Salary: 5.2 LPA to 6 LPA + RSUs Shifts & week offs: Rotational Work mode: In office Experience: 1 to 6 years As a KYC Operations Associate Analyst, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting thorough customer due diligence, analysing customer activities, and ensuring that our KYC records are kept up to date according to our internal standards. This role is a great opportunity for people who are interested in development in the KYC domain. Job Responsibilities Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met. Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type. Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions. Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Documentation and record keeping: Ensure customer records are accurate and updated as required. Maintain organised and detailed records of customers and decisions made during the KYC process. Ensure compliance with data privacy regulations and internal data security protocols. Risk assessment and escalation: Perform and document customer risk assessment based on collected information. Escalate to relevant teams when identifying activities exceeding our internal risk tolerance. Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale. Customer communication: Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). KPIs: Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Other: Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. If you are interested please copy paste below link in a browser and apply. https://wise.jobs/job/kyc-operations-associate-analyst-in-hyderabad-jid-1726 Post applying you will receive an online assessment your emails account, please complete it ASAP. We will reach out candidates who clear the assessment and schedule interviews.
As a Recruiter at Wise , youll be responsible for hiring the best talent for Servicing Operations in Hyderabad . Youll manage the full recruitment cycle, drive talent management initiatives, and help scale Servicing Operations to support Wises mission – money without borders . This role is critical to ensuring we build strong, diverse, and high-performing teams while delivering an exceptional experience to candidates and hiring managers. At Wise, culture is everything. Identifying, attracting, and selecting talent that aligns with our collaborative and non-hierarchical culture is essential. As a Recruiter, you are a key driver of Wise’s success. Key Responsibilities End-to-End Recruitment: Manage the full hiring lifecycle for Servicing Operations roles, ensuring exceptional candidate experience at every stage. Bulk Hiring: Execute high-volume recruitment processes to meet business scaling needs. Talent Sourcing & Networking: Build and maintain strong local and international talent pipelines through proactive sourcing, referrals, and networking. Stakeholder Management: Partner with hiring managers to understand requirements, provide market insights, and guide them through recruitment processes. Data-Driven Hiring: Use recruitment analytics, dashboards, and reporting tools to track performance, identify bottlenecks, and improve processes. Process Optimization: Continuously refine recruitment strategies and processes to ensure scalability and efficiency. Collaboration: Work closely with People Operations and other HR teams on initiatives like referral programs, talent mapping, and salary benchmarking . Culture Fit: Ensure every hire aligns with Wise’s values and collaborative work culture. Qualifications & Skills 4–10 years of experience in non-tech recruitment , with a strong focus on bulk hiring . Proven track record of hiring exceptional talent and delivering excellent candidate/hiring manager experiences. Strong ability to work independently, take initiative, and manage multiple priorities. Proficiency with recruitment tools, ATS platforms, reporting dashboards, and data-driven decision-making . Resilient, adaptable, and comfortable working in ambiguous, fast-paced environments. Excellent communication and influencing skills , able to engage with stakeholders across all levels. Creative problem solver with curiosity to explore new approaches and continuously learn.
As a KYC Operations Associate Analyst at Wise , you will play a critical role in ensuring compliance with regulatory requirements and internal standards. You will be responsible for performing due diligence, analysing customer activities, monitoring risks, and ensuring accurate record-keeping. This role offers excellent career development opportunities in the KYC and AML compliance domain. Key Responsibilities Customer & Business Onboarding Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Take risk-based decisions while ensuring compliance with AML/KYC guidelines . Collect, analyse, and verify customer information including identity documents, business structures, beneficial ownership, source of wealth, and adverse media screening . Transaction Monitoring & Periodic Reviews Review transaction histories to detect unusual or high-risk activities. Conduct periodic customer reviews and assess changes in account usage or behaviour. Identify and escalate suspicious activities in line with internal policies. Documentation & Record Keeping Maintain accurate, organised, and updated customer records. Document decision-making processes clearly for audit and regulatory purposes. Ensure compliance with data privacy and security regulations . Risk Assessment & Escalation Perform and document customer risk assessments based on collected information. Escalate cases that exceed internal risk thresholds to relevant teams. Identify and help prevent potential money laundering and fraudulent activities . Customer Communication Communicate effectively with customers via phone, email, or chat to collect additional documentation or resolve queries. Ensure professionalism and clarity in all customer interactions. Performance & Team Contribution Meet key performance indicators (KPIs) defined by the leadership team. Participate in meetings, training sessions, and external/internal compliance events. Support process improvements and contribute to team knowledge sharing. Qualifications & Skills Bachelors degree in Finance, Business, Economics, Law, or related field . 16 years of experience in KYC, AML, compliance, or financial services operations. Strong understanding of KYC/AML regulations and risk management frameworks . Analytical mindset with attention to detail and ability to work with large sets of data. Strong communication skills (verbal and written). Ability to make independent, risk-based decisions under tight deadlines. Proficiency in MS Office, CRM systems, and KYC/AML tools . Additional certifications (e.g., ACAMS, ICA ) will be an advantage.
Were looking for a Senior Employee Relations (ER) Advisor to join our People Services team in India. This role is ideal for someone passionate about ER who wants to influence Wises mission while supporting our Wisers, Leads, and teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey. You will own ER matters across multiple APAC business functions, provide insights and recommendations on policy and process improvements, and ensure stakeholders are updated on employment law, legislation, and regulatory changes. You will also contribute to local and global projects aimed at optimizing our People Services operations. Key Responsibilities: Act as a trusted ER specialist, supporting end-to-end ER matters across dedicated business functions. Advise Wisers and Leads on a range of situations, including complex cases, while balancing risk and compliance. Partner with Employee Relations Advisors globally on cross-geographical cases, considering DEI, legal requirements, and best practices. Collaborate with People Partners to combine functional business insights with ER data and expertise. Analyse ER data to identify trends, educate functions, and advise Senior Leadership on best practices. Stay current with local employment laws and working practices, ensuring policies, guidelines, and processes remain compliant. Lead and contribute to local and global projects, providing advisory input to shape Wise’s people strategy. Deliver People-related training to upskill Leads and address knowledge gaps highlighted by ER data. Support the wider People team with ad-hoc tasks, data queries, and project-based work. Opportunities in this Role: Influence strategic planning cycles by providing ER insights and leading initiatives for improvement. Drive continuous improvement by recommending policy and procedural changes in collaboration with global teams. Maximise advisory impact by sharing ER trends and insights with People Partners and senior stakeholders to strengthen inclusive and empowered relationships. Qualifications & Experience: Proven HR experience in APAC, ideally as an HR Advisor or ER Specialist, with end-to-end ER case ownership. Experience may include: Advising on capability and conduct cases, absence cases, and grievances Supporting change management decisions Conducting exit interviews Handling escalated external claims or disputes via labor authorities or employment courts Strong subject matter expertise in Indian employment law and ER practices. Regional APAC employment law experience is a plus. Data-driven mindset with the ability to analyse trends, present insights, and inform strategic decisions. Strong growth mindset; resilient and adaptable in a hyper-growth environment. High emotional intelligence, empathy, and communication skills; able to handle confidential information professionally. Collaborative, with excellent facilitation and stakeholder management skills; able to challenge thoughtfully when needed. Attention to detail, courage, and composure in challenging situations. Desirable Skills: Tech-savvy: Proficiency in Google Suite, Slack, Workday; quick learner of new systems. Financial services experience to enhance commercial understanding and advisory impact. Regional APAC experience with employment law and ER matters. What We Offer: Opportunity to shape ER strategy and policies across APAC. Exposure to cross-geographical projects and collaboration with global ER and People teams. Influence over process improvement, training, and People Services optimization.
As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment. Job Responsibilities: Team Leadership Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning. People management Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions. Operational management Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others. Performance management Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit. Expertise Sharing Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership. Planning and execution Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals. Stakeholder management and communication Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and it has a clear scope that includes potential impact in different areas. Qualifications: Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. 1-2 years experience of leading small to medium sized teams. A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain). Good understanding of the regulatory framework surrounding KYC/AML.
We are looking for a Product Compliance Senior Manager to lead our growing team in India and to help out build and improve our Wise products in a compliant way in India. This role is a first line Compliance role, giving you a unique opportunity to advise and work closely with our India Product Tam.
Responsibilities: Develop Wises products that will be used by Wises Customers to service the Indian market. Disrupt the cross-border industry in India that is hugely dominated by Banks. Design onboarding and money movement solutions tailored to India markets by leveraging local KYC stack and payment ecosystem in India. Develop robust systems to seamlessly onboard customers without delays, while being compliant to local regulations. Consistently work towards technical excellence of the team. Lead large scale projects that require heavy collaboration with teams across Wise, globally, that have impact beyond the team. Develop scalable money movement systems that bring speed and convenience of domestic payment processing to cross border payments. Build and maintain automations and tooling to process customer payments and data in a scalable and cost-efficient way. Utilise the observability stack and analytics to identify gaps, and unlock new opportunities for growth and operational excellence. Collaborate with various stakeholders throughout Wise, plan and contribute to the product and technical roadmaps of your team Qualifications: You have solid Java 17 plus knowledge and experience with Spring framework You have experience working with relational and non-relational databases, query optimization and schema design You approach challenges with a strong product mindset, prioritize customer needs and make data-driven decisions to fix customer pain-points You have experience mentoring junior engineers and setting them up for success. You have led the design and development of complex engineering solutions and understand their broader impact on business outcomes. You have excellent communication skills and can articulate complex, technical concepts to non-technical audience You provide technical guidance and mentorship to junior and mid-level developers
Shifts & week offs: Rotational Work mode: In office (Hyderabad) We are looking for a Workforce Management Senior Specialist to join our team in the Hyderabad office! As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. Youll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with a deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work. Your Mission: Know exactly where SLAs and our metrics stand at any given time Create regular health reports for stakeholders and have a full understanding of the status of our queues, ready to articulate to our stakeholders Understand our forecasts and be able to iterate with your expertise and provide recommendations on how we can improve Introduce alternative forecasts when asked, based on the situation Help to create and execute the strategic plan and objectives outlined on a weekly basis, as well as collaborate to achieve our higher-level OKRs Independently and proactively make decisions and take actions based on established guidelines, data analysis and best practices Communicate with precision to relevant teams about ways to improve our SLAs, operational efficiency and distribution of our agents Ensure your stakeholders are constantly aware of what youre working on and how youre supporting them, actively aligning on priorities and action plans Carry out all necessary tasks related to managing our queues, including reviewing and iterating forecasts, creating scheduling patterns, publishing schedules, and working with the wider WFM team to find solutions that align with our objectives Create and/or adjust agents schedules for our teams based on the latest forecasted volumes to optimize to SLAs Confidently and calmly handle incidents and manage stakeholders while devising steps to mitigate the situation Identify process improvement opportunities and take the initiative to automate, improve efficiency, and reduce waste and cycle times across WFM practices This role will give you the opportunity to: Solve a truly global challenge - our rapid growth rate, global customer base and the inherent complexity of moving money makes growing our support model a truly unique challenge right at the heart of our mission Be an impactful member of the team which will give you an opportunity to have a say in anything and everything the team will decide and build Process large amounts of raw data and present using G Suite, advanced Excel techniques, and internal tools.
Responsibilities: Lead the Engineering Team that develops Wises products that will be used by Wises Customers to service the Indian market. Disrupt the cross-border industry in India that is hugely dominated by Banks. Design onboarding and money movement solutions tailored to India markets by leveraging local KYC stack and payment ecosystem in India. Lead the development of robust systems to seamlessly onboard customers without delays, while being compliant to local regulations. Lead the development of scalable money movement systems that bring speed and convenience of domestic payment processing to cross border payments.
Your mission will be to deeply understand the needs of Indian customers and help your team to focus on solving their most critical problems. The focus of this team is to ensure that customers in India use Wise in the most seamless, cost-effective, convenient, and fast way. The goal for you, in this role will be to focus on and impact parts of our product that will help us scale 10x as we enable core functionality for global money transfers. You will also help create a roadmap for Wises expansion in India, and bring more of Wises features to the country. Please note - It is an IC role. How you will contribute: Provide data drive insight to inform product decisions, from improving our onboarding flow to reduce friction using one product. Partner with Product Managers and other Analysts to set KPIs for the India team and monitor new product features impact on conversion, stickiness and engagement. Understand customers and the impact of our product on their lives. Build conviction on high-value areas and challenge them if there are faster or more effective ways to grow the market. Develop and execute a strategic roadmap for Wises expansion in India, introducing more of Wises innovative features to the market. Inspire a team environment where ideas are shared and openness is valued. Make contributions to the wider product goals of the company to achieve our Mission: Money without borders. Work cross-functionally with global teams to ensure alignment and integration of regional initiatives with Wises overall strategy. This role will give you the opportunity to: Choose your path to impact we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you will work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise but you will have the freedom to make your own calls Grow as a Product Analyst Grow and inspire your team and others across Wise Get amazing exposure to the full breadth and depth of our product while working with a group of multi disciplinary teams of amazing, smart and dedicated product analysts, engineers, product managers, researchers, designers and many more
As a KYC Operations Associate Analyst, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will be responsible for conducting thorough customer due diligence, analysing customer activities, and ensuring that our KYC records are kept up to date according to our internal standards. This role is a great opportunity for people who are interested in development in the KYC domain. Shifts & week offs: Rotational Job Responsibilities: Customer and business onboarding: Conduct initial and ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews. Take risk-based-approach decisions in your reviews ensuring risk mitigation standards are met. Collect, analyse, and verify customer information according to KYC/AML guidelines and understand potential risks associated with each customer type. Assess customer identity documents, online company registries, complex business structures, ultimate beneficial ownership, customer source of wealth documentation, adverse media screening and other sources to make your decisions. Transaction monitoring and periodic reviews: Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage. Documentation and record keeping: Ensure customer records are accurate and updated as required. Maintain organised and detailed records of customers and decisions made during the KYC process. Ensure compliance with data privacy regulations and internal data security protocols. Risk assessment and escalation: Perform and document customer risk assessment based on collected information. Escalate to relevant teams when identifying activities exceeding our internal risk tolerance. Identify potential money laundering and fraudulent activities and file Suspicious Activity Reports as needed, ensuring proper documentation and rationale. Customer communication: Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat). KPIs: Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team. Other: Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events. Basic Qualifications: Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts. A minimum of 1+ years of experience in Operations, (preferably in CDD/EDD/AML or compliance roles). Basic knowledge of global KYC/AML compliance regulations and standards. Ability to take decisions and apply risk-based approach at your work Punctual, independent, proactive and willing to get things done. Excellent communication and interpersonal skills, strong organisational skills, attention to detail, analytical skills, and ability to adhere to strict KPIs in a fast paced and high pressure environment. Ability to handle routine. Ability to work autonomously within a limited variety of well-defined procedures and practices. Capable of identifying gaps in policies and processes and providing detailed feedback, including examples when possible, through the established communication channels.