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Papaya Global
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Implementation Team Lead

Implementation Team Lead

Papaya Global

1 - 5 years

0 Lacs

karnataka

Posted:6 days ago| Platform: Shine logo

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Skills Required

project management people management client service precision planning scheduling subject matter expertise process improvement critical thinking analytical skills time management communication skills detailoriented problemsolving customer onboarding monitoring measurement technical background frontend technologies backend technologies teamworking skills client relationship building

Work Mode

On-site

Job Type

Full Time

Job Description

Success in this position requires exceptional project management, people management, client service, attention to detail, precision, and the ability to thrive in a dynamic, team-focused environment while having a passion for helping others achieve results. You will manage a team of Implementation Managers, navigate internal resources to address issues end-to-end in a timely manner, complete client requests independently, participate in customer onboarding to ensure satisfaction and timely delivery of services, plan and schedule multiple customer implementation projects, and partner with other managers for project delivery within larger customer programs. Monitoring and measuring project performance, following up on customer needs, supporting employee onboarding, creating and managing cases, being a subject matter expert, offering process improvements, and adhering to internal SLAs are also part of your responsibilities. Requirements for this role include a technical background (preferably BCA/MCA, BE/B.Tech), sound knowledge of front-end and back-end technologies, at least 1 year of project and people management experience, experience managing a team of 5 or more, 4+ years in an Implementation or Customer Success role, strong team-working skills, adaptability to a fast-paced work environment, critical thinking and analytical skills, client relationship building skills, effective prioritization and time management abilities, fluency in English (additional languages are a plus), and a strong attention to detail.,

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Implementation Team Lead