability to prioritize work efficiently and effectively • Strong technical aptitude Excellent Microsoft skills using Word, Excel and PowerPoint, as well as a good understanding of a CRM system (Salesforce.com, SalesLogix or similar) • A team player and able to work independently when needed • Willing and able to travel to customer sites (average 60% travel will vary by quarter) • A valid drivers licens Thank you! Meenakshi Dixit meenakshi_dixit@persolkelly.com www.persolkelly.co.in ------------------------------- CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy . You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy . and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy . We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com . Click here to find out how you can safeguard yourself from job scams. --------------------------------------

Role & responsibilities Design effective product launch & training strategies to improve usage and adoption of UTD and Lexicomp, working clinical departments within hospital and academic institutions • Deliver engaging onsite and Live online (remote) training to end users to increase usage and awareness within each site • Ability to interface with customer contacts at all levels, to develop and strengthen relationships with multiple key contacts and influencers who can support, promote, and coordinate the promotion and use of our products • Uncover and address access challenges and resolve any technical barriers to usage • Provide consistent account feedback and market data to the sales, marketing and product teams. • Maintain accurate account and training activity reports for department month end reporting. • Support the product knowledge enablement of our resellers • Mentor new hires to support their product knowledge • Performs other duties as assigned Preferred candidate profile Strategic Communication: High level of communication skills tailored to various audience needs. • Customer Insight: Deep understanding of customer behavior and needs . • Clinical insights: Clinical point of view from clinician experience. • Advanced Analytical Skills: Ability to deeply analyze performance metrics. Technical Troubleshooting: Proficiency in resolving advanced technical issues. • In-depth Product Knowledge: Comprehensive knowledge of all product features and updates. • Leadership: Ability to provide guidance and mentorship to peers. • Customer Advocacy: Promote customer interests within the organization. • Technical Proficiency: Advanced skills with CRM software and support tools . Requirements: • Fluent in English (written, reading and spoken) local languages would be and strong advantage • Clinical background- with good experience in training/training. • Experienced with remote training and e-learning • Educated - BS/BA Degree or equivalent (medicine/pharmacy/nursing) • Excellent communication and presentation skills • Self-starter, highly organized with ability to prioritize work efficiently and effectively • Strong technical aptitude Excellent Microsoft skills using Word, Excel and PowerPoint, as well as a good understanding of a CRM system (Salesforce.com, SalesLogix or similar) • A team player and able to work independently when needed • Willing and able to travel to customer sites (average 60% travel will vary by quarter) • A valid drivers licens Thank you! Meenakshi Dixit meenakshi_dixit@persolkelly.com www.persolkelly.co.in ------------------------------- CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy . You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy . and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy . We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com . Click here to find out how you can safeguard yourself from job scams. --------------------------------------

Responsibilities: Make outbound sales calls to businesses and introduce our telecom products/services. Understand customer needs and explain the best solutions with confidence and achieve Targets Sales incentives Performance bonus

Ghrs Training is looking for enthusiastic Freshers to join our Customer Onboarding team. If you're a graduate with excellent communication skills and a passion for helping new customers, this is a fantastic opportunity to start your career! Key Responsibilities: Guide new customers through the onboarding process, ensuring a smooth and positive experience. Interact with customers through both voice and blended channels (e.g., chat, email) to provide support and information. Clarify product or service features, answer questions, and assist with initial setup. Document customer interactions accurately and efficiently. Ensure a high level of customer satisfaction during the critical onboarding phase. About You: Any graduate fresher is welcome to apply (excluding BE, BTECH, and BPHARMA degrees). Excellent communication skills in English are mandatory , both verbal and written. Should be customer-centric, patient, and detail-oriented. Should be quick learner, eager to understand new products/services and help customers get started.

We 're hiring Customer Onboarding and Success Specialist at Zonka Technologies!! Role Summary As a Customer Onboarding and Success Specialist, you'll be the voice and guide for Zonka Feedback's customers. The role is all about delivering a smooth, supportive, and value-driven experience - from onboarding to ongoing engagement by guiding them through account setup, product training, and feature adoption while providing timely support and proactive check-ins to ensure they gain maximum value from our AI-powered customer experience and feedback platform. Youll manage a portfolio of US-based customers, taking ownership of their success by tracking progress, resolving issues, and maintaining regular touchpoints to drive adoption and satisfaction. This is a night-shift role (6 PM – 3 AM IST) aligned with our US customer base. Job Role Customer Onboarding: Lead and manage end-to-end onboarding journey for new customers, including account setup, product training, and implementation Conduct product walkthroughs and tailored training sessions to ensure effective adoption and understanding Guide customers in creating surveys, setting up distribution channels, and integrating with CRMs or third-party tools Ensure timely onboarding completion and customer satisfaction through structured onboarding journeys Promptly respond to product-related inquiries from new customers via Intercom or other support channels and schedule calls with Sales team Customer Support: Serve as the primary point of contact for all product-related queries via chat, email, or phone Deliver fast, clear, and effective resolutions to technical issues, ensuring a smooth customer experience Collaborate with product and engineering team to report bugs, escalate technical issues, and follow up on feature requests Customer Success Management: Conduct regular check-ins with existing customers to assess satisfaction, ensure ongoing engagement and adoptio Monitor account health and usage metrics to identify and report at-risk accounts Qualifications 1 to 2 years of experience in customer onboarding, success or support role in a SaaS/product environment Willingness to work night shifts (6 PM – 3 AM US time) Excellent written and spoken communication skills Strong product understanding and technical aptitude Customer-first attitude with empathy and problem-solving skills Ability to work independently, manage multiple onboarding journeys, and collaborate across teams Familiarity with tools like Intercom, Freshdesk, HubSpot, or similar platforms is a plusW

#Job Title: Business Development Manager Modern Workspace Solutions (Microsoft) #Experience Level: 2-3 Years #Job Type: Full-time #Key Responsibilities: Lead Generation & Prospecting: Identify new SMB customers, develop a sales pipeline, and qualify leads for Microsoft Modern Workspace solutions. Customer Acquisition & Sales: Develop sales strategies, present/demo Microsoft products, and achieve targets. Customer Onboarding & Migration Support: Assist SMBs in transitioning to Microsoft's workspace platform, ensuring smooth onboarding. Renewals & Upsell Opportunities: Engage with existing customers for renewals and explore upselling opportunities. Relationship Management: Build and maintain strong customer relationships and act as a trusted advisor. Market Research & Reporting: Stay updated on industry trends, report sales pipeline and customer feedback. #Skills & Qualifications: 2-3 years of experience in sales or business development, preferably selling Microsoft 365 solutions to SMBs. Strong database of SMB contacts in the Microsoft ecosystem. Familiarity with Microsoft Modern Workspace tools (Microsoft 365, Teams, SharePoint, OneDrive, etc.). Excellent communication, negotiation, and customer relationship management skills. Self-motivated and goal-oriented with a proven track record in sales. #What We Offer: Competitive salary with performance-based incentives. Opportunity to work with cutting-edge Microsoft technologies. Professional growth in a collaborative environment. #Tags: #Bangalore #BusinessDevelopmentManager #MicrosoftSolutions #Sales #SMB

NOTE: We are looking for candidates from Tier 1 Colleges / Premium Institutes Job Description: Own the customer onboarding process, and deliver a WOW experience during the initial client journey Ensure the right profile customers are onboarded Source high-quality digital content to create best-in-class catalogs Manage multiple outsourced vendors Ensure regular process reviews and technology-based process improvement feedback to cross-functional teams Maintain fast onboarding, audits, training, and team motivation focus Maintain process compliance and hygiene Managing and developing large direct and indirect teams Exposure to process re-engineering, operations, and servicing practices Benchmarking & building superior processes for next-level onboarding Key Skills: Excellent Team-handling skills Good communication and presentation skills Strong data analysis skills and understanding of technology Well-versed with MS Office tools, especially Excel, PowerPoint, Word Customer satisfaction and quality-oriented mindset Ability to take decisions in a fast-paced environment Able to multitask Experience and Education: Excellent academics 80% above in 10th & 12th MBA or any equivalent 1-4 years of work experience in team handling roles

Identify opportunities to optimize the verifications experience to maximize conversions while maintaining regulatory compliance and risk mitigation measures. Partner with key stakeholder teams (e.g., Product, Engineering, and Operations) to define the strategy, vision and roadmap for Verifications to meet evolving business needs. Evolve onboarding risk from a project-oriented to a programmatic approach. Define and monitor key program metrics, and deliver reporting that surfaces user insights and improvement opportunities. Collaborate with cross-functional teams (i.e. Product and Engineering) to shape user experiences for verifications, ensuring our products evolve to meet both business needs and the emerging requirements of risk and compliance (Know Your Customer, Anti-Money Laundering) always with a user-first mindset. Establish scalable mechanisms to proactively identify challenges and opportunities in verifications policies, processes and performance - including both vendor-side and internal to Stripe - and drive plans to address them to improve the user trust framework. Analyze onboarding and compliance data and performance metrics to identify areas for improvement and enhancements to reduce end-to-end verification friction. Partner with stakeholder teams to address improvement areas and to improve, design, develop, and monitor manual user verification processes. Develop and maintain relationships with current and prospective verification providers to identify new capabilities that may augment or replace our current capabilities. Execute special projects/ad hoc analyses, as initiatives, products, risks, and opportunities evolve. Manage verification provider performance, including addressing problems and resolving issues. Who you are Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of professional experience, preferably in product-led financial or tech company, particularly within a risk management or revenue enablement function Demonstrate a user-centric mindset and have experience building new customer listening and insight gathering programs from the ground up Experience developing programmatic solutions and working with technical (product and engineering) and operational teams Ability to distill complex, ambiguous problems and design reliable solutions and guidance for internal stakeholders and Stripe users Exceptional collaboration and communication skills, with an ability to lead through influence Be adept at using data to surface insights and drive decisions Be a self-starter, be highly organized and have strong communication skills. The ability to take ownership, be accountable, and drive towards ambitious goals Comfort in operating in an ambiguous and quickly changing environment with shifting priorities Preferred qualifications Experience in risk and compliance, preferably in a financial services or fintech company, driving process improvement and optimization. Experience working with Customer Service and Operations functions. Experience operating at scale and in a high growth environment

Candidate is having prior experience of New to bank acquisition of saving accounts through open market lead generation and closure, successful onboarding of Customer for a smooth transition to branch banking team, Sourcing new account. Candidate's experience will support team/Bank to acquire new client from the open market to bank with us and generate revenue. What we'll offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Your key responsibilities Acquisition Increase acquisition of Target clientele across in Advantage Banking segments. Periodically assist Advantage Banking in conducting approved local level sales drive (micro events) for the acquisition. Acquire new accounts from group companies / family of existing customers. Acquire new accounts from referrals from existing customers. Relationship Building / Deepening / Cross Sell / Transition Ensure consistent growth of the Advantage Banking portfolio. Work closely with the Advantage Banking and team and establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book. Build a robust momentum regarding the third-party distribution (insurance, auto loans, mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. Implement customer contact programs to ensure their share of wallet with the bank increases. Ensure smooth transition of customer management to the respective RM post-acquisition. Retention Ensure top class service delivery to clients to be in line with the best in the industry. Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. Work towards reactivating accounts which have stopped transacting or depleted in balances. Assist in resolving service hurdles to create a delight situation for customers. Risk Management & Governance Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. Provide regular feedback on the changing customer needs to the SSM. Any suspicious transaction to be immediately reported to the SSM. Your skills and experience In-depth knowledge of Product and Policy Having Good Communication skill Having good negotiation skill Have and understood the market update and knowledge. Having awareness and information about the competition

Notice Period: Immediate Travel Requirement: Up to 50% iSource Services is hiring for one of their client for the position of Marketing Manager. About the Role - We are seeking a motivated Sales Manager to lead the marketing efforts for our app. The ideal candidate will have excellent English communication skills, be familiar with Hindi and Marathi, and be comfortable with field visits as part of the sales and marketing strategy. Key Responsibilities: Plan and execute marketing campaigns in targeted areas Generate quality leads and onboard customers Manage key accounts, client documentation, and vendor coordination Develop and execute strategic marketing plans Meet or exceed assigned sales targets Desired Skillset: Gender: Male candidates only Fluent in English and Marathi/Hindi Drive sales and marketing activities to promote the app Prior field sales experience preferred Strong communication and writing skills Go-getter attitude with innovative thinking Adaptable, mature, and client-focused approach

About the Role - We are seeking a motivated Marketing Manager to lead the marketing efforts for our app. The ideal candidate will have excellent English communication skills, be familiar with Hindi and Marathi, and be comfortable with field visits as part of the sales and marketing strategy. Key Responsibilities: Plan and execute marketing campaigns in targeted areas Generate quality leads and onboard customers Manage key accounts, client documentation, and vendor coordination Develop and execute strategic marketing plans Meet or exceed assigned sales targets Desired Skillset: Gender: Male candidates only Fluent in English and Marathi/Hindi Drive sales and marketing activities to promote the app Prior field sales experience preferred Strong communication and writing skills Go-getter attitude with innovative thinking Adaptable, mature, and client-focused approach

About the Role: The Project Coordinator will act as a central point between sales teams, marketing, and client onboarding. This role requires managing day-to-day project activities, ensuring smooth coordination between stakeholders, supporting field sales efforts, and overseeing timely delivery of project milestones. Key Responsibilities: Coordinate and support marketing campaigns and client onboarding projects. Collaborate with sales executives and vendors for project execution. Maintain up-to-date documentation and project trackers. Schedule, follow up, and report on field visits with doctors, chemists, and distributors. Track project KPIs and ensure alignment with business goals. Collect feedback from field teams and help implement improvements. Ensure timely delivery and reporting of assigned tasks and sales targets. Qualifications: Experience: 02 years in project coordination, sales operations, or field marketing Education: Bachelors degree in Marketing, Business, IT, or a related field Excellent communication skills in English and Marathi/Hindi Strong organizational and follow-up skills Comfortable with field coordination and vendor interactions Gender: Male candidates only (as per client requirement) Immediate Joiners

Sales BDE with base location of Theni District Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Customer Onboarding: Oversee the onboarding process for new clients, ensuring a smooth and positive experience. Customer Success Strategy: Develop and implement strategies to improve customer satisfaction, retention, and growth. Issue Resolution: Address and resolve customer issues and complaints in a timely and effective manner. Product Training: Provide clients with training and resources to help them maximize the value of our products and services. Feedback Loop: Collect and analyze customer feedback to inform product development and service improvements. Performance Metrics: Monitor and report on key performance indicators (KPIs) related to customer success. Cross-Functional Collaboration: Work closely with sales, marketing, product development, and support teams to ensure a cohesive approach to customer success.

Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Customer Onboarding: Oversee the onboarding process for new clients, ensuring a smooth and positive experience. Customer Success Strategy: Develop and implement strategies to improve customer satisfaction, retention, and growth. Issue Resolution: Address and resolve customer issues and complaints in a timely and effective manner. Product Training: Provide clients with training and resources to help them maximize the value of our products and services. Feedback Loop: Collect and analyze customer feedback to inform product development and service improvements. Performance Metrics: Monitor and report on key performance indicators (KPIs) related to customer success. Cross-Functional Collaboration: Work closely with sales, marketing, product development, and support teams to ensure a cohesive approach to customer success.

Job Description: Customer Success - Executive Role / Sr. Executive Role Experience: 1-3 years Location : Noida (5 days -WFO) About Us CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from AWS, Microsoft Azure, & Google Cloud. A certified AWS Premier Partner, Azure Technology Consulting Partner, Google Cloud Partner, and FinOps Foundation Premier Member, CloudKeeper has helped 350+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value all while maintaining flexibility and avoiding any long-term commitments or cost. CloudKeeper hived off from TO THE NEW, a digital technology service company with 2500+ employees and an 8-time GPTW winner. We take pride in our culture driven by passion for making an impact through technology and is backed by our emphasis on learning and development. Get a sneak peek of our work-culture here . CloudKeeper: https://www.cloudkeeper.com/ Responsibilities Assist in customer onboarding, understanding customer objectives, and explain offering. Conduct platform demos to showcase key features and value propositions Handle customer queries related to the platform and billing issues. Preparing RI’s and Savings Plan recommendations, cost anomaly reports, and monthly cost analysis reports. Support in generating and maintaining custom reports for customers using pre-defined templates or guided logic (e.g., by business unit, account, usage type). Log, track, and manage tickets in the ticketing system, ensuring proper documentation and traceability of support activities. Raise and track AWS support cases under guidance. Work on internal documentation and process notes. Qualifications and Skills: Technical background i.e. BE/B.tech/MBA (IT) 0-3 years of experience in customer service/facing roles. Excellent communication, presentation, and relationship-building skills. Ability to multitask and manage time effectively. Detail-oriented and proactive in following up with customers. Strong problem-solving skills with a proactive and customer-first mindset.

Position - Business Relationship Manager - Business Loans-Consumer Service Group-Sales Job Role: Responsible for developing good relations with Internal Teams & Corporates to generate leads (Both Dealers and Vendors) Ability to map the markets to identify Vendors/Dealers associated with the on-boarded Corporates Managing end-to-end Customer on boarding, i.e. starting from analysing their requirements, structuring the loan, negotiating commercials and ensuring disbursement Identify New corporates for tie-ups and working with product team to design programs Managing the relationship and ensuring utilisation of limits To be alert on competitive elements in the target segments (viz. other banks/NBFC) & Augment the presence and penetration of the Kotak brand in the target market Job Requirements: Working Capital Product knowledge is required as well as have a good understanding of different business models, cash flows, Risk. Ability to understand financials and propose deals is critical MBA/ CA mandatory Experience of 2 years Plus Strong oral and written Communication & should be able to Negotiate well.

Roles and Responsibilities: Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management and more. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring

About the team: Govt 3P team takes care of government PG Accounts Pan India and Telco business (both On-Us and Off-Us). The team takes care of entire end-to-end onboarding; customer management; query/concerns resolution and growing business on PG Model. About the Role: 1. Grow Distribution and Market share in the assigned area of operations. 2. Visibility Accountability through Extensive QR Deployment and Collateral Placement. 3. Identify and Recruit the sales team to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span, and geographies for TLs. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in a market where sales & usage are done regularly 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. Expectations/ Requirements 1. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 2. Skilled in coaching and mentoring, a quick learner who grasps and puts into application newly learned ideas and concepts. Superpowers/ Skills that will help you succeed in this role: 1. Self-starters, who can take ownership and are comfortable navigating ambiguity, will be an ideal fit. 2. Passionate about working in a fast-growing firm. 3. Articulate complex solutions to novice customers. 4. Good sales and negotiation skills. Experience in quota-driven sales is a must. 5. Experience in payments and finance is a plus - though not mandatory. Education: Graduation/ Post Graduation preferred.

Assist customers in downloading and registering on the app . Ensure customers understand the app's features and functionality . Motivate and guide customers to place orders daily through the app . Build and maintain strong relationships with customers to ensure retention and loyalty . Address customer queries and provide on-the-spot solutions to enhance their experience. Collect feedback from customers to identify areas for improvement in the app and marketing approach. Achieve daily, weekly, and monthly targets for customer acquisitions and order placements . Collaborate with the marketing and operations team to plan field campaigns and promotional activities. Maintain detailed records of customer interactions and order data for reporting purposes. Skills & Qualifications Bachelor's degree in Marketing, Business Administration, or a related field. 1-3 years of experience in field marketing, direct sales, or similar roles. Excellent verbal communication skills in Kannada and English to connect with diverse customers effectively. Ability to build rapport with customers and maintain long-term relationships. Strong ability to convince and motivate customers to use the app regularly. Capability to address customer queries and provide quick, effective solutions. Proven ability to meet daily, weekly, and monthly targets for customer acquisition and order placements. Highly self-driven and capable of working independently in the field. Basic knowledge of smartphone apps and their functionalities to guide customers effectively. Familiarity with the local market and demographics to target potential users efficiently.

MaintWiz is calling Mechanical Engineers who have worked in Core Industries and wanting Career Shift to IT industry. We are looking for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management. Key client-facing role with ownership of deliverables and KPIs Fully manage product implementations and customer onboarding Conduct regular product and project implementation reviews with customer team Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality Training of new and existing customer user groups Maintain customer new request pipeline and provide ETA for delivery Managing metrics on Project Delivery, Client Adoption & Engagement Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements Mining the account for more opportunities other plants & business units, new functionalities and new technology applications Billing and Collection follow up Develop user manuals for product functionality Provide pre-sales support for new prospect demos Proficiency in English, Hindi and one Regional Language Required Mechanical / Electrical Engineering Degree required from premier institutes (Mandatory). MBA degree is an advantage 4--5 years of experience in Plant Maintenance, Asset Management, O&M, TPM, Lean Principles, Reliability, Condition Monitoring. Prior experience in plant level ERP / CMMS / TPM roll out will be advantageous.